Tweets of 25-31 Oct 2011

31 Oct
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
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31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
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31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
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31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
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30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
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29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
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29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
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29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
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29 Oct
Help me help you. Jerry Maguire
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29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
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28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
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28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
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28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
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27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
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27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
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27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
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27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
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27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
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26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
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26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
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26 Oct
Strategy is talk. Execution is walk. Walk the talk.
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26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
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25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
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