Sick Beta

"If you start to think about your physical or moral condition, you usually find that you are sick." Johann Wolfgang von Goethe

Everyone is sick somehow, but nobody is willing to face and accept this inconvenient truth.

They will only see doc when they feel uncomfortable, but they never have the intention to cure themselves when they make others uncomfortable. Instead, they suggest the victims see the doc to reduce and control the pain. They ignore the fact that they are the root cause of problem, but insist that they are always right, and the others are always wrong. They never realize that the best way to help others recover from the illness is to stop making others uncomfortable. It's actually they who need to see the doc, but not the poor innocent victims.

However, people seldom realize that they are sick. Even if they are really sick, they don't and won't admit it. They consider themselves perfect, and others imperfect. There is simply not one single chance that they are imperfect, and others perfect. This is sickness. After all, how could it be possible? How can they draw any reliable conclusions without examining and diagnosing everything subjectively? They simply hypnotize themselves and believe whatever they think is absolutely right. What makes things worse is that they also try to hypnotize others to believe in them.

This is going to be a never ending torture, until people accept that they are sick. To err is human. What’s wrong with being sick? It is not a crime. It is nothing wrong indeed.

For those who are consciously or unconsciously sick, get well soon.

Calculation Beta

"Not everything that counts is countable, and not everything that's countable, counts." Albert Einstein

Calculation is about adding, subtracting, multiplying, and/or dividing numbers in order to obtain an outcome. It is a never-ending process, and has always been a part of life no matter how people do not want to do math.

In fact, people have to do a lot of calculations every day. When should I get up? Should I do it now, or later? How many words should I write for the report? How many tasks should I complete for the day? How many bottles of beer should I take during happy hour? When should I go to bed? How many this and that...

It seems that everything can be calculated, even love...

Do I love her/him more than s/he loves me? If I love her/him more, will I get hurt eventually? Should I find someone who loves me more than I love that someone...?

Love is blind, which explains why there is love at first sight. Does love need a reason? If reason is ever required, then it is not love. Love is an emotional thing but definitely not rational. But, there is this formula of love: (x² + y² - 1)³ = x²y³. When plotted, this equation makes a heart-shaped curve.

However, not everything can accurately be calculated, especially love. Sometimes, the best and the most beautiful things in the world cannot be seen, cannot be touched, but can be felt in the heart.

Joke Beta

"A joke is a very serious thing." Winston Churchill

It is never easy to tell a joke, because it is both art and science. Some jokes make people laugh, while some only appeal to certain types of people.

It is a known fact that nobody can please everyone, so is there one joke that surely makes everyone laugh?

In an experiment conducted in Britain, people around the world were invited to judge jokes on an Internet site as well as contribute their own.

The research attracted more than 40,000 jokes, and here is the world's funniest joke that claims to make everyone laugh...

Two hunters are out in the woods when one of them collapses. He doesn't seem to be breathing and his eyes are glazed. The other guy takes out his phone and calls the emergency services.

He gasps: "My friend is dead! What can I do?"

The operator says: "Calm down, I can help. First, let's make sure he's dead."

There is a silence, then a gunshot is heard.

Back on the phone, the guy says: "OK, now what?"

The joke works across many different countries, and appeals to men and women and young and old alike.

In fact, the hunters joke contains four key elements of a funny joke. First, it makes people feel superior to others. Second, it reduces the emotional impact of anxiety-provoking situations. Third, it surprises people because of some kind of incongruity, and last but not least, jokes containing 103 words are thought to be especially funny, and the hunters joke is 102 words long.

Joke is no joke, for it brings happiness which is rare nowadays.

If joker is funny, it is because s/he makes little things count by making people happy.

Do Not Press Beta

"Better a red face than a black heart." Portuguese Proverb



*Ahem* DO NOT PRESS
... you pressed it again. Okay punk, press it again.
Yeah, that's it. Come on, one more time.
Again.
Do it.
Okay, now you've had your fill. Stop clicking.
You see, this is why we can't be friends.
You're just too selfish.
Grr... now you've asked for it. Do NoT pReSs ThE bUtToN!
You seem to be immune to my mind control.
Time for Plan B. Press it. You know you want to.
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Why did you keep pressing when Big Red asks you not to? Is that human nature? You simply like to go against anyone's will? What if others go against your will?

Make little things count by putting yourself into someone else's shoes.

Joy Beta

"Sometimes your joy is the source of your smile, but sometimes your smile can be the source of your joy." Thich Nhat Hanh

Where is the source of joy? What is joy? People laugh because they are happy? Or they are happy so they laugh?

Life is too tough, too merciless, and too unfair. Who cares if everyone is happy? They always set expectations for others, but don't like to be expected of, unless they are rewarded for their efforts. There ain't no such thing as a free lunch.

