30 September 2006

The End

"This is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning." Winston Churchill

People usually experience negativity when good things come to an end. Everyone wants good things to last. When luck is on one's side, nothing is impossible. Nobody welcomes bad things. If unfortunately they have to come, everyone wants them to be the beginning of the end, and gets rid of them as soon as possible.

Life full of downs is miserable. Who wants a life like this? Who doesn't want a happy life, from start to completion? But if this is the life, what can one do? Some may be mourning everyday. Some may even commit suicide. Some may be brave enough to challenge destiny, and work hard to change the situation. How many of those efforts will have tangible payoff? How many dreams can come true? Pareto's 80/20 rule says it all. Approximately 20% of the world population can live a happy life, where the remaining 80% on the edge of poverty line. How can one be the lucky few? It is like giving birth to a baby. Over one hundred million sperm is ejaculated during sexual stimulation and excitement, but only a few dozen can complete the journey, and of these, only one will succeed in fertilizing the egg.

Forget about it!

It's all about attitude.

Those who live a sad life should be happy that they are at least living. As long as they are living in good health, there is always hope. Hope for the best, but always prepare for the worst. Happy are those who are content with what they already have, instead of complaining what haven't and why isn't.

Life itself is neutral. It has meaning when people starts to compare with an attitude.

Everything can be positive if one has the right attitude.

24 September 2006


"It is not who is right, but what is right, that is of importance." Thomas Huxley

"Do you love me?"
"What do you think?"

"Can you please do me a favor?"

"Do you understand?"
"Does it matter?"

Whenever a question is asked, everyone expects an answer related to the question. Answering question with question only deliver negative touchpoint experience. This kind of answering technique is not funny, and definitely not the art of negotiation!

Every question has only two types of answers: yes, and no. Everything else is just the process of getting to yes or no.

Nobody is going to have problem with yes, but if the answer is no, the person can either keep asking why no, or simply give up. Although no may deliver negative experience, no at least provides a direction. Nobody has to guess anything. Guessing is a time-consuming and torturing exercise. If the answer is just another question, who has the patience and motivation to solve one question after another?

The other common unproductive answers are "don't know", "maybe", and "depends".

"Don't know" is not an answer but excuse. Nobody wants an excuse as the answer, because everyone is already good at making excuses. Besides, excuses produce nothing. Everyone simply wants an actionable answer to move forward.

"Maybe" is just another piece of bullshit. Yes is yes, and no means no. Is maybe a no or yes? A question is in fact an identified trouble which needs to be solved as soon as possible before another question pops up. Who wants to spend time figuring out what the maybe actually implies! Similarly, black is black, and white is white. Gray area is where chaos lies.

"Depends" is another waste of time. Everyone knows everything is dependent on other factors. Who needs others to tell everyone the obvious!? What everyone wants is a solution, not more complications.

"Do you love me?"
"Yes, I do!"

"Can you please do me a favor?"
"No, sorry."

"Do you understand?"
"Yes, thank you."

17 September 2006

Survival of the Fittest Beta

"Though nature grants vast periods of time for the work of natural selection, she does not grant an indefinite period; for as all organic beings are striving, it may be said, to seize on each place in the economy of nature, if any one species does not become modified and improved in a corresponding degree with its competitors, it will soon be exterminated." Charles Darwin

What is the key message of "survival of the fittest"?

Everyone should make oneself relevant and others irrelevant, although being relevant won't necessarily get anyone anywhere.

There are two types of relevance: true and false. True relevance is about things relevant to one naturally, such as kinship and personal needs. False relevance is about creating relevance in order to survive, such as working relationship in an internal organization.

In true relevance, it is difficult to make relevant irrelevant, but it's possible to make irrelevant relevant. Once the bond is formed, it becomes part of everyone's everything. Nobody can break the linkage,

In false relevance, it's all about tangible value, or return on investment (ROI), and intangible value, or experience. Experience is also a kind of ROI. The better the experience, the higher the ROI. Positive ROI and experience are therefore the keys to make irrelevant relevant.

13 September 2006

Rest Beta

"It is not good for all our wishes to be filled; through sickness we recognize the value of health; through evil, the value of good; through hunger, the value of food; through exertion, the value of rest." Dorothy Canfield Fisher

Nobody can work 24x7 for 365 days without a break. People are only flesh-and-blood human beings, and need rest in order to refresh and recharge, and more importantly avoid burnout.

