Tweets of 18-24 Oct 2011

Oct 24 16:14:50
How do we embrace people aspect to service but account for variability it brings? | Align with respect. #cxo
Choypw

Oct 24 16:10:28
With right culture comes right people. Support them with right process to deliver right output for user. #cxo
Choypw

Oct 24 16:07:03
What steps can an org take to ensure HR practices & policies support customer experience? | Right culture with right people. #cxo
Choypw

Oct 24 12:40:05
6 Steps for Building a Successful Customer Experience Model http://t.co/HmYozdvH via @OnionInsights #CEM
Choypw

Oct 24 12:37:32
How Little Choices Increase the Value of Your Customer Experience http://t.co/T55GEuo0 via @thecustomerblog #cem
Choypw

Oct 24 10:41:55
New marketing technique measures emotional engagement http://t.co/4kes4Zwf via @netskyf @BradBennett #cem
Choypw

Oct 24 10:38:59
Brand Love http://t.co/ouM5hiyh via @wimrampen
Choypw

Oct 24 10:37:16
Guiding Smarter Interactions http://t.co/9hohvnbV via @jvdt @CincomSynchrony #CEM #CustServ #CX #UX #CCTR
Choypw

Oct 24 10:34:42
"Experience is relative, subjective, but it's the key to customer advocacy. #CEM is personal and emotional." @jvdt
Choypw

Oct 23 16:07:11
Are your customers telling you white lies? http://t.co/DYpeJsbW via @ariegoldshlager
Choypw

Oct 23 08:49:17
The Business Case For (Or Against) Service Design http://t.co/QDfqXqzs via @wimrampen #servicedesign
Choypw

Oct 23 08:21:07
Memories of emotional experiences are a source of creativity http://t.co/ECQ2K6n3 via @wimrampen @Jabaldaia #designthinking #cem
Choypw

Oct 22 17:36:28
The Psychologist’s View of UX Design http://t.co/EaAlakrV via @thecustomerblog #cem #ux
Choypw

Oct 22 13:44:01
"Groupon Is A Disaster" http://t.co/1eZplWII
Choypw

Oct 22 12:34:34
Amazon: Building The World's Most Customer-Centric Company http://t.co/0JlmZX66 via @ariegoldshlager #cem
Choypw

Oct 22 04:37:51
Six Sigma and Kaizen Compared http://t.co/IOgW6GrO
Choypw

Oct 21 08:54:05
Winning by Understanding the Full Customer Experience http://t.co/u3xPwEVC #cem
Choypw

Oct 21 08:41:10
The 5 Levels of Customer Experience Maturity http://t.co/10JLZg8L #cem
Choypw

Oct 21 04:05:39
Customer Experience Management Critical Success Factors http://t.co/GfiAsukX via @LiorStrativity #cem
Choypw

Oct 21 00:11:58
Finding the Right Job for your Product http://t.co/ty07sGVe via @ariegoldshlager
Choypw

Oct 20 18:28:19
Designing For Every Customer Touchpoint http://t.co/VTgvrw5r #cem #ux
Choypw

Oct 20 03:00:51
Customer advocacy is the key to #brand longevity. via @KnowledgeBishop #cem
Choypw

Oct 19 15:30:31
Designing Employee Experience http://t.co/VSdvnPnS #ux
Choypw

Oct 19 13:29:11
Defining User Experience as #Brand Experience http://t.co/nzwG6rTj #ux #cem
Choypw

Oct 19 12:57:53
What is Experience Design? http://t.co/jbGbQa1S #ux
Choypw

Oct 19 10:22:18
Upmarket customers most likely to switch if customer experience not to their liking. http://t.co/stWbHUFy via @rbacal #cem #custserv
Choypw

Oct 19 10:18:47
10 steps to customer journey mapping http://t.co/L7ksTpeJ via @spirospiliadis @DesignThinkers @alicenwondrlnd @wimrampen #cem
Choypw

Oct 19 00:40:12
Passion is devotion to a mission that matters. via @KnowledgeBishop #leadfromwithin
Choypw

Oct 18 15:52:44
Brand Experience in User Experience Design http://t.co/woDe01ZK #ux #cem
Choypw

Oct 18 15:49:49
Brands exist in people's hearts and minds, living through what people say about them. http://t.co/XR8YOTwE #cem
Choypw

Oct 18 13:47:23
Evaluating Customer Experience Maturity http://t.co/ZV6izYOx via @thecustomerblog #cem
Choypw

Oct 18 13:46:12
Telling the Truth is Not a Marketing Sin http://t.co/zDDl91it via @thecustomerblog #cem
Choypw

Oct 18 11:10:57
A visit to the ZOO: what is the ideal experience? An analysis of unmet need & customer segment http://t.co/61To9sS5 via @GrowthStories #cem
Choypw

Oct 18 11:05:41
10 essential requirements for Digital Brand Building http://t.co/MUdF5zv7 via @thecustomerblog
Choypw

Oct 18 09:05:23
Improving the customer experience: which approach, which levers to use? http://t.co/c8hMKdBt via @thecustomerblog #cem
Choypw

Oct 18 09:03:11
5 Steps to Turn a Negative into a Positive Customer Experience by @BillHogg http://t.co/LIK57tMo via @OnionInsights #CEM
Choypw

Oct 18 07:44:11
14 new statistics about word of mouth marketing http://t.co/qSC0Mygf via @DeliverBliss #wom
Choypw