19 Dec
Customer Experience and #Brand Touchpoints bit.ly/thYhke #cem
Choypw
19 Dec
Five Steps to Great Customer Experiences bit.ly/w1sXnm #cem
Choypw
19 Dec
Customer Versus Employee: Who is King? bit.ly/tZmm0C
Choypw
19 Dec
Aligning the employee and customer experiences bit.ly/vvvAdX
Choypw
19 Dec
Building a Brand That Matters, One Employee at a Time: The Zappos Story bit.ly/uq4ZQz
Choypw
19 Dec
Brand Experiences are for Employees and Customers http://skilfulminds.com/2009/04/06/brand-experiences-are-for-employees-and-customers/ #cem
Choypw
19 Dec
How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] lnkd.in/zpnMXt
Choypw
19 Dec
The difference between a failure and a mistake (and why you should care) zite.to/suOBGA via @vanbael
Choypw
19 Dec
Engaged Employees = Happy Employees = Happy Customers = Profit! via @tedcoine @BradBennett @MicJohnson
Choypw
18 Dec
Lessons In Risk, Reward, And Failure From 7 Brand Disasters lnkd.in/mPsZEf
Choypw
18 Dec
Brilliant & Creative Poster Designs You Can’t Miss lnkd.in/PAne2K
Choypw
18 Dec
The Three "Ds" of Customer Experience http://hbswk.hbs.edu/archive/5075.html #cem
Choypw
17 Dec
Why every manager should think and act like a CEO lnkd.in/Sxze9v
Choypw
17 Dec
Improve Sales by Boosting Collaboration lnkd.in/y8NRyd
Choypw
17 Dec
Why The Best Brands Eventually Leave Their Names Behind lnkd.in/neEuQk
Choypw
17 Dec
Buyerology Trend: Humanize the Buyer Experience by @tonyzambito soc.li/ezWdkmD via @YourCustomers
Choypw
17 Dec
It’s about human experience, and beyond, to co-creation http://rethinkingmarketing.wordpress.com/2011/12/15/its-about-human-experiences-and-beyond-to-co-creation/ via @wimrampen
Choypw
17 Dec
We think it's the little "wow's" that exceed expectations! via @DisneyInstitute #DThink
Choypw
17 Dec
"Four Innovation Insights From Customers" bit.ly/ttykIi via @eYeka @VernetteE
Choypw
16 Dec
The Brand Keys 12 for 12: Brand and Marketing Trends for 2012: Part 2 - Forbes lnkd.in/rUGM7b
Choypw
16 Dec
10 Commandments Of A Great Culture twrt.me/07ohf0 via @LeadrshpAdvisor @jeanniecw
Choypw
16 Dec
The right way for companies to apologize, 3 step program bit.ly/rMxOOn via @DeliverBliss
Choypw
16 Dec
Embedding Design tinyurl.com/co5ancq via @InformaatXD
Choypw
16 Dec
4 Critical Traits of an Entrepreneur lnkd.in/cm9g3i
Choypw
16 Dec
Jim Collins, Meet Michael Porter lnkd.in/xM_NXP
Choypw
16 Dec
Decision fatigue. Are you complicating the #brand experience and losing customers? ow.ly/80GEK via @MichaelHinshaw #cem
Choypw
16 Dec
Not sure how to lose a valuable customer? Here are half a dozen ways... ow.ly/80FMb via @MichaelHinshaw @LiorStrativity #cem
Choypw
16 Dec
"Bigger, better, more." v "Easier, cheaper, faster." ow.ly/7ZD2i via @MichaelHinshaw #cem
Choypw
16 Dec
4 #tips to fluster your #competition bit.ly/sy1utp via @FastCompany @TheForumCorp
Choypw
15 Dec
Chinese luxury labels challenge Western counterparts lnkd.in/nWbYMz
Choypw
15 Dec
12 consumer trends for 2012 ow.ly/80nKD via @method_inc
Choypw
15 Dec
What Great Companies Know About Culture lnkd.in/nT--tv
Choypw
15 Dec
Consistency and the Customer Experience: Wise or Foolish? shar.es/oVhgm via @OnionInsights #cem
Choypw
15 Dec
Any experience is shaped by factors & beliefs that are not visible bit.ly/uUQ8PK via @jonahlehrer @ralph_ohr
Choypw
15 Dec
#Marketing’s Role In The Customer Experience Ecosystem w/ @ClickFox CEO Marco Pacelli bit.ly/svCkLc via @WriteTheCompany #CEM
Choypw
14 Dec
Learn About Selling to Your Customers by Buying by @stevensreeves goo.gl/fb/ohZHB via @YourCustomers #cem
Choypw
14 Dec
"Creativity consists largely of rearranging what we know in order to find out what we do not know." George Kneller via @MichaelHinshaw
Choypw
13 Dec
#Brand Experience versus Customer Experience community.forrester.com/thread/5519 via @kerrybodine #cem
Choypw
13 Dec
6 Disciplines for Reaching Customer Experience Maturity bit.ly/vdRhaW via @OnionInsights #ux #cem
Choypw
13 Dec
The Obvious, the Easy, and the Possible - (37signals) lnkd.in/4T94Ei
Choypw
13 Dec
Forget destinations. Your brand is everywhere and nowhere. feedly.com/k/swkV1I via @wimrampen #cem
Choypw
13 Dec
"Redefining Customer Experience : Innovation Series : Part -1" on Bank Innovation: ning.it/sXnHhI via @joepine @CustomerCharged #cem
Choypw
13 Dec
Smart #touchpoints are going to change your industry. Learn how... ow.ly/7WHB4 via @MichaelHinshaw #cem
Choypw
22 December 2011
16 December 2011
Tweets of 6-12 Dec 2011
12 Dec
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Tweets of 29 Nov-5 Dec 2011
5 Dec
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
Tweets of 22-28 Nov 2011
28 Nov
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Tweets of 15-21 Nov 2011
21 Nov
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Tweets of 8-14 Nov 2011
14 Nov
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
Tweets of 1-7 Nov 2011
7 Nov
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
Tweets of 25-31 Oct 2011
31 Oct
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw
04 November 2011
10 BAD touchpoints with IKEA
Below is a letter to the CEO of IKEA HK re a complaint case that hasn't been resolved for months.
_________
Mr Birks
This complaint case has been bothering me for the past few months!
And it still has not been resolved!
We're already in the experience economy.
I find it hard to believe that I am getting this kind of service from IKEA, given that I spend a few thousand every year.
Simply put, I had bad experience along all touchpoints with my recent purchase.
1st touchpoint: Call Center (17 Sep 2011)
- Nobody ever picked up the phone!
2nd touchpoint: LinkedIn (17 Sep 2011)
- I located someone named Tin Wong, Management Trainee at IKEA.
- Below is his reply!
- He has no accountability whatsoever!
- How's IKEA training its people?
- He's only looking for opportunity via LinkedIn?
Hi Daryl,
Received your message on IKEA's service.
Sorry for the unhappy shopping experience, at the same time, I am sorry that this is my private account searching for opportunities.
If you would like to file a complaint, please send an email to enquiry@ikea.com.hk and describe the case. Sorry that IKEA Hong Kong is not having any LinkedIn contact at this time. If you tell me more about the case, maybe I can think of some faster ways to help you as well.
Thank you for your message.
Regards
Tin
3rd touchpoint: Call Center + Email (17 Sep 2011)
- I called the hotline again!
- I was put on hold listening to meaningless messages for more than 25 mins.
- I had no choice but tried email at the same time.
- I received an autoreply to email below.
- It said I'd receive feedback within 3 biz days.
- But as expected, I got none!
- Finally, a gal picked up my phone.
- When asked why I had to wait for 25 mins, the gal told me that everyone in the call center was busy with the release of new catalog!
- For Christ's sake should that be my concern at all?
- She listened with patience, and promised me 2 things.
- That she would send someone to my apartment to take pics.
- That she would get back to me 4 days later for an update.
- Surprisingly, nobody got back to me after 4 days!
---------- Forwarded message ----------
From: Daryl Choy <>
Date: Sat, Sep 17, 2011 at 1:09 PM
Subject: Complaint
To: enquiry@ikea.com.hk
I called your hotline this morning, and now I've waited for more than 25 mins and nobody is there to pick up the phone!
Your staff came to my apartment to assemble stuff on 14 Sep, and when he unpacked the boxes with his cutter, he scarred up my hardwood floor, and now there are 2 very visible big scars left on the floor!
I demand an explanation and possible compensation!
Order number 0401315276
I can be reached at (852).
Daryl Choy
4th touchpoint: Outbound Call Center (Late Sep 2011)
- I am not IKEA's employee, so it's not my responsibility to follow up on this complaint.
- Interestingly, a guy called me several days later after the 3rd touchpoint.
- He said he'd like to learn more about my experience with IKEA!
- My experience with IKEA?!
- That reminded me of the unpleasant experience with IKEA.
- I immediately asked him to stop the bullshit, and requested him to give me an update of my complaint.
- His reply was amazing!
- He's ONLY responsible for post-sale service follow-up.
- If I'd need help on my complaint, I should talk to someone else!
- He knew nothing about my complaint!
5th touchpoint: Call Center (Late Sep 2011)
- I called the hotline again.
- This time it's not another 25 mins, but within 10.
- But should I be happy with the 15 mins improvement?
- IKEA has just wasted another 10 mins of my life!
- I cut everything short and requested to talk to the supervisor.
- Someone named Sam picked up the phone.
- He said he'd investigate into the matter again, and get back to me soon.
6th touchpoint: Sam from Call Center (Late Sep 2011)
- He's the only one who won't talk shit.
- He's a guy of his word.
- He shared with me the reason why nobody got back to me as promised was because the gal has resigned!
- However, he's helpless!
- Because someone named Philip Wong said it's none of his responsibility!
- His staff couldn't have scratched my floor!
- Oh really?!
- I thanked Sam, but told him I'd try to talk to someone more senior.
7th touchpoint: Martin Lindstrom from LinkedIn
- I located Martin Lindstrom, CEO of IKEA Taiwan
- I shared with him the situation, and he's kind enough to reply.
Dear Daryl,
Only retrieving your message earlier this evening, as all linkedin messages are forwarded to my private email address which I am only reviewing sporadically.
It is difficult for me to have any opinion on the specific case and I am sorry to learn on your frustration in contacting with IKEA in Hong Kong.
To the information received earlier this evening the case is handled and under review by the customer relations team in Hong Kong who are in direct contact with you on this matter.
The team has all your details, and will get back to you separately.
Br
Martin
8th touchpoint: Maria Chiu (mid Oct 2011)
- Maria called.
- She said she's the Customer Relations Manager.
- Martin has helped which I appreciated.
- I shared with her the situation.
- She said she'd investigate into the matter again, and update me later.
- Since I had a few biz trips, I suggested that she should call me a few days later.
9th touchpoint: Maria Chiu (late Oct 2011)
- She did call, but she was not at all helpful.
- She was trying to prove that I was wrong but IKEA was right!
- She told me that what I had shared with her couldn't be possible, because that's not allowed according to IKEA's policy.
- Holy!!!
- She simply drove me crazy!
- She kept telling me not to be unhappy!
- Why would I be unhappy with a crazy woman who couldn't talk sense!?
- Since she so much liked to share with me how IKEA should get things done based on the policy, I asked her about the tipping policy.
- To be more specific, should staff take tips from customers after the assembly services?
- She said no according to the book.
- Then I asked why the 3 staff who did the assembly for me received HK$100 tips from me!?
- She couldn't understand a thing!
- She kept telling me that this was not possible and that was not allowed because of the policy!
- Has she ever visited any client, or she just stays in the air-conditioned office all day doing nothing!?
- Is that what a CR Manager should do!?
- If she does not even understand how your employees interact with end users, how the heck could she support the team to deliver positive experience?
- She's a waste of time!
- Honestly, I do not expect a senior staff to talk shit.
- Since she has problem understanding me, I requested to talk to you directly.
10th touchpoint: CEO of IKEA HK
- I've already updated the situation to Consumer Council.
- One free local newspaper is being copied.
- I'll also connect with more local media.
- This case study will also be shared on Social Media such as Twitter.
- Being a consultant/trainer myself, this will also be used as a case study.
- I appreciate your thoughts back on this.
_________
Mr Birks
This complaint case has been bothering me for the past few months!
And it still has not been resolved!
We're already in the experience economy.
I find it hard to believe that I am getting this kind of service from IKEA, given that I spend a few thousand every year.
Simply put, I had bad experience along all touchpoints with my recent purchase.
1st touchpoint: Call Center (17 Sep 2011)
- Nobody ever picked up the phone!
2nd touchpoint: LinkedIn (17 Sep 2011)
- I located someone named Tin Wong, Management Trainee at IKEA.
- Below is his reply!
- He has no accountability whatsoever!
- How's IKEA training its people?
- He's only looking for opportunity via LinkedIn?
Hi Daryl,
Received your message on IKEA's service.
Sorry for the unhappy shopping experience, at the same time, I am sorry that this is my private account searching for opportunities.
If you would like to file a complaint, please send an email to enquiry@ikea.com.hk and describe the case. Sorry that IKEA Hong Kong is not having any LinkedIn contact at this time. If you tell me more about the case, maybe I can think of some faster ways to help you as well.
Thank you for your message.
Regards
Tin
3rd touchpoint: Call Center + Email (17 Sep 2011)
- I called the hotline again!
- I was put on hold listening to meaningless messages for more than 25 mins.
- I had no choice but tried email at the same time.
- I received an autoreply to email below.
- It said I'd receive feedback within 3 biz days.
- But as expected, I got none!
- Finally, a gal picked up my phone.
- When asked why I had to wait for 25 mins, the gal told me that everyone in the call center was busy with the release of new catalog!
- For Christ's sake should that be my concern at all?
- She listened with patience, and promised me 2 things.
- That she would send someone to my apartment to take pics.
- That she would get back to me 4 days later for an update.
- Surprisingly, nobody got back to me after 4 days!
---------- Forwarded message ----------
From: Daryl Choy <>
Date: Sat, Sep 17, 2011 at 1:09 PM
Subject: Complaint
To: enquiry@ikea.com.hk
I called your hotline this morning, and now I've waited for more than 25 mins and nobody is there to pick up the phone!
Your staff came to my apartment to assemble stuff on 14 Sep, and when he unpacked the boxes with his cutter, he scarred up my hardwood floor, and now there are 2 very visible big scars left on the floor!
I demand an explanation and possible compensation!
Order number 0401315276
I can be reached at (852).
Daryl Choy
4th touchpoint: Outbound Call Center (Late Sep 2011)
- I am not IKEA's employee, so it's not my responsibility to follow up on this complaint.
- Interestingly, a guy called me several days later after the 3rd touchpoint.
- He said he'd like to learn more about my experience with IKEA!
- My experience with IKEA?!
- That reminded me of the unpleasant experience with IKEA.
- I immediately asked him to stop the bullshit, and requested him to give me an update of my complaint.
- His reply was amazing!
- He's ONLY responsible for post-sale service follow-up.
- If I'd need help on my complaint, I should talk to someone else!
- He knew nothing about my complaint!
5th touchpoint: Call Center (Late Sep 2011)
- I called the hotline again.
- This time it's not another 25 mins, but within 10.
- But should I be happy with the 15 mins improvement?
- IKEA has just wasted another 10 mins of my life!
- I cut everything short and requested to talk to the supervisor.
- Someone named Sam picked up the phone.
- He said he'd investigate into the matter again, and get back to me soon.
6th touchpoint: Sam from Call Center (Late Sep 2011)
- He's the only one who won't talk shit.
- He's a guy of his word.
- He shared with me the reason why nobody got back to me as promised was because the gal has resigned!
- However, he's helpless!
- Because someone named Philip Wong said it's none of his responsibility!
- His staff couldn't have scratched my floor!
- Oh really?!
- I thanked Sam, but told him I'd try to talk to someone more senior.
7th touchpoint: Martin Lindstrom from LinkedIn
- I located Martin Lindstrom, CEO of IKEA Taiwan
- I shared with him the situation, and he's kind enough to reply.
Dear Daryl,
Only retrieving your message earlier this evening, as all linkedin messages are forwarded to my private email address which I am only reviewing sporadically.
It is difficult for me to have any opinion on the specific case and I am sorry to learn on your frustration in contacting with IKEA in Hong Kong.
To the information received earlier this evening the case is handled and under review by the customer relations team in Hong Kong who are in direct contact with you on this matter.
The team has all your details, and will get back to you separately.
Br
Martin
8th touchpoint: Maria Chiu (mid Oct 2011)
- Maria called.
- She said she's the Customer Relations Manager.
- Martin has helped which I appreciated.
- I shared with her the situation.
- She said she'd investigate into the matter again, and update me later.
- Since I had a few biz trips, I suggested that she should call me a few days later.
9th touchpoint: Maria Chiu (late Oct 2011)
- She did call, but she was not at all helpful.
- She was trying to prove that I was wrong but IKEA was right!
- She told me that what I had shared with her couldn't be possible, because that's not allowed according to IKEA's policy.
- Holy!!!
- She simply drove me crazy!
- She kept telling me not to be unhappy!
- Why would I be unhappy with a crazy woman who couldn't talk sense!?
- Since she so much liked to share with me how IKEA should get things done based on the policy, I asked her about the tipping policy.
- To be more specific, should staff take tips from customers after the assembly services?
- She said no according to the book.
- Then I asked why the 3 staff who did the assembly for me received HK$100 tips from me!?
- She couldn't understand a thing!
- She kept telling me that this was not possible and that was not allowed because of the policy!
- Has she ever visited any client, or she just stays in the air-conditioned office all day doing nothing!?
