Tweets of 23-29 Aug 2011

Aug 29 23:53:14
Just not "32B". http://ow.ly/6fILE via @MichaelHinshaw #cem
Choypw

Aug 29 23:50:34
When the Brand’s Message Contradicts the Customer's Experience http://ow.ly/6e3Sp via @MichaelHinshaw
Choypw

Aug 29 17:08:33
touchpoint without experience is unsustainable. experience without touchpoint is uninteresting. #cem #ux
Choypw

Aug 29 16:55:03
A complaint is a critical touchpoint. Fix it right... more touchpoints to come. Ignore it? Endpoint immediately! #cxo
Choypw

Aug 29 16:53:05
A complaint is a critical touchpoint. #cxo
Choypw

Aug 29 16:49:18
What can companies gain by resolving complaints? | Happiness everywhere, from employee to customer to community! #cxo
Choypw

Aug 29 16:47:33
What can companies gain by resolving complaints? | What can companies lose by ignoring complaints? #cxo
Choypw

Aug 29 16:44:48
If you can't listen well, you are doomed to fail. #cxo
Choypw

Aug 29 16:43:01
12 perspective snippets on customer experience http://t.co/8A8CN5g via @MichaelHinshaw #cem
Choypw

Aug 29 16:42:26
Are customer complaints a sign of failure or success? | It's sign of success if it's not repeated. Failure if repeat. #cxo
Choypw

Aug 29 16:41:05
New problems are acceptable. Old problems aren't. #cxo
Choypw

Aug 29 16:36:25
"Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker #leadbiz #cxo
Choypw

Aug 29 16:35:10
Is it more beneficial to solve a problem or prevent recurrence? How so? | Both only if firm can learn from mistakes. #cxo
Choypw

Aug 29 16:34:10
Customer is just one of the reasons for any job. Employee is another. #cxo
Choypw

Aug 29 16:30:08
A complaint is not really a complaint. It's just another type of #voc. So face it positively. #cxo
Choypw

Aug 29 16:29:26
Even Steve Jobs handled complaints himself... he'll be forever missed... #cxo
Choypw

Aug 29 16:27:12
If the top doesn't care about #cem, why should the bottom? #cxo
Choypw

Aug 29 16:26:14
Who in the company should champion complaints? Why? | It always starts from the top. Lead by example. #cxo
Choypw

Aug 29 16:25:00
A complaint is a gift only when wowing user is the ultimate goal. #cxo
Choypw

Aug 29 15:22:19
The Variables of #Experience http://t.co/WguwAEN via @joepine @KimKorn #InfinitePossibility
Choypw

Aug 29 13:34:52
What is the difference between #Gamification and Serious #Games? http://ow.ly/6fmft via @mich8elwu #wharton #cem #socbiz #scrm #ux
Choypw

Aug 29 09:53:30
Why You Should Use Co-Creation To Build A Better Product In 2011 | @scoopit http://t.co/wr9xgaZ #openbusiness #cocreation
Netnoblography

Aug 29 09:17:42
Making Service Science Mainstream http://t.co/f7f5zva via @GrahamHill #servicedesign #servicescience
Choypw

Aug 29 08:48:11
#Gamification http://t.co/spil9Ot http://t.co/44JkvIh http://t.co/iqMAtX5 via @gzicherm @avantgame @GrahamHill
Choypw

Aug 29 01:47:04
What marketing executives should know about user experience http://t.co/ipXuSSt via @cooper_journal #ux #cem
Choypw

Aug 29 00:57:59
The New Art And Science Of Great Customer Experience - Forbes http://t.co/7PMMAyL #cem #ux
Choypw

Aug 28 16:38:35
Mapping then sequencing touchpoint is just the first step to positive experience. Innovating experience is what matters. #ux #cem
Choypw

Aug 28 15:00:57
Can customer communities actually destroy #value? http://t.co/LGLO33F via @ariegoldshlager #cocreation #collaboration
Choypw

Aug 28 13:40:35
The Ninja - Power of Expectations http://t.co/aEhdPX0 via @bsdalton @tedcoine #custserv #cem
Choypw

Aug 28 08:04:42
Education #Gamification for motivation in the classroom http://t.co/aclAhC3 via @avantgame @krcraft @webtechman @GrahamHill
Choypw

Aug 28 01:58:55
Does Jobs Have Place In History Beside Edison, Ford? http://n.pr/n7cCCU
Choypw

Aug 27 18:13:17
Is There a Secret to a Great Customer Experience? http://t.co/YDsSy43 via @thecustomerblog #cem #ux
Choypw

