26 November 2006


"Hope for the best, prepare for the worst." Anonymous

Everyone wants to be happy. But how? There ain't no such thing as a free lunch. Nothing is free, because everything has an opportunity cost. Even air, the necessity of human life, is not free. Everyone has to spend effort to breathe in and out effortlessly. Healthy life cannot be achieved at no cost. If one wants to acquire cleaned but not polluted air, effort will be enormous.

One gets what one pays for. Nobody is nice enough to offer anyone anything for free. Unconditional offering is a smokescreen. Sooner or later, everyone expects at least something in return. After all, who is willing to forever give without ever taking? Fool me once, shame on you. Fool me twice, shame on me!

Happiness? Try UPOD.

UPOD stands for "under-promise over-deliver." Why under promise? Simple. Set low expectations. When nobody has any expectation on anything, disappointment is distant. Life will be easier. Once expectation is set, especially high expectation, everything starts to tense up, and becomes fragile. Touchpoint experience is usually negative when expectation is high.

Touchpoint experience is more likely to be positive when there is no expectation. No expectation is different from no hope. Expectation asks for something in return. Return is a condition. Hope is just a wishful thinking, and does not necessarily have an expectation. Return is a bonus.

Peter hopes he has a girl friend. No harm done if he has not. John expects he will have a girl friend soon because of his achievement. He will be upset if he is still single for months. David expects a so-so girl friend, but his girl friend is angel from heaven. He is more than happy!

When the deliverable is over-delivered, the experience will be positive. How to OD? UP!

UPOD makes WOW possible.

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