Workaholic keeps working, blindly believe that this is the most effective way to get things done. However, working long hours is ineffective. Productivity drops. Pressure increases. Performance suffers. The idea of "the longer hours one works, the more one achieves" is simply not true.

Effectiveness is about getting right things done. But what are the right things? Defining them is already a time consuming exercise. People seldom plan before act, and don't like to invent the wheel. Invention is about trial and error. Who likes to be judged and critized by others on a regular basis? In order to save face, almost everyone chooses to be a follower instead of being a pioneer. It's better to be a winning follower than a losing pioneer.

Most people are good at doing things right, and they rather do things right than do right things. As long as something is done right, people will get recognized. Right things? It is difficult to identify right things, but it is not difficult to do things right. Solutions are available everywhere. Even if the solutions are not available, they are sooner or later made available.

Commitment is more important. Workaholic may not be effective. If effective, then why keep working?


TBC can either stand for "to be continued" or "to be confirmed".

For the past few months, this blog has been producing article almost on a daily basis. Everyone has only 24 hours a day. Writing a blog takes up about 2 hours. Another 6 hours go for sleeping. 10 hours working. 2 hours traveling. 4 hours surfing the net. Time is simply not enough. What should be done will never get done if the existing pattern persists.

Instead of writing blog every day, it will be updated on a weekly basis.


12 September 2006

Take-it-or-leave-it Beta

"Love grows by giving. The love we give away is the only love we keep. The only way to retain love is to give it away." Elbert Hubbard

11 September 2006

911 - Beta

"The attack of 9/11 was just a bigger and more effective terrorist attack. For a century and more, we have withstood such murderers on trains, in terminals, on aircraft, in federal buildings, even in the halls of Congress, without cowering." Nick Clooney

911 is the number to report an emergency in the United States.

911 is a sports car made by Porsche.

911 is the terrorist attack on America on 11 September 2001.

911 is anything as long as it means something to anyone.

Different person has different definition of 911. People with same definition will group together because of shared values. People with different definition will have difficulties linking together because they have no common language. Even if they are forced to put in the same group, sooner or later this will result in negative touchpoint experience.

If the person is willing, then he or she will just do everything no matter how difficult it is. If not willing, he or she will not do anything even if it is as easy as ABC.

10 September 2006

Selfish Beta

"To be successful you have to be selfish, or else you never achieve. And once you get to your highest level, then you have to be unselfish. Stay reachable. Stay in touch. Don't isolate." Michael Jordan

Everyone is selfish.

People who make a request for something seldom care about how others feel. They think only of their own needs, and want the deliverable asap. They don't know the Golden Rule. Even if they know, they will immediately forget when they request others to help and support.

09 September 2006

I Love You... Beta

"Not everything that can be counted counts, and not everything that counts can be counted." Albert Einstein

Love is nothing if return is required. Any activity whose ultimate objective is to get a return is only a business. Marrying up is therefore marrying an investment.

Love is patience, but it won't last long. If the probation is 3 months, then the cover-up will be uncovered once the relationship is stable, and break up is unlikely. This usually can be achieved within the probation period. After probation, everything is a different story.

Every relationship starts off with a mask. The cover-up is basically used to maintain the first positive touchpoint experience, or impression. It is difficult to break the ice, and it is more difficult to further build positive impression. If both are achieved, it is "well begun, half done." Everyone who has the first half done will do everything to ensure the remaining half will also get done. Otherwise, effort spent earlier is simply wasted. Reputation/branding is hard to build, but easy to break. Although nothing is indispensable, breaking up is hard to do when the relationship is solid.

Untrue love is all about selling. In fact, almost everything comes down to selling.

Although Peter Drucker says "the aim of marketing is to make selling superfluous", the objective of marketing is also to make something people want to buy, or something an enterprise can sell. Marketing is about selling. It is then unfair to demote sales and promote marketing. Nobody cares if it is sales or marketing effort to get the product moving as long as it is moving.

Everyone should love everyone else. I love you. You are everything, from bottom to up, from side to side, from top to down.

08 September 2006


"I love walking in the rain, because then nobody knows I'm crying." Anonymous

Rain starts with a drop, then a few more drops, then finally tap... tap... tap...

Rain comes down in every direction possible, at many different speeds and amounts.

Rain washes away the old and worries, refreshes everything and make a new beginning.

Rain cools everything down, and slows everything down.

Rain relaxes everything and everyone it touches.

