Tweets of 16-22 Aug 2011

Aug 22 08:31:37
Understanding the Consumer of the Future http://t.co/HYcAqgT
Choypw

Aug 22 08:26:13
For those enamored by @Mortons please read this http://t.co/Yf9BZUV discussion, started by @ekolsky via @GrahamHill
Choypw

Aug 22 04:45:47
What Is the #Multiverse? http://t.co/IBuZwi6 via @joepine #InfinitePossibility
Choypw

Aug 22 01:47:10
Booz & co 10 clues to opportunity http://t.co/nls4rGQ via @wimrampen @serve4impact
Choypw

Aug 21 13:58:33
Morton’s Story Is Not About Great Customer Service http://t.co/lagvUgM via @Cogiva #cem
Choypw

Aug 21 13:00:18
12 Mind-Blowing Concepts From Malcolm Gladwell's Bestsellers http://t.co/541is7Z
Choypw

Aug 21 08:28:06
Connecting the Future Across Three Horizons combining Strategy and Innovation http://t.co/SlM65w9 via @GrahamHill @Paul4innovating
Choypw

Aug 21 06:34:39
5 Simple Things to Say to Win Over a Customer. http://t.co/kVILgme via @WriteTheCompany @AMAnet @BNET @ElliottDotOrg #CustServ
Choypw

Aug 21 00:09:19
Be Unhappy http://t.co/UZZcDQU via @wimrampen
Choypw

Aug 20 15:46:36
The present-future balance http://t.co/DP9Tucl via @ErikPosthuma
Choypw

Aug 20 08:32:42
Gap Inc. Says Marketing Has Been Ineffective | News - Advertising Age http://t.co/IJBRDyD via @ErikPosthuma
Choypw

Aug 20 03:16:23
How to Turn Customers Into Loyal, Raving Fans http://t.co/ho62knh via @CustomerProfit @WSJ
Choypw

Aug 20 02:55:34
SMART versus ITOCA Goals http://t.co/7ULTRnv via @Riander
Choypw

Aug 20 02:53:13
Never ask "how possible is it?" Ask "is it impossible?"
Choypw

Aug 20 02:12:48
Customer & employee experience: Can't we just hang inspirational posters? http://ow.ly/68483 via @marc_c_mandel #CEM
Choypw

Aug 20 01:55:50
Five perspectives on happiness: http://t.co/xHfuR4E via @bakadesuyo @ResearchDigest @tedtalks @aaker
Choypw

Aug 20 01:54:03
The "New Age of Customer Service" - Getting It Right About Twitter, and Customer Complaints http://t.co/G19jwwL via @rbacal #custserv
Choypw

Aug 20 00:45:34
Defining Customer Needs In Volatile Times: Two Steps To Accelerate Innovation http://t.co/PUP18iC via @B2Community @Strategyn #innovation
Choypw

Aug 19 16:07:47
Attitudinal customer segmentation as a help in customer experience optimization http://t.co/ORu4uxm via @marc_c_mandel #CEM
Choypw

Aug 19 14:12:02
Creating Thicker Customer Experiences http://t.co/oHDhKiL via @Vivisimo_Inc @DawnaMacLean #cem
Choypw

Aug 19 13:23:48
Brands & Experiential Marketing http://t.co/BScaWW1 via @joepine @theginblog #cem
Choypw

Aug 19 09:32:16
Why orchestrating marketing around brands delivers the best results. Part 2 http://t.co/J7RkW8J via @GrahamHill #cocreation
Choypw

Aug 19 09:31:27
Why orchestrating marketing around brands delivers the best results. Part 1 http://t.co/Azdxi3q via @GrahamHill #cocreation
Choypw

Aug 19 05:05:31
Marketing Week on why mutual value is the future of #cocreation not crowdsourced idea contests http://t.co/sy9abaR via @GrahamHill
Choypw

Aug 19 05:03:52
Drop the words "relevance" and "authenticity" from your marketing jargon http://ow.ly/677is via @AnneDGallaher @LindaIreland
Choypw

Aug 19 03:48:22
The 25 Most Influential Business Management Books http://t.co/v2xFFGW
Choypw

Aug 19 03:02:34
47% of executives admit their strategy is to match industry best practices. http://t.co/DZnrhYd via @johntodor
Choypw

