Tweets of 5-11 Sep 2012

11 Sep
Kroger - Supermarket provides individual pricing based on shopping habits http://flpbd.it/fB4Gb via @trendwatching #cem #ux
‏@Choypw

11 Sep
We don’t hire people that possess more winning qualities than our competition does; we just find ways to bring out their winning qualities.
‏@JohnDiJulius

11 Sep
Anatomy of an Experience Map: How Experience Maps Can Be Used in #ServiceDesign http://flpbd.it/ynlUS via @SDNetwork #cem
‏@Choypw

11 Sep
Customer Experience Competency http://bit.ly/QxKZBb via @jeannebliss @TPDashboard #cem
‏@Choypw

10 Sep
Of pressure, heart, pitching, and sacrifice http://flpbd.it/z5dsg via @FastCoDesign
‏@Choypw

9 Sep
iPhone is bigger than all of Microsoft http://money.cnn.com/gallery/technology/2012/09/07/apple-iphone/ … via @CNNMoney
‏@Choypw

9 Sep
FIVE ELEMENTS IN CUSTOMER SERVICE EXCELLENCE http://wp.me/p1j61p-aC via @NAN_Strategy #cem #custserv
‏@Choypw

9 Sep
Top 10 Ways to Improve Your Digital Customer Experience by @kerrybodine http://bit.ly/POT3Lf via @CXJourney @1to1media #cem
‏@Choypw

9 Sep
Moments of Truth Make Big Differences in Customer Experience http://tmblr.co/ZjtWExSut3aV #cem #mot
‏@Choypw

9 Sep
Does customer experience actually matter if the price is right? http://bit.ly/NfW0ax via @CXJourney #cem
‏@Choypw

8 Sep
"When deeds speak, words mean nothing." African proverb via @jvdt
‏@Choypw

8 Sep
The Perception Gap: What Customers Want and What Executives Think They Want http://bit.ly/Rue8cT via @MarshaCollier @BrianSolis #cem #crm
‏@Choypw

8 Sep
Wall Street Hates Customer Experience (Part II of II) http://bit.ly/PLElEQ via @CXJourney #cem
‏@Choypw

8 Sep
The 10 Commandments Of #Marketing http://bit.ly/PHEXva via @BrandingInsider @CXJourney
‏@Choypw

7 Sep
New Ways of Visualizing the Customer Journey Map http://bit.ly/Nvseuk via @flexewebs @kkmett #ux #servicedesign #cem
‏@Choypw

7 Sep
The Six Greatest Breakthroughs in #UX History http://pulse.me/s/d0s6K via @DeliverBliss
‏@Choypw

7 Sep
If Apple is all about the devices, Amazon is all about the services http://bit.ly/Qi3w0F via @ValaAfshar @gigaom #business #value #cem
‏@Choypw

7 Sep
An Essay by #Einstein - The World As I See It via @CharlesHGreen
‏@Choypw

6 Sep
The power of subtraction? Focus on what matters http://blogs.hbr.org/tjan/2012/09/the-power-of-subtraction.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
‏@Choypw

6 Sep
The Right Idea at the Wrong Time is Still Wrong http://su.pr/4hIBXp via @RowanGibson #strategy #ideas
‏@Choypw

6 Sep
Why Employee Engagement? (These 28 Research Studies Prove the Benefits) http://is.gd/9UnAhq via @kfiveson
‏@Choypw

6 Sep
5 strategies for growing your #brand equity: http://bit.ly/R89Fln via @FastCoDesign
‏@Choypw

6 Sep
3 questions that can help you align your company culture with your core values http://onforb.es/Omq4OA via @TheForumCorp @theYEC
‏@Choypw

6 Sep
If the unexpected is uninteresting it will remain unwelcome. @leeclowsbeard #ux #cem
‏@Choypw

5 Sep
Order By Smell http://www.yankodesign.com/2012/08/01/order-by-smell/ … #ux #cem
‏@Choypw

5 Sep
The One Handed Condom Wrapper http://www.core77.com/blog/object_culture/the_one_handed_condom_wrapper_an_extreme-user_story_23223.asp … #ux
‏@Choypw

5 Sep
Nice diagram but misses that more and more customer interaction is directly with systems http://zite.to/QjcpL1 @jeffsussna #servicedesign
‏@Choypw

5 Sep
5 Signs That You're an Entrepreneur at Heart - http://bit.ly/NaEhBi via @Jon_Ferrara
‏@Choypw

5 Sep
Transform Your Employees into Passionate Advocates http://bit.ly/w6hgNQ via @HarvardBiz @CXJourney
‏@Choypw

5 Sep
If you were the next Steve Jobs, I love this post as it gets to heart of the challenge http://blogs.hbr.org/haque/2012/09/if_you_were_the_next_steve_job.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
‏@Choypw

5 Sep
Throw your life a curve, another interesting post http://blogs.hbr.org/johnson/2012/09/throw-your-life-a-curve.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
‏@Choypw

5 Sep
The results that you get in business (and in life) are simply a byproduct of your beliefs. http://bit.ly/NatIhA via @Jon_Ferrara
‏@Choypw

5 Sep
Sales Tips: 2 Little Words to Close Deals Faster http://bit.ly/NatCXg via @Jon_Ferrara @Jon_Ferrara #Sales
‏@Choypw