Rain is the nature's way of crying.

Rain is the sound of nature.

Tear is the rain in the heart.

Tear is usually caused by negative touchpoint experience. After the cry, people may either feel empty/neutral or better/positive.

Negative is usually followed by positive. People take pity on the weak and the needy, and are often too willing to offer assistance with respect.

07 September 2006

Relevance Beta

"I don't spend much time thinking about whether God exists. I don't consider that a relevant question. It's unanswerable and irrelevant to my life, so I put it in the category of things I can't worry about." Wendy Kaminer

People are only interested in things of relevance due to limited resources and time constraint. If there is no limitation, people may want to know everything. Knowledge is power.

Everything that is not relevant is irrelevant. When it is irrelevant, it is often ignored and neglected. However, things that are irrelevant to one person may be relevant to another person. Everyone has his or her own definition of relevance due to different value.

In the long run, nothing is irrelevant, and everything is relevant.

Take golf as an example. It is the game for rich and famous in the past, but now it's open to public. If the person wants to build rapport with others, then he or she has to learn golf.

Take in-house training as another example. The participant usually may not need the training, but he or she still has to attend due to management's nomination. In the captive environment, the training may be relevant during the session but irrelevant after.

The implication is that if the deliverable is relevance to one's needs, even if the process to obtain the deliverable is difficult, the person will still work hard to get it. If irrelevant, even if the access to the deliverable is free, the person will not bother to take any action.

Alliance is formed when there is common language, and common language is developed when people sharing relevant interests join together. When there is relevance, it is easier to break the ice, and build rapport.

06 September 2006

Good Morning

“Good morning is a contradiction of terms.” Jim Davis

One should be thankful if one can get up the next day. If one passes away during sleep, one should be more thankful because he or she needs not go through any painful process. Usually, death is painful.

People take everything for granted, and think death won't happen during sleep. According to The Lancet, the leading causes of death worldwide in 2001 were heart disease and stroke. Sleep during death? This is uncommon and rare, so it won't happen to those who lead a healthy life. However, nobody can predict life, but everyone knows for sure that the angel of death will come. The question is how and when? That's the unknown.

It is indeed a blessing that one can get up after a good night's sleep.

If it's been a long time saying good morning to others, light up everyone's day by saying good morning today.

It's positive touchpoint experience.

05 September 2006


"Life is all about timing... the unreachable becomes reachable, the unavailable become available, the unattainable... attainable. Have the patience, wait it out. It's all about timing." Stacey Charter

How long does it take for one second to pass away?

Nobody cares about one second, because it's insignificant. Every day there are 24 hours. Each hour has 60 minutes. Each minute has 60 seconds. One second is only 1/86,400 of a day. Since one second is abundant in supply, the value of one second is almost zero. However, without one second, there won't be a minute. Without a minute, there won't be an hour. Without an hour, there won't be a day. A second is actually the building block of a day. This is a simple fact that everybody ignores.

Even if time is lost and cannot be regained, time lost is simply time lost. There is nothing to be sorry about, and there is nothing wrong with wasting time. Everybody is happy with it...

Wait a second! Everything can be turned upside down in just a second. Positive touchpoint experience can be turned negative, and vice versa. It's basically a take-it-or-leave-it scenario. Everyone can do one thing in one second to change everything. The question is, to be or not to be.

Please visit http://lorelle.wordpress.com/2005/10/20/30-things-you-can-do-to-change-the-world-in-30-seconds/ to see which 30 things one can do to change the world.

How soon does a person take to realize one second has passed?


Tic... Tac... Tic... Tac... Tic... Tac...

Back to 0000, either midnight at the start or end of a day.

04 September 2006


"Doubt yourself and you doubt everything you see. Judge yourself and you see judges everywhere. But if you listen to the sound of your own voice, you can rise above doubt and judgment. And you can see forever." Nancy Lopez

Nothing lasts. Everything has a deadline. There is no forever.


Is that a fact?

True love lasts, but what is true love?

Love at first sight is hardly true love. Love at first sight is only about physical attraction. Nobody knows anybody. It isn't even love.

True love is unconditional, and does not ask anything in return. ROI (return on investment) is zero!? Love isn't an investment, so ROI doesn't even apply.

