05 May 2006

Comfort Zone

"There are two basic rules of life: Change is inevitable and everybody resists change." Roger Von Oech

Comfort zone is where people feel in control of their lives and work. They are happy and comfortable with the way things are. Everyone has his or her own comfort zone. Whenever the comfort zone is disturbed by external forces, both predictable and unpredictable, the person will sooner or later enter into a stage of shock, denial, anger, resentment, frustration or sabotage. (http://www.tdan.com/i014fe02.htm)

In order to deliver positive people touchpoint experience, it is necessary to not step into other people's comfort zone.

The eagerness to win is always the cause of intruding into other people's comfort zone. It is usually followed by aggressiveness, strong ego, and self worship.

In Chinese, the concept of golden mean suggests that it is not enough that the result should be logically correct, but it is much more important that it should be in accord with human nature. For example, a typically Chinese judgement is that "A is right, but B is not wrong either."

Positive people touchpoint experience is determined by attitude. People must be humble, harmonic and know how to choose the mean and avoid the two extremes: one of excess and the other of deficiency.

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