Tweets of 30 Aug-5 Sep 2011

Sep 05 17:25:37
Originality is the child of knowledge and imagination. via @MARTYneumeier
Choypw

Sep 05 17:24:52
With "design well" model, communicate more deeply to more people over longer period of time. http://t.co/4XLrdnj via @MARTYneumeier #ux #cem
Choypw

Sep 05 16:45:59
The Minimalist Approach To The Hotel Experience: 9 Hours http://t.co/52dcIJn via @BarrenCode @GreatDismal #ux #cem
Choypw

Sep 05 16:42:27
"Minimalist posters sum up philosophical beliefs http://t.co/X1PDujk
via @designtaxi #ux"
Choypw

Sep 05 16:41:07
30 Creative Minimalist Print Ads http://t.co/lUhly1E #ux #design
Choypw

Sep 05 13:59:57
@Choypw english version should be available. Empathy=understanding someone's perspective well enough to 'taste' how they feel in a situation
GuyWinch

Sep 05 13:05:19
"Character is like a tree; reputation like a shadow. The shadow is what we think of it; the tree is the real thing." Lincoln via @ValaAfshar
Choypw

Sep 05 12:54:23
The Squeaky Wheel http://t.co/PMKxC11 via @GuyWinch #custserv #marketing #psychology #complaints
Choypw

Sep 05 12:51:14
How to Test Your #Empathy http://t.co/S79Hl9q via @GuyWinch #psych #communication #kindness #relationships
Choypw

Sep 05 12:33:48
Is it Urgent, or is it Important? http://j.mp/odFA9V via @conversationage @DeliverBliss #gtd
Choypw

Sep 05 12:29:21
Tom Fishburne on #Gamificatin (funy cartoon) http://t.co/SyCuhls via @GrahamHill
Choypw

Sep 05 09:45:13
Unpredictability is the New Consistency http://t.co/eqzkp4T via @tdebaillon
Choypw

Sep 05 09:37:32
How the AA excels at delivering the perfect service experience http://t.co/b1I2Zjq via @thecustomerblog | experience is part of outcome.
Choypw

Sep 05 09:33:51
50 Things your #customer wish you knew http://t.co/9zOQ3zS via @GreenbizStartup @ADHumlen @GrahamHill #marketing #brand #scrm
Choypw

Sep 05 05:16:50
7 Steps to a Culture of Innovation http://t.co/0XYcRTp
Choypw

Sep 05 03:13:40
@choypw for export, i use twUniverse http://ow.ly/6ljU4 Hav u try that? was hoping there are some web tool that organize search result 4 me
mich8elwu

Sep 04 17:49:12
#Gamification should be like a box of chocolates. Users should never be able to know what they're gonna get. Just like #magic.
Choypw

Sep 04 17:45:39
4 #gamification preso: 3. Gaming the Web http://t.co/lGnCFIY 4. Beyond Gamification http://t.co/1fLIYsD via @GrahamHill 2/2
Choypw

Sep 04 17:44:58
4 #gamification preso: 1. Seductive Interactions http://t.co/3ejNnnA 2. Just Add Points? http://t.co/yVinAyJ via @GrahamHill ½
Choypw

Sep 04 17:42:06
Richard Branson on Embracing Change http://t.co/q3CYwMu
Choypw

Sep 04 14:08:51
A #Gamification Framework for Interaction #Designers http://j.mp/pn7cpw via @GrahamHill @favstar_pop @semanticwill #IxD
Choypw

Sep 04 13:57:24
@wimrampen #crm is just #crm. Focus on how. Who cares the what?
Choypw

Sep 04 11:33:04
Your Biggest Management Problems -- Solved! | BNET http://t.co/hil1YtA
Choypw

Sep 04 11:31:09
3 Ways to Pitch Yourself in 30 Seconds - Jodi Glickman - Harvard Business Review http://t.co/nScsu9Q
Choypw

Sep 04 11:28:30
Steve Jobs, World's Greatest Philanthropist http://t.co/GaRVsES
Choypw

Sep 04 07:40:59
All I need to know about #Gamification I can learn from Mario, #Tetris and Words with Friends. :)
Choypw

Sep 04 07:30:56
How #gamification drives #crowdsourcing via @CrowdSourcingDE @GrahamHill @martin_k http://t.co/AcIzwKY
Choypw

Sep 04 03:53:47
4 Lies Marketers Tell Themselves - Wide Angle http://t.co/7YVcH4I via @CEB_MLC @wimrampen #marketing #cem
Choypw

Sep 04 03:52:29
The Company + Customer Pact http://t.co/WOkij2B via @wimrampen
Choypw

Sep 04 03:52:09
27 More Business Ideas http://t.co/Nwaeb2D via @jeanniecw @knealemann
Choypw

Sep 03 16:24:54
Infographic Of The Day: What's The Value Of A New Customer? http://t.co/FtBLOt1 via @thecustomerblog
Choypw

Sep 03 04:04:31
How To Map The Emotional Customer Experience http://t.co/02YLRem via @jeanniecw @marcireynolds12 #cem #ux
Choypw

Sep 03 04:01:40
A Spark Can Turn Into a Flame http://t.co/3TIcnlk via @CEO_INGDIRECT
Choypw

Sep 03 03:55:17
People Are the Puck http://t.co/wMxFCsr via @HarvardBiz
Choypw

Sep 02 19:12:26
@Choypw Looks like Play is about releasing the inner child to lighten-up whereas #gamification is about motivation through game mechanics
GrahamHill

Sep 02 19:09:34
@GrahamHill @mich8elwu Is there any difference between "play" in FISH! http://t.co/4cRufYw and #Gamification? They both aim to engage user.
Choypw