- Is that what a CR Manager should do!?
- If she does not even understand how your employees interact with end users, how the heck could she support the team to deliver positive experience?
- She's a waste of time!
- Honestly, I do not expect a senior staff to talk shit.
- Since she has problem understanding me, I requested to talk to you directly.
10th touchpoint: CEO of IKEA HK
- I've already updated the situation to Consumer Council.
- One free local newspaper is being copied.
- I'll also connect with more local media.
- This case study will also be shared on Social Media such as Twitter.
- Being a consultant/trainer myself, this will also be used as a case study.
- I appreciate your thoughts back on this.
29 October 2011
Tweets of 18-24 Oct 2011
Oct 24 16:14:50
How do we embrace people aspect to service but account for variability it brings? | Align with respect. #cxo
Choypw
Oct 24 16:10:28
With right culture comes right people. Support them with right process to deliver right output for user. #cxo
Choypw
Oct 24 16:07:03
What steps can an org take to ensure HR practices & policies support customer experience? | Right culture with right people. #cxo
Choypw
Oct 24 12:40:05
6 Steps for Building a Successful Customer Experience Model http://t.co/HmYozdvH via @OnionInsights #CEM
Choypw
Oct 24 12:37:32
How Little Choices Increase the Value of Your Customer Experience http://t.co/T55GEuo0 via @thecustomerblog #cem
Choypw
Oct 24 10:41:55
New marketing technique measures emotional engagement http://t.co/4kes4Zwf via @netskyf @BradBennett #cem
Choypw
Oct 24 10:38:59
Brand Love http://t.co/ouM5hiyh via @wimrampen
Choypw
Oct 24 10:37:16
Guiding Smarter Interactions http://t.co/9hohvnbV via @jvdt @CincomSynchrony #CEM #CustServ #CX #UX #CCTR
Choypw
Oct 24 10:34:42
"Experience is relative, subjective, but it's the key to customer advocacy. #CEM is personal and emotional." @jvdt
Choypw
Oct 23 16:07:11
Are your customers telling you white lies? http://t.co/DYpeJsbW via @ariegoldshlager
Choypw
Oct 23 08:49:17
The Business Case For (Or Against) Service Design http://t.co/QDfqXqzs via @wimrampen #servicedesign
Choypw
Oct 23 08:21:07
Memories of emotional experiences are a source of creativity http://t.co/ECQ2K6n3 via @wimrampen @Jabaldaia #designthinking #cem
Choypw
Oct 22 17:36:28
The Psychologist’s View of UX Design http://t.co/EaAlakrV via @thecustomerblog #cem #ux
Choypw
Oct 22 13:44:01
"Groupon Is A Disaster" http://t.co/1eZplWII
Choypw
Oct 22 12:34:34
Amazon: Building The World's Most Customer-Centric Company http://t.co/0JlmZX66 via @ariegoldshlager #cem
Choypw
Oct 22 04:37:51
Six Sigma and Kaizen Compared http://t.co/IOgW6GrO
Choypw
Oct 21 08:54:05
Winning by Understanding the Full Customer Experience http://t.co/u3xPwEVC #cem
Choypw
Oct 21 08:41:10
The 5 Levels of Customer Experience Maturity http://t.co/10JLZg8L #cem
Choypw
Oct 21 04:05:39
Customer Experience Management Critical Success Factors http://t.co/GfiAsukX via @LiorStrativity #cem
Choypw
Oct 21 00:11:58
Finding the Right Job for your Product http://t.co/ty07sGVe via @ariegoldshlager
Choypw
Oct 20 18:28:19
Designing For Every Customer Touchpoint http://t.co/VTgvrw5r #cem #ux
Choypw
Oct 20 03:00:51
Customer advocacy is the key to #brand longevity. via @KnowledgeBishop #cem
Choypw
Oct 19 15:30:31
Designing Employee Experience http://t.co/VSdvnPnS #ux
Choypw
Oct 19 13:29:11
Defining User Experience as #Brand Experience http://t.co/nzwG6rTj #ux #cem
Choypw
Oct 19 12:57:53
What is Experience Design? http://t.co/jbGbQa1S #ux
Choypw
Oct 19 10:22:18
Upmarket customers most likely to switch if customer experience not to their liking. http://t.co/stWbHUFy via @rbacal #cem #custserv
Choypw
Oct 19 10:18:47
10 steps to customer journey mapping http://t.co/L7ksTpeJ via @spirospiliadis @DesignThinkers @alicenwondrlnd @wimrampen #cem
Choypw
Oct 19 00:40:12
Passion is devotion to a mission that matters. via @KnowledgeBishop #leadfromwithin
Choypw
Oct 18 15:52:44
Brand Experience in User Experience Design http://t.co/woDe01ZK #ux #cem
Choypw
Oct 18 15:49:49
Brands exist in people's hearts and minds, living through what people say about them. http://t.co/XR8YOTwE #cem
Choypw
Oct 18 13:47:23
Evaluating Customer Experience Maturity http://t.co/ZV6izYOx via @thecustomerblog #cem
Choypw
Oct 18 13:46:12
Telling the Truth is Not a Marketing Sin http://t.co/zDDl91it via @thecustomerblog #cem
Choypw
Oct 18 11:10:57
A visit to the ZOO: what is the ideal experience? An analysis of unmet need & customer segment http://t.co/61To9sS5 via @GrowthStories #cem
Choypw
Oct 18 11:05:41
10 essential requirements for Digital Brand Building http://t.co/MUdF5zv7 via @thecustomerblog
Choypw
Oct 18 09:05:23
Improving the customer experience: which approach, which levers to use? http://t.co/c8hMKdBt via @thecustomerblog #cem
Choypw
Oct 18 09:03:11
5 Steps to Turn a Negative into a Positive Customer Experience by @BillHogg http://t.co/LIK57tMo via @OnionInsights #CEM
Choypw
Oct 18 07:44:11
14 new statistics about word of mouth marketing http://t.co/qSC0Mygf via @DeliverBliss #wom
Choypw
How do we embrace people aspect to service but account for variability it brings? | Align with respect. #cxo
Choypw
Oct 24 16:10:28
With right culture comes right people. Support them with right process to deliver right output for user. #cxo
Choypw
Oct 24 16:07:03
What steps can an org take to ensure HR practices & policies support customer experience? | Right culture with right people. #cxo
Choypw
Oct 24 12:40:05
6 Steps for Building a Successful Customer Experience Model http://t.co/HmYozdvH via @OnionInsights #CEM
Choypw
Oct 24 12:37:32
How Little Choices Increase the Value of Your Customer Experience http://t.co/T55GEuo0 via @thecustomerblog #cem
Choypw
Oct 24 10:41:55
New marketing technique measures emotional engagement http://t.co/4kes4Zwf via @netskyf @BradBennett #cem
Choypw
Oct 24 10:38:59
Brand Love http://t.co/ouM5hiyh via @wimrampen
Choypw
Oct 24 10:37:16
Guiding Smarter Interactions http://t.co/9hohvnbV via @jvdt @CincomSynchrony #CEM #CustServ #CX #UX #CCTR
Choypw
Oct 24 10:34:42
"Experience is relative, subjective, but it's the key to customer advocacy. #CEM is personal and emotional." @jvdt
Choypw
Oct 23 16:07:11
Are your customers telling you white lies? http://t.co/DYpeJsbW via @ariegoldshlager
Choypw
Oct 23 08:49:17
The Business Case For (Or Against) Service Design http://t.co/QDfqXqzs via @wimrampen #servicedesign
Choypw
Oct 23 08:21:07
Memories of emotional experiences are a source of creativity http://t.co/ECQ2K6n3 via @wimrampen @Jabaldaia #designthinking #cem
Choypw
Oct 22 17:36:28
The Psychologist’s View of UX Design http://t.co/EaAlakrV via @thecustomerblog #cem #ux
Choypw
Oct 22 13:44:01
"Groupon Is A Disaster" http://t.co/1eZplWII
Choypw
Oct 22 12:34:34
Amazon: Building The World's Most Customer-Centric Company http://t.co/0JlmZX66 via @ariegoldshlager #cem
Choypw
Oct 22 04:37:51
Six Sigma and Kaizen Compared http://t.co/IOgW6GrO
Choypw
Oct 21 08:54:05
Winning by Understanding the Full Customer Experience http://t.co/u3xPwEVC #cem
Choypw
Oct 21 08:41:10
The 5 Levels of Customer Experience Maturity http://t.co/10JLZg8L #cem
Choypw
Oct 21 04:05:39
Customer Experience Management Critical Success Factors http://t.co/GfiAsukX via @LiorStrativity #cem
Choypw
Oct 21 00:11:58
Finding the Right Job for your Product http://t.co/ty07sGVe via @ariegoldshlager
Choypw
Oct 20 18:28:19
Designing For Every Customer Touchpoint http://t.co/VTgvrw5r #cem #ux
Choypw
Oct 20 03:00:51
Customer advocacy is the key to #brand longevity. via @KnowledgeBishop #cem
Choypw
Oct 19 15:30:31
Designing Employee Experience http://t.co/VSdvnPnS #ux
Choypw
Oct 19 13:29:11
Defining User Experience as #Brand Experience http://t.co/nzwG6rTj #ux #cem
Choypw
Oct 19 12:57:53
What is Experience Design? http://t.co/jbGbQa1S #ux
Choypw
Oct 19 10:22:18
Upmarket customers most likely to switch if customer experience not to their liking. http://t.co/stWbHUFy via @rbacal #cem #custserv
Choypw
Oct 19 10:18:47
10 steps to customer journey mapping http://t.co/L7ksTpeJ via @spirospiliadis @DesignThinkers @alicenwondrlnd @wimrampen #cem
Choypw
Oct 19 00:40:12
Passion is devotion to a mission that matters. via @KnowledgeBishop #leadfromwithin
Choypw
Oct 18 15:52:44
Brand Experience in User Experience Design http://t.co/woDe01ZK #ux #cem
Choypw
Oct 18 15:49:49
Brands exist in people's hearts and minds, living through what people say about them. http://t.co/XR8YOTwE #cem
Choypw
Oct 18 13:47:23
Evaluating Customer Experience Maturity http://t.co/ZV6izYOx via @thecustomerblog #cem
Choypw
Oct 18 13:46:12
Telling the Truth is Not a Marketing Sin http://t.co/zDDl91it via @thecustomerblog #cem
Choypw
Oct 18 11:10:57
A visit to the ZOO: what is the ideal experience? An analysis of unmet need & customer segment http://t.co/61To9sS5 via @GrowthStories #cem
Choypw
Oct 18 11:05:41
10 essential requirements for Digital Brand Building http://t.co/MUdF5zv7 via @thecustomerblog
Choypw
Oct 18 09:05:23
Improving the customer experience: which approach, which levers to use? http://t.co/c8hMKdBt via @thecustomerblog #cem
Choypw
Oct 18 09:03:11
5 Steps to Turn a Negative into a Positive Customer Experience by @BillHogg http://t.co/LIK57tMo via @OnionInsights #CEM
Choypw
Oct 18 07:44:11
14 new statistics about word of mouth marketing http://t.co/qSC0Mygf via @DeliverBliss #wom
Choypw
Tweets of 11-17 Oct 2011
Oct 17 13:52:01
The history of #servicedesign tools http://t.co/8rBDHSZ2 via @GrowthStories @serv4impact #cem
Choypw
Oct 17 12:10:14
The customer experience void http://t.co/iUooD27G via @thecustomerblog #cem
Choypw
Oct 17 12:06:36
Innovating with services http://t.co/S2PTwcS5 via @GrowthStories #serviceinnovation #servicedesign
Choypw
Oct 17 12:03:48
Top 50 #Experiential Guerrilla #Marketing Campaigns http://t.co/o2OX9hx7 via @Eventige
Choypw
Oct 16 14:53:21
What is world class customer service? via @gweilo97 @CustVox http://t.co/hGH7BVCX #custserv #cem
Choypw
Oct 16 14:51:40
The Evolution of Customer Service http://t.co/bq07Z5kw via @GrowthStories @mjayliebs #custserv #cem
Choypw
Oct 15 15:30:57
Excellent presentation slides by Tom Hulme of IDEO http://t.co/6XvLFxp1 via @thecustomerblog
Choypw
Oct 15 04:57:02
#CustExp is collection of memories - consistency is key, but 1st & last impression matters most via @ValaAfshar | Relevance matters most.
Choypw
Oct 15 03:37:41
Less is more. http://t.co/NBbhyafs via @robbinphillips @DeliverBliss
Choypw
Oct 14 23:22:37
10 Extreme Lessons on Bizarre Customer Experience http://t.co/VEEwURDX via @katenasser @DeliverBliss #cem
Choypw
Oct 14 23:18:54
A #B2B #Marketing-#Sales Funnel Disconnect http://t.co/Bwk1FCz2 via @LaurenEHarper @ardath421
Choypw
Oct 14 12:13:07
Howard Schultz/Starbucks: 18 insights and lessons from a customer experience master http://t.co/sQ9DpHXD via @thecustomerblog #cem
Choypw
Oct 14 08:14:13
The Secret to Dealing With Difficult People: It's About You - Tony Schwartz via @jvdt
Choypw
Oct 14 03:06:21
Eric Schmidt on Steve Jobs: http://t.co/HfBuiuFY via @avinash
Choypw
Oct 13 10:46:45
Good Customer Experience? It Depends on a Good Employee Experience http://t.co/O5OeU36d via @OnionInsights @CustVox #cem cc @joepine
Choypw
Oct 13 07:42:27
Improving and redesigning consumer #touchpoints: the receipt http://t.co/L1xy5qzG via @GrowthStories #servicedesign #cem #ux
Choypw
Oct 13 00:19:47
New IBM Global CMO study 'From Stretched to Strengthened' http://t.co/K1GcyUSk via @GrahamHill
Choypw
Oct 13 00:18:19
"The Customer Experience Deficit: Opportunities for Growth in the Retail Industry" http://t.co/bqY1tjUy via @MichaelHinshaw #cem
Choypw
Oct 12 14:36:41
Want to improve your pitching? Check out http://t.co/sifQOXEZ http://t.co/nf7bN5qg for some useful guidelines via @GrahamHill #crm #scrm
Choypw
Oct 12 07:46:46
#Brand Power To The People: J&J Takes Lead In Forbes Ranking http://t.co/wLvGsPxL via @LindaIreland #cem
Choypw
Oct 11 23:51:20
The first step on the consumer journey can be from any message from any source. http://t.co/xuYRvKHX via @Assistly #custserv #cem
Choypw
Oct 11 15:02:39
Entertaining short video on what "branding" means http://t.co/yfzDJSH0 via @Assistly
Choypw
The history of #servicedesign tools http://t.co/8rBDHSZ2 via @GrowthStories @serv4impact #cem
Choypw
Oct 17 12:10:14
The customer experience void http://t.co/iUooD27G via @thecustomerblog #cem
Choypw
Oct 17 12:06:36
Innovating with services http://t.co/S2PTwcS5 via @GrowthStories #serviceinnovation #servicedesign
Choypw
Oct 17 12:03:48
Top 50 #Experiential Guerrilla #Marketing Campaigns http://t.co/o2OX9hx7 via @Eventige
Choypw
Oct 16 14:53:21
What is world class customer service? via @gweilo97 @CustVox http://t.co/hGH7BVCX #custserv #cem
Choypw
Oct 16 14:51:40
The Evolution of Customer Service http://t.co/bq07Z5kw via @GrowthStories @mjayliebs #custserv #cem
Choypw
Oct 15 15:30:57
Excellent presentation slides by Tom Hulme of IDEO http://t.co/6XvLFxp1 via @thecustomerblog
Choypw
Oct 15 04:57:02
#CustExp is collection of memories - consistency is key, but 1st & last impression matters most via @ValaAfshar | Relevance matters most.
