Tweets of 9-15 Aug 2011

Aug 15 21:12:35
Does Customer Experience Trump Price? http://t.co/S2F2nDC via @Vivisimo_Inc #cem
Choypw

Aug 15 21:09:51
International Journal of Design Special Issue: Designing for Services http://t.co/JtWM1MM via @MrStickdorn @wimrampen @dasangiorgi
Choypw

Aug 15 16:58:53
Treat every customer like they are the only one, treat every employee the same way - value inspires value. via @LovelyLu #cem
Choypw

Aug 15 16:57:33
Final column by @macdonaldgroup on Experience Economy: When 'new' is old http://t.co/07nJNJM via @joepine #TEE2 #cem
Choypw

Aug 15 16:54:17
The New Experience Economy: Improving consumer experiences from @macdonaldgroup http://t.co/ngATA2k via @joepine #TEE2 #cem #cxo
Choypw

Aug 15 16:26:56
@BDIonline @stevemassi Brand is defined by customer. :) #cxo
Choypw

Aug 15 16:26:03
Reward is tangible; Recognition is intangible. via CaffeineKeybord @stevemassi #cxo
Choypw

Aug 15 16:23:43
Your brand is the relationship between employee and customer. Happy cust = #WOM, sales, loyalty. @stevemassi @Choypw #cxo
BDIonline

Aug 15 16:22:06
@danielnewmanUV That's huge! Is brand a by product, or is it the foundation? #cxo
Choypw

Aug 15 16:21:27
agree, but feel that they are integral RT @Choypw: @stevemassi Don't be confused. Your brand is more than your employee and #cx. #cxo.
stevemassi

Aug 15 16:21:01
@Choypw it is a by product of taking care of your customer, your employee, and your strategy #CXO
danielnewmanUV

Aug 15 16:20:42
@danielnewmanUV Brand is a by product of...? I'm a bit confused here. #cxo
Choypw

Aug 15 16:20:16
@stevemassi Don't be confused. Your brand is more than your employee and #cx. #cxo.
Choypw

Aug 15 16:19:21
Internal brand is culture. Culture is about VMV. #cxo
Choypw

Aug 15 16:17:59
@Choypw don;t b confused, your employes and #CX are your "brand" #cxo
stevemassi

Aug 15 16:17:30
Brand is a by product right? RT @Choypw: Customer first. Employee always. Brand "last." #cxo
danielnewmanUV

Aug 15 16:17:14
Customer first. Employee always. Brand "last." #cxo
Choypw

Aug 14 18:40:21
@Choypw another good example of the importance to reduce Customer effort to create value
wimrampen

Aug 14 18:32:19
The Value Waterfall http://t.co/ZeuCo6u via @wimrampen
Choypw

Aug 14 16:41:15
The death of Big Ideas http://ow.ly/62IEp via @wimrampen @business_design @practicallyrad
Choypw

Aug 14 15:42:52
Do you sell products or experiences? http://t.co/2flCMNH via @bsdalton #cem
Choypw

Aug 14 12:25:57
The 7 Habits of Highly Innovative People | BNET http://t.co/Oz19dvY
Choypw

Aug 14 11:41:07
Getting Gamification Right. http://t.co/405vNrV via @welivetoplay
Choypw

Aug 14 11:36:43
Thomas Friedman nails it with "The Theory of Everything (sort Of)" in NYT: http://t.co/DTFafbk via @tedcoine
Choypw

Aug 14 09:28:06
The Pain We Cause to Customers with Choice http://t.co/IKNE2zV via @wimrampen #cem
Choypw

Aug 14 07:59:47
Do you have to enchant your customers to gain loyalty? http://t.co/84JBb3u via @scoopit @GrahamHill @serve4impact
Choypw

Aug 13 08:31:38
How much consumers innovate… and how businesses are lagging behind http://t.co/bay1zog via @Joycediscovers @eYeka #cocreation
Choypw

Aug 13 08:26:45
Why fixing business basics is MORE PROFITABLE than delighting customers http://t.co/ag0dPuU via @GrahamHill
Choypw

Aug 13 01:09:06
Putting the Tactics before the Strategy in Customer Experience http://t.co/F1pDWkJ via @markorlan
Choypw

Aug 12 19:11:43
The Customer Service Equation http://t.co/dEZ2Fg3
Choypw

Aug 12 15:47:47
Stop the Random Acts of Customer Engagement http://t.co/Ei0cw7i via @LindaIreland @DQveep #cem
Choypw

Aug 12 15:10:46
World Class Companies Create Compelling Customer Experiences http://t.co/U0ijD6r via @LindaIreland @JohnBaldoni @Gardner_Dave #cem
Choypw

Aug 12 14:36:18
@jeanniecw So brand is the first touchpoint for both customers and employees. ZMOT happens in mind.
Choypw

Aug 12 14:18:02
@choypw I don't think it's either/or. The experience starts differently 4 everyone. But I agree brand promise is the foundation 4 all of it!
jeanniecw

Aug 12 13:45:58
High price can be of benefit to customers. It allows them to gain satisfaction from public purchase and consumption of high end. @thinktank_
Choypw

Aug 12 12:38:26
Recruiting: The First Touchpoint http://nblo.gs/lzRkS via @jeanniecw | Brand is the first employee touchpoint instead.
Choypw

Aug 12 09:49:52
How Brands Earn My Loyalty: A Millennial’s Perspective http://t.co/usC0up2 via @socialamateur @zachsbuzz
Choypw

Aug 12 07:44:37
What do Customers Want: Value and to be Valued http://tinyurl.com/3t6qnnv via @Bucholtz @CRMStrategies #CRM
Choypw

Aug 12 03:57:17
Answering customer's Q is secondary. Listening to their story and showing empathy is more important. via @responsetek @houthum #cem
Choypw

Aug 12 03:05:41
"In every touchpoint there is an opportunity" via #Clarabridge @Vivisimo_Inc @cxpa_assoc #cem #ux
Choypw

Aug 12 03:04:40
Starts with listening to customer http://bit.ly/oJMWgX via @Vivisimo_Inc #cxo #cem
Choypw

Aug 12 02:58:10
Innovate your customer experience. See http://lnkd.in/a2hji4 via @ShaunSmith_CEM #cem #ux
Choypw

Aug 12 02:56:44
Excellent Customer Experience Starts with a Smile http://bit.ly/r3dyey via @Cogiva #cem #ux
Choypw

Aug 12 01:34:21
Turning Around Negative Attitudes http://dlvr.it/fsdly via @rbacal #leadbiz
Choypw

Aug 11 23:53:56
Measuring the value of search http://t.co/liC8hmf via @wimrampen
Choypw

Aug 11 23:52:57
How to Test Your Empathy http://t.co/0IWkZZi via @GuyWinch #psych #kindness #custserv #empathy #communication #happiness #cem
Choypw

Aug 11 23:50:19
Customer loyalty requires honesty, communication, commonality & foresight: http://t.co/ojCMICl via @jimsmiller @AnnieMueller #custserv
Choypw

Aug 11 13:50:13
See how fun can change behaviour for the better at www.thefuntheory.com via @GrahamHill #thefuntheory
Choypw

Aug 11 13:49:22
The Human Side of Brand Storytelling http://t.co/yKFunrv via @goonth @nedkumar @Sparksheet #storytelling
Choypw

Aug 10 23:46:56
5 Reasons Why Your UX Strategy is Incomplete http://t.co/GCQ936W via @MindTouch @MichaelHinshaw @dmnguys #custserv #UX
Choypw

Aug 10 23:43:31
Consistency is a Value-add http://t.co/zdqdKyw via @milesaustin @tedcoine #cem | Consistency is a must-have instead!
Choypw

Aug 10 23:41:43
Excellent Customer Experience Starts with a Smile http://bit.ly/mZT5t7 via @Vivisimo_Inc #cem #custserv
Choypw

Aug 10 23:40:28
"Creativity consists largely of rearranging what we know in order to find out what we do not know." George Kneller via @MichaelHinshaw
Choypw

Aug 10 23:38:38
The good leader makes a profit: The great leader makes a difference. via @KnowledgeBishop #leadfromwithin
Choypw

Aug 10 23:37:52
Creating an optimal customer experience http://bit.ly/nclk5v via @Vivisimo_Inc #cem
Choypw

Aug 10 23:36:10
Improving the life experience of a customer goes beyond their exp with YOUR company. via @brentleary @bcarroll7 #CRMe11 #cem
Choypw

Aug 10 15:31:00
Kathy Macdonald on The Experience Economy: paying for the experience http://t.co/Uj3Wunh via @joepine #cem #ux
Choypw

Aug 10 14:31:31
What jobs have you hired social media to do for you? via @johnsonwhitney @GrahamHill http://ow.ly/5Yarc #crme11
Choypw

Aug 10 13:47:03
Want To Transform Your Customer Experience? Learn More About Service Design http://bit.ly/qNIrZe via @kerrybodine @Vivisimo_Inc #cem
Choypw

Aug 10 13:19:14
The Physiology of (Over-)Sharing: we pass on information mainly for emotional, not rational, reasons http://bit.ly/oOuylf via @OneNakedApe
Choypw

Aug 10 13:16:22
Gamification, Valid Term or Marketing-Speak? http://t.co/Vrx4JBx via @frogdesign
Choypw

Aug 10 13:14:02
GenY has transactional loyalty for the company - what have you done for me lately. via @YourCustomers @BlakeLaundau #CRMe11
Choypw

Aug 10 13:13:02
Customer Experience vs Customer Service http://t.co/4Jsgk8x via @jeanniecw #cxo #custserv #cem
Choypw

Aug 09 22:29:04
In the future, stores may no longer be relevant: From Retail to "Me-tail" http://bit.ly/radWsM via @Accenture @ralph_ohr
Choypw

Aug 09 22:28:09
The Achilles Heel of Customer Development http://t.co/jIj1y37 via @ashmaurya @raesmaa
Choypw

Aug 09 22:25:01
Three Things Threatening Authenticity http://t.co/JhAnGeN via @ginidietrich @tedcoine
Choypw

Aug 09 13:27:12
12 Most Impactful Ways You Can Give Little Extras To Enhance Customer Experience http://bit.ly/pKb7EU via @Assistly #custwow #cem
Choypw

Aug 09 12:34:38
@Choypw What should you do to people who destroy value in business? Is it time to measure employee lifetime value? http://is.gd/4paEzC
GrahamHill

Aug 09 12:33:00
@Choypw I wonder. Will people ever become largely redundant in businesses. You already hardly see them in some factories.
GrahamHill

Aug 09 12:30:32
@GrahamHill Or let me ask this. What is not related to people at the end of the day? Even B2G is.
Choypw

Aug 09 12:24:36
@GrahamHill B2B and B2C are the what. P2P is the how. 2/2
Choypw

Aug 09 12:23:12
@GrahamHill Who makes decision in biz? Bizpeople. Who are bizpeople? People! 1/2
Choypw

Aug 09 12:14:14
@Choypw Peers are individual people. So are consumers. But Business is so much MORE than just people.
GrahamHill

Aug 09 12:06:35
Quality service produces unforgettable experience. #ux #cem #custserv
Choypw

Aug 09 11:29:44
@GrahamHill @rwang0 It's like asking "is consumer user, or is user consumer?"
Choypw

Aug 09 11:27:29
@GrahamHill @rwang0 B2B and B2C are just context. P2P makes things happen. 2/2
Choypw

Aug 09 11:26:14
@GrahamHill @rwang0 What's P? Peer? How about People? What's B? What's C? At the core, B and C are People. 1/2
Choypw

Aug 09 11:06:06
@Choypw B2B / B2C is subset of P2P. How do you work that one out? #crme11 cc @rwang0
GrahamHill

Aug 09 10:53:33
What % of business is B2B / B2C > 99%? And what % P2P? <1% via @GrahamHill #crme11 | Hm... What's P...? Without P, would there be B / C?
Choypw

Aug 09 10:51:42
@rwang0 @GrahamHill B2B / B2C is subset of P2P. #crme11
Choypw

Aug 09 10:42:45
Water can be more than a precious commodity http://bit.ly/pi5vb8 via @Jabaldaia #creativity | Be water, my friend. :)
Choypw

Aug 09 10:32:53
Closing Whirlpool's #innovation process with a bow. http://t.co/zGKGnG4 via @GrahamHill @indiathink @MoisesNorena #innochat
Choypw

Aug 09 10:30:55
Why #CRM Fails - and How to Fix It http://is.gd/kvwK2n via @GrahamHill
Choypw

Aug 09 02:12:35
You must KNOW your lifetime customer value: A Forbes #cem post by @ChrisZane http://onforb.es/oSDuy4 via @KnowledgeBishop #CustServ #leadbiz
Choypw

Aug 09 02:07:19
Which comes first: employee satisfaction or customer satisfaction? http://zite.to/prtd5K via @bsdalton #custserv
Choypw

Aug 09 02:05:55
3 Steps to Optimizing #CustomerExperience in the Face of Device Proliferation http://bit.ly/p7WeSU via @MichaelHinshaw @1to1Media #cem
Choypw