Sep 02 18:59:09
The Science of #Gamification http://t.co/c97p2Oa via @gzicherm @mich8elwu
Choypw

Sep 02 18:42:10
@Choypw @GrahamHill @tedcoine Ah yes, that post is "Kindness Transcends Constraints" http://t.co/2z74Mgm #cxp #leadbiz
KnowledgeBishop

Sep 02 18:17:29
@GrahamHill @tedcoine @KnowledgeBishop Can high quality come with low price? I'll pick fast service and high quality. :) #cem #ux
Choypw

Sep 02 18:16:15
@GrahamHill @tedcoine High quality, fast service or low price. Pick two. Your choice? | @KnowledgeBishop has written an article on this?
Choypw

Sep 02 18:10:45
@Choypw You can have high quality, fast service or low prices. You can pick only two. What is your choice? cc @tedcoine
GrahamHill

Sep 02 18:09:39
"Compete on quality, at a fair price." http://t.co/6v9DgIi via @tedcoine @speak_ink
Choypw

Sep 02 18:07:35
If you start with a heart of kindness, you'll win before you begin. via @KnowledgeBishop #leadfromwithin | Random Acts of Kindness!
Choypw

Sep 02 14:09:48
Why large Cos place too much emphasis on service automation and not enough on service quality http://t.co/GjyOrat via @GrahamHill
Choypw

Sep 02 11:16:51
Urgency can be created by showing user the consequence of not doing it now. #ux #cem #sales
Choypw

Sep 02 11:13:30
"Anything the user can’t figure out is just bad #design" http://t.co/oD0Xl9u via @Jose_GD @ThomasMarzano #UX #cem
Choypw

Sep 02 05:57:52
#Cocreation to better understand Chinese consumers. http://t.co/nEOPMJv via @fpetavy @eYeka @VernetteE @GrahamHill | Crap!
Choypw

Sep 02 01:28:51
#Customer service begins BEFORE you expect it to http://t.co/Q5R4XVn via @jimsmiller @micahsolomon #custserv #cem
Choypw

Sep 02 01:26:54
"Step into your customer’s mind and deliver a brand experience." http://ow.ly/6j0U2 via @MichaelHinshaw #cem
Choypw

Sep 02 01:24:33
Bottling Customer Experience: http://t.co/XcaIfSf via @johnsonwhitney @ariegoldshlager #cem #disruptiveinnovation
Choypw

Sep 01 13:19:26
Meters + value = customer trust + engagement? | Intelligent Utility http://t.co/MQ0D1QA via @thecustomerblog
Choypw

Sep 01 10:30:10
What I learn from #Wharton about #Gamification http://ow.ly/6ised via @mich8elwu #scrm #custserv #cem #ux
Choypw

Sep 01 10:25:54
The Intersection of #Marketing and User Experience | http://t.co/EiAFaZW via @amolkadam @GrahamHill @suijkerwerk #crm #cem #ux
Choypw

Sep 01 04:55:20
Human Capability: The Key to Value Creation http://t.co/GHcJpj2 via @joepine @KimKorn #InfinitePossibility
Choypw

Sep 01 01:44:24
"We suck less than our competition." How's that for a company motto? via @tedcoine @danielnewmanUV #tchat | lol!!!
Choypw

Aug 31 16:06:13
The One Thing Your Employees Need Most | BNET http://t.co/RAWr3Qj
Choypw

Aug 31 16:03:35
The Art of Asking Questions http://t.co/3CyZrlK
Choypw

Aug 31 15:38:21
Why You Should Use Co-Creation To Build A Better Product http://t.co/Ad35J4u via @Netnoblography @scoopit #openbusiness #cocreation
Choypw

Aug 31 10:01:30
@richardsona @marc_c_mandel experience is evaluation of outcome against expectation. 4/x
Choypw

Aug 31 10:00:48
@richardsona @marc_c_mandel touchpoint elements are: people, info, environment, device, output. 3/x
Choypw

Aug 31 09:59:52
@richardsona @marc_c_mandel touchpoint is interaction of touchpoint elements for an outcome. 2/x
Choypw

Aug 31 09:59:08
@richardsona @marc_c_mandel That's why experience without touchpoint is uninteresting. touchpoint is platform for experience. 1/x
Choypw

Aug 31 09:52:45
Nobody Really Wants "Unlimited" http://t.co/LKSdR6Q via @tedcoine @groupthrive #biztip #smallbiz #leadbiz
Choypw

Aug 31 03:59:38
Taking A Customer From Like To Love: The #UX Of Long-Term Relationships http://t.co/N3WDoqc via @responsetek #cem
Choypw

Aug 31 03:57:47
Brand is... http://ow.ly/6gDgj via @MichaelHinshaw
Choypw

Aug 31 03:56:10
Elegant #Communication - The Precision Model http://t.co/lj8yesF via @rbacal #custserv
Choypw

Aug 31 03:53:13
Your brand has to be experienced to be believed & valued http://t.co/rSh6e33 via @thecustomerblog #cem #ux
Choypw

Aug 31 03:51:38
One touchpoint, multiple experiences http://t.co/tQDOnnt via @MichaelHinshaw #cem #ux
Choypw

Aug 31 03:11:05
DIY Marketing Tip: The Four Main Forces Affecting Your Marketing Mix http://t.co/Z3QZFx8 via @ShennandoahDiaz @jeanniecw
Choypw

Aug 31 03:10:13
How do You Accelerate Word of Mouth? http://t.co/9c62yl5 via @bsdalton #WOM #cem
Choypw

Aug 30 02:28:13
touchpoint without experience is unsustainable. experience without touchpoint is untouchable. #cem #ux
Choypw

Aug 30 00:55:06
CEO Guide to Business #gamification http://t.co/xocs2a3 via @beingniche @GrahamHill @Competia
Choypw