In order to achieve success, any enterprise needs to have efficiency, effectiveness, quantity and quality consistently. This can be expressed in a simple formula.
S = (EQ)2 x C
EQ in the formula also stands for Emotional Quotient. It is believed that EQ is more important than IQ for work success because EQ gets you through life, but IQ gets you through school only.
S = (EQ)2 x C
EQ in the formula also stands for Emotional Quotient. It is believed that EQ is more important than IQ for work success because EQ gets you through life, but IQ gets you through school only.
If an enterprise can consistently deliver quality quantity effectively and efficiently, then it has got all the competitive advantages necessary to deliver compelling touchpoint experience.
Efficiency is about doing things right, effectiveness is about doing right things, and positive touchpoint experience is about doing right things right.
No comments:
Post a Comment