Choypw
Oct 15 03:37:41
Less is more. http://t.co/NBbhyafs via @robbinphillips @DeliverBliss
Choypw
Oct 14 23:22:37
10 Extreme Lessons on Bizarre Customer Experience http://t.co/VEEwURDX via @katenasser @DeliverBliss #cem
Choypw
Oct 14 23:18:54
A #B2B #Marketing-#Sales Funnel Disconnect http://t.co/Bwk1FCz2 via @LaurenEHarper @ardath421
Choypw
Oct 14 12:13:07
Howard Schultz/Starbucks: 18 insights and lessons from a customer experience master http://t.co/sQ9DpHXD via @thecustomerblog #cem
Choypw
Oct 14 08:14:13
The Secret to Dealing With Difficult People: It's About You - Tony Schwartz via @jvdt
Choypw
Oct 14 03:06:21
Eric Schmidt on Steve Jobs: http://t.co/HfBuiuFY via @avinash
Choypw
Oct 13 10:46:45
Good Customer Experience? It Depends on a Good Employee Experience http://t.co/O5OeU36d via @OnionInsights @CustVox #cem cc @joepine
Choypw
Oct 13 07:42:27
Improving and redesigning consumer #touchpoints: the receipt http://t.co/L1xy5qzG via @GrowthStories #servicedesign #cem #ux
Choypw
Oct 13 00:19:47
New IBM Global CMO study 'From Stretched to Strengthened' http://t.co/K1GcyUSk via @GrahamHill
Choypw
Oct 13 00:18:19
"The Customer Experience Deficit: Opportunities for Growth in the Retail Industry" http://t.co/bqY1tjUy via @MichaelHinshaw #cem
Choypw
Oct 12 14:36:41
Want to improve your pitching? Check out http://t.co/sifQOXEZ http://t.co/nf7bN5qg for some useful guidelines via @GrahamHill #crm #scrm
Choypw
Oct 12 07:46:46
#Brand Power To The People: J&J Takes Lead In Forbes Ranking http://t.co/wLvGsPxL via @LindaIreland #cem
Choypw
Oct 11 23:51:20
The first step on the consumer journey can be from any message from any source. http://t.co/xuYRvKHX via @Assistly #custserv #cem
Choypw
Oct 11 15:02:39
Entertaining short video on what "branding" means http://t.co/yfzDJSH0 via @Assistly
Choypw
15 October 2011
Tweets of 4-10 Oct 2011
Oct 10 23:54:08
Okay, Now I Get It: Here's Why Apple Launched The iPhone 4S Instead Of The iPhone 5 http://t.co/WDlMg7KN
Choypw
Oct 10 23:49:59
How Your Sales Force Can Fight for Maximum Profit http://t.co/7dlX5PbD
Choypw
Oct 10 16:58:46
Pictures (of Creativity) Are Worth a 1,000 Words http://t.co/1f91eVnv via @Brainzooming #creative #innovative
Choypw
Oct 10 16:56:00
Steve Jobs: The Greatest Marketer of the Age http://t.co/Rhw1iDOR via @thecustomerblog
Choypw
Oct 10 15:32:16
Why Customer Experience? Why Now? http://t.co/ECgTMsa9 via @thecustomerblog #cem
Choypw
Oct 10 10:09:30
5 Things to Do Every Day for Success http://t.co/n2HrM4RS via @fastcompany
Choypw
Oct 09 17:39:48
@Choypw I want a strategy that creates value for ME! If others need to get value so that I can then that is a quid quo pro #showmethemoney
GrahamHill
Oct 09 13:37:06
@wimrampen That's why invisible is the most important. :)
Choypw
Oct 09 13:08:18
@Choypw that would be the entire experience imho
wimrampen
Oct 09 12:14:30
@wimrampen Invisible touchpoints are those that exist only in user's mind. #cem #ux
Choypw
Oct 09 06:46:08
Esko Kilpi on Interactive Value Creation http://t.co/TxuuUYBg via @summify @EskoKilpi @ValdisKrebs @petervan @GrahamHill
Choypw
Oct 09 06:42:49
What is "The Customer Expectation Paradox?" http://t.co/hpnogHVd via @rbacal #custserv #cem
Choypw
Oct 08 20:05:46
@Choypw hmmm.. What do you consider to be invisible touchpoints?
wimrampen
Oct 08 19:35:03
Invisible touchpoint is more powerful than visible #touchpoint. #cem #ux
Choypw
Oct 08 13:53:34
Michael Mouboussin on It’s All about Managing for Value http://t.co/3FuffTgV via @GrahamHill
Choypw
Oct 08 01:06:49
The Worst Question a Salesperson Can Ask http://t.co/vjkujNXW via @wimrampen
Choypw
Oct 07 16:35:28
Steve Jobs and the user experience http://t.co/x4pQGL8V via @thecustomerblog #cem #ux
Choypw
Oct 07 14:16:46
Breaking the Barriers in Total Customer Experience by @joepine http://t.co/XCa8CRJS via @gostonemantel #cem
Choypw
Oct 07 06:06:19
Improving Customer Experience – Where to Start http://t.co/OerrngkG via @thecustomerblog #cem
Choypw
Oct 07 03:37:06
An open letter from a CEO to customer experience practitioners http://ow.ly/6Pgkz via @wimrampen @neilcdavey #CEM
Choypw
Oct 06 17:56:38
Guy Kawasaki on Steve Jobs: http://t.co/3VkqHQVD via @TheForumCorp
Choypw
Oct 06 14:33:53
Why does buying experiences make us happier than buying material goods? http://ht.ly/6L4Qb via @bakadesuyo @erikposthuma #cem
Choypw
Oct 06 11:17:27
The Art and Skill of Customer Listening http://t.co/EbmmU4p9 via @OnionInsights #cem #custserv
Choypw
Oct 06 11:14:29
Inspired by an Egg Carton http://t.co/9awNWovE via @janetcallaway @tedcoine
Choypw
Oct 05 15:09:39
A new concept: B2ME #marketing http://t.co/bQ2sWsl5 via @retexperience #cem
Choypw
Oct 05 14:21:28
Why Marketing 3.0 Puts the Customer in Charge http://t.co/3SYLCS02 via @thecustomerblog
Choypw
Oct 05 08:54:32
#customerexperience is about RoE = return on emotions. How? Show you care: http://t.co/BPNE1T6w via @envisionCRM @geert_martens #cem
Choypw
Oct 05 01:56:13
Why Interaction Design is the most important design practice you've never heard of. http://t.co/Uf0nFhMS via @fastcodesign #ux
Choypw
Oct 05 01:52:05
How much is #Employee Disengagement Costing You? http://t.co/HbWo36Yb via @LindaIreland @PeopleMetrics #EmpEng #VoE
Choypw
Oct 04 18:31:14
Google launches Trusted Stores to rank customer experience http://ow.ly/6MR7l via @MichaelHinshaw @bizwriter #cem #ux
Choypw
Oct 04 16:28:03
The declining need for, and escalating value of, human service http://t.co/2YziymEO via @retexperience #cem
Choypw
Oct 04 16:24:49
CRM technology: Is it killing customer experience management? http://t.co/Bz48UbCK via @jvdt #CEM #CustServ
Choypw
Oct 04 14:32:00
"The Experience is the Marketing" http://t.co/MugaOvQY by @glcuccureddu via @joepine @MarkOrlan #cem
Choypw
Oct 04 14:29:01
Reaching online consumers: The right ad at the right moment http://t.co/7xwc9t0o via @ariegoldshlager #cem
Choypw
Oct 04 14:24:29
Why improving customer experience improves economic efficiency overall http://t.co/2qcmM6vH via @apmcinnes @1to1media @DonPeppers #cem
Choypw
Oct 04 08:51:00
Getting Emotional With… Joe Pine http://t.co/sd5SYKZX cc @joepine
Choypw
Oct 04 07:29:57 Michael Mauboussin on What Shareholder Value is Really About http://t.co/EwzoYAbZ via @GrahamHill
Choypw
Oct 04 03:20:09
Creative Street Art http://ow.ly/6LR2I via @JenKuhnPR @KenKaminesky #ux
Choypw
Oct 04 01:42:16
"Replace either/or thinking with plus thinking." Craig Hickman via @MichaelHinshaw
Choypw
Okay, Now I Get It: Here's Why Apple Launched The iPhone 4S Instead Of The iPhone 5 http://t.co/WDlMg7KN
Choypw
Oct 10 23:49:59
How Your Sales Force Can Fight for Maximum Profit http://t.co/7dlX5PbD
Choypw
Oct 10 16:58:46
Pictures (of Creativity) Are Worth a 1,000 Words http://t.co/1f91eVnv via @Brainzooming #creative #innovative
Choypw
Oct 10 16:56:00
Steve Jobs: The Greatest Marketer of the Age http://t.co/Rhw1iDOR via @thecustomerblog
Choypw
Oct 10 15:32:16
Why Customer Experience? Why Now? http://t.co/ECgTMsa9 via @thecustomerblog #cem
Choypw
Oct 10 10:09:30
5 Things to Do Every Day for Success http://t.co/n2HrM4RS via @fastcompany
Choypw
Oct 09 17:39:48
@Choypw I want a strategy that creates value for ME! If others need to get value so that I can then that is a quid quo pro #showmethemoney
GrahamHill
Oct 09 13:37:06
@wimrampen That's why invisible is the most important. :)
Choypw
Oct 09 13:08:18
@Choypw that would be the entire experience imho
wimrampen
Oct 09 12:14:30
@wimrampen Invisible touchpoints are those that exist only in user's mind. #cem #ux
Choypw
Oct 09 06:46:08
Esko Kilpi on Interactive Value Creation http://t.co/TxuuUYBg via @summify @EskoKilpi @ValdisKrebs @petervan @GrahamHill
Choypw
Oct 09 06:42:49
What is "The Customer Expectation Paradox?" http://t.co/hpnogHVd via @rbacal #custserv #cem
Choypw
Oct 08 20:05:46
@Choypw hmmm.. What do you consider to be invisible touchpoints?
wimrampen
Oct 08 19:35:03
Invisible touchpoint is more powerful than visible #touchpoint. #cem #ux
Choypw
Oct 08 13:53:34
Michael Mouboussin on It’s All about Managing for Value http://t.co/3FuffTgV via @GrahamHill
Choypw
Oct 08 01:06:49
The Worst Question a Salesperson Can Ask http://t.co/vjkujNXW via @wimrampen
Choypw
Oct 07 16:35:28
Steve Jobs and the user experience http://t.co/x4pQGL8V via @thecustomerblog #cem #ux
Choypw
Oct 07 14:16:46
Breaking the Barriers in Total Customer Experience by @joepine http://t.co/XCa8CRJS via @gostonemantel #cem
Choypw
Oct 07 06:06:19
Improving Customer Experience – Where to Start http://t.co/OerrngkG via @thecustomerblog #cem
Choypw
Oct 07 03:37:06
An open letter from a CEO to customer experience practitioners http://ow.ly/6Pgkz via @wimrampen @neilcdavey #CEM
Choypw
Oct 06 17:56:38
Guy Kawasaki on Steve Jobs: http://t.co/3VkqHQVD via @TheForumCorp
Choypw
Oct 06 14:33:53
Why does buying experiences make us happier than buying material goods? http://ht.ly/6L4Qb via @bakadesuyo @erikposthuma #cem
Choypw
Oct 06 11:17:27
The Art and Skill of Customer Listening http://t.co/EbmmU4p9 via @OnionInsights #cem #custserv
Choypw
Oct 06 11:14:29
Inspired by an Egg Carton http://t.co/9awNWovE via @janetcallaway @tedcoine
Choypw
Oct 05 15:09:39
A new concept: B2ME #marketing http://t.co/bQ2sWsl5 via @retexperience #cem
Choypw
Oct 05 14:21:28
Why Marketing 3.0 Puts the Customer in Charge http://t.co/3SYLCS02 via @thecustomerblog
Choypw
Oct 05 08:54:32
#customerexperience is about RoE = return on emotions. How? Show you care: http://t.co/BPNE1T6w via @envisionCRM @geert_martens #cem
Choypw
Oct 05 01:56:13
Why Interaction Design is the most important design practice you've never heard of. http://t.co/Uf0nFhMS via @fastcodesign #ux
Choypw
Oct 05 01:52:05
How much is #Employee Disengagement Costing You? http://t.co/HbWo36Yb via @LindaIreland @PeopleMetrics #EmpEng #VoE
Choypw
Oct 04 18:31:14
Google launches Trusted Stores to rank customer experience http://ow.ly/6MR7l via @MichaelHinshaw @bizwriter #cem #ux
Choypw
Oct 04 16:28:03
The declining need for, and escalating value of, human service http://t.co/2YziymEO via @retexperience #cem
Choypw
Oct 04 16:24:49
CRM technology: Is it killing customer experience management? http://t.co/Bz48UbCK via @jvdt #CEM #CustServ
Choypw
Oct 04 14:32:00
"The Experience is the Marketing" http://t.co/MugaOvQY by @glcuccureddu via @joepine @MarkOrlan #cem
Choypw
Oct 04 14:29:01
Reaching online consumers: The right ad at the right moment http://t.co/7xwc9t0o via @ariegoldshlager #cem
Choypw
Oct 04 14:24:29
Why improving customer experience improves economic efficiency overall http://t.co/2qcmM6vH via @apmcinnes @1to1media @DonPeppers #cem
Choypw
Oct 04 08:51:00
Getting Emotional With… Joe Pine http://t.co/sd5SYKZX cc @joepine
Choypw
Oct 04 07:29:57 Michael Mauboussin on What Shareholder Value is Really About http://t.co/EwzoYAbZ via @GrahamHill
Choypw
Oct 04 03:20:09
Creative Street Art http://ow.ly/6LR2I via @JenKuhnPR @KenKaminesky #ux
Choypw
Oct 04 01:42:16
"Replace either/or thinking with plus thinking." Craig Hickman via @MichaelHinshaw
Choypw
Tweets of 27 Sep-3 Oct 2011
Oct 03 12:33:46
What is Customer Experience [Infographic] http://t.co/vSZeHJVi via @OnionInsights @CustVox #cem
Choypw
Oct 03 01:25:42
5 Timeless Principles: Revisiting the HP Way http://j.mp/mWYVM5 via @bobapollo @DeliverBliss
Choypw
Oct 02 14:05:53
Designing for Service as One Way of Designing Services http://t.co/2ap9YUdU via @GrahamHill @lixindex
Choypw
Oct 02 10:06:56
The Future of Customer Relationships http://j.mp/nnuH3C via @CRMStrategies @grahamhill @ExponentialEdge #scrm #crm #cem
Choypw
Oct 01 16:51:29
The Experience is the Marketing http://t.co/C2imw7bO via @thecustomerblog cc @joepine #cem
Choypw
Oct 01 15:19:00
Customer Loyalty Isn't Enough. Grow Your Share of Wallet http://t.co/TdHgsKk4 via @JenKuhnPR @jvdt #CustServ #cem
Choypw
Oct 01 06:34:58
Einstein. Gandhi. And You. The World Needs You Now Because #YouMatter http://t.co/k8JcadON by @TobeyDeys via @jeanniecw
Choypw
Oct 01 03:05:58
101 things I learned in interaction design school http://ow.ly/6K0u0 via @method_inc
Choypw
Oct 01 03:04:05
The Creative Discipline - http://t.co/Ool1YdBe via @thecustomerblog
Choypw
Sep 30 18:27:59
Selling Is Not About Relationships : http://t.co/oQGssx9a via @thecustomerblog @HarvardBiz
Choypw
Sep 30 18:25:39
Designing a Differentiated Customer Experience http://t.co/mfzt8Sqj via @Assistly #cem
Choypw
Sep 30 10:10:22
The Economist on What's in a Tweet http://t.co/IkogBckN via @GrahamHill
Choypw
Sep 30 10:07:14
#CEM puts the emphasis where it belongs: 1. Customers. 2. Their experience. 3. Your management. #CustServ via @jvdt
Choypw
Sep 30 09:22:56
The Consumption Chain is just old wine in a new bottle. It tastes much better in its original Customer Journey bottle via @GrahamHill
Choypw
Sep 30 01:59:22
Improve Your Customers’ Experience for Exceptional Business Growth: http://t.co/rBeKJLF9 via @ariegoldshlager #cem
Choypw
Sep 29 17:57:51
What's a Lifetime Customer Worth? http://t.co/wmF9TqvN via @DeliverBliss @ChrisZane
Choypw
Sep 29 10:14:11
From Processes to Promise: How service providers use business model innovation to deliver growth http://t.co/V4vUnbcU via @GrowthStories
Choypw
Sep 29 10:10:12
Designing for Service as One Way of Designing Services by @lixindex http://t.co/2ap9YUdU via @GrahamHill #servicedesign
Choypw
Sep 29 01:04:48
Some common customer experience myths http://t.co/lVESGvIk via @thecustomerblog #cem
Choypw
Sep 28 14:03:33
Five Steps for Embracing Consumer Innovation: http://t.co/5PpeJrCs via @ariegoldshlager #cem
Choypw
Sep 28 14:03:01
Collaboration and your company: Seven steps to get started http://t.co/OJqJVHqO via @GrahamHill
Choypw
Sep 28 06:51:47
Innovate the experience, not just the product http://j.mp/nlsa9e via @DeliverBliss #cem #ux
Choypw
Sep 27 23:29:32
Customer Experience Management Defined: http://t.co/N9Llg4Fd via @jimsmiller @TCELab @bobehayes #cem
Choypw
Sep 27 16:16:09
The Impact of #Brand User Experience Design http://t.co/emPTdrGG via @FlipDigitalNow #ux #cem
Choypw
Sep 27 16:11:52
The Elements Of A Great Shopping Experience http://t.co/zdTahPVe #cem #ux
Choypw
Sep 27 16:00:48
The Element of Surprise: IKEA's #Brand Experience http://t.co/ZTGhIOF9 #cem
Choypw
Sep 27 15:55:32
#Brand touchpoint wheel? http://t.co/kkvfWjxq #cem
Choypw
Sep 27 10:38:33
A brand is not a separate thing http://t.co/aAW2gRgF via @wimrampen
Choypw
Sep 27 10:36:11
Customer experience is about the customer’s experience http://t.co/JGPJanM0 via @wimrampen #cem
Choypw
Sep 27 09:06:39
How to create future brands http://t.co/gbHq2GcY via @tedcoine @ckburgess #cem #ux
Choypw
Sep 27 03:17:19
How Lowe's Plans To Revolutionize Its Customer Experience http://t.co/hlymqC5m via @MichaelHinshaw #cem
Choypw
Sep 27 03:11:59
Beauty Is Free http://t.co/AyfDahcv the evolving standards of what it takes to make great products. via @frogdesign #cem
