Tweets of 9-15 May 2012

15 May
Apple Customer Service Secrets Revealed: A.P.P.L.E. http://soc.li/Qqx73Vb via @JohnDiJulius #cem #crm #custserv
‏@Choypw

15 May
Hard work on the right things http://bit.ly/JDi9eh via @ThisIsSethsBlog
‏@Choypw

15 May
The first step to customer centricity is to know who the customer is! #crm
‏@Choypw

15 May
Integration before #collaboration...? #Leadership
‏@Choypw

15 May
Keep Your Customers Happy – The #CustomerService #Infographic http://bit.ly/J5IRhX via @theitthing @OnionInsights #CustServ
‏@Choypw

15 May
3 ways to reshape customer experience at Best Buy http://bit.ly/GHy2xc via @LindaIreland #strategy #cem
‏@Choypw

15 May
Gamification Grows Up to Become a CEO's Best Friend http://lnkd.in/t7_NJU
‏@Choypw

15 May
Understanding the New ROI of Marketing - Forbes http://lnkd.in/VRifNb
‏@Choypw

15 May
Truth, Lies & Facebook Advertising http://lnkd.in/_Qe5yG
‏@Choypw

15 May
Win the Pitch: Tips from Mastercard's "Priceless" Pitchman http://lnkd.in/DNaB_t
‏@Choypw

15 May
If Customers Ask for More Choice, Don't Listen http://feedly.com/k/J4pwhn via @wimrampen #cem
‏@Choypw

15 May
How Starbucks Trains Customers to Behave http://ow.ly/aRqiQ via @MichaelHinshaw #cem
‏@Choypw

14 May
What Is Branding? We outline the basics, along with some great resources for small businesses http://bit.ly/LJhhFv via @Desk
‏@Choypw

14 May
Why Experience is Key to Customer Loyalty http://bit.ly/JaWv4T via @ConversationAge @meannie @DebbieS_Deluxe #cem #ux
‏@Choypw

14 May
How to find work that you love http://is.gd/1Wp1qP Hint for employers: Focus on employee motivation, not incentives via @GrahamHill
‏@Choypw

14 May
Unique does not mean everything has to be different. It has to be relevant first before it can become unique. #ux #cem
‏@Choypw

14 May
Moving Customers from Pinning to Purchase http://lnkd.in/JnFiB6
‏@Choypw

13 May
Four Strategies for Staying Relevant http://lnkd.in/VR78Ai
‏@Choypw

13 May
Nine Things Successful People Do Differently http://lnkd.in/yNQKyj
‏@Choypw

13 May
Sorry #NPS, I'm not buying (it) http://wp.me/ptqv0-mQ via @wimrampen #cem #scrm #crm
‏@Choypw

13 May
The Secret to Being Remarkable http://bit.ly/KQ1VwG via @DeliverBliss #custserv #cem
‏@Choypw

13 May
"Time equals truth. There is no one truth. So it's important to have enough time to ask all your questions." Robert Caro via @johnmaeda
‏@Choypw

13 May
10 Jobs That Didn't Exist 10 Years Ago - Forbes http://lnkd.in/xkFV_3
‏@Choypw

13 May
Kellogg's Completes Major Brand Overhaul - Forbes http://lnkd.in/e5pHJb
@Choypw

12 May
The Employee Experience: Motivate, Empower, Invest http://bit.ly/JhET4b via @TPDashboard #employeeengagement #hr #culture
@Choypw

12 May
Customer Love: http://bit.ly/IJ3QUn via @JohnDiJulius #custserv #cem
‏@Choypw

12 May
Excellence= design x culture http://blogs.hbr.org/cs/2012/05/culture_takes_over_when_the_ce.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date via @thecustomerblog
‏@Choypw

12 May
Evaluating Your Customer Touchpoints: No Pain(point), No Gain http://bit.ly/Jhzl9J #cem #nps #voc
‏@Choypw

12 May
Keep these 13 things in mind to maintain a solid relationship with your customers http://bit.ly/K5SSdW via @Inc @TheForumCorp
‏@Choypw

11 May
Integrated Marketing: If You Knew It, You'd Do It http://lnkd.in/drNjSP
‏@Choypw

11 May
From experience to meaning by avoiding fake authenticity http://bit.ly/JiJkM0 via @thebandb @hannesleroy @joepine #cem
‏@Choypw

11 May
Corporate culture and customer experience management: How to get it wrong http://bit.ly/KoZYK8 via @crm_speak #cem
‏@Choypw

11 May
Are Brand Relationships Like Human Relationships? http://bit.ly/KGY6zo via @tpdashboard @brandinginsider #brand #marketing #cem
‏@Choypw

11 May
Net Scores are ambiguous and unnecessary. http://tinyurl.com/6nvl489 via @bobehayes #voc #cem
‏@Choypw

11 May
The littlest “wows” sometimes leave the biggest impact. http://bit.ly/IM3M55 via @disneyinstitute #cem
‏@Choypw

11 May
Profitable sustainability = customer first + employee always + brand forever #cem #ux #crm #scrm #leadership
‏@Choypw

10 May
The Six Enemies of Greatness + Happiness http://ow.ly/aP8aG via @mich8elwu #happy #success
‏@Choypw

10 May
Why ask why? http://bit.ly/Lm2ekY via @thisissethsblog
‏@Choypw

10 May
It's funny how day by day, nothing changes. But when you look back, everything is different. via @aworonick
‏@Choypw

10 May
What are your customers able to be or do because your company or product exists? That's what you solve (not what you sell). @lindaireland
‏@Choypw

10 May
Is Service Quality more Important than Product Quality? http://tinyurl.com/74yf959 via @bsdalton @bobehayes #cem
‏@Choypw

10 May
Do you repeat yourself or renew yourself? Stop bring your customers with yesterday's performance. via @liorstrativity #cem
‏@Choypw

10 May
How rising customer expectations for trust create a business opportunity http://tinyurl.com/73rexzy via @donpeppers @fastcompany #cem
‏@Choypw

10 May
How do you compete in the Age of Mass Customization? http://bit.ly/IUGmyZ via @joepine @gostonemantel @masscustom #cem
‏@Choypw

10 May
Managing PERCEIVED Customer Effort http://pulse.me/s/95mdb via @johndijulius #cem
‏@Choypw

10 May
How to Engage Your Customers and Employees http://pulse.me/s/94wYd via @johndijulius #cem
‏@Choypw

9 May
Consumers crave simplicity not engagement, latest study http://ow.ly/aNqYk via @thecustomerblog #cem
@Choypw

9 May
Secret Service System Implementation Criteria http://nblo.gs/xpXLM via @johndijulius #cem #ux
‏@Choypw

9 May
Five great quotations that sum up the state of #marketing today http://is.gd/fLXT3H via @grahamhill #servicedesign
‏@Choypw

9 May
4 Tips For Gamifying Your Marketing Plan http://lnkd.in/38pd2w
‏@Choypw

9 May
The danger of chasing market share and trying to harm competitors http://wp.me/pCNj-ax via @ProfByron
‏@Choypw

9 May
25 reasons why I'll leave your website in 10 seconds http://bit.ly/f80Xnj via @lakey @KISSmetrics #scrm #cem #ux
‏@Choypw

9 May
Instead of picking competitors you're "better" than, identify customers for which you are the only answer http://bit.ly/IY5jrt @TheForumCorp
‏@Choypw