People know what they want best. Ironically, they always expect others to give them exactly what they want without sharing with others what is in their minds. How is it possible to match supply with demand without understanding what the demand is? Why people always make others guess what they want? How difficult it is to share with others how they feel? Why don't people make things easier for others, and ultimately themselves, by opening up their hearts? Guessing is no fun, but a torture.

The source of joy comes from within. Happy are those who share what's within with everyone around without asking anything in return. After all, does it really matter who makes who happy?

Tell a joke to people around to stimulate joy.

Do it today. Do it now.

Step Beta

"You don't leap a chasm in 2 bounds." Chinese proverb

The first step to success is to make the first step. Without the first step, nothing will ever happen. Although making the first step doesn't guarantee success, it is at least a start.

The step could be baby step, or quantum leap. Baby step is slow but safe. Quantum leap is fast but risky. Both can lead to success, or failure. But again, it is still about the first step. If there is no first step, there would be no baby step, nor quantum leap. Everything is on hold, and everyone is stuck.

It really does not matter whether the step takes one forward or backward. If it is a step forward, great, efforts made are not wasted. If backward, congratulations, it is a lesson learned.

It is more effective to take small steps during initial stage, then make a large jump at later stage. People are human beings, and have emotions. They resist changes, and always want to remain in their own comfort zone. Baby step introduces changes gradually, almost without anyone's notice. Big jump, however, attracts attention. Resistance is the greatest.

This is like long jump. One builds up speed during the run-up. The faster the speed at the time of the jump, the longer one jumps. Without the run-up, nobody can jump a distance. Even the fastest car in the world, Barabus TKR, cannot go from 0 to 100 km/h in 0 second, but 1.67 seconds.

The first step is the most important. The momentum one create by creating the first baby step will lead to the next and the next and the next. Before one knows it, one will be at the top of that mountain and achieving the goal.

Live life with regrets doing things shouldn't be done instead of with no regrets not doing anything.

Stop giving excuses, and make the move now!

Light Beta

"Am I the light bulb or the light?" Joseph Campbell

Light gives everyone the ability to see things clearly. When the road ahead is easily visible, people are more willing to take a big step forward. Nobody dares make any move if everything is uncertain. Uncertainty is about risk. Risk either forces people to bite the bullet, or hinders progress. After all, no risk, no gain.

Although light improves visibility, and makes execution possible, it does not tell people which direction to go.

Perfect execution at best only produces perfect deliverable. But what is perfect? Who defines perfect? Does something perfect guarantee demand? If not, who cares what that perfect means? Everyone has his or her own definition of perfect. Although execution is important, it is not the most important. So, what is the most important in the success formula? Direction!

Direction means more. Even if execution is not flawless, as long as the direction is right, there is still hope to achieve success at the end of the day. However, if direction leads to failure, perfect execution will not lead to success. Before putting anything into action, it pays to define the direction first.

Direction also helps shape the execution strategy.

Positive touchpoint experience is about perfect execution with right direction.

History Beta

"The man who has no sense of history, is like a man who has no ears or eyes." Adolf Hitler

People are contradictory. When everything is in a downturn, they either get panic and stay negative, or they recall the happy past to cheer themselves up. They seldom face up to the challenge and look ahead into the future, hoping for a better tomorrow. They try their very best to get rid of the present. When everything is booming, they become very forgetful. They only enjoy the present, but forget about both the past and future.

Past, present, future... it is only a matter of time. Every moment will give positive touchpoint experience when people live each day as if it were their last, and learn each day as if they'd live forever.

Perspective is everything. Attitude is everything.

Upside down is negative touchpoint experience; downside up, positive.

Dream Beta

"The questions you ask are too simple, sometimes naive." Jiang Zemin

When something is changed, it is changed. There is no hope of returning to square one. It is more wrong hoping that by investing more, the good old days will come back. Fact is, the more one continues to invest, the more one is going to suffer. There is simply no point of return, until the person wakes up.

Dreaming is always nice. Everything can be done in a dream, but can also be undone in the dream. Nobody has to worry about the consequence of wrongdoings in the dream. Nobody has to bear any responsibility.

However, a dream is still a dream. It does not last forever. In fact, nothing lasts forever. When the dream is expired, reality returns. Everything is back to normal. Everyone has feelings again. Everyone feels happy, sad, angry and glad; and all these give experience.

To dreamer, dream is positive touchpoint experience, and reality negative. Pencil is positive, and pen negative. Talk the walk is positive, and walk the talk negative. Anything abstract is positive to dreamers, anything solid, negative.

It is time to get up. Abstract does not even exist. Small deeds done are better than great deeds planned. Positive touchpoint experience is about going from A to B without inventing letters between.

Good night. Sweet dreams... then daydream again during the day...

Together Beta

"Together forever, never apart. Maybe in distance but never at heart." Anonymous

What is so special about team? There is no "I" in team, and "T"ogether "E"ach "A"chieves "M"ore!

Distance means nothing if everyone commits. Distance however is related to space. The longer the distance, the greater the space. Space is about comfort zone. The greater the space, the bigger the comfort zone of oneself. Comfort is something that everyone wants to have in life.