Choypw
Sep 27 02:16:35
Do We Really Want To Provide Customers Added Value? http://t.co/dzF0Gi3Q via @wimrampen
Choypw
What is Customer Experience [Infographic] http://t.co/vSZeHJVi via @OnionInsights @CustVox #cem
Choypw
Oct 03 01:25:42
5 Timeless Principles: Revisiting the HP Way http://j.mp/mWYVM5 via @bobapollo @DeliverBliss
Choypw
Oct 02 14:05:53
Designing for Service as One Way of Designing Services http://t.co/2ap9YUdU via @GrahamHill @lixindex
Choypw
Oct 02 10:06:56
The Future of Customer Relationships http://j.mp/nnuH3C via @CRMStrategies @grahamhill @ExponentialEdge #scrm #crm #cem
Choypw
Oct 01 16:51:29
The Experience is the Marketing http://t.co/C2imw7bO via @thecustomerblog cc @joepine #cem
Choypw
Oct 01 15:19:00
Customer Loyalty Isn't Enough. Grow Your Share of Wallet http://t.co/TdHgsKk4 via @JenKuhnPR @jvdt #CustServ #cem
Choypw
Oct 01 06:34:58
Einstein. Gandhi. And You. The World Needs You Now Because #YouMatter http://t.co/k8JcadON by @TobeyDeys via @jeanniecw
Choypw
Oct 01 03:05:58
101 things I learned in interaction design school http://ow.ly/6K0u0 via @method_inc
Choypw
Oct 01 03:04:05
The Creative Discipline - http://t.co/Ool1YdBe via @thecustomerblog
Choypw
Sep 30 18:27:59
Selling Is Not About Relationships : http://t.co/oQGssx9a via @thecustomerblog @HarvardBiz
Choypw
Sep 30 18:25:39
Designing a Differentiated Customer Experience http://t.co/mfzt8Sqj via @Assistly #cem
Choypw
Sep 30 10:10:22
The Economist on What's in a Tweet http://t.co/IkogBckN via @GrahamHill
Choypw
Sep 30 10:07:14
#CEM puts the emphasis where it belongs: 1. Customers. 2. Their experience. 3. Your management. #CustServ via @jvdt
Choypw
Sep 30 09:22:56
The Consumption Chain is just old wine in a new bottle. It tastes much better in its original Customer Journey bottle via @GrahamHill
Choypw
Sep 30 01:59:22
Improve Your Customers’ Experience for Exceptional Business Growth: http://t.co/rBeKJLF9 via @ariegoldshlager #cem
Choypw
Sep 29 17:57:51
What's a Lifetime Customer Worth? http://t.co/wmF9TqvN via @DeliverBliss @ChrisZane
Choypw
Sep 29 10:14:11
From Processes to Promise: How service providers use business model innovation to deliver growth http://t.co/V4vUnbcU via @GrowthStories
Choypw
Sep 29 10:10:12
Designing for Service as One Way of Designing Services by @lixindex http://t.co/2ap9YUdU via @GrahamHill #servicedesign
Choypw
Sep 29 01:04:48
Some common customer experience myths http://t.co/lVESGvIk via @thecustomerblog #cem
Choypw
Sep 28 14:03:33
Five Steps for Embracing Consumer Innovation: http://t.co/5PpeJrCs via @ariegoldshlager #cem
Choypw
Sep 28 14:03:01
Collaboration and your company: Seven steps to get started http://t.co/OJqJVHqO via @GrahamHill
Choypw
Sep 28 06:51:47
Innovate the experience, not just the product http://j.mp/nlsa9e via @DeliverBliss #cem #ux
Choypw
Sep 27 23:29:32
Customer Experience Management Defined: http://t.co/N9Llg4Fd via @jimsmiller @TCELab @bobehayes #cem
Choypw
Sep 27 16:16:09
The Impact of #Brand User Experience Design http://t.co/emPTdrGG via @FlipDigitalNow #ux #cem
Choypw
Sep 27 16:11:52
The Elements Of A Great Shopping Experience http://t.co/zdTahPVe #cem #ux
Choypw
Sep 27 16:00:48
The Element of Surprise: IKEA's #Brand Experience http://t.co/ZTGhIOF9 #cem
Choypw
Sep 27 15:55:32
#Brand touchpoint wheel? http://t.co/kkvfWjxq #cem
Choypw
Sep 27 10:38:33
A brand is not a separate thing http://t.co/aAW2gRgF via @wimrampen
Choypw
Sep 27 10:36:11
Customer experience is about the customer’s experience http://t.co/JGPJanM0 via @wimrampen #cem
Choypw
Sep 27 09:06:39
How to create future brands http://t.co/gbHq2GcY via @tedcoine @ckburgess #cem #ux
Choypw
Sep 27 03:17:19
How Lowe's Plans To Revolutionize Its Customer Experience http://t.co/hlymqC5m via @MichaelHinshaw #cem
Choypw
Sep 27 03:11:59
Beauty Is Free http://t.co/AyfDahcv the evolving standards of what it takes to make great products. via @frogdesign #cem
Choypw
Sep 27 02:16:35
Do We Really Want To Provide Customers Added Value? http://t.co/dzF0Gi3Q via @wimrampen
Choypw
Tweets of 20-26 Sep 2011
Sep 26 16:20:31
Who should customer experience report to? | Customer experience reports to the user!!! #cxo
Choypw
Sep 26 16:12:56
CX chain http://t.co/Lhyf8fhN via @sanchezjb #cem
Choypw
Sep 26 16:07:10
According to #Google, there is #zmot. But still experience happens basically everywhere. #cxo
Choypw
Sep 26 16:04:47
When does the customer experience begin? | It begins in the mind. #cxo
Choypw
Sep 26 15:24:15
Customer Experience more powerful than the Supply Chain? http://t.co/RkFbQo6p via @business901 #cem
Choypw
Sep 26 15:22:13
Biggest customer mistake: design same experience for first time vs repeat customers. Think Like a Customer. via @mrhoffman #crm #cem
Choypw
Sep 26 11:39:21
Want salesmen to use new tools. Don't focus on their needs, but co-workers and management support http://t.co/g7qNUIK1 via @GrahamHill #crm
Choypw
Sep 26 11:37:04
Customers who complain and are recovered purchase more than those whose service was satisfactory? http://t.co/18pVOW5s via @GrahamHill #crm
Choypw
Sep 26 11:35:53
Business Strategy | What Motivates Us? http://t.co/nzm2rnJ6 by @knealemann via @jeanniecw
Choypw
Sep 26 11:34:17
How do front-line staff get to know what customers really want? http://t.co/UWWMpaFn via @GrahamHill #crm #cem
Choypw
Sep 26 06:06:14
Research shows functional features delight new customers, but hedonic features delight experienced ones http://t.co/3bePubm6 via @GrahamHill
Choypw
Sep 26 04:40:19
The Strength of Weak Ties http://t.co/RdqT73FP via @ariegoldshlager
Choypw
Sep 26 01:12:58
Net Promoter Score Versus The Customer Experience http://t.co/oRMjQ73f via @wimrampen #cem
Choypw
Sep 25 08:24:04
6 DISCIPLINES FOR REACHING CUSTOMER EXPERIENCE MATURITY http://t.co/osBZV90o via @uxmag @OnionInsights #cem
Choypw
Sep 25 08:22:52
"Do not pray for easy lives. Pray to be stronger men." John F Kennedy via @timgrable
Choypw
Sep 25 08:22:05
Don't worry so much about how you should "be" and focus on what you should "achieve." via @Brainzooming
Choypw
Sep 24 20:57:18
Kindness costs you NOTHING and buys you EVERYTHING! http://t.co/nl9GoM8g via @KnowledgeBishop
Choypw
Sep 24 20:54:01
The Ikea Effect http://t.co/f8YbWobY via @wimrampen @ariegoldshlager #cocreation
Choypw
Sep 24 09:52:11
VERITAS http://t.co/Mw3N3jTk via @tedcoine
Choypw
Sep 24 02:11:16
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
Choypw
Sep 24 02:10:23
Good and Great: Choices that Shape Customer Experience | http://t.co/yj0EmpWd via @OnionInsights @Vivisimo_Inc #cem
Choypw
Sep 23 21:26:27
The Customer Experience Disconnect http://t.co/5afaPsut via @OnionInsights #cem
Choypw
Sep 23 15:35:29
What Steve Jobs Taught Me About Growth http://t.co/Tr1Qptfj via @HarvardBiz
Choypw
Sep 23 15:29:58
Customer engagement is employee engagement http://t.co/6M2DPCCe via @thecustomerblog #cem
Choypw
Sep 23 09:59:59
@Choypw done correctly it can enhance customer experience and brand - done wrong and its detrimental
sinclair300584
Sep 23 00:46:22
How to Create Compelling #Brand Experiences http://t.co/l9KwLGTt #cem
Choypw
Sep 22 16:36:17
Do it with feeling http://t.co/RvdyQnnt #cem #rak
Choypw
Sep 22 15:55:38
Coke vs. Pepsi: Branded Acts of Kindness http://t.co/L9RxNHSB via @9INCHmarketing #cem #rak
Choypw
Sep 22 15:52:36
Proactive random acts of kindness improve customer experience http://t.co/PLZDPjrc #cem #rak #ux
Choypw
Sep 22 15:49:50
Random Acts of Retail Kindness http://t.co/NZWFbE9E #cem #rak
Choypw
Sep 22 15:06:06
The Best Length for an Idea Proposal http://t.co/FzFr0c0Z
Choypw
Sep 22 13:59:35
Moments of Truth http://t.co/me1EJrL1 #cem #mot #crm
Choypw
Sep 22 13:40:21
Random Acts of Kindness Strike Again… A #Marketing Tool To Consider http://t.co/vqBrHz4a #cem #rak
Choypw
Sep 22 13:38:44
I’m Not Banking on Random Acts of Kindness http://t.co/Dc87EfMs #cem
Choypw
Sep 22 13:17:48
The 5 Cs of Community: Content, context, connectivity, continuity & collaboration via @bcarroll7 @Armano
Choypw
Sep 22 12:33:39
Benefits of Establishing a Customer Lens http://t.co/G5zqGkuq via @thecustomerblog #cem
Choypw
Sep 22 12:14:42
6 Disciplines for Reaching Customer Experience Maturity http://t.co/D7JbTqK0 via @UXMag @GrowthStories #CEM #UX #Strategy
Choypw
Sep 22 10:39:33
Draw a #stickman http://t.co/AxIMfVte via @hitcents @GrahamHill #ux
Choypw
Sep 22 07:06:04
@Choypw I think biggest impact is customer engagement around core brand values. Let me know if you want to discuss more.
ksarda
Sep 22 04:07:49
We do not want people to remember interactions with our brand; we want them to experience connections with each other. http://j.mp/omiQfa
Choypw
Sep 21 13:29:21
How #gamification is making #CRM more engaging http://t.co/hOh4wyjA #cem #ux
Choypw
Sep 21 13:27:43
#Gamification: another buzz word or a real game changer? http://t.co/xkoOENm9 via @sinclair300584 #cem #ux
Choypw
Sep 21 13:24:29
#Gamification 101 http://t.co/IAbmI0i5 #cem #ux
Choypw
Sep 21 13:20:39
The Principles of Gamification http://t.co/kWSbD9GC #cem #ux
Choypw
Sep 21 13:18:46
5 brands using #gamification well http://t.co/hoFjIiHm #cem #ux
Choypw
Sep 21 13:14:08
Ten Principles of Effective Collaboration http://t.co/c9omHjEK via @GrahamHill
Choypw
Sep 21 11:32:04
How to Build A Magnetic Employer Brand http://t.co/D2p5z1Me
Choypw
Sep 21 09:58:37
Great trend report from @OgilvyAsia http://t.co/DHk88sTU via @nedkumar @Competia
Choypw
Sep 21 09:55:59
What's the biggest myth/misconception about communication? Meharabian, Mehrabian http://t.co/m0tuhZY5 via @rbacal #commtips
Choypw
Sep 21 08:17:47
Dan Arielly on why making things TOO SIMPLE for customers leads to problems http://t.co/kF402MnQ via @Yannigroth @GrahamHill
Choypw
Sep 21 07:40:04
A wow experience motivates satisfied customers to step over the advocacy line in order to become your brand champion. via @jvdt #cem #ux
Choypw
Sep 20 14:44:42
9 Facebook Marketing Success Stories You Should Model http://t.co/L5A3R7gN via @Assistly #scrm #cem
Choypw
Sep 20 07:34:49
The Top Ten Lessons Steve Jobs Can Teach Us - If We'll Listen http://t.co/mw8ML9Te
Choypw
Sep 20 07:28:44
The Three-Box Approach to Business Model Reinvention: Putting the Idea into Practice http://t.co/N5QEfwcJ
Choypw
Sep 20 01:43:53
Why Interaction Design is the most important design practice http://t.co/Uf0nFhMS by @fabtweet via @fastcodesign @frogdesign
Choypw
Who should customer experience report to? | Customer experience reports to the user!!! #cxo
Choypw
Sep 26 16:12:56
CX chain http://t.co/Lhyf8fhN via @sanchezjb #cem
Choypw
Sep 26 16:07:10
According to #Google, there is #zmot. But still experience happens basically everywhere. #cxo
Choypw
Sep 26 16:04:47
When does the customer experience begin? | It begins in the mind. #cxo
Choypw
Sep 26 15:24:15
Customer Experience more powerful than the Supply Chain? http://t.co/RkFbQo6p via @business901 #cem
Choypw
Sep 26 15:22:13
Biggest customer mistake: design same experience for first time vs repeat customers. Think Like a Customer. via @mrhoffman #crm #cem
Choypw
Sep 26 11:39:21
Want salesmen to use new tools. Don't focus on their needs, but co-workers and management support http://t.co/g7qNUIK1 via @GrahamHill #crm
Choypw
Sep 26 11:37:04
Customers who complain and are recovered purchase more than those whose service was satisfactory? http://t.co/18pVOW5s via @GrahamHill #crm
Choypw
Sep 26 11:35:53
Business Strategy | What Motivates Us? http://t.co/nzm2rnJ6 by @knealemann via @jeanniecw
Choypw
Sep 26 11:34:17
How do front-line staff get to know what customers really want? http://t.co/UWWMpaFn via @GrahamHill #crm #cem
Choypw
Sep 26 06:06:14
Research shows functional features delight new customers, but hedonic features delight experienced ones http://t.co/3bePubm6 via @GrahamHill
Choypw
Sep 26 04:40:19
The Strength of Weak Ties http://t.co/RdqT73FP via @ariegoldshlager
Choypw
Sep 26 01:12:58
Net Promoter Score Versus The Customer Experience http://t.co/oRMjQ73f via @wimrampen #cem
Choypw
Sep 25 08:24:04
6 DISCIPLINES FOR REACHING CUSTOMER EXPERIENCE MATURITY http://t.co/osBZV90o via @uxmag @OnionInsights #cem
Choypw
Sep 25 08:22:52
"Do not pray for easy lives. Pray to be stronger men." John F Kennedy via @timgrable
Choypw
Sep 25 08:22:05
Don't worry so much about how you should "be" and focus on what you should "achieve." via @Brainzooming
Choypw
Sep 24 20:57:18
Kindness costs you NOTHING and buys you EVERYTHING! http://t.co/nl9GoM8g via @KnowledgeBishop
Choypw
Sep 24 20:54:01
The Ikea Effect http://t.co/f8YbWobY via @wimrampen @ariegoldshlager #cocreation
Choypw
Sep 24 09:52:11
VERITAS http://t.co/Mw3N3jTk via @tedcoine
Choypw
Sep 24 02:11:16
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
Choypw
Sep 24 02:10:23
Good and Great: Choices that Shape Customer Experience | http://t.co/yj0EmpWd via @OnionInsights @Vivisimo_Inc #cem
Choypw
Sep 23 21:26:27
The Customer Experience Disconnect http://t.co/5afaPsut via @OnionInsights #cem
Choypw
Sep 23 15:35:29
What Steve Jobs Taught Me About Growth http://t.co/Tr1Qptfj via @HarvardBiz
Choypw
Sep 23 15:29:58
Customer engagement is employee engagement http://t.co/6M2DPCCe via @thecustomerblog #cem
Choypw
Sep 23 09:59:59
@Choypw done correctly it can enhance customer experience and brand - done wrong and its detrimental
sinclair300584
Sep 23 00:46:22
How to Create Compelling #Brand Experiences http://t.co/l9KwLGTt #cem
Choypw
Sep 22 16:36:17
Do it with feeling http://t.co/RvdyQnnt #cem #rak
Choypw
Sep 22 15:55:38
Coke vs. Pepsi: Branded Acts of Kindness http://t.co/L9RxNHSB via @9INCHmarketing #cem #rak
Choypw
Sep 22 15:52:36
Proactive random acts of kindness improve customer experience http://t.co/PLZDPjrc #cem #rak #ux
Choypw
Sep 22 15:49:50
Random Acts of Retail Kindness http://t.co/NZWFbE9E #cem #rak
Choypw
Sep 22 15:06:06
The Best Length for an Idea Proposal http://t.co/FzFr0c0Z
Choypw
Sep 22 13:59:35
Moments of Truth http://t.co/me1EJrL1 #cem #mot #crm
Choypw
Sep 22 13:40:21
Random Acts of Kindness Strike Again… A #Marketing Tool To Consider http://t.co/vqBrHz4a #cem #rak
Choypw
Sep 22 13:38:44
I’m Not Banking on Random Acts of Kindness http://t.co/Dc87EfMs #cem
Choypw
Sep 22 13:17:48
The 5 Cs of Community: Content, context, connectivity, continuity & collaboration via @bcarroll7 @Armano
Choypw
Sep 22 12:33:39
Benefits of Establishing a Customer Lens http://t.co/G5zqGkuq via @thecustomerblog #cem
Choypw
Sep 22 12:14:42
6 Disciplines for Reaching Customer Experience Maturity http://t.co/D7JbTqK0 via @UXMag @GrowthStories #CEM #UX #Strategy
Choypw
Sep 22 10:39:33
Draw a #stickman http://t.co/AxIMfVte via @hitcents @GrahamHill #ux
Choypw
Sep 22 07:06:04
@Choypw I think biggest impact is customer engagement around core brand values. Let me know if you want to discuss more.
ksarda
Sep 22 04:07:49
We do not want people to remember interactions with our brand; we want them to experience connections with each other. http://j.mp/omiQfa
Choypw
Sep 21 13:29:21
How #gamification is making #CRM more engaging http://t.co/hOh4wyjA #cem #ux
Choypw
Sep 21 13:27:43
#Gamification: another buzz word or a real game changer? http://t.co/xkoOENm9 via @sinclair300584 #cem #ux
Choypw
Sep 21 13:24:29
#Gamification 101 http://t.co/IAbmI0i5 #cem #ux
Choypw
Sep 21 13:20:39
The Principles of Gamification http://t.co/kWSbD9GC #cem #ux
Choypw
Sep 21 13:18:46
5 brands using #gamification well http://t.co/hoFjIiHm #cem #ux
Choypw
Sep 21 13:14:08
Ten Principles of Effective Collaboration http://t.co/c9omHjEK via @GrahamHill
Choypw
Sep 21 11:32:04
How to Build A Magnetic Employer Brand http://t.co/D2p5z1Me
Choypw
Sep 21 09:58:37
Great trend report from @OgilvyAsia http://t.co/DHk88sTU via @nedkumar @Competia
Choypw
Sep 21 09:55:59
What's the biggest myth/misconception about communication? Meharabian, Mehrabian http://t.co/m0tuhZY5 via @rbacal #commtips
Choypw
Sep 21 08:17:47
Dan Arielly on why making things TOO SIMPLE for customers leads to problems http://t.co/kF402MnQ via @Yannigroth @GrahamHill
Choypw
Sep 21 07:40:04
A wow experience motivates satisfied customers to step over the advocacy line in order to become your brand champion. via @jvdt #cem #ux
Choypw
Sep 20 14:44:42
9 Facebook Marketing Success Stories You Should Model http://t.co/L5A3R7gN via @Assistly #scrm #cem
Choypw
Sep 20 07:34:49
The Top Ten Lessons Steve Jobs Can Teach Us - If We'll Listen http://t.co/mw8ML9Te
Choypw
Sep 20 07:28:44
The Three-Box Approach to Business Model Reinvention: Putting the Idea into Practice http://t.co/N5QEfwcJ
Choypw
Sep 20 01:43:53
Why Interaction Design is the most important design practice http://t.co/Uf0nFhMS by @fabtweet via @fastcodesign @frogdesign
Choypw
20 September 2011
Tweets of 13-19 Sep 2011
Sep 19 17:16:56
Corporate customer experiences need start-up mojo to make the most of small customer touchpoints: http://t.co/oOl6Gj08 via @forrester #cem
Choypw
Sep 19 11:56:17
Brand values and the customer experience - a perfect match? http://t.co/dHyTY8Ds via @thecustomerblog #cem
Choypw
Sep 18 03:18:17
What is the impact of Word-of-Mouth (WOM) on brand purchase probability ? http://t.co/pcbVXu2w via @VernetteE #cem
Choypw
Sep 17 17:34:44
Gamification by @mich8elwu http://t.co/Yiy8IoU3 & http://t.co/5pZMFEwb #gsummit
Choypw
Sep 17 15:16:45
Does Your Company Have a Culture of Trust? - Dorie Clark - Harvard Business Review http://t.co/zaXXrBxu
Choypw
Sep 17 12:38:22
Positive brand experience only encourages propensity to buy but not actual purchase unless user can afford. #cem #ux
Choypw
Sep 17 08:33:39
A lesson experienced is a lesson learned via @OnionInsights @jvdt
Choypw
Sep 17 08:33:20
Don't waste #CustServ experiences. Every interaction can empower an employee to do better. via @OnionInsights @jvdt | #custserv is not #cem.
Choypw
Sep 17 08:32:38
The Magic Behavior Formula in #Gamification http://t.co/TEsFrUjw via @GrahamHill @webtechman
Choypw
Sep 16 18:02:21
8 Checkpoints for Customer Engagement http://t.co/iUB792rR via @Assistly #cem
Choypw
Sep 16 16:47:53
Understanding the customer experience competition http://t.co/fuwX7JgE via @Assistly #cem
Choypw
Sep 16 12:09:28
The 4 components of customer relationship & how to influence them http://ow.ly/6waZ0 on @MyCustomer via @mich8elwu #crm #scrm #custserv #cem
Choypw
Sep 16 12:00:34
Voice of the Customer (#VOC) that’s Meaningful and Actionable http://t.co/UyzLfmWC via @thecustomerblog #cem
Choypw
Sep 16 10:42:24
Design Thinking Through Empathy http://t.co/HZbHhfyL via @tdebaillon #cem #ux
Choypw
Sep 16 10:39:33
Customer Interaction: who leads the delivery? http://t.co/KOXxoHP0 via @Mjpfeekes #cem
Choypw
Sep 16 06:27:41
What do you think of our new #TiSDT online touchpoint? http://t.co/LyAoE7od via @wimrampen @MrStickdorn #servicedesign #designthinking
Choypw
Sep 16 00:24:52
Memories of emotional experiences are a source of creativity http://t.co/Fmf7xw1Q via @nedkumar @Jabaldaia #cem #ux
Choypw
Sep 16 00:20:40
@Choypw Those that are born 'instantly' out of pain points or an experience as opposed to a structured ideation
nedkumar
Sep 15 17:55:28
Five ways to create a dramatic user experience http://t.co/HG2gauae via @thecustomerblog #cem
Choypw
Sep 15 17:52:53
Eight pillars of #innovation from Google http://t.co/FOJ9zRN3 via @thecustomerblog
Choypw
Sep 15 17:51:19
What young Chinese are thinking: http://t.co/wtP4JMUC (@chinasmack) and http://t.co/MFlQxMB6 (@janchip) via @frogdesign
Choypw
Sep 15 17:01:03
Communities are good to capture feedback but firm should have process set up to listen to 'moments of truths' ideas via @nedkumar #innochat
Choypw
Sep 15 16:25:50
Review of "Gamification by Design" by @dingstweets http://t.co/njxbt3b4 via @joepine @amyjokim #gsummit #gamification
Choypw
Sep 15 08:53:54
Building Customer-Centric processes for Positive Customer Experience http://t.co/jisoMW9m via @OnionInsights @CC_Subhro #cem #ux
Choypw
Sep 15 00:51:00
Defining the right target consumer doesn’t automatically mean they will engage with your brand. http://ow.ly/6uo0e via @MichaelHinshaw #cem
Choypw
Sep 15 00:41:08
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
Sep 14 17:43:35
@Choypw WIFM is only a part of the #value equation. What do I have to do for it and how risky is that are the other parts. cc @mich8elwu
GrahamHill
Sep 14 17:24:49
Interacting in real life is a good way to learn #servicedesign #CEM #CRM via @ron_verweij cc @wimrampen
Choypw
Sep 14 17:22:15
The value equation: what's in it for me and what do I have to do for it? via @GrahamHill | Is WIIFM the value equation? cc @mich8elwu
Choypw
Sep 14 16:44:47
Positive experience turns want into need. #ux #cem
Choypw
Sep 14 09:48:38
The missing piece of the customer experience puzzle http://t.co/KH0ZThp via @thecustomerblog #cem
Choypw
Sep 14 09:42:38
Creating TouchPoints at Campbell Soup Company - Forbes http://t.co/uUAxrr6
Choypw
Sep 14 09:40:20
The Most Successful Companies Embrace the Promise of their Culture - Forbes http://t.co/mXXMUP8
Choypw
Sep 14 09:36:57
Being Different and Better http://t.co/hPKOVga #cem
Choypw
Sep 14 04:13:44
How to Fix a Fragmented Customer Experience http://t.co/dG3AVgG via @OnionInsights #CEM
Choypw
Sep 14 04:11:44
A Great Customer Experience Depends on Customer Understanding http://t.co/75ty8wa via @1to1media #cem #ux
Choypw
Sep 14 00:14:48
"Customer experience is based on serving customers better than competitors care to." http://ow.ly/6te3d via @MichaelHinshaw #cem
Choypw
Sep 14 00:11:33
How Porsche applies social media to build their #customerexperience http://t.co/Qwncsky via @MichaelHinshaw @geert_martens #CEM
Choypw
Sep 13 17:37:13
A Guide To Customer Expectations http://t.co/Z4RHA5H via @rbacal #custserv #cem
Choypw
Sep 13 04:22:02
8 Reasons Your Employees Don’t Care | BNET http://t.co/5RwF8QM
Choypw
Sep 13 03:26:54
The biggest enemy of top-line growth is analysis; its best friend is appreciation. http://t.co/C9CTNrJ via @harvardbiz @johnsonwhitney
Choypw
Sep 13 02:07:04
Don't Play Games With Me! Promises and Pitfalls of Gameful Design http://t.co/34fueW5 via @GrahamHill @dingstweets
Choypw
Corporate customer experiences need start-up mojo to make the most of small customer touchpoints: http://t.co/oOl6Gj08 via @forrester #cem
Choypw
Sep 19 11:56:17
Brand values and the customer experience - a perfect match? http://t.co/dHyTY8Ds via @thecustomerblog #cem
Choypw
Sep 18 03:18:17
What is the impact of Word-of-Mouth (WOM) on brand purchase probability ? http://t.co/pcbVXu2w via @VernetteE #cem
Choypw
Sep 17 17:34:44
Gamification by @mich8elwu http://t.co/Yiy8IoU3 & http://t.co/5pZMFEwb #gsummit
Choypw
Sep 17 15:16:45
Does Your Company Have a Culture of Trust? - Dorie Clark - Harvard Business Review http://t.co/zaXXrBxu
Choypw
Sep 17 12:38:22
Positive brand experience only encourages propensity to buy but not actual purchase unless user can afford. #cem #ux
Choypw
Sep 17 08:33:39
A lesson experienced is a lesson learned via @OnionInsights @jvdt
Choypw
Sep 17 08:33:20
Don't waste #CustServ experiences. Every interaction can empower an employee to do better. via @OnionInsights @jvdt | #custserv is not #cem.
Choypw
Sep 17 08:32:38
The Magic Behavior Formula in #Gamification http://t.co/TEsFrUjw via @GrahamHill @webtechman
Choypw
Sep 16 18:02:21
8 Checkpoints for Customer Engagement http://t.co/iUB792rR via @Assistly #cem
Choypw
Sep 16 16:47:53
Understanding the customer experience competition http://t.co/fuwX7JgE via @Assistly #cem
Choypw
Sep 16 12:09:28
The 4 components of customer relationship & how to influence them http://ow.ly/6waZ0 on @MyCustomer via @mich8elwu #crm #scrm #custserv #cem
Choypw
Sep 16 12:00:34
Voice of the Customer (#VOC) that’s Meaningful and Actionable http://t.co/UyzLfmWC via @thecustomerblog #cem
Choypw
Sep 16 10:42:24
Design Thinking Through Empathy http://t.co/HZbHhfyL via @tdebaillon #cem #ux
Choypw
Sep 16 10:39:33
Customer Interaction: who leads the delivery? http://t.co/KOXxoHP0 via @Mjpfeekes #cem
Choypw
Sep 16 06:27:41
What do you think of our new #TiSDT online touchpoint? http://t.co/LyAoE7od via @wimrampen @MrStickdorn #servicedesign #designthinking
Choypw
Sep 16 00:24:52
Memories of emotional experiences are a source of creativity http://t.co/Fmf7xw1Q via @nedkumar @Jabaldaia #cem #ux
Choypw
Sep 16 00:20:40
@Choypw Those that are born 'instantly' out of pain points or an experience as opposed to a structured ideation
nedkumar
Sep 15 17:55:28
Five ways to create a dramatic user experience http://t.co/HG2gauae via @thecustomerblog #cem
Choypw
Sep 15 17:52:53
Eight pillars of #innovation from Google http://t.co/FOJ9zRN3 via @thecustomerblog
Choypw
Sep 15 17:51:19
What young Chinese are thinking: http://t.co/wtP4JMUC (@chinasmack) and http://t.co/MFlQxMB6 (@janchip) via @frogdesign
Choypw
Sep 15 17:01:03
Communities are good to capture feedback but firm should have process set up to listen to 'moments of truths' ideas via @nedkumar #innochat
Choypw
Sep 15 16:25:50
Review of "Gamification by Design" by @dingstweets http://t.co/njxbt3b4 via @joepine @amyjokim #gsummit #gamification
Choypw
Sep 15 08:53:54
Building Customer-Centric processes for Positive Customer Experience http://t.co/jisoMW9m via @OnionInsights @CC_Subhro #cem #ux
Choypw
Sep 15 00:51:00
Defining the right target consumer doesn’t automatically mean they will engage with your brand. http://ow.ly/6uo0e via @MichaelHinshaw #cem
Choypw
Sep 15 00:41:08
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
Sep 14 17:43:35
@Choypw WIFM is only a part of the #value equation. What do I have to do for it and how risky is that are the other parts. cc @mich8elwu
GrahamHill
Sep 14 17:24:49
Interacting in real life is a good way to learn #servicedesign #CEM #CRM via @ron_verweij cc @wimrampen
Choypw
Sep 14 17:22:15
The value equation: what's in it for me and what do I have to do for it? via @GrahamHill | Is WIIFM the value equation? cc @mich8elwu
Choypw
Sep 14 16:44:47
Positive experience turns want into need. #ux #cem
Choypw
Sep 14 09:48:38
The missing piece of the customer experience puzzle http://t.co/KH0ZThp via @thecustomerblog #cem
Choypw
Sep 14 09:42:38
Creating TouchPoints at Campbell Soup Company - Forbes http://t.co/uUAxrr6
Choypw
Sep 14 09:40:20
The Most Successful Companies Embrace the Promise of their Culture - Forbes http://t.co/mXXMUP8
Choypw
Sep 14 09:36:57
Being Different and Better http://t.co/hPKOVga #cem
Choypw
Sep 14 04:13:44
How to Fix a Fragmented Customer Experience http://t.co/dG3AVgG via @OnionInsights #CEM
Choypw
Sep 14 04:11:44
A Great Customer Experience Depends on Customer Understanding http://t.co/75ty8wa via @1to1media #cem #ux
Choypw
Sep 14 00:14:48
"Customer experience is based on serving customers better than competitors care to." http://ow.ly/6te3d via @MichaelHinshaw #cem
Choypw
Sep 14 00:11:33
How Porsche applies social media to build their #customerexperience http://t.co/Qwncsky via @MichaelHinshaw @geert_martens #CEM
Choypw
Sep 13 17:37:13
A Guide To Customer Expectations http://t.co/Z4RHA5H via @rbacal #custserv #cem
Choypw
Sep 13 04:22:02
8 Reasons Your Employees Don’t Care | BNET http://t.co/5RwF8QM
Choypw
Sep 13 03:26:54
The biggest enemy of top-line growth is analysis; its best friend is appreciation. http://t.co/C9CTNrJ via @harvardbiz @johnsonwhitney
Choypw
Sep 13 02:07:04
Don't Play Games With Me! Promises and Pitfalls of Gameful Design http://t.co/34fueW5 via @GrahamHill @dingstweets
Choypw
Tweets of 6-12 Sep 2011
Sep 12 18:50:40
Innovating with services - http://t.co/bnWQ47T via @GrowthStories #service #innovation #servicedesign
Choypw
Sep 12 18:25:49
Don't forget 2 log into special CEO Panel at AMA Rsrch & Strategy Summit LIVE, today, 3 CST http://t.co/irKNeE5 #amaresearch
marketing_power
Sep 12 16:47:10
Self-service offers access, but face-to-face builds relationships. via @briandshelton #cem #ux
Choypw
Sep 12 16:39:05
Focusing on competition/other industries is reactive. Customer focus is proactive. via @samfiorella #cem #cxo
Choypw
Sep 12 16:38:04
@sanchezjb Without touchpoint, there is no experience. Service is part of experience. #cxo
Choypw
Sep 12 16:36:23
Respect your limits, own your niche, don't mislead your customers via @amoyal #cxo
Choypw
Sep 12 16:34:15
Successful companies keep up with changing customer preferences, while consistently providing a satisfying experience via @jimsmiller #cxo
Choypw
Sep 12 16:33:55
@choypw The customer's experience requires a service. W/o that service, there is no customer experience. #cxo
sanchezjb
Sep 12 16:23:37
The Evolution of CRM http://t.co/52fvmCQ via @GrahamHill @funnelholic @mikeboysen @mjayliebs #scrm #crm
Choypw
Sep 12 16:22:01
@sanchezjb The service does not define the experience. experience is in the eye of beholder, and thus is defined by user. #cxo
Choypw
Sep 12 16:15:24
A2: Trust is everything. Say what you mean; mean what you say. #cxo
Choypw
Sep 12 16:13:23
And human engagement becomes more critical! RT @Choypw: A1: In service industries, people are product. #cxo
DianaSefkow
Sep 12 16:12:12
A1: In both product and service industries, experience matters! #cxo
Choypw
Sep 12 16:10:31
A1: In service industries, people are product. #cxo
Choypw
Sep 12 16:08:26
A1: There are only 4Ps in product but 7Ps in service. That's one of the differences between service and product. #cxo
Choypw
Sep 12 16:03:17
But even when they spend time, capturing attention not so easy as they bring along their attention-deficit devices via @joepine 2/2
Choypw
Sep 12 16:03:05
In today's Experience Economy, companies compete for the time, attention, & money of individual consumers. via @joepine ½
Choypw
Sep 12 15:20:07
Creating Customer Value on the Digital Frontier http://t.co/Qt3n4pK via @GrowthStories @joepine #ux #cem
Choypw
Sep 12 15:17:21
Steve Jobs on customer experience: http://t.co/uKw5rDJ via @Assistly #cem #ux
