Tweets of 13-19 Dec 2011

19 Dec
Customer Experience and #Brand Touchpoints bit.ly/thYhke #cem
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19 Dec
Five Steps to Great Customer Experiences bit.ly/w1sXnm #cem
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19 Dec
Customer Versus Employee: Who is King? bit.ly/tZmm0C
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19 Dec
Aligning the employee and customer experiences bit.ly/vvvAdX
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19 Dec
Building a Brand That Matters, One Employee at a Time: The Zappos Story bit.ly/uq4ZQz
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19 Dec
Brand Experiences are for Employees and Customers http://skilfulminds.com/2009/04/06/brand-experiences-are-for-employees-and-customers/ #cem
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19 Dec
How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] lnkd.in/zpnMXt
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19 Dec
The difference between a failure and a mistake (and why you should care) zite.to/suOBGA via @vanbael
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19 Dec
Engaged Employees = Happy Employees = Happy Customers = Profit! via @tedcoine @BradBennett @MicJohnson
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18 Dec
Lessons In Risk, Reward, And Failure From 7 Brand Disasters lnkd.in/mPsZEf
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18 Dec
Brilliant & Creative Poster Designs You Can’t Miss lnkd.in/PAne2K
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18 Dec
The Three "Ds" of Customer Experience http://hbswk.hbs.edu/archive/5075.html #cem
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17 Dec
Why every manager should think and act like a CEO lnkd.in/Sxze9v
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17 Dec
Improve Sales by Boosting Collaboration lnkd.in/y8NRyd
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17 Dec
Why The Best Brands Eventually Leave Their Names Behind lnkd.in/neEuQk
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17 Dec
Buyerology Trend: Humanize the Buyer Experience by @tonyzambito soc.li/ezWdkmD via @YourCustomers
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17 Dec
It’s about human experience, and beyond, to co-creation http://rethinkingmarketing.wordpress.com/2011/12/15/its-about-human-experiences-and-beyond-to-co-creation/ via @wimrampen
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17 Dec
We think it's the little "wow's" that exceed expectations! via @DisneyInstitute #DThink
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17 Dec
"Four Innovation Insights From Customers" bit.ly/ttykIi via @eYeka @VernetteE
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16 Dec
The Brand Keys 12 for 12: Brand and Marketing Trends for 2012: Part 2 - Forbes lnkd.in/rUGM7b
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16 Dec
10 Commandments Of A Great Culture twrt.me/07ohf0 via @LeadrshpAdvisor @jeanniecw
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16 Dec
The right way for companies to apologize, 3 step program bit.ly/rMxOOn via @DeliverBliss
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16 Dec
Embedding Design tinyurl.com/co5ancq via @InformaatXD
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16 Dec
4 Critical Traits of an Entrepreneur lnkd.in/cm9g3i
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16 Dec
Jim Collins, Meet Michael Porter lnkd.in/xM_NXP
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16 Dec
Decision fatigue. Are you complicating the #brand experience and losing customers? ow.ly/80GEK via @MichaelHinshaw #cem
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16 Dec
Not sure how to lose a valuable customer? Here are half a dozen ways... ow.ly/80FMb via @MichaelHinshaw @LiorStrativity #cem
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16 Dec
"Bigger, better, more." v "Easier, cheaper, faster." ow.ly/7ZD2i via @MichaelHinshaw #cem
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16 Dec
4 #tips to fluster your #competition bit.ly/sy1utp via @FastCompany @TheForumCorp
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15 Dec
Chinese luxury labels challenge Western counterparts lnkd.in/nWbYMz
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15 Dec
12 consumer trends for 2012 ow.ly/80nKD via @method_inc
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15 Dec
What Great Companies Know About Culture lnkd.in/nT--tv
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15 Dec
Consistency and the Customer Experience: Wise or Foolish? shar.es/oVhgm via @OnionInsights #cem
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15 Dec
Any experience is shaped by factors & beliefs that are not visible bit.ly/uUQ8PK via @jonahlehrer @ralph_ohr
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15 Dec
#Marketing’s Role In The Customer Experience Ecosystem w/ @ClickFox CEO Marco Pacelli bit.ly/svCkLc via @WriteTheCompany #CEM
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14 Dec
Learn About Selling to Your Customers by Buying by @stevensreeves goo.gl/fb/ohZHB via @YourCustomers #cem
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14 Dec
"Creativity consists largely of rearranging what we know in order to find out what we do not know." George Kneller via @MichaelHinshaw
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13 Dec
#Brand Experience versus Customer Experience community.forrester.com/thread/5519 via @kerrybodine #cem
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13 Dec
6 Disciplines for Reaching Customer Experience Maturity bit.ly/vdRhaW via @OnionInsights #ux #cem
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13 Dec
The Obvious, the Easy, and the Possible - (37signals) lnkd.in/4T94Ei
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13 Dec
Forget destinations. Your brand is everywhere and nowhere. feedly.com/k/swkV1I via @wimrampen #cem
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13 Dec
"Redefining Customer Experience : Innovation Series : Part -1" on Bank Innovation: ning.it/sXnHhI via @joepine @CustomerCharged #cem
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13 Dec
Smart #touchpoints are going to change your industry. Learn how... ow.ly/7WHB4 via @MichaelHinshaw #cem
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