Tweets of 13-19 Jun 2012

19 Jun
user is subset of human “@Choypw: Consumer is subset of user. #ux #cem”
‏@fabnet_be

19 Jun
Consumer is subset of user. #ux #cem
‏@Choypw

19 Jun
8 real-life examples where fewer words convey more meaning http://goo.gl/yQwms via @BeckyGaylord @jeanniecw
‏@Choypw

19 Jun
#Gamification --> Engagement --> Adoption --> Viral Growth via @mich8elwu
‏@Choypw

19 Jun
Do you need your customers more than they need you? http://blogs.forrester.com/harley_manning/12-06-18-you_need_your_customer_more_than_your_customers_need_you?cm_mmc=RSS-_-MS-_-64-_-blog_178 via @thecustomerblog #cem
‏@Choypw

19 Jun
Faster is not better. Quality trumps quantity. Fidelity trumps noise. Right time trumps real time via @rwang0 @tdebaillon
‏@Choypw

19 Jun
The Evolution of #Gamification in the Workplace http://buff.ly/Kzqwff via @Jon_Ferrara
‏@Choypw

19 Jun
Exceptional Customer Experience - 6 Steps to Achieving One by @WBendle http://ow.ly/bFbk3 via @Brainzooming #cem #custserv
‏@Choypw

19 Jun
@Choypw I'm not opposed to firing a customer. But first let's look at why that abuse is happening.
‏@CXJourney

19 Jun
Customer-centric culture: Everyone working toward a common goal, with customer in mind. @CXJourney
What if customer abuses firm?
‏@Choypw

19 Jun
@Choypw The customer is the "common perspective."
‏@CXJourney

18 Jun
Customer advocacy is the key to brand longevity: It's either revamp or regret. via @KnowledgeBishop #custserv #cem
‏@Choypw

18 Jun
On finding what matters most to your customers: http://ow.ly/bjPem vis via @jimtincher @LindaIreland #cem
‏@Choypw

18 Jun
#Brand talk isn't helping your company, replace it? http://www.fastcodesign.com/1670044/branding-talk-isnt-helping-your-company-heres-what-should-replace-it?partner=homepage_newsletter via @thecustomerblog #cem
‏@Choypw

18 Jun
The “Doing” of Customer Experience http://nblo.gs/yTwaC via @jeanniecw #cem
‏@Choypw

18 Jun
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #brand #marketing #cem #culture
‏@Choypw

18 Jun
A strong customer-centric culture: Everyone working toward a common goal, with a common perspective in mind. @CXJourney | Where is customer?
‏@Choypw

18 Jun
Gamification for HR http://lnkd.in/5xF6si
‏@Choypw

18 Jun
Here's an example of negative and more positive cultures http://www.kay-lambertassociates.co.uk/how-to-avoid-a-vulture-cultureand-create-a-culture-of-construction/ via @tedcoine @timothykla #hr
‏@Choypw

17 Jun
All the good advertising in the world can't compare to one good personal experience. via @MossiTech #cem
‏@Choypw

17 Jun
Build Customer Experience by Focusing on Employee Experience With Same Vigor http://bit.ly/OVfnmU via @CXJourney @cmswire #cem #hr
‏@Choypw

17 Jun
Experience is never about 5 senses, but beyond: hands, head, and heart. #cem #ux
‏@Choypw

17 Jun
Wow Customer Experiences – Defined and Delivered http://bit.ly/Mb0cE3 via @CustExpNews #cem #voc
‏@Choypw

17 Jun
Pick a number between 1 and 1000. http://risd.cc/LWLpAg via @johnmaeda
‏@Choypw

17 Jun
It's Time to Focus on Employee Experience http://bit.ly/KGPQQ2 via @CXJourney #hr #tchat #culture #cem
‏@Choypw

17 Jun
Designing a Customer Experience http://bit.ly/L2vxNt via @JTinKC @TPDashboard #cem
‏@Choypw

17 Jun
Simplifying Loyalty Driver Analysis http://tinyurl.com/7derq9w via @bobehayes #cem
‏@Choypw

16 Jun
Interesting piece on happiness and failure? http://www.guardian.co.uk/lifeandstyle/2012/jun/15/happiness-is-being-a-loser-burkeman via @thecustomerblog
‏@Choypw

16 Jun
Changing the World, One Thank You at a Time http://bit.ly/Jylopb via @CXJourney #culture
‏@Choypw

16 Jun
Are these the 4 stages of the customer centric journey? http://www.customerthink.com/article/let_your_customers_inspire_you_four_stages_of_customer_centric_journey via @thecustomerblog
‏@Choypw

16 Jun
Customer Journey Map
Continuous Improvement http://bit.ly/ONfhh2 via @shmula @TPDashboard #cem
‏@Choypw

15 Jun
What's Your Customer Effort (Score)? http://ow.ly/bAA37 by @annettefranz via @LindaIreland #cem
‏@Choypw

15 Jun
Are Employees Your Competitive Advantage? via @shawmu @tedcoine
‏@Choypw

15 Jun
Remove the 7 Inhibitors to Customer Experience Success http://ow.ly/bAvlN via @MichaelHinshaw #cem
‏@Choypw

15 Jun
Exceptional Customer Experience - Six Steps to Achieving One - http://ow.ly/bzATk via @Brainzooming @wbendle #CEM #custserv
‏@Choypw

14 Jun
The new elevator pitch: Now in five slides or less http://bit.ly/Kq8Ott
‏@Choypw

14 Jun
Branding is Storytelling - To Thine Own Brand Be True http://buff.ly/JZlNxh via @Jon_Ferrara @Meghatron5 #Marketing
‏@Choypw

14 Jun
CEOs and CMOs have to be in it to deliver the customer experience? http://www.forbes.com/sites/johnellett/2012/06/13/cmos-as-bridge-builders/ via @thecustomerblog #cem
‏@Choypw

14 Jun
The smartest way to close the deal focuses on the bottom-line impact for the #customer http://bit.ly/LylU7b via @Sales_Source @TheForumCorp
‏@Choypw

14 Jun
#Brand Management and the King Oyster Principle: http://dld.bz/b5gkN via @LindaIreland @brandamentalist
‏@Choypw

14 Jun
The problem with traditional #CRM is that it turns people into data and relationships into rules of engagement. http://buswk.co/KpcQyC via @BW
‏@Choypw

14 Jun
Moving Beyond Customer Engagement to Advocacy http://bit.ly/Ls1AEs via @MichaelHinshaw @farlandgroup @RoanneNeuwirth #cem #crm
‏@Choypw

13 Jun
Can loyalty program's be bad for business? http://blogs.hbr.org/cs/2012/06/why_loyalty_programs_can_be_ba.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date via @thecustomerblog
‏@Choypw

13 Jun
What The Most Successful People Do Before Breakfast
Fast Company http://bit.ly/MrtrEp via @DeliverBliss
‏@Choypw

13 Jun
How To Win The Talent War
Fast Company http://bit.ly/L1k3cv via @TPDashboard
‏@Choypw

13 Jun
Method 10x10: Who's the Chief Experience Officer? http://10x10.method.com/whos-the-chief-experience-officer/ via @kimkorn #cem
‏@Choypw

13 Jun
Why Strategy Matters - Forbes http://lnkd.in/2qdRDq
‏@Choypw

13 Jun
Agility: the ingredient that will define next generation Leadership - Forbes http://lnkd.in/-X7NtK
‏@Choypw