Tweets of 1-7 Nov 2011

7 Nov
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw

7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw

6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw

6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw

6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw

6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw

5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw

5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw

5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw

5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw

5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw

5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw

5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw

4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw

4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw

4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw

4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw

4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw

4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw

4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw

4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw

4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw

4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw

4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw

3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw

3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw

2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw

2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw

1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw

1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw

1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw

1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw

1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw

1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw

1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw

1 Nov
Doing biz is just not for profit. #cxo
Choypw

1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw

1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw