17 Jul
Is this the first step in transforming the customer experience? http://www.1to1media.com/weblog/2012/07/the_first_step_in_creating_a_g.html via @thecustomerblog #cem
@Choypw
17 Jul
When 150 designers were asked what is impt? 64% customers, 11% social resp, 8% shareholders, 7% employees @GrahamHill
What's the problem?
@Choypw
17 Jul
"Innovation = Addition (new), Need (relevance), Opposite (surprise), Subtraction (focus), Epiphany (aha)" R.S. Wurman via @johnmaeda
@Choypw
17 Jul
IDEO's Tim Brown on The Merits of an Evolutionary Approach to Design http://is.gd/lMl2ew via @dhashc @GrahamHill
@Choypw
17 Jul
@Choypw Hmmm. Works for me: http://workplayexperience.blogspot.de/2007/03/timing-is-everything.html
@joepine
16 Jul
Coffee progression
Cmdty: growing & trading
Gds: roasting & grinding
Svcs: brewing & serving
Exps: enjoying & being @joepine #cem
@Choypw
16 Jul
Customer Experience Killers http://goo.gl/zjYnF via @shawmu @tedcoine #cem
@Choypw
16 Jul
What is Experience based Segmentation? It's not demographics! http://ow.ly/buXB8 via @joepine @BeyondP #cem
@Choypw
16 Jul
Experience Innovation: Co-Creating Value with Users by @VTTFinland http://bit.ly/MyNX2G via @joepine #cem
@Choypw
16 Jul
"Bad is Stronger than Good:" Lessons for Customer Loyalty & Experience http://www.gfkinsights4u.com/insights4u.cfm?articleID=528 #cem
@Choypw
16 Jul
Commitments enhance buy-in; buy-in enhances happiness. http://bit.ly/OHJ493 via @CXJourney @Leadershipfreak
@Choypw
15 Jul
Life happens when you stop trying. @HillaryHopper
@Choypw
15 Jul
Scientists invent new type of window conceived to improve concentration, regulate sleep -- & even make you happier http://www.fastcodesign.com/1670273/scientists-invent-glass-that-ll-make-you-happier
@Choypw
15 Jul
Continuum's @Craiglarosa discusses why retailers must embrace customer-centered service innovation http://www.fastcodesign.com/node/1670285 #cem #ux
@Choypw
14 Jul
Every first moment is moment of truth. #cem #ux
@Choypw
13 Jul
Excellence 2012: The Search Continues! http://ow.ly/cdB2A via @tom_peters @joepine
@Choypw
13 Jul
Leader is accountable for happiness of employee; employee is accountable for happiness of customer. #cem #culture #leadership
@Choypw
13 Jul
Customer Experience - infographic http://bit.ly/Oz5Bot via @TPDashboard #cem
@Choypw
13 Jul
4 New #Marketing Paradigms http://goo.gl/7SSX7 via @meannie #cem
@Choypw
13 Jul
In times of adversity and change, we really discover who we are and what we're made of. @JohnDiJulius
@Choypw
12 Jul
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia
@Choypw
12 Jul
The easier it gets for customers to seek revenge, the more trustworthy businesses will HAVE to be, for their own survival. @DonPeppers
@Choypw
12 Jul
7 Traits of Truly Inspiring Leaders http://bit.ly/Nf6FjC via @CXJourney #leadership
@Choypw
12 Jul
To build trust, show trust. http://goo.gl/SsEdz via @meannie
@Choypw
12 Jul
14 questions to ask when building a service culture http://bit.ly/P03AFo via @upyourservice @CXJourney #custserv #culture
@Choypw
12 Jul
5 best practices for #loyalty programs http://bit.ly/NluIKf via @DonPeppers #cem
@Choypw
12 Jul
Perspectives in Experience Design http://buff.ly/NeWSKw via @uxisthepoint @jerrylieveld #UX #CEM #design #servicedesign
@Choypw
11 Jul
The customer loyalty/customer experience conundrum http://bit.ly/NnA7nB via @retexperience #cem
@Choypw
11 Jul
It takes 12 positive service experiences to make up for 1 negative experience - R. Legner, "Understanding Customers" via @Desk #cem
@Choypw
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