Aug 19 02:58:02
Superior customer experience is not about fire fighting http://ow.ly/662X3 via @marc_c_mandel #cem
Choypw

Aug 19 02:54:41
Talk abt wowing customer!| Gr8test #CustServ Story Ever Starring @Mortons Steakhouse http://t.co/c1kpH7E via @Vivisimo_Inc #cem
Choypw

Aug 19 02:51:19
When A Customer Experience Ecosystem Fails http://t.co/jVzdi1c via @ErikPosthuma #cem
Choypw

Aug 19 02:33:33
@KGBD @PatriceF @LindaIreland Worse still, people take things for granted.
Choypw

Aug 19 02:31:45
@KGBD @PatriceF @LindaIreland When people talk, they talk for themselves but seldom for others. There is no WIIFM in the message.
Choypw

Aug 19 02:02:44
"Customer loyalty" is an oxymoron http://t.co/gnhoMXg via @wimrampen
Choypw

Aug 19 01:15:59
@KGBD I find some have such a bias for action they forget the "why and for whom" before they leap into what and how. cc @PatriceF @Choypw
LindaIreland

Aug 19 00:39:53
Pleasure->Passion (Flow)->Higher Purpose Meaning (most long term) via @Brainzooming @DHMovementCEO #TEDxKC
Choypw

Aug 18 21:42:18
@PatriceF @LindaIreland @Choypw Why it is so hard to share that message across a big business? It was my first real lesson in design.
KGBD

Aug 18 15:53:21
A Guide To Customer Expectations Regarding Customer Service and Customer Experience http://t.co/rlWgFnI via @rbacal #cem
Choypw

Aug 18 15:50:45
Customers are human and emotional. You need to focus on excellence. via @LiorStrativity #cem 2/2 | Disagreed. Excellence is just a paradox.
Choypw

Aug 18 15:48:34
Consistent performance is good. But insufficient. via @LiorStrativity #cem 1/2 | Agreed. Consistency is only the entry ticket to competiton.
Choypw

Aug 18 15:33:04
The future is now!
Choypw

Aug 18 01:41:46
What you solve is more important than what you sell. via @LindaIreland #cem
Choypw

Aug 17 01:53:31
"Ideas Don’t Equal Innovation http://t.co/AJ6xeFE via @GrahamHill @knowledgize #innovation"
Choypw

Aug 17 01:10:35
Why Angry Birds is so successful http://t.co/lB3qdnH via @GrahamHill @ThomasMarzano #gamification
Choypw

Aug 17 00:31:53
#CEM Mistakes to avoid: Mapping Your Internal Touchpoints http://t.co/tZFgxii via @Vivisimo_Inc
Choypw

Aug 16 23:35:15
Consistency - The New Battleground in Customer Experience http://t.co/WhA8SVC via @Vivisimo_Inc #cem
Choypw

Aug 16 16:22:46
experience is evaluation of outcome against expectation. every touchpoint creates experience. 2/2 #cem #ux
Choypw

Aug 16 16:20:57
touchpoint is interaction for outcome. It has 5 elements: people, output, info, device, environment. 1/2 #cem #ux
Choypw

Aug 16 16:15:46
7 Essentials For A Quality Culture http://t.co/gj2fttV via @LeadrshpAdvisor @jeanniecw
Choypw

Aug 16 16:12:44
The Evolving Retail Experience |http://t.co/RdK3dEI via @Vivisimo_Inc #cxo #cem
Choypw

Aug 16 16:10:02
BusinessWeek sees #cocreation as the 2nd-largest innovation trend, right behind sustainability http://t.co/hKOJWNL via @dub_research @BW
Choypw

Aug 16 16:05:29
The next wave of business transformation rests on behavioral change via @vineetnayar
Choypw

Aug 16 11:12:12
Redefining the Customer Experience http://t.co/BEl3Pnq via @Vivisimo_Inc #cem
Choypw

Aug 16 05:54:39
Top 100: 17. Experience Design http://t.co/MYg0tAD via @retexperience #cem
Choypw

Aug 16 01:40:38
Customer Experience Ecosystem Mapping http://t.co/Ai64jW5 via @ErikPosthuma #cem
Choypw

Aug 16 01:37:29
Creating Thicker Customer Experiences http://j.mp/oenWVS via @dawnamaclean @DeliverBliss #cem
Choypw