Tweets of 6-12 Jun 2012

12 Jun
Journey Mapping Principles that Influence Business Strategy & Tactics http://bit.ly/Lx0aaA via @TPDashboard #cem
‏@Choypw

12 Jun
Keeping the brand experience, not as easy as it sounds? http://www.business2community.com/branding/keeping-your-brand-promise-0186551?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+B2CMarketingInsider+%28Business+2+Community%29 via @thecustomerblog @MichaelHinshaw #cem
‏@Choypw

12 Jun
Experience based Segmentation http://zite.to/LwHbgh via @bsdalton #cem #crm
‏@Choypw

12 Jun
"Customers don't want to be managed and acquired. They want to be listened to and helped." @Jon_Ferrara via @BernardoBorjas #crm #cem #scrm
‏@Choypw

12 Jun
"Customer co-creation is open innovation with customers" (Frank Piller) http://mass-customization.de/key-words-defined.html via @Yannigroth
‏@Choypw

12 Jun
Feel or die and six other essentials for creating happy customers http://www.1to1media.com/weblog/2012/06/7_ways_to_customer_happiness.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem #crm
‏@Choypw

11 Jun
"How consumers think about brands is shaped more by experience than adverts" http://is.gd/pHJtow via @GrahamHill #cem
‏@Choypw

11 Jun
Lippincott on the importance of authentic branding stories and inspiring branded experiences http://is.gd/jF3eN7 via @GrahamHill #cem
‏@Choypw

11 Jun
Ten Lessons from Peter Thiel's Class On Startups - Forbes http://onforb.es/LEU9qZ via @Brainzooming @thinkbigkc
‏@Choypw

11 Jun
How to Thank Your Employees in Only 8 Words http://ow.ly/btNV7 via @Hyken @Inc
‏@Choypw

10 Jun
Customer Experience – Next Competitive Battlefield
w for wow !!!!!! http://lnkd.in/UFqpdN
‏@Choypw

10 Jun
Canon makes every touch a “power touch”: Multichannel sales and service success story http://bit.ly/LzLNEw #cem #crm
‏@Choypw

10 Jun
4 Brands That Know How to Tell a Story http://lnkd.in/wEWtJH
‏@Choypw

9 Jun
"Breath is between conscious and subconscious." Kelly Dobson http://risd.cc/LHncYZ via @johnmaeda
‏@Choypw

9 Jun
Former Coke executive slams 'share of stomach' marketing campaign http://lnkd.in/ABtQJw
‏@Choypw

8 Jun
"how consumers think about brands is shaped more by customer experience than adverts" http://www.marketingweek.co.uk/trends/how-legends-harness-power-of-brand-story/4002075.article via @thecustomerblog #cem
‏@Choypw

8 Jun
Know When to Manage and When to Coach http://lnkd.in/AF225Y
‏@Choypw

8 Jun
Foster A Collaborative Sales Team: 5 Ways http://lnkd.in/xiy974
‏@Choypw

8 Jun
Customer Reference Programs at The Tipping Point http://lnkd.in/F2UFem
‏@Choypw

8 Jun
The Art of Letting Go http://lnkd.in/svZxvW
‏@Choypw

7 Jun
Useful excerpt from McKinsey book on sales operations http://tinyurl.com/6sbnlc9 via @1to1media @DonPeppers
‏@Choypw

7 Jun
Meetings, by Steve Jobs http://www.fastcodesign.com/1669936/meetings-are-a-skill-you-can-master-and-steve-jobs-taught-me-how via @DeliverBliss
‏@Choypw

7 Jun
The wise know all the whys, and let you find the hows. @johnmaeda
‏@Choypw

7 Jun
For B2B Marketers, the Zero Moment of Truth Is Also Mobile by @steveolenski http://goo.gl/fb/Zn3CU via @YourCustomers #cem
‏@Choypw

7 Jun
What do @Amazon, @LEGO_Group and @zappos have in common? http://bit.ly/L2FGpy Personal touch in #custserv via @TheForumCorp #cem
‏@Choypw

7 Jun
FIVE yes-or-no questions can determine whether your business is genuinely trusted by customers http://tinyurl.com/76nreu3 via @DonPeppers
‏@Choypw

7 Jun
Never forget that to the customer it's about one moment. Not about the trends. via @MichaelHinshaw @novologic @KateNasser #cem
‏@Choypw

6 Jun
@Choypw @shaunsmith_cem Wealthy consumers prefer to 'experience' except in China where the rich still prefer to acquire expensive brands.
‏@ShaunSmith_CEM

6 Jun
#cem Wealthy consumers are moving from 'owning' to 'experiencing'. http://bit.ly/L9Wqd3 via @ShaunSmith_CEM
‏@Choypw

6 Jun
The big boys in marketing are interested in the Customer Journey http://is.gd/ZG83TZ and http://is.gd/v0hB2c via @GrahamHill
‏@Choypw

6 Jun
#Cocreation is a double-edged sword; it increases customer value but increases employee stress http://is.gd/3YQXmh via @GrahamHill
‏@Choypw

6 Jun
Customer Experience #Brand Strategy - 22 Articles to Explore Your Strategy http://ow.ly/bo53x via @Brainzooming #ux #custserv #cem
‏@Choypw

6 Jun
Facebook Will Disappear by 2020, Says Analyst http://lnkd.in/HFdScE
‏@Choypw

6 Jun
A Short Manifesto on Disconnecting http://goo.gl/yBFkC via @jeanniecw
‏@Choypw

6 Jun
How the intersection of customer experience & performance chains can set you up to win http://www.game-changer.net/2012/06/05/3-common-innovation-mistakes/#.T84feFgnERk.twitter via @jorgebarba @clavm
‏@Choypw