Aug 27 13:25:00
Don't Forget To Be Human http://j.mp/nC9XuD via @mitchjoel @DeliverBliss
Choypw

Aug 27 10:48:06
Making your CRM work http://t.co/GRBNCIw via @wimrampen #crm
Choypw

Aug 27 03:56:09
Amazing graphic of customer experience touchpoints http://t.co/jNZGnNn #cem #ux
Choypw

Aug 27 03:51:19
No News Is Good News? 33 Things "No News" Means Besides "Good News" | The Brainzooming Group | Str.. http://t.co/5Dt0jKj
Choypw

Aug 27 03:46:38
How does Federer handle disappointments? http://t.co/nEWsdck
Choypw

Aug 27 03:40:42
Steve Jobs, The Man At Apple's Core http://n.pr/qxKU95
Choypw

Aug 27 02:05:31
What does your customer's memory say about you? http://t.co/AIUH3bX via @MichaelHinshaw @colinshaw_cx #CEM
Choypw

Aug 26 18:54:28
A Good Way to Change a Corporate Culture http://t.co/aD69Z8f
Choypw

Aug 26 06:27:15
Dont just "A Better Mousetrap", make sure the customer knows they'll get less mice! http://t.co/ENVQI8M via @Cogiva #cem
Choypw

Aug 26 06:24:27
Four Elements of Customer Satisfaction http://t.co/nS4EEx7 via @bsdalton @micahsolomon #custserv #cem
Choypw

Aug 26 06:22:22
Why Are #LEGOs So Expensive - the emotional factor http://j.mp/oSPNAj via @Competia #brand #cem
Choypw

Aug 26 06:15:45
Valuing Customer Value Management http://t.co/VxpZhTP via @clearaction @jeanniecw
Choypw

Aug 26 06:14:04
#SteveJobs Best #Quotes http://ow.ly/6cJXf via @mich8elwu #innovation
Choypw

Aug 26 06:10:39
Measuring the Lift from Improved Customer Experience http://t.co/185P1T8 via @Assistly #cem
Choypw

Aug 25 13:44:30
Exposing The Values Myth http://t.co/0m4U9oH via @jeanniecw @LeadrshpAdvisor
Choypw

Aug 25 11:12:50
Insights in the user experience of 18 leading travel websites: http://t.co/d4iiGew via @vanbael #cem #ux
Choypw

Aug 25 04:03:14
Three Trends in Customer Service Experience http://t.co/v8Ftl7L via @Assistly #cem #ux
Choypw

Aug 25 04:01:46
"Small, daily 'wows' turn into big 'wows' for your brand over time" via @JZMcBridePR @disneyinstitute #cem #ux
Choypw

Aug 25 04:00:06
The Brandsphere #Infographic http://t.co/oyijD5b via @mich8elwu @briansolis #brand #pr #cem #scrm
Choypw

Aug 25 03:57:49
Are you setting the right customer expectations? http://t.co/XWE2t1q via @jeanniecw #cem #custserv
Choypw

Aug 25 03:54:56
"Every act of creation is first of all an act of destruction." Picasso via @MichaelHinshaw
Choypw

Aug 25 03:51:12
We need to think through the entire #cem from dreaming, planning, booking, travelling and sharing http://t.co/H1h1AHO via @MartineBakkeren
Choypw

Aug 24 05:25:55
Retail trends, customer experience and customer expectations: http://t.co/n8bSuhO via @thecustomerblog #cem #custserv
Choypw

Aug 24 05:17:46
Putting employees before customers http://t.co/tUN8C4z via @gloriakcheung #custserv #cem
Choypw

Aug 24 05:15:02
Is your customer experience winning customers? http://t.co/S74EEwc via @bsdalton #cem #custserv
Choypw

Aug 24 05:14:17
The Eight Realms of Experience http://t.co/8KybwNr via @joepine #InfinitePossibility
Choypw

Aug 24 05:12:55
What do you do when your product basically works? Engage, surprise and delight the UX way http://t.co/1MFK3jk via @GrahamHill #gamification
Choypw

Aug 24 05:12:06
Winning & Failing Co-Creation Platforms (by boardofinnovation.com) http://t.co/rbwl8xw via @GrahamHill @wimrampen
Choypw

Aug 23 15:06:41
retail trends, customer experience and customer expectations: http://t.co/WPi4lLD
thecustomerblog

Aug 23 14:08:32
Lame Customer Service Excuses and Hidden Masterminds: http://t.co/gVC7FtL via @thecustomerblog @HarvardBiz
Choypw

Aug 23 13:47:53
Great experience is like a flow. Negative experience is just another drop. #cem #ux
Choypw