Choypw
Sep 12 14:22:34
An insight into culture at Method - http://t.co/YkHg5oi via @fastcompany @thecustomerblog
Choypw
Sep 12 13:32:06
The Trust Funnel http://t.co/OIyws9h via @dougricehdtmyb @tedcoine #cem
Choypw
Sep 12 09:18:34
Are You Building The Right Product? - TechCrunch http://t.co/GHaxs4v
Choypw
Sep 12 09:14:56
Ten Principles To Live By In Fiercely Complex Times http://t.co/j2fTrRj
Choypw
Sep 12 09:11:46
Six Keys to Being Excellent at Anything http://t.co/iutgqj9
Choypw
Sep 11 15:13:25
Designing a Differentiated Customer Experience – Where to Begin? http://t.co/uQu1W5N via @thecustomerblog #cem
Choypw
Sep 11 09:19:01
Upmarket customers most likely to switch if customer experience not to their liking. via @rbacal http://t.co/2aiOOgl #custserv
Choypw
Sep 10 16:30:53
Effects of positive & negative Word of Mouth: http://t.co/0re3SMW via @ariegoldshlager @VernetteE #cem #ux
Choypw
Sep 10 16:29:00
Positive Effect of Negative Information: http://t.co/ko92CcO via @ariegoldshlager #cem #ux
Choypw
Sep 10 07:47:46
15 Truths About Great Customer Service http://t.co/dzyoqcn via @TheLadyD @thecustomerblog @GrahamHill #custserv #crm #cem
Choypw
Sep 09 19:54:10
Planning for Customers, Not Channels http://t.co/rgthkSs via @wimrampen @adrianswinscoe | That's just #IMC. #cem
Choypw
Sep 09 17:54:50
Proving ROI on Customer Experience http://t.co/sbIM3fe via @MichaelHinshaw #cem
Choypw
Sep 09 11:23:28
"Design For Yourself, Not For Your Customer?" http://t.co/nXJo1UN via @rbacal #cem | Still #cocreation ? cc @GrahamHill
Choypw
Sep 09 08:38:57
"Why large companies cannot cultivate customer intimacy & customer relationship theory is misguided http://t.co/XXEUuV2 via @thecustomerblog"
Choypw
Sep 08 23:54:16
Issue-centric versus customer-centric customer service http://t.co/zn9hP8x via @GrowthStories @Polledemaagt #cem #custserv
Choypw
Sep 08 16:36:54
There’s efficiency and there’s experience... http://t.co/PZgeSIa via @MichaelHinshaw #cem #ux
Choypw
Sep 08 16:19:29
Little Things Make Big Differences in Customer Experience: http://t.co/vdQYuuN via @thecustomerblog #cem
Choypw
Sep 08 16:18:28
The Value of Customer Journey Maps: A #UX Designer’s Personal Journey - http://t.co/x288yc5 via @thecustomerblog #cem
Choypw
Sep 08 03:48:28
Will Brand Journalism Replace Public Relations? via @tedcoine @TomMartin
Choypw
Sep 07 18:26:12
@Choypw The eye of the beholder is valuable:-) cc @WimRampen
GrahamHill
Sep 07 15:00:43
The Four Elements of Delivering Customer Satisfaction http://t.co/wpVEiSY via @Assistly #cem
Choypw
Sep 07 13:13:53
@Choypw Yes, tell HK Institute of Marketing that in today's Experience Economy the experience IS the marketing! #TEE2
joepine
Sep 07 11:43:15
@joepine Is there any message you'd like me to pass to them? Would you like to write something so I can share with them? 2/2
Choypw
Sep 07 11:42:36
@joepine I'm going to talk about CE development for HK Institute of Marketing this Dec, and I'll introduce your book. ½
Choypw
Sep 07 01:47:38
Those who jump in will move with it and succeed, or be exhausted from swimming upstream. via @DisneyInstitute 2/2
Choypw
Sep 07 01:47:22
Culture is a current that flows through a business. via @DisneyInstitute 1/x
Choypw
Sep 07 01:44:08
"Being Predictable: The First Essential of a Customer Centric Business" http://ow.ly/6mJbj via @MichaelHinshaw #ux #cem
Choypw
Sep 06 16:38:51
Survey of #Gamification & Behavioral Economics Resources http://t.co/TapbvkK via @GrahamHill @elmook #ux #psychology #economics
Choypw
Sep 06 13:51:21
10 principles for effective collaboration http://t.co/OXLKHkc via @GrahamHill @mkrigsman #df11 #socbiz #CIO #EnSW
Choypw
Sep 06 09:46:34
How the AA excels at delivering the perfect service experience - 11 lessons (Part II) http://t.co/5NstAwo via @thecustomerblog #cem
Choypw
Sep 06 03:46:52
@stephenanderson on Seductive Interactions (Idea 09 Version) http://t.co/XCDwgeS via @GrahamHill #gamification
Choypw
Sep 06 03:35:29
Steve Jobs in 1997: start with the Customer Experience, not the technology via @jonaspersson @robvanvlokhoven @geert_martens #cem
Choypw
Innovating with services - http://t.co/bnWQ47T via @GrowthStories #service #innovation #servicedesign
Choypw
Sep 12 18:25:49
Don't forget 2 log into special CEO Panel at AMA Rsrch & Strategy Summit LIVE, today, 3 CST http://t.co/irKNeE5 #amaresearch
marketing_power
Sep 12 16:47:10
Self-service offers access, but face-to-face builds relationships. via @briandshelton #cem #ux
Choypw
Sep 12 16:39:05
Focusing on competition/other industries is reactive. Customer focus is proactive. via @samfiorella #cem #cxo
Choypw
Sep 12 16:38:04
@sanchezjb Without touchpoint, there is no experience. Service is part of experience. #cxo
Choypw
Sep 12 16:36:23
Respect your limits, own your niche, don't mislead your customers via @amoyal #cxo
Choypw
Sep 12 16:34:15
Successful companies keep up with changing customer preferences, while consistently providing a satisfying experience via @jimsmiller #cxo
Choypw
Sep 12 16:33:55
@choypw The customer's experience requires a service. W/o that service, there is no customer experience. #cxo
sanchezjb
Sep 12 16:23:37
The Evolution of CRM http://t.co/52fvmCQ via @GrahamHill @funnelholic @mikeboysen @mjayliebs #scrm #crm
Choypw
Sep 12 16:22:01
@sanchezjb The service does not define the experience. experience is in the eye of beholder, and thus is defined by user. #cxo
Choypw
Sep 12 16:15:24
A2: Trust is everything. Say what you mean; mean what you say. #cxo
Choypw
Sep 12 16:13:23
And human engagement becomes more critical! RT @Choypw: A1: In service industries, people are product. #cxo
DianaSefkow
Sep 12 16:12:12
A1: In both product and service industries, experience matters! #cxo
Choypw
Sep 12 16:10:31
A1: In service industries, people are product. #cxo
Choypw
Sep 12 16:08:26
A1: There are only 4Ps in product but 7Ps in service. That's one of the differences between service and product. #cxo
Choypw
Sep 12 16:03:17
But even when they spend time, capturing attention not so easy as they bring along their attention-deficit devices via @joepine 2/2
Choypw
Sep 12 16:03:05
In today's Experience Economy, companies compete for the time, attention, & money of individual consumers. via @joepine ½
Choypw
Sep 12 15:20:07
Creating Customer Value on the Digital Frontier http://t.co/Qt3n4pK via @GrowthStories @joepine #ux #cem
Choypw
Sep 12 15:17:21
Steve Jobs on customer experience: http://t.co/uKw5rDJ via @Assistly #cem #ux
Choypw
Sep 12 14:22:34
An insight into culture at Method - http://t.co/YkHg5oi via @fastcompany @thecustomerblog
Choypw
Sep 12 13:32:06
The Trust Funnel http://t.co/OIyws9h via @dougricehdtmyb @tedcoine #cem
Choypw
Sep 12 09:18:34
Are You Building The Right Product? - TechCrunch http://t.co/GHaxs4v
Choypw
Sep 12 09:14:56
Ten Principles To Live By In Fiercely Complex Times http://t.co/j2fTrRj
Choypw
Sep 12 09:11:46
Six Keys to Being Excellent at Anything http://t.co/iutgqj9
Choypw
Sep 11 15:13:25
Designing a Differentiated Customer Experience – Where to Begin? http://t.co/uQu1W5N via @thecustomerblog #cem
Choypw
Sep 11 09:19:01
Upmarket customers most likely to switch if customer experience not to their liking. via @rbacal http://t.co/2aiOOgl #custserv
Choypw
Sep 10 16:30:53
Effects of positive & negative Word of Mouth: http://t.co/0re3SMW via @ariegoldshlager @VernetteE #cem #ux
Choypw
Sep 10 16:29:00
Positive Effect of Negative Information: http://t.co/ko92CcO via @ariegoldshlager #cem #ux
Choypw
Sep 10 07:47:46
15 Truths About Great Customer Service http://t.co/dzyoqcn via @TheLadyD @thecustomerblog @GrahamHill #custserv #crm #cem
Choypw
Sep 09 19:54:10
Planning for Customers, Not Channels http://t.co/rgthkSs via @wimrampen @adrianswinscoe | That's just #IMC. #cem
Choypw
Sep 09 17:54:50
Proving ROI on Customer Experience http://t.co/sbIM3fe via @MichaelHinshaw #cem
Choypw
Sep 09 11:23:28
"Design For Yourself, Not For Your Customer?" http://t.co/nXJo1UN via @rbacal #cem | Still #cocreation ? cc @GrahamHill
Choypw
Sep 09 08:38:57
"Why large companies cannot cultivate customer intimacy & customer relationship theory is misguided http://t.co/XXEUuV2 via @thecustomerblog"
Choypw
Sep 08 23:54:16
Issue-centric versus customer-centric customer service http://t.co/zn9hP8x via @GrowthStories @Polledemaagt #cem #custserv
Choypw
Sep 08 16:36:54
There’s efficiency and there’s experience... http://t.co/PZgeSIa via @MichaelHinshaw #cem #ux
Choypw
Sep 08 16:19:29
Little Things Make Big Differences in Customer Experience: http://t.co/vdQYuuN via @thecustomerblog #cem
Choypw
Sep 08 16:18:28
The Value of Customer Journey Maps: A #UX Designer’s Personal Journey - http://t.co/x288yc5 via @thecustomerblog #cem
Choypw
Sep 08 03:48:28
Will Brand Journalism Replace Public Relations? via @tedcoine @TomMartin
Choypw
Sep 07 18:26:12
@Choypw The eye of the beholder is valuable:-) cc @WimRampen
GrahamHill
Sep 07 15:00:43
The Four Elements of Delivering Customer Satisfaction http://t.co/wpVEiSY via @Assistly #cem
Choypw
Sep 07 13:13:53
@Choypw Yes, tell HK Institute of Marketing that in today's Experience Economy the experience IS the marketing! #TEE2
joepine
Sep 07 11:43:15
@joepine Is there any message you'd like me to pass to them? Would you like to write something so I can share with them? 2/2
Choypw
Sep 07 11:42:36
@joepine I'm going to talk about CE development for HK Institute of Marketing this Dec, and I'll introduce your book. ½
Choypw
Sep 07 01:47:38
Those who jump in will move with it and succeed, or be exhausted from swimming upstream. via @DisneyInstitute 2/2
Choypw
Sep 07 01:47:22
Culture is a current that flows through a business. via @DisneyInstitute 1/x
Choypw
Sep 07 01:44:08
"Being Predictable: The First Essential of a Customer Centric Business" http://ow.ly/6mJbj via @MichaelHinshaw #ux #cem
Choypw
Sep 06 16:38:51
Survey of #Gamification & Behavioral Economics Resources http://t.co/TapbvkK via @GrahamHill @elmook #ux #psychology #economics
Choypw
Sep 06 13:51:21
10 principles for effective collaboration http://t.co/OXLKHkc via @GrahamHill @mkrigsman #df11 #socbiz #CIO #EnSW
Choypw
Sep 06 09:46:34
How the AA excels at delivering the perfect service experience - 11 lessons (Part II) http://t.co/5NstAwo via @thecustomerblog #cem
Choypw
Sep 06 03:46:52
@stephenanderson on Seductive Interactions (Idea 09 Version) http://t.co/XCDwgeS via @GrahamHill #gamification
Choypw
Sep 06 03:35:29
Steve Jobs in 1997: start with the Customer Experience, not the technology via @jonaspersson @robvanvlokhoven @geert_martens #cem
Choypw
Tweets of 30 Aug-5 Sep 2011
Sep 05 17:25:37
Originality is the child of knowledge and imagination. via @MARTYneumeier
Choypw
Sep 05 17:24:52
With "design well" model, communicate more deeply to more people over longer period of time. http://t.co/4XLrdnj via @MARTYneumeier #ux #cem
Choypw
Sep 05 16:45:59
The Minimalist Approach To The Hotel Experience: 9 Hours http://t.co/52dcIJn via @BarrenCode @GreatDismal #ux #cem
Choypw
Sep 05 16:42:27
"Minimalist posters sum up philosophical beliefs http://t.co/X1PDujk
via @designtaxi #ux"
Choypw
Sep 05 16:41:07
30 Creative Minimalist Print Ads http://t.co/lUhly1E #ux #design
Choypw
Sep 05 13:59:57
@Choypw english version should be available. Empathy=understanding someone's perspective well enough to 'taste' how they feel in a situation
GuyWinch
Sep 05 13:05:19
"Character is like a tree; reputation like a shadow. The shadow is what we think of it; the tree is the real thing." Lincoln via @ValaAfshar
Choypw
Sep 05 12:54:23
The Squeaky Wheel http://t.co/PMKxC11 via @GuyWinch #custserv #marketing #psychology #complaints
Choypw
Sep 05 12:51:14
How to Test Your #Empathy http://t.co/S79Hl9q via @GuyWinch #psych #communication #kindness #relationships
Choypw
Sep 05 12:33:48
Is it Urgent, or is it Important? http://j.mp/odFA9V via @conversationage @DeliverBliss #gtd
Choypw
Sep 05 12:29:21
Tom Fishburne on #Gamificatin (funy cartoon) http://t.co/SyCuhls via @GrahamHill
Choypw
Sep 05 09:45:13
Unpredictability is the New Consistency http://t.co/eqzkp4T via @tdebaillon
Choypw
Sep 05 09:37:32
How the AA excels at delivering the perfect service experience http://t.co/b1I2Zjq via @thecustomerblog | experience is part of outcome.
Choypw
Sep 05 09:33:51
50 Things your #customer wish you knew http://t.co/9zOQ3zS via @GreenbizStartup @ADHumlen @GrahamHill #marketing #brand #scrm
Choypw
Sep 05 05:16:50
7 Steps to a Culture of Innovation http://t.co/0XYcRTp
Choypw
Sep 05 03:13:40
@choypw for export, i use twUniverse http://ow.ly/6ljU4 Hav u try that? was hoping there are some web tool that organize search result 4 me
mich8elwu
Sep 04 17:49:12
#Gamification should be like a box of chocolates. Users should never be able to know what they're gonna get. Just like #magic.
Choypw
Sep 04 17:45:39
4 #gamification preso: 3. Gaming the Web http://t.co/lGnCFIY 4. Beyond Gamification http://t.co/1fLIYsD via @GrahamHill 2/2
Choypw
Sep 04 17:44:58
4 #gamification preso: 1. Seductive Interactions http://t.co/3ejNnnA 2. Just Add Points? http://t.co/yVinAyJ via @GrahamHill ½
Choypw
Sep 04 17:42:06
Richard Branson on Embracing Change http://t.co/q3CYwMu
Choypw
Sep 04 14:08:51
A #Gamification Framework for Interaction #Designers http://j.mp/pn7cpw via @GrahamHill @favstar_pop @semanticwill #IxD
Choypw
Sep 04 13:57:24
@wimrampen #crm is just #crm. Focus on how. Who cares the what?
Choypw
Sep 04 11:33:04
Your Biggest Management Problems -- Solved! | BNET http://t.co/hil1YtA
Choypw
Sep 04 11:31:09
3 Ways to Pitch Yourself in 30 Seconds - Jodi Glickman - Harvard Business Review http://t.co/nScsu9Q
Choypw
Sep 04 11:28:30
Steve Jobs, World's Greatest Philanthropist http://t.co/GaRVsES
Choypw
Sep 04 07:40:59
All I need to know about #Gamification I can learn from Mario, #Tetris and Words with Friends. :)
Choypw
Sep 04 07:30:56
How #gamification drives #crowdsourcing via @CrowdSourcingDE @GrahamHill @martin_k http://t.co/AcIzwKY
Choypw
Sep 04 03:53:47
4 Lies Marketers Tell Themselves - Wide Angle http://t.co/7YVcH4I via @CEB_MLC @wimrampen #marketing #cem
Choypw
Sep 04 03:52:29
The Company + Customer Pact http://t.co/WOkij2B via @wimrampen
Choypw
Sep 04 03:52:09
27 More Business Ideas http://t.co/Nwaeb2D via @jeanniecw @knealemann
Choypw
Sep 03 16:24:54
Infographic Of The Day: What's The Value Of A New Customer? http://t.co/FtBLOt1 via @thecustomerblog
Choypw
Sep 03 04:04:31
How To Map The Emotional Customer Experience http://t.co/02YLRem via @jeanniecw @marcireynolds12 #cem #ux
Choypw
Sep 03 04:01:40
A Spark Can Turn Into a Flame http://t.co/3TIcnlk via @CEO_INGDIRECT
Choypw
Sep 03 03:55:17
People Are the Puck http://t.co/wMxFCsr via @HarvardBiz
Choypw
Sep 02 19:12:26
@Choypw Looks like Play is about releasing the inner child to lighten-up whereas #gamification is about motivation through game mechanics
GrahamHill
Sep 02 19:09:34
@GrahamHill @mich8elwu Is there any difference between "play" in FISH! http://t.co/4cRufYw and #Gamification? They both aim to engage user.
Choypw
Sep 02 18:59:09
The Science of #Gamification http://t.co/c97p2Oa via @gzicherm @mich8elwu
Choypw
Sep 02 18:42:10
@Choypw @GrahamHill @tedcoine Ah yes, that post is "Kindness Transcends Constraints" http://t.co/2z74Mgm #cxp #leadbiz
KnowledgeBishop
Sep 02 18:17:29
@GrahamHill @tedcoine @KnowledgeBishop Can high quality come with low price? I'll pick fast service and high quality. :) #cem #ux
Choypw
Sep 02 18:16:15
@GrahamHill @tedcoine High quality, fast service or low price. Pick two. Your choice? | @KnowledgeBishop has written an article on this?
Choypw
Sep 02 18:10:45
@Choypw You can have high quality, fast service or low prices. You can pick only two. What is your choice? cc @tedcoine
GrahamHill
Sep 02 18:09:39
"Compete on quality, at a fair price." http://t.co/6v9DgIi via @tedcoine @speak_ink
Choypw
Sep 02 18:07:35
If you start with a heart of kindness, you'll win before you begin. via @KnowledgeBishop #leadfromwithin | Random Acts of Kindness!
Choypw
Sep 02 14:09:48
Why large Cos place too much emphasis on service automation and not enough on service quality http://t.co/GjyOrat via @GrahamHill
Choypw
Sep 02 11:16:51
Urgency can be created by showing user the consequence of not doing it now. #ux #cem #sales
Choypw
Sep 02 11:13:30
"Anything the user can’t figure out is just bad #design" http://t.co/oD0Xl9u via @Jose_GD @ThomasMarzano #UX #cem
Choypw
Sep 02 05:57:52
#Cocreation to better understand Chinese consumers. http://t.co/nEOPMJv via @fpetavy @eYeka @VernetteE @GrahamHill | Crap!
Choypw
Sep 02 01:28:51
#Customer service begins BEFORE you expect it to http://t.co/Q5R4XVn via @jimsmiller @micahsolomon #custserv #cem
Choypw
Sep 02 01:26:54
"Step into your customer’s mind and deliver a brand experience." http://ow.ly/6j0U2 via @MichaelHinshaw #cem
Choypw
Sep 02 01:24:33
Bottling Customer Experience: http://t.co/XcaIfSf via @johnsonwhitney @ariegoldshlager #cem #disruptiveinnovation
Choypw
Sep 01 13:19:26
Meters + value = customer trust + engagement? | Intelligent Utility http://t.co/MQ0D1QA via @thecustomerblog
Choypw
Sep 01 10:30:10
What I learn from #Wharton about #Gamification http://ow.ly/6ised via @mich8elwu #scrm #custserv #cem #ux
Choypw
Sep 01 10:25:54
The Intersection of #Marketing and User Experience | http://t.co/EiAFaZW via @amolkadam @GrahamHill @suijkerwerk #crm #cem #ux
Choypw
Sep 01 04:55:20
Human Capability: The Key to Value Creation http://t.co/GHcJpj2 via @joepine @KimKorn #InfinitePossibility
Choypw
Sep 01 01:44:24
"We suck less than our competition." How's that for a company motto? via @tedcoine @danielnewmanUV #tchat | lol!!!
Choypw
Aug 31 16:06:13
The One Thing Your Employees Need Most | BNET http://t.co/RAWr3Qj
Choypw
Aug 31 16:03:35
The Art of Asking Questions http://t.co/3CyZrlK
Choypw
Aug 31 15:38:21
Why You Should Use Co-Creation To Build A Better Product http://t.co/Ad35J4u via @Netnoblography @scoopit #openbusiness #cocreation
Choypw
Aug 31 10:01:30
@richardsona @marc_c_mandel experience is evaluation of outcome against expectation. 4/x
Choypw
Aug 31 10:00:48
@richardsona @marc_c_mandel touchpoint elements are: people, info, environment, device, output. 3/x
Choypw
Aug 31 09:59:52
@richardsona @marc_c_mandel touchpoint is interaction of touchpoint elements for an outcome. 2/x
Choypw
Aug 31 09:59:08
@richardsona @marc_c_mandel That's why experience without touchpoint is uninteresting. touchpoint is platform for experience. 1/x
Choypw
Aug 31 09:52:45
Nobody Really Wants "Unlimited" http://t.co/LKSdR6Q via @tedcoine @groupthrive #biztip #smallbiz #leadbiz
Choypw
Aug 31 03:59:38
Taking A Customer From Like To Love: The #UX Of Long-Term Relationships http://t.co/N3WDoqc via @responsetek #cem
Choypw
Aug 31 03:57:47
Brand is... http://ow.ly/6gDgj via @MichaelHinshaw
Choypw
Aug 31 03:56:10
Elegant #Communication - The Precision Model http://t.co/lj8yesF via @rbacal #custserv
Choypw
Aug 31 03:53:13
Your brand has to be experienced to be believed & valued http://t.co/rSh6e33 via @thecustomerblog #cem #ux
Choypw
Aug 31 03:51:38
One touchpoint, multiple experiences http://t.co/tQDOnnt via @MichaelHinshaw #cem #ux
Choypw
Aug 31 03:11:05
DIY Marketing Tip: The Four Main Forces Affecting Your Marketing Mix http://t.co/Z3QZFx8 via @ShennandoahDiaz @jeanniecw
Choypw
Aug 31 03:10:13
How do You Accelerate Word of Mouth? http://t.co/9c62yl5 via @bsdalton #WOM #cem
Choypw
Aug 30 02:28:13
touchpoint without experience is unsustainable. experience without touchpoint is untouchable. #cem #ux
Choypw
Aug 30 00:55:06
CEO Guide to Business #gamification http://t.co/xocs2a3 via @beingniche @GrahamHill @Competia
Choypw
Originality is the child of knowledge and imagination. via @MARTYneumeier
Choypw
Sep 05 17:24:52
With "design well" model, communicate more deeply to more people over longer period of time. http://t.co/4XLrdnj via @MARTYneumeier #ux #cem
Choypw
Sep 05 16:45:59
The Minimalist Approach To The Hotel Experience: 9 Hours http://t.co/52dcIJn via @BarrenCode @GreatDismal #ux #cem
Choypw
Sep 05 16:42:27
"Minimalist posters sum up philosophical beliefs http://t.co/X1PDujk
via @designtaxi #ux"
Choypw
Sep 05 16:41:07
30 Creative Minimalist Print Ads http://t.co/lUhly1E #ux #design
Choypw
Sep 05 13:59:57
@Choypw english version should be available. Empathy=understanding someone's perspective well enough to 'taste' how they feel in a situation
GuyWinch
Sep 05 13:05:19
"Character is like a tree; reputation like a shadow. The shadow is what we think of it; the tree is the real thing." Lincoln via @ValaAfshar
Choypw
Sep 05 12:54:23
The Squeaky Wheel http://t.co/PMKxC11 via @GuyWinch #custserv #marketing #psychology #complaints
Choypw
Sep 05 12:51:14
How to Test Your #Empathy http://t.co/S79Hl9q via @GuyWinch #psych #communication #kindness #relationships
Choypw
Sep 05 12:33:48
Is it Urgent, or is it Important? http://j.mp/odFA9V via @conversationage @DeliverBliss #gtd
Choypw
Sep 05 12:29:21
Tom Fishburne on #Gamificatin (funy cartoon) http://t.co/SyCuhls via @GrahamHill
Choypw
Sep 05 09:45:13
Unpredictability is the New Consistency http://t.co/eqzkp4T via @tdebaillon
Choypw
Sep 05 09:37:32
How the AA excels at delivering the perfect service experience http://t.co/b1I2Zjq via @thecustomerblog | experience is part of outcome.
Choypw
Sep 05 09:33:51
50 Things your #customer wish you knew http://t.co/9zOQ3zS via @GreenbizStartup @ADHumlen @GrahamHill #marketing #brand #scrm
Choypw
Sep 05 05:16:50
7 Steps to a Culture of Innovation http://t.co/0XYcRTp
Choypw
Sep 05 03:13:40
@choypw for export, i use twUniverse http://ow.ly/6ljU4 Hav u try that? was hoping there are some web tool that organize search result 4 me
mich8elwu
Sep 04 17:49:12
#Gamification should be like a box of chocolates. Users should never be able to know what they're gonna get. Just like #magic.
Choypw
Sep 04 17:45:39
4 #gamification preso: 3. Gaming the Web http://t.co/lGnCFIY 4. Beyond Gamification http://t.co/1fLIYsD via @GrahamHill 2/2
Choypw
Sep 04 17:44:58
4 #gamification preso: 1. Seductive Interactions http://t.co/3ejNnnA 2. Just Add Points? http://t.co/yVinAyJ via @GrahamHill ½
Choypw
Sep 04 17:42:06
Richard Branson on Embracing Change http://t.co/q3CYwMu
Choypw
Sep 04 14:08:51
A #Gamification Framework for Interaction #Designers http://j.mp/pn7cpw via @GrahamHill @favstar_pop @semanticwill #IxD
Choypw
Sep 04 13:57:24
@wimrampen #crm is just #crm. Focus on how. Who cares the what?
Choypw
Sep 04 11:33:04
Your Biggest Management Problems -- Solved! | BNET http://t.co/hil1YtA
Choypw
Sep 04 11:31:09
3 Ways to Pitch Yourself in 30 Seconds - Jodi Glickman - Harvard Business Review http://t.co/nScsu9Q
Choypw
Sep 04 11:28:30
Steve Jobs, World's Greatest Philanthropist http://t.co/GaRVsES
Choypw
Sep 04 07:40:59
All I need to know about #Gamification I can learn from Mario, #Tetris and Words with Friends. :)
Choypw
Sep 04 07:30:56
How #gamification drives #crowdsourcing via @CrowdSourcingDE @GrahamHill @martin_k http://t.co/AcIzwKY
Choypw
Sep 04 03:53:47
4 Lies Marketers Tell Themselves - Wide Angle http://t.co/7YVcH4I via @CEB_MLC @wimrampen #marketing #cem
Choypw
Sep 04 03:52:29
The Company + Customer Pact http://t.co/WOkij2B via @wimrampen
Choypw
Sep 04 03:52:09
27 More Business Ideas http://t.co/Nwaeb2D via @jeanniecw @knealemann
Choypw
Sep 03 16:24:54
Infographic Of The Day: What's The Value Of A New Customer? http://t.co/FtBLOt1 via @thecustomerblog
Choypw
Sep 03 04:04:31
How To Map The Emotional Customer Experience http://t.co/02YLRem via @jeanniecw @marcireynolds12 #cem #ux
Choypw
Sep 03 04:01:40
A Spark Can Turn Into a Flame http://t.co/3TIcnlk via @CEO_INGDIRECT
Choypw
Sep 03 03:55:17
People Are the Puck http://t.co/wMxFCsr via @HarvardBiz
Choypw
Sep 02 19:12:26
@Choypw Looks like Play is about releasing the inner child to lighten-up whereas #gamification is about motivation through game mechanics
GrahamHill
Sep 02 19:09:34
@GrahamHill @mich8elwu Is there any difference between "play" in FISH! http://t.co/4cRufYw and #Gamification? They both aim to engage user.
Choypw
Sep 02 18:59:09
The Science of #Gamification http://t.co/c97p2Oa via @gzicherm @mich8elwu
Choypw
Sep 02 18:42:10
@Choypw @GrahamHill @tedcoine Ah yes, that post is "Kindness Transcends Constraints" http://t.co/2z74Mgm #cxp #leadbiz
KnowledgeBishop
Sep 02 18:17:29
@GrahamHill @tedcoine @KnowledgeBishop Can high quality come with low price? I'll pick fast service and high quality. :) #cem #ux
Choypw
Sep 02 18:16:15
@GrahamHill @tedcoine High quality, fast service or low price. Pick two. Your choice? | @KnowledgeBishop has written an article on this?
Choypw
Sep 02 18:10:45
@Choypw You can have high quality, fast service or low prices. You can pick only two. What is your choice? cc @tedcoine
GrahamHill
Sep 02 18:09:39
"Compete on quality, at a fair price." http://t.co/6v9DgIi via @tedcoine @speak_ink
Choypw
Sep 02 18:07:35
If you start with a heart of kindness, you'll win before you begin. via @KnowledgeBishop #leadfromwithin | Random Acts of Kindness!
Choypw
Sep 02 14:09:48
Why large Cos place too much emphasis on service automation and not enough on service quality http://t.co/GjyOrat via @GrahamHill
Choypw
Sep 02 11:16:51
Urgency can be created by showing user the consequence of not doing it now. #ux #cem #sales
Choypw
Sep 02 11:13:30
"Anything the user can’t figure out is just bad #design" http://t.co/oD0Xl9u via @Jose_GD @ThomasMarzano #UX #cem
Choypw
Sep 02 05:57:52
#Cocreation to better understand Chinese consumers. http://t.co/nEOPMJv via @fpetavy @eYeka @VernetteE @GrahamHill | Crap!
Choypw
Sep 02 01:28:51
#Customer service begins BEFORE you expect it to http://t.co/Q5R4XVn via @jimsmiller @micahsolomon #custserv #cem
Choypw
Sep 02 01:26:54
"Step into your customer’s mind and deliver a brand experience." http://ow.ly/6j0U2 via @MichaelHinshaw #cem
Choypw
Sep 02 01:24:33
Bottling Customer Experience: http://t.co/XcaIfSf via @johnsonwhitney @ariegoldshlager #cem #disruptiveinnovation
Choypw
Sep 01 13:19:26
Meters + value = customer trust + engagement? | Intelligent Utility http://t.co/MQ0D1QA via @thecustomerblog
Choypw
Sep 01 10:30:10
What I learn from #Wharton about #Gamification http://ow.ly/6ised via @mich8elwu #scrm #custserv #cem #ux
Choypw
Sep 01 10:25:54
The Intersection of #Marketing and User Experience | http://t.co/EiAFaZW via @amolkadam @GrahamHill @suijkerwerk #crm #cem #ux
Choypw
Sep 01 04:55:20
Human Capability: The Key to Value Creation http://t.co/GHcJpj2 via @joepine @KimKorn #InfinitePossibility
Choypw
Sep 01 01:44:24
"We suck less than our competition." How's that for a company motto? via @tedcoine @danielnewmanUV #tchat | lol!!!