"Love is patient and kind. Love is not jealous or boastful or proud, or rude. Love does not demand its own way. Love is not irritable, and it keeps no record of when it has been wronged. It is never glad about injustice but rejoices whenever the truth wins out. Love never gives up, never loses faith, is always hopeful, and endures through every circumstance. Love will last forever." 1 Corinthians 13:4-8

True love requires mutual trust, and trust is the root of positive touchpoint experience.

"But now abide faith, hope, love, these three; but the greatest of these is love." 1 Corinthians 13:13

03 September 2006


"The hurrier I go, the behinder I get." Anonymous

People are always in a rush. It seems that rushing can save a lot of time when in fact preparing should be what people do in order to save time. Every morning everyone rushes to the MTR station. If transfer to another station is needed, everyone again runs to the transfer station. It's a pressure just to see them walking at running speed. How do they use the time saved up? They just keep rushing. Sooner or later, it becomes a habit, or a meaningless exercise.

People basically rush for nothing, because nobody is really in a hurry. Besides, if something is not available, there is always alternative. Everyone is only having more choices of everything every day. Choices are endless. Why the rush?

The rush is actually created by people themselves. Time constraint is defined by a deadline, and deadline is set by people.

People who don't have patience are always in a rush. They have no peace of mind, push others out of comfort zone, and give tremendous pressure not only to others but also themselves. They think that things will get done faster if they work in a hurry, but they don't realize that when everything is in a hurry, it's also in a mess and hard to focus. Without focus, things will not get done faster but slower. This is a vicious cycle, and will always result in negative people experience.

Negative people experience may affect execution and produce negative deliverable experience. Even if the end deliverable delivers positive experience, the negative people experience may outweigh everything.

Happy employees serve customers better and make happy customers. Look no further for ways to achieve and improve customer satisfaction. Develop an environment where internal people experience is always positive. It's like the powerful impact of positive word of mouth. Happy customer is the greatest advertisement. Happy employee is the greatest asset.

02 September 2006


"Just because you do not take an interest in politics doesn't mean politics won't take an interest in you" Pericles

Politics is about a group of people performing great shows. It's nothing significant but mainly electing, voting, insulting, and lying (evil). It exists to serve not the majority ordinary but the minority extraordinary. Politics is all about people.

Economics is about the well-being of each individual in the economy. Deliverable is the focus. It is definitely far more productive than politics.

Developed economy focuses on economics but not politics. Leaders in developed country know that money is ultimately what matters. It really doesn't matter how politically strong a country is, but how economically strong. GDP counts.

More importantly, nobody in the economy bothers who's who in the political theatre because politicians don't make money, but everyone is concerned about what's what in the economic platform because this will affect standard of living.

Although politics is not everyone's primary interest, the unproductive politicians always make a storm in a teacup to get attention.

01 September 2006


What's more important? Consumers' health and well being? Or revenue and profitability?

McDonald's definitely picks the later.

If one eats at McDonald's, the food is delivered on tray with brightly colored tray liner promoting McDonald's products. Although McDonald's changes tray liner regularly, it basically delivers the same kind of message: that Mcdonald's wants more business from the soon-to-be "Super Size Me".

Since the message is mostly irrelevant, people seldom pay attention to the liner.

Below promotional message was printed on the tray liner on 18 August 2006.

"Want to know more about nutritional values? Please turn overleaf!

Bacon and Egg Twisty Pasta Breakfast Meal $19.50

Kick start your day with the new pasta breakfast. With twisty pasta, fresh grade A eggs from the USA and tasty Canadian bacon, you'll feel so good and energied that moreover will never be ordinary again. Together with hot chicken broth, diced tomatoes, shredded cabbage, carrots, corns and other greens, this breakfast is the perfect start to a perfect day!"

Who really cares about the marketing message of another junk? Consumers are definitely more concerned about the nutritional values than products which may produce another "Super Size Me".

However, if consumers want to learn more about the nutrition information, the process for obtaining such information is not user friendly. The most relevant information is usually printed on the back of the tray liner. Food has to be either put away or thrown away from the tray in order to flip the sheet and read the message. The whole exercise is simply inconvenient. It is also not environmental friendly to print countless sheets which have no value to consumers. Instead of removing another tree and generate more rubbish, McDonald's should supply either dispensible tray or tray without sheet.

Tray liner is not an effective medium to promote anything. It won't encourage cross selling, up selling, and repeat purchase. It doesn't have any value at all. If it is supposed to have value, its value will never be realized.

Tray liner is just one of the many touchpoints McDonald's should have optimized in order to produce positive experience, but not junk.