In order to stay together forever, everyone has to be willing to minimize own comfort zone, but maximize others' comfort zone.

Happy Valentine's Day.

Shift+Delete Beta

"Really the best thing to do is to keep hitting delete, delete, delete, delete. Just get rid of everything." Harry Ponfil

People always like to keep everything, although it has no value, or even negative value. There is really no solid reason for keeping everything. It is not rational, and definitely not logical. Why create more waste when unlimited amount of rubbish is already being produced every day?

People have the habit of just "deleting" and store everything in the recycle bin. Is this only a habit though? The more the touchpoint, the deeper the relationship. It is really difficult to let bygones be bygones. However, where the touchpoint chain is terminated, and no future touchpoint is possible, it will be better off to simply permanently delete, and save the task of emptying the recycle bin to permanently remove. Storing everything in the recycle bin delivers no value to anyone. What is the point of using "delete" when everyone can "shift+delete" to lessen the pain in remembering unhappy thoughts?

It is definitely a wrong move to simply "delete" when that valueless something can be permanently deleted in the first place.

Never give excuse to restore that valueless something. It is only going to hurt more!!! Never allow the pain of negative touchpoint experience to unnecessarily alter behavior. Help me... help me! Don't use back up as an excuse to keep rubbish in the recycle bin. The rubbish won't thank anyone for keeping it in the recycle bin, but will only laugh at this stupid act of hoping for the best.

Flush...

Relevance Beta

"I don't spend much time thinking about whether God exists. I don't consider that a relevant question. It's unanswerable and irrelevant to my life, so I put it in the category of things I can't worry about." Wendy Kaminer

People are only interested in things of relevance due to limited resources and time constraint. If there is no limitation, people may want to know everything. Knowledge is power.

Everything that is not relevant is irrelevant. When it is irrelevant, it is often ignored and neglected. However, things that are irrelevant to one person may be relevant to another person. Everyone has his or her own definition of relevance due to different value.

In the long run, nothing is irrelevant, and everything is relevant.

Take golf as an example. It is the game for rich and famous in the past, but now it's open to public. If the person wants to build rapport with others, then he or she has to learn golf.

Take in-house training as another example. The participant usually may not need the training, but he or she still has to attend due to management's nomination. In the captive environment, the training may be relevant during the session but irrelevant after.

The implication is that if the deliverable is relevance to one's needs, even if the process to obtain the deliverable is difficult, the person will still work hard to get it. If irrelevant, even if the access to the deliverable is free, the person will not bother to take any action.

Alliance is formed when there is common language, and common language is developed when people sharing relevant interests join together. When there is relevance, it is easier to break the ice, and build rapport.

Never Mind

"True love doesn't come to you, it has to be inside you." Julia Roberts

People won't let go, either because they don't want to or because they don't know how to. Peope only care about themselves without the ability to put themselves into others' shoes. They are blind to others, but they see clearly for themselves.

People who envy others' achievement will always give negative touchpoint experience to others. They pretend that they are happy for others' positive results but deep inside they think otherwise. They just can't accept that they are inferior than others, and that others are better than themselves. Their behavior is a reflection of immaturity.

Some people are born with a silver spoon in their mouth. Others are too smart to be true. The world is unfair. Nothing runs smooth. Setback is just a part of life. It's a fact that nobody should deny but should instead learn to accept. Someone has to be superior and other inferior. If everybody is the same, then there is no relativity, no comparison, and no competition. What will the world be like when everything equals everything? Nothing, and change is finally constant.

Why bother with negative touchpoint experience then?

Never mind the negative experience if it is delivered when nobody has done anything wrong. That's going to be nothing in the end, for it doesn't bother anyone but the one who forever minds every insignificant detail.

Take life easy, pal.

Thank You

“God gave you a gift of 86,400 seconds today. Have you used one to say thank you?" William Arthur Ward

People take everything for granted.

The people have to be right. The information has to be right. The deliverables have to be right. If nothing is right, they either complain or simply walk away and never return. The first reaction is always to blame, but not to understand why things go wrong. It seems that spending time gaining a better understanding of imperfect is a sin. It is indeed ridiculous not to first appreciate the efforts spent on trying to get things right, but just to blame on the imperfect results!

Everyone wants perfect and shies away from imperfect. What's wrong with imperfect? If everything is perfect, then perfect doesn't really exist. Fact is, imperfect makes perfect possible.

It is easy to show appreciation for perfect results but not for imperfect ones. However, it is easy to say thank you from the head, but difficult to say it from the heart. Sorry may be the hardest word, but thank you the most difficult. Excesssive sorry abuse kindness, and excessive thank you loses its meaning. Sorry is used when things go wrong, turning negative into positive. Thank you is used when things go right, trying to acknowledge efforts and appreciate results.

Just one second can change everything.

Thank you, from the bottom of my heart.