22 February 2007

Little Things Beta

"It is the little things that say so much." Anonymous

There are many things that everyone can do to deliver positive touchpoint experience. Yet the most effective involves the saying of just three words.

"I'll be there." - Being there for others is the greatest gift everyone can give. When people are truly present for others, important things happen. Everyone is renewed in love and friendship. Everyone is restord emotionally and spiritually. Being there is at the very core of civility.

"I miss you." - Perhaps more marriages can be saved and strengthened if couples simply and sincerely say to each other "I miss you." This powerful affirmation tells partners that they are wanted, needed, desired and loved. Consider how ecstatic the person would feel, if he or she received an unexpected phone call from the better half in the middle of the workday, just to say "I miss you."

"I respect you." - Respect is another way of showing love. Respect conveys the feeling that another person is a true equal.

"Maybe you're right." - This phrase is highly effective in diffusing an argument and restoring frayed emotions. The flip side to "maybe you're right" is the humility of admitting "maybe I'm wrong." When having a heated argument with someone, all the person does is cement the other person's point of view. Nobody is willing to change the stance and eventually runs the risk of seriously damaging the relationship. Saying "maybe you're right" can open the door to further explore the subject, in which everyone may then have the opportunity to get own view across in a more rational manner.

"Please forgive me." - Many broken relationships could be restored and healed if people would admit their mistakes and ask for forgiveness. Everyone is vulnerable to faults, foibles and failures. Nobody should ever be ashamed to own up that he or she has been in the wrong, which is saying, in other words, that he or she is wiser today than he was yesterday.

"I thank you." - Gratitude is an exquisite form of courtesy. People who enjoy the companionship of good, close friends are those who do not take daily courtesies for granted. They are quick to thank their friends for their many expressions of kindness. On the other hand, people whose circle of friends is severely constricted often do not have the attitude of gratitude.

"Count on me." - A friend is one who walks in when others walk out. Loyalty is an essential ingredient for true friendship; it is the emotional glue that bonds people. Those that are rich in their relationships tend to be steady and true friends. When troubles come, a good friend is there indicating that you can "count on me."

"Let me help." - The best of friends see a need and try to fill it. When they spot a hurt they do what they can to heal it. Without being asked, they pitch in and help.

"I understand you." - People become closer and enjoy each other more if they feel the other person accepts and understands them. Letting others know in so many little ways that they are being understood is one of the most powerful tools for healing relationship.

"I love you." - Perhaps the most important three words that one can say. Telling someone that they are truly loved satisfies their deepest emotional needs - the need to belong, to feel appreciated and to be wanted. Everyone needs to hear those three little words - I love you.

No comments: