Tweets of 8-14 Nov 2011

14 Nov
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw

14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw

14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw

14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw

14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw

14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw

14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat

14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat

13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw

13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw

13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw

12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw

12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw

12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw

12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw

11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw

11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw

11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw

11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw

10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw

10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw

10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw

10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw

10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw

10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw

9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw

9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw

9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw

9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw

9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw

8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw

8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw

8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw

8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw

8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw

8 Nov
Output is not outcome. #cxo
Choypw

8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw

8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw

8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw

8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw