17 April 2007

Self-Talk Beta

"Relentless, repetitive self talk is what changes our self-image." Denis Waitley

Two-way communication is always prefer to one-way. Two-way is about mutual respect. It is achieved by listening. Everyone can hear, but not everyone is willing to listen. Listening is actually the willingness to hear. When both parties are willing to listen, two-way communication is formed. Else, it is only one-way communication.

In one-way communication, the sender talks, and the receiver listens. This is not communication at all. The sender does not need to listen, because he or she does not want to listen. The sender enjoys talking so much that the receiver's feedback is usually being ignored. The sender can talk a lot without saying anything. Same applies to the receiver. He or she can hear everything but listen nothing. When there is no balance in communication, it produces negative touchpoint experience.

There is perhaps one kind of one-way talk that delivers positive touchpoint experience, and it is positive self-talk.

Self-talk is an internal dialogue, which influences one's touchpoints with others, thereby determining the quality of one's experience. Self-talk happens unconsciously. Nobody knows why and when it happens. If self-talk is negative, it drives negative thinking. When negative thinking dominates, everything delivered becomes negative. When negative touchpoint experience becomes routine, lose-lose outcome is inevitable. Positive self-talk helps people stay away from negative, and gear towards positive by giving them the power to handle adversity.

Life is and should be full of both ups and downs. Life without both is lifeless. People have no problems with ups. Positive self-talk is meaningless during ups. People are lost during downs. Positive self-talk neutralizes negative experience, and reverses pessimistic to optimistic.

Stay positive. Stay downside up.

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