Tweets of 2-8 May 2012

8 May
We should treat memory, the hallmark of experiences, as consumer durable http://bit.ly/KUHWPi @GarettJones in @TheAtlantic @joepine #cem
‏@Choypw

8 May
How to Compete on Values http://goo.gl/DuPsE via @tedcoine
‏@Choypw

8 May
Proto Partners' pres "How to transform vision into value" http://bit.ly/IT8GN1 via @adamstjohn @protopartners #ServiceDesign #cem
‏@Choypw

8 May
The 5 Customer Experience Competencies http://wp.me/p2dxad-kB via @OnionInsights @jeannebliss #cem
‏@Choypw

8 May
The customer experience journey has a moving destination. If you stand still, you're falling behind. via @MichaelHinshaw @ValaAfshar #cem
‏@Choypw

8 May
#Gamification will always work in short term, but what about long term? http://ow.ly/aJfID via @mich8elwu
‏@Choypw

7 May
Economy still sucks. But here are 7 steps to winning new business in bad times http://tinyurl.com/77dhh3o via @DonPeppers
‏@Choypw

7 May
The Elegance of Simplicity: Creating Experiences the Drive Purchase
The Customer Collective http://lnkd.in/ZKMkfV
@Choypw

7 May
@DesignThinkers @choypw @jeffsussna @grahamhill and in #sdlogic speak: 'service is the use of one's competence for the benefit of another'
‏@wimrampen

7 May
@Choypw service enables value co-creation in a value network / ecosystem of multiple stakeholders @wimrampen @jeffsussna @GrahamHill
@DesignThinkers

6 May
@wimrampen @jeffsussna @DesignThinkers @GrahamHill "Design service for right experience" #cem
‏@Choypw

6 May
How Geniuses Think http://bit.ly/IQVSt2 via @Jon_Ferrara
‏@Choypw

6 May
16 Articles on Defining Brand Strategy and Business Branding Topics http://ow.ly/aJ9bl via @Brainzooming
‏@Choypw

6 May
Turn your company into a Customer Platform http://tinyurl.com/btvln9a via @2mares @enriquedem #openinnovation #scrm #cem
‏@Choypw

5 May
The Future of the Customer Experience Discipline Isn’t Paved with Gold http://bit.ly/ISDhgi via @thecustomerblog #cem #ux
‏@Choypw

5 May
What is an Experience Strategy?
Johnny Holland http://ow.ly/aIsa0 via @sly @GrahamHill #ux #cem #servicedesign
‏@Choypw

5 May
Improving #UX and CX through Customer Journey Mapping http://bit.ly/JHP96k via @TPDashboard @leisa #cem
‏@Choypw

5 May
Nine Things Successful People Do Differently http://lnkd.in/Bk5NH6
‏@Choypw

4 May
Be a winner – Dont focus on winning! http://bit.ly/K6sY9t via @Cogiva
‏@Choypw

4 May
Welcome to the Era of Design http://lnkd.in/rR5tvN
‏@Choypw

4 May
Perfecting The Art Of The Ask http://lnkd.in/jKu-iR
‏@Choypw

4 May
To inspire others, it's how you do it that counts - http://CNN.com http://lnkd.in/T7mXxe
‏@Choypw

4 May
How to Make Your Team More Creative http://lnkd.in/xF8J_y
‏@Choypw

4 May
Angry Birds has 1.4 billion people who play it; in total, 200K years have been played collectively. What a reach! via @avantgame @bcarroll7
‏@Choypw

4 May
Gamers are the biggest connected community on the planet. via @bcarroll7
‏@Choypw

4 May
The Twelve Principles of Collaboration http://bit.ly/IGRIYx via @jacobm #e20 #socbiz #cio
‏@Choypw

4 May
The collective of customer experience become the "brand" for the connected customers via @mich8elwu #cem
‏@Choypw

4 May
Why Customer Efforts Fail http://bit.ly/IrXGeY via @bsdalton @annettefranz @jeannebliss #cem
‏@Choypw

4 May
@Choypw @Choypw some info here: http://ow.ly/1LCr9t more to come later with our Social Tornado. Stay tuned w/ #LiNC
‏@mich8elwu

4 May
4 gear: acquisition, engagement, monetization and enlistment --> viral customer loop via @mich8elwu
More resources on the 4 gear?
@Choypw

4 May
90% of consumers trust what their peer said and <15% trust what brands says via @mich8elwu #LiNC #cem
@Choypw

3 May
Customer experience: The natural ally for #UX in #business http://j.mp/KvoGWq via @jeanniecw @juancaferraris #cem
@Choypw

3 May
To Increase Revenue Stop Selling http://lnkd.in/ZnZG-u
@Choypw

3 May
Barriers to Change: The Real Reason Behind the Kodak Downfall http://lnkd.in/PrUVgU
@Choypw

3 May
Multiplying or dividing? http://bit.ly/KUrkJW via @ThisIsSethsBlog
@Choypw

3 May
Consumers now pay more attention to online reviews than word-of-mouth http://econsultancy.com/blog/9765-consumers-now-pay-more-attention-to-online-reviews-than-word-of-mouth via @thecustomerblog #cem
@Choypw

3 May
"Do not say a little in many words but a great deal in a few." Pythagoras via @TPDashboard
@Choypw

3 May
"Be a surfer. Watch the ocean. Figure out where the big waves are breaking and adjust accordingly." @37signals via @TPDashboard
@Choypw

3 May
"What Do Consumers Really Want? Simplicity" http://ow.ly/aEC3h via @MichaelHinshaw #cem
@Choypw

3 May
Three Attributes Of Enormously Successful Companies - Forbes http://onforb.es/Ipns1P via @JohnDiJulius
@Choypw

3 May
Turn Your Company into a Customer Platform http://pulse.me/s/8OBUd via @JohnDiJulius #cem
@Choypw

3 May
Sometimes, taking care of non-customers makes your customers happier http://bit.ly/JTMCYa via @retexperience #cem
@Choypw

2 May
"Transparency increases cost of hiding truth. And extreme transparency will soon require extreme trust. " http://bit.ly/J130SF via @kimkorn
@Choypw

2 May
Why Great #Design Is the Future of Content #Marketing http://on.mash.to/JKrnsy via @Jon_Ferrara #ux
@Choypw

2 May
Are you offering maximum possible value with simplest possible experience http://is.gd/JgH0kD via @GrahamHill #servicedesign #cem #ux
@Choypw

2 May
The #1 Productivity Tool You Aren't Using http://lnkd.in/MpDevy
@Choypw

2 May
Getting emotional about brands - the real New Coke story http://wp.me/pCNj-as via @ProfByron #cem
@Choypw

2 May
The Dynamic Customer Journey http://is.gd/hhCuah by @jowyang via @GrahamHill #cem
@Choypw

2 May
Brands Under Pressure: The Brand Lives in the Employees’ Voice http://goo.gl/d3H0D via @ckburgess @jeanniecw
@Choypw

2 May
The Art of #Marketing Top 5 Takeaways from Keith Ferrazzi http://goo.gl/niDOq via @kathysteele @jeanniecw
@Choypw

2 May
Design the Experience from the Customer Viewpoint http://bit.ly/JEW9PS via @bsdalton @callcenterdr #cem
@Choypw

2 May
Why #empathy is a powerful #leadership tool via @TheForumCorp @GinnyWhitelaw @FastCompany http://bit.ly/IhNV3j
@Choypw

2 May
A Post-It note desk. Is this a designer's dream or what? http://bit.ly/Il3ovo via @frogdesign #ux
@Choypw

2 May
Strategy First, Platform Second ... Please! by @vdimauro http://goo.gl/fb/0xufk via @YourCustomers
@Choypw

2 May
Costco, Customer Experience Success & Little Things. http://nblo.gs/x6r0G via @jeanniecw
‏@Choypw