Choypw
Aug 31 16:06:13
The One Thing Your Employees Need Most | BNET http://t.co/RAWr3Qj
Choypw
Aug 31 16:03:35
The Art of Asking Questions http://t.co/3CyZrlK
Choypw
Aug 31 15:38:21
Why You Should Use Co-Creation To Build A Better Product http://t.co/Ad35J4u via @Netnoblography @scoopit #openbusiness #cocreation
Choypw
Aug 31 10:01:30
@richardsona @marc_c_mandel experience is evaluation of outcome against expectation. 4/x
Choypw
Aug 31 10:00:48
@richardsona @marc_c_mandel touchpoint elements are: people, info, environment, device, output. 3/x
Choypw
Aug 31 09:59:52
@richardsona @marc_c_mandel touchpoint is interaction of touchpoint elements for an outcome. 2/x
Choypw
Aug 31 09:59:08
@richardsona @marc_c_mandel That's why experience without touchpoint is uninteresting. touchpoint is platform for experience. 1/x
Choypw
Aug 31 09:52:45
Nobody Really Wants "Unlimited" http://t.co/LKSdR6Q via @tedcoine @groupthrive #biztip #smallbiz #leadbiz
Choypw
Aug 31 03:59:38
Taking A Customer From Like To Love: The #UX Of Long-Term Relationships http://t.co/N3WDoqc via @responsetek #cem
Choypw
Aug 31 03:57:47
Brand is... http://ow.ly/6gDgj via @MichaelHinshaw
Choypw
Aug 31 03:56:10
Elegant #Communication - The Precision Model http://t.co/lj8yesF via @rbacal #custserv
Choypw
Aug 31 03:53:13
Your brand has to be experienced to be believed & valued http://t.co/rSh6e33 via @thecustomerblog #cem #ux
Choypw
Aug 31 03:51:38
One touchpoint, multiple experiences http://t.co/tQDOnnt via @MichaelHinshaw #cem #ux
Choypw
Aug 31 03:11:05
DIY Marketing Tip: The Four Main Forces Affecting Your Marketing Mix http://t.co/Z3QZFx8 via @ShennandoahDiaz @jeanniecw
Choypw
Aug 31 03:10:13
How do You Accelerate Word of Mouth? http://t.co/9c62yl5 via @bsdalton #WOM #cem
Choypw
Aug 30 02:28:13
touchpoint without experience is unsustainable. experience without touchpoint is untouchable. #cem #ux
Choypw
Aug 30 00:55:06
CEO Guide to Business #gamification http://t.co/xocs2a3 via @beingniche @GrahamHill @Competia
Choypw
01 September 2011
Tweets of 23-29 Aug 2011
Aug 29 23:53:14
Just not "32B". http://ow.ly/6fILE via @MichaelHinshaw #cem
Choypw
Aug 29 23:50:34
When the Brand’s Message Contradicts the Customer's Experience http://ow.ly/6e3Sp via @MichaelHinshaw
Choypw
Aug 29 17:08:33
touchpoint without experience is unsustainable. experience without touchpoint is uninteresting. #cem #ux
Choypw
Aug 29 16:55:03
A complaint is a critical touchpoint. Fix it right... more touchpoints to come. Ignore it? Endpoint immediately! #cxo
Choypw
Aug 29 16:53:05
A complaint is a critical touchpoint. #cxo
Choypw
Aug 29 16:49:18
What can companies gain by resolving complaints? | Happiness everywhere, from employee to customer to community! #cxo
Choypw
Aug 29 16:47:33
What can companies gain by resolving complaints? | What can companies lose by ignoring complaints? #cxo
Choypw
Aug 29 16:44:48
If you can't listen well, you are doomed to fail. #cxo
Choypw
Aug 29 16:43:01
12 perspective snippets on customer experience http://t.co/8A8CN5g via @MichaelHinshaw #cem
Choypw
Aug 29 16:42:26
Are customer complaints a sign of failure or success? | It's sign of success if it's not repeated. Failure if repeat. #cxo
Choypw
Aug 29 16:41:05
New problems are acceptable. Old problems aren't. #cxo
Choypw
Aug 29 16:36:25
"Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker #leadbiz #cxo
Choypw
Aug 29 16:35:10
Is it more beneficial to solve a problem or prevent recurrence? How so? | Both only if firm can learn from mistakes. #cxo
Choypw
Aug 29 16:34:10
Customer is just one of the reasons for any job. Employee is another. #cxo
Choypw
Aug 29 16:30:08
A complaint is not really a complaint. It's just another type of #voc. So face it positively. #cxo
Choypw
Aug 29 16:29:26
Even Steve Jobs handled complaints himself... he'll be forever missed... #cxo
Choypw
Aug 29 16:27:12
If the top doesn't care about #cem, why should the bottom? #cxo
Choypw
Aug 29 16:26:14
Who in the company should champion complaints? Why? | It always starts from the top. Lead by example. #cxo
Choypw
Aug 29 16:25:00
A complaint is a gift only when wowing user is the ultimate goal. #cxo
Choypw
Aug 29 15:22:19
The Variables of #Experience http://t.co/WguwAEN via @joepine @KimKorn #InfinitePossibility
Choypw
Aug 29 13:34:52
What is the difference between #Gamification and Serious #Games? http://ow.ly/6fmft via @mich8elwu #wharton #cem #socbiz #scrm #ux
Choypw
Aug 29 09:53:30
Why You Should Use Co-Creation To Build A Better Product In 2011 | @scoopit http://t.co/wr9xgaZ #openbusiness #cocreation
Netnoblography
Aug 29 09:17:42
Making Service Science Mainstream http://t.co/f7f5zva via @GrahamHill #servicedesign #servicescience
Choypw
Aug 29 08:48:11
#Gamification http://t.co/spil9Ot http://t.co/44JkvIh http://t.co/iqMAtX5 via @gzicherm @avantgame @GrahamHill
Choypw
Aug 29 01:47:04
What marketing executives should know about user experience http://t.co/ipXuSSt via @cooper_journal #ux #cem
Choypw
Aug 29 00:57:59
The New Art And Science Of Great Customer Experience - Forbes http://t.co/7PMMAyL #cem #ux
Choypw
Aug 28 16:38:35
Mapping then sequencing touchpoint is just the first step to positive experience. Innovating experience is what matters. #ux #cem
Choypw
Aug 28 15:00:57
Can customer communities actually destroy #value? http://t.co/LGLO33F via @ariegoldshlager #cocreation #collaboration
Choypw
Aug 28 13:40:35
The Ninja - Power of Expectations http://t.co/aEhdPX0 via @bsdalton @tedcoine #custserv #cem
Choypw
Aug 28 08:04:42
Education #Gamification for motivation in the classroom http://t.co/aclAhC3 via @avantgame @krcraft @webtechman @GrahamHill
Choypw
Aug 28 01:58:55
Does Jobs Have Place In History Beside Edison, Ford? http://n.pr/n7cCCU
Choypw
Aug 27 18:13:17
Is There a Secret to a Great Customer Experience? http://t.co/YDsSy43 via @thecustomerblog #cem #ux
Choypw
Aug 27 13:25:00
Don't Forget To Be Human http://j.mp/nC9XuD via @mitchjoel @DeliverBliss
Choypw
Aug 27 10:48:06
Making your CRM work http://t.co/GRBNCIw via @wimrampen #crm
Choypw
Aug 27 03:56:09
Amazing graphic of customer experience touchpoints http://t.co/jNZGnNn #cem #ux
Choypw
Aug 27 03:51:19
No News Is Good News? 33 Things "No News" Means Besides "Good News" | The Brainzooming Group | Str.. http://t.co/5Dt0jKj
Choypw
Aug 27 03:46:38
How does Federer handle disappointments? http://t.co/nEWsdck
Choypw
Aug 27 03:40:42
Steve Jobs, The Man At Apple's Core http://n.pr/qxKU95
Choypw
Aug 27 02:05:31
What does your customer's memory say about you? http://t.co/AIUH3bX via @MichaelHinshaw @colinshaw_cx #CEM
Choypw
Aug 26 18:54:28
A Good Way to Change a Corporate Culture http://t.co/aD69Z8f
Choypw
Aug 26 06:27:15
Dont just "A Better Mousetrap", make sure the customer knows they'll get less mice! http://t.co/ENVQI8M via @Cogiva #cem
Choypw
Aug 26 06:24:27
Four Elements of Customer Satisfaction http://t.co/nS4EEx7 via @bsdalton @micahsolomon #custserv #cem
Choypw
Aug 26 06:22:22
Why Are #LEGOs So Expensive - the emotional factor http://j.mp/oSPNAj via @Competia #brand #cem
Choypw
Aug 26 06:15:45
Valuing Customer Value Management http://t.co/VxpZhTP via @clearaction @jeanniecw
Choypw
Aug 26 06:14:04
#SteveJobs Best #Quotes http://ow.ly/6cJXf via @mich8elwu #innovation
Choypw
Aug 26 06:10:39
Measuring the Lift from Improved Customer Experience http://t.co/185P1T8 via @Assistly #cem
Choypw
Aug 25 13:44:30
Exposing The Values Myth http://t.co/0m4U9oH via @jeanniecw @LeadrshpAdvisor
Choypw
Aug 25 11:12:50
Insights in the user experience of 18 leading travel websites: http://t.co/d4iiGew via @vanbael #cem #ux
Choypw
Aug 25 04:03:14
Three Trends in Customer Service Experience http://t.co/v8Ftl7L via @Assistly #cem #ux
Choypw
Aug 25 04:01:46
"Small, daily 'wows' turn into big 'wows' for your brand over time" via @JZMcBridePR @disneyinstitute #cem #ux
Choypw
Aug 25 04:00:06
The Brandsphere #Infographic http://t.co/oyijD5b via @mich8elwu @briansolis #brand #pr #cem #scrm
Choypw
Aug 25 03:57:49
Are you setting the right customer expectations? http://t.co/XWE2t1q via @jeanniecw #cem #custserv
Choypw
Aug 25 03:54:56
"Every act of creation is first of all an act of destruction." Picasso via @MichaelHinshaw
Choypw
Aug 25 03:51:12
We need to think through the entire #cem from dreaming, planning, booking, travelling and sharing http://t.co/H1h1AHO via @MartineBakkeren
Choypw
Aug 24 05:25:55
Retail trends, customer experience and customer expectations: http://t.co/n8bSuhO via @thecustomerblog #cem #custserv
Choypw
Aug 24 05:17:46
Putting employees before customers http://t.co/tUN8C4z via @gloriakcheung #custserv #cem
Choypw
Aug 24 05:15:02
Is your customer experience winning customers? http://t.co/S74EEwc via @bsdalton #cem #custserv
Choypw
Aug 24 05:14:17
The Eight Realms of Experience http://t.co/8KybwNr via @joepine #InfinitePossibility
Choypw
Aug 24 05:12:55
What do you do when your product basically works? Engage, surprise and delight the UX way http://t.co/1MFK3jk via @GrahamHill #gamification
Choypw
Aug 24 05:12:06
Winning & Failing Co-Creation Platforms (by boardofinnovation.com) http://t.co/rbwl8xw via @GrahamHill @wimrampen
Choypw
Aug 23 15:06:41
retail trends, customer experience and customer expectations: http://t.co/WPi4lLD
thecustomerblog
Aug 23 14:08:32
Lame Customer Service Excuses and Hidden Masterminds: http://t.co/gVC7FtL via @thecustomerblog @HarvardBiz
Choypw
Aug 23 13:47:53
Great experience is like a flow. Negative experience is just another drop. #cem #ux
Choypw
Just not "32B". http://ow.ly/6fILE via @MichaelHinshaw #cem
Choypw
Aug 29 23:50:34
When the Brand’s Message Contradicts the Customer's Experience http://ow.ly/6e3Sp via @MichaelHinshaw
Choypw
Aug 29 17:08:33
touchpoint without experience is unsustainable. experience without touchpoint is uninteresting. #cem #ux
Choypw
Aug 29 16:55:03
A complaint is a critical touchpoint. Fix it right... more touchpoints to come. Ignore it? Endpoint immediately! #cxo
Choypw
Aug 29 16:53:05
A complaint is a critical touchpoint. #cxo
Choypw
Aug 29 16:49:18
What can companies gain by resolving complaints? | Happiness everywhere, from employee to customer to community! #cxo
Choypw
Aug 29 16:47:33
What can companies gain by resolving complaints? | What can companies lose by ignoring complaints? #cxo
Choypw
Aug 29 16:44:48
If you can't listen well, you are doomed to fail. #cxo
Choypw
Aug 29 16:43:01
12 perspective snippets on customer experience http://t.co/8A8CN5g via @MichaelHinshaw #cem
Choypw
Aug 29 16:42:26
Are customer complaints a sign of failure or success? | It's sign of success if it's not repeated. Failure if repeat. #cxo
Choypw
Aug 29 16:41:05
New problems are acceptable. Old problems aren't. #cxo
Choypw
Aug 29 16:36:25
"Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker #leadbiz #cxo
Choypw
Aug 29 16:35:10
Is it more beneficial to solve a problem or prevent recurrence? How so? | Both only if firm can learn from mistakes. #cxo
Choypw
Aug 29 16:34:10
Customer is just one of the reasons for any job. Employee is another. #cxo
Choypw
Aug 29 16:30:08
A complaint is not really a complaint. It's just another type of #voc. So face it positively. #cxo
Choypw
Aug 29 16:29:26
Even Steve Jobs handled complaints himself... he'll be forever missed... #cxo
Choypw
Aug 29 16:27:12
If the top doesn't care about #cem, why should the bottom? #cxo
Choypw
Aug 29 16:26:14
Who in the company should champion complaints? Why? | It always starts from the top. Lead by example. #cxo
Choypw
Aug 29 16:25:00
A complaint is a gift only when wowing user is the ultimate goal. #cxo
Choypw
Aug 29 15:22:19
The Variables of #Experience http://t.co/WguwAEN via @joepine @KimKorn #InfinitePossibility
Choypw
Aug 29 13:34:52
What is the difference between #Gamification and Serious #Games? http://ow.ly/6fmft via @mich8elwu #wharton #cem #socbiz #scrm #ux
Choypw
Aug 29 09:53:30
Why You Should Use Co-Creation To Build A Better Product In 2011 | @scoopit http://t.co/wr9xgaZ #openbusiness #cocreation
Netnoblography
Aug 29 09:17:42
Making Service Science Mainstream http://t.co/f7f5zva via @GrahamHill #servicedesign #servicescience
Choypw
Aug 29 08:48:11
#Gamification http://t.co/spil9Ot http://t.co/44JkvIh http://t.co/iqMAtX5 via @gzicherm @avantgame @GrahamHill
Choypw
Aug 29 01:47:04
What marketing executives should know about user experience http://t.co/ipXuSSt via @cooper_journal #ux #cem
Choypw
Aug 29 00:57:59
The New Art And Science Of Great Customer Experience - Forbes http://t.co/7PMMAyL #cem #ux
Choypw
Aug 28 16:38:35
Mapping then sequencing touchpoint is just the first step to positive experience. Innovating experience is what matters. #ux #cem
Choypw
Aug 28 15:00:57
Can customer communities actually destroy #value? http://t.co/LGLO33F via @ariegoldshlager #cocreation #collaboration
Choypw
Aug 28 13:40:35
The Ninja - Power of Expectations http://t.co/aEhdPX0 via @bsdalton @tedcoine #custserv #cem
Choypw
Aug 28 08:04:42
Education #Gamification for motivation in the classroom http://t.co/aclAhC3 via @avantgame @krcraft @webtechman @GrahamHill
Choypw
Aug 28 01:58:55
Does Jobs Have Place In History Beside Edison, Ford? http://n.pr/n7cCCU
Choypw
Aug 27 18:13:17
Is There a Secret to a Great Customer Experience? http://t.co/YDsSy43 via @thecustomerblog #cem #ux
Choypw
Aug 27 13:25:00
Don't Forget To Be Human http://j.mp/nC9XuD via @mitchjoel @DeliverBliss
Choypw
Aug 27 10:48:06
Making your CRM work http://t.co/GRBNCIw via @wimrampen #crm
Choypw
Aug 27 03:56:09
Amazing graphic of customer experience touchpoints http://t.co/jNZGnNn #cem #ux
Choypw
Aug 27 03:51:19
No News Is Good News? 33 Things "No News" Means Besides "Good News" | The Brainzooming Group | Str.. http://t.co/5Dt0jKj
Choypw
Aug 27 03:46:38
How does Federer handle disappointments? http://t.co/nEWsdck
Choypw
Aug 27 03:40:42
Steve Jobs, The Man At Apple's Core http://n.pr/qxKU95
Choypw
Aug 27 02:05:31
What does your customer's memory say about you? http://t.co/AIUH3bX via @MichaelHinshaw @colinshaw_cx #CEM
Choypw
Aug 26 18:54:28
A Good Way to Change a Corporate Culture http://t.co/aD69Z8f
Choypw
Aug 26 06:27:15
Dont just "A Better Mousetrap", make sure the customer knows they'll get less mice! http://t.co/ENVQI8M via @Cogiva #cem
Choypw
Aug 26 06:24:27
Four Elements of Customer Satisfaction http://t.co/nS4EEx7 via @bsdalton @micahsolomon #custserv #cem
Choypw
Aug 26 06:22:22
Why Are #LEGOs So Expensive - the emotional factor http://j.mp/oSPNAj via @Competia #brand #cem
Choypw
Aug 26 06:15:45
Valuing Customer Value Management http://t.co/VxpZhTP via @clearaction @jeanniecw
Choypw
Aug 26 06:14:04
#SteveJobs Best #Quotes http://ow.ly/6cJXf via @mich8elwu #innovation
Choypw
Aug 26 06:10:39
Measuring the Lift from Improved Customer Experience http://t.co/185P1T8 via @Assistly #cem
Choypw
Aug 25 13:44:30
Exposing The Values Myth http://t.co/0m4U9oH via @jeanniecw @LeadrshpAdvisor
Choypw
Aug 25 11:12:50
Insights in the user experience of 18 leading travel websites: http://t.co/d4iiGew via @vanbael #cem #ux
Choypw
Aug 25 04:03:14
Three Trends in Customer Service Experience http://t.co/v8Ftl7L via @Assistly #cem #ux
Choypw
Aug 25 04:01:46
"Small, daily 'wows' turn into big 'wows' for your brand over time" via @JZMcBridePR @disneyinstitute #cem #ux
Choypw
Aug 25 04:00:06
The Brandsphere #Infographic http://t.co/oyijD5b via @mich8elwu @briansolis #brand #pr #cem #scrm
Choypw
Aug 25 03:57:49
Are you setting the right customer expectations? http://t.co/XWE2t1q via @jeanniecw #cem #custserv
Choypw
Aug 25 03:54:56
"Every act of creation is first of all an act of destruction." Picasso via @MichaelHinshaw
Choypw
Aug 25 03:51:12
We need to think through the entire #cem from dreaming, planning, booking, travelling and sharing http://t.co/H1h1AHO via @MartineBakkeren
Choypw
Aug 24 05:25:55
Retail trends, customer experience and customer expectations: http://t.co/n8bSuhO via @thecustomerblog #cem #custserv
Choypw
Aug 24 05:17:46
Putting employees before customers http://t.co/tUN8C4z via @gloriakcheung #custserv #cem
Choypw
Aug 24 05:15:02
Is your customer experience winning customers? http://t.co/S74EEwc via @bsdalton #cem #custserv
Choypw
Aug 24 05:14:17
The Eight Realms of Experience http://t.co/8KybwNr via @joepine #InfinitePossibility
Choypw
Aug 24 05:12:55
What do you do when your product basically works? Engage, surprise and delight the UX way http://t.co/1MFK3jk via @GrahamHill #gamification
Choypw
Aug 24 05:12:06
Winning & Failing Co-Creation Platforms (by boardofinnovation.com) http://t.co/rbwl8xw via @GrahamHill @wimrampen
Choypw
Aug 23 15:06:41
retail trends, customer experience and customer expectations: http://t.co/WPi4lLD
thecustomerblog
Aug 23 14:08:32
Lame Customer Service Excuses and Hidden Masterminds: http://t.co/gVC7FtL via @thecustomerblog @HarvardBiz
Choypw
Aug 23 13:47:53
Great experience is like a flow. Negative experience is just another drop. #cem #ux
Choypw
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