5 Jun
5 Ways To Be An Entrepreneur For Life http://lnkd.in/YgnyTi
@Choypw
5 Jun
@Choypw RE OPtimisation. Cos want stuff. Partners want stuff. Customers want stuff. Others want stuff too. You have to find an optimum
@GrahamHill
5 Jun
Evidence that value-in-use throughout the lifecycle of goods is a key driver of repurchase http://is.gd/BjAFuf via @grahamhill #sdlogic
@Choypw
5 Jun
@Choypw They are trade-offs around how much value is available to be created by each party. Don't worry about the XYZisation word
@GrahamHill
5 Jun
@GrahamHill But what do you mean by "optimising trade-offs?" Why optimize not maximize nor minimize? What are the trade-offs?
@Choypw
5 Jun
Play to win as opposed to playing not to lose. @JohnDiJulius
@Choypw
5 Jun
If every dollar spent on #customer #experience is matched by a dollar for the #employee #experience, results accelerate via @mikewittenstein
@Choypw
5 Jun
The Art of Listening and Its Impact on the Customer Experience
http://Loyalty360.org http://lnkd.in/q2P-u5
@Choypw
5 Jun
5 Leadership Behaviors Loyal Employees Trust http://lnkd.in/GeGX_y
@Choypw
5 Jun
Our (global) Consumer Trend Seminars (Aug-Oct 2012). Give half a day & leave fully in the know! http://bit.ly/Ibu1nM via @trendwatching
@Choypw
4 Jun
@Choypw pretty much all companies with large numbers of customers. Banks, telcos, airlines...
@GrahamHill
4 Jun
Business is about optimising trade-offs. Not about putting customers first. via @GrahamHill #scrm #cem #crm
Example?
@Choypw
4 Jun
"The past is history, the future is a mystery, and today is a gift. That is why we call it the present." Kung Fu Panda via @johnmaeda
@Choypw
3 Jun
Customer Journey Map
Experience Research http://bit.ly/L5yzcI via @TPDashboard #cem #ux
@Choypw
2 Jun
Tom Nies: Putting the burden down http://www.sbnonline.com/2012/02/tom-nies-putting-the-burden-down/#.T8oqg1YJ3G0.twitter via @jvdt
@Choypw
2 Jun
Build a Product Customers Will Buy: 5 Tips http://bit.ly/LgzkSl via @Inc @TPDashboard
@Choypw
2 Jun
32 Innovations That Will Change Your Tomorrow http://nyti.ms/LTQisp via @frogdesign @NYTmag
@Choypw
2 Jun
"Make a customer, not a sale." Katherine Barchetti via @KentHuffman #cem #crm #custserv
@Choypw
2 Jun
Consumers Do/Don’t Want Relationships With Brands http://feedly.com/k/N4hx5l via @wimrampen
@Choypw
2 Jun
Understand What Customer Journey Mapping is all about: http://bit.ly/KwkDgk via @motivstrategies @TPDashboard #cem
@Choypw
2 Jun
Passion is the emotional fuel that drives your vision. @JohnDiJulius
@Choypw
2 Jun
Interesting video on Customer Journey Mapping http://bit.ly/KwjPIz via @rmukeshgupta @TPDashboard #cem
@Choypw
1 Jun
Service Excellence- Deconstructing the Magic http://lnkd.in/J5XaxS
@Choypw
1 Jun
The Simple Solution For Improved Performance - Forbes http://lnkd.in/aTFS3a
@Choypw
1 Jun
Too Funny: Google wants .LOL Domain http://lnkd.in/KW8afC
@Choypw
1 Jun
Principle no 1 for using money to get happy: Buy experiences instead of things http://hvrd.me/KO7y0G via @KrisOestergaard @joepine
@Choypw
1 Jun
Holistic experience design and the Experience Economy by @pedrocustodio http://bit.ly/M3I8NR via @joepine
@Choypw
1 Jun
"Noise is music that people don't want to hear." @DanielCavicchi via @johnmaeda
@Choypw
1 Jun
"Is more always better? Sometimes, only better is better." @ThisIsSethsBlog
@Choypw
1 Jun
Service Design Inspiration http://bit.ly/LcfaZY via @GrahamHill @Cuatripatipedo #servicedesign
@Choypw
1 Jun
Leading Through Connections http://lnkd.in/-KB43z
@Choypw
1 Jun
Customer Expectations for Trust are Rising http://lnkd.in/h4jEsi
@Choypw
1 Jun
Four Ways Brands Can Build Better Relationships http://lnkd.in/Ww-xgn
@Choypw
1 Jun
The 8 keys to successful branding - why Mad Men and bourbon are not going to cut it http://lnkd.in/nunB8B
@Choypw
1 Jun
A Simple Tool You Need to Manage Innovation http://lnkd.in/4gYA8Q
@Choypw
1 Jun
Gamification and motivation: Tapping into psychology via @iMediaTweet http://bit.ly/JTzZci featuring @mich8elwu @bjfogg #scem #socbiz
@Choypw
31 May
20 Revealing Stats, Charts, and Graphs Every Marketer Should Know http://buff.ly/JZJglA via @Jon_Ferrara #cem #crm #ux
@Choypw
31 May
Achieving #Brand Integrity http://goo.gl/pL7Xh via @jeanniecw @CXJourney #cem #ux
@Choypw
31 May
3 Secret Weapons For Better Communication, From Professional Actors http://is.gd/e6f6Dz via @GrahamHill
@Choypw
30 May
Lessons in Complementary Leadership from Disney and Coca-Cola - Forbes http://lnkd.in/Dk6ukx
@Choypw
30 May
Creativity and customer intimacy are key according to IBM CEO survey: http://is.gd/czyp6i via @GrahamHill @GregKinsey
@Choypw
30 May
MADE BETTER IN CHINA http://is.gd/AJNFEQ via @GrahamHill @gleonhard
@Choypw
30 May
The Power of Persuasion, Effective Use of Influencer #Marketing http://buff.ly/LkwHAI via @Jon_Ferrara
@Choypw
30 May
Three tips for #smartcompanies to support #smartcustomers. http://ow.ly/be0vq via @MichaelHinshaw
@Choypw
30 May
Creative Strategy Lessons from the 100 Most Creative People in Business 2012 http://ow.ly/1k582g via @EQRocksEQHeals
@Choypw
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