20 February 2007

Appreciation Beta

"I'm not upset that you lied to me, I'm upset that from now on I can't believe you." Friedrich Nietzsche

It is not difficult to lose control and find a reason to blame, but it is difficult to control and appreciate. One negative touchpoint experience can ruin a thousand positive touchpoint experiences built in the past. People remember pain better than joy, although both may deliver more or less the same impact. Pain hurts. When it hurts, it leaves a deep track in the heart. Joy? People can anticipate joy, like birthday and holidays. People simply plan for joy. But pain, it is unpredictable. It just comes out of the blue, like sudden death. Unexpected events always linger in memory.

When people fail, they feel bad. People want to win, and they like to win. They just feel good winning. Winning is about positive touchpoint experience, and losing negative.

They shy away from failure by making up excuses to comfort themselves when they lose. They see failure as a lesson learned, but actually they never learn from mistakes. They see others luckier than themselves, but actually they just lack the ability to do the right things at the right time. They simply fail to see that they themselves may be the root problems.

They only know how to appreciate themselves, but never learn how to appreciate others. When things go wrong, they deny efforts by others, but demand everyone to acknowledge their efforts spent instead. They do this by redirecting whatever wrong originated from themselves to others. They wash their hands of everything, and simply walk away without feeling shame. Full appreciation of oneself and no appreciation for others often result in negative touchpoint experience.

When people win, they feel great. Even if they win by luck, they will attribute the success to their own ability, which makes them feel even greater. If they win continuously, they become complacent. Complacent is also a result of 100% self-appreciation and 0% appreciation for others.

Positive touchpoint experience is achieved by appreciating what has been done, but not what hasn't yet been done.

Focusing only on "nothing" gets nobody nowhere. Switching the focal point to "something" gives hope, and motivates everyone to stay positive.

The "take it for granted" mindset basically is an inappropriate attitude.

Even if people show appreciation, thank you from the head does not change a thing. Thank you from the heart, and with all the heart, delivers everlasting positive touchpoint experience. People insult themselves when they tell people they thank them from the heart, but actually it is only from the head. People can tell whether it is from the head, or from the heart.

Every single grain is the result of toil. Even if the experience delivered by either people, information, or deliverables, is negative, it is better to appreciate first, and then provide constructive criticism later, if it really has to be criticized.

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