28 Aug
The Rules of Randomness & How You Can Stand Apart http://ht.ly/dhzFb via @Cogiva
@Choypw
28 Aug
Customer Engagement is Measurable http://is.gd/zplNMW via @rshevlin @wimrampen #cem
@Choypw
28 Aug
@wimrampen A starting definition: Consumer Perceptions of Price Unfairness http://is.gd/f8d9dr cc @Choypw
@GrahamHill
28 Aug
Rethinking QR Codes as Part of the Customer Experience http://goo.gl/2soXP via @jeanniecw @tedcoine #cem
@Choypw
28 Aug
How FedEx Revamped its Brand By Fixing Its "Leaning Tower of Packages" http://ow.ly/dgenG via @jeanniecw @Hoovers #cem
@Choypw
27 Aug
"Connecting the dots vs collecting the dots." And more dots. http://risd.cc/NPK54q via @ThisIsSethsBlog @johnmaeda
@Choypw
27 Aug
Free online class from Wharton on gamification in business http://bit.ly/Q93M7c by @nealunger via @FastCoExist
@Choypw
27 Aug
What #Google Gets That Others Don’t: #Innovation Evolves Customers http://bit.ly/MT6YT4 via @TPDashboard #cem
@Choypw
26 Aug
Time, space, points, lines, maps, trends, insights: Data visualization tools. http://risd.cc/QE6E6F via @johnmaeda @jenstirrup
@Choypw
26 Aug
How do Brands Rank in the Subconscious Customer Experience? http://bit.ly/T6LMqW via @1to1media @CXJourney #cem
@Choypw
24 Aug
#Design That Matters: Timothy Prestero on Designing Outcomes, Not Products - @Core77 http://www.core77.com/blog/medical/design_that_matters_timothy_prestero_on_designing_outcomes_not_products_23263.asp #cem #ux
@Choypw
24 Aug
"Business is about people collaborating; anything that slows this down is a barrier" http://bit.ly/NjtSEz via @FastCoDesign #business
@Choypw
24 Aug
Meeting the Six Human Needs of Customers http://bit.ly/Sjxk2x via @Desk @salesforce @LindaIreland @jorgebarba @ValaAfshar #custserv #cem
@Choypw
23 Aug
Customer Experience Enchantment Recipe I Learned from Guy Kawasaki http://bit.ly/SrgxL9 via @themanagr @OnionInsights #cem
@Choypw
23 Aug
Do not pursue profit. Pursue a mission profitably! @Cogiva
And that mission is to create positive user experience! #ux #cem
@Choypw
23 Aug
End the “spray and pray” approach to #training http://bit.ly/PXR62Q Go for “sustain to attain” results via @TheForumCorp
@Choypw
23 Aug
The Importance of the Experience Before the Customer Experience http://bit.ly/SLueQK via @JLWatsonConsult @TPDashboard #cem
@Choypw
23 Aug
How do you design customer-friendly waiting lines? http://qr.ae/8UP2c via @ariegoldshlager #custserv #cem
@Choypw
23 Aug
A Customer Experience that Reaps Rewards Requires a Marriage of Marketing and IT http://bit.ly/MLKpzB via @1to1media @TPDashboard #cem
@Choypw
23 Aug
The Reporter's Guide to Customer Experience http://ow.ly/d9mCq via @ikepigott @jeanniecw #cem
@Choypw
22 Aug
Strategies for competing in a down economy http://tinyurl.com/8m7mv87 via @fastcompany @DonPeppers #business
@Choypw
22 Aug
Finding Your Tone Of Voice // Stand out from the crowd http://dlvr.it/22MHgy via @flip_design #ux
@Choypw
22 Aug
A person's perception is their reality. @brandexpression
@Choypw
22 Aug
BMW Brings Luxury Electric Vehicle Sharing To The U.S. http://bit.ly/NE1Ij1 by @arielhs via @FastCoExist #cem #ux
@Choypw
22 Aug
What raising toddlers taught @arthurascii about marketing http://bit.ly/NE5g55 via @FastCoDesign #cem
@Choypw
22 Aug
The Future Of Customer Experience? It's Getting Personal
http://CMO.com http://ow.ly/d83ms via @MichaelHinshaw #cem
@Choypw
22 Aug
10 Stops for #EmployeeEngagement by @DavidZinger http://bit.ly/PoO4Uc via @TPDashboard
@Choypw
22 Aug
Designing a Great Customer Experience in the Age of Irrational Customers http://bit.ly/MU1rwI via @1to1media @CXJourney #cem
@Choypw
22 Aug
The 20 most-watched TED Talks to date http://wp.me/p10512-fYe
@Choypw
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