Tweets of 4-10 Jul 2012

10 Jul
Empathy is the ultimate form of customer insight http://tinyurl.com/77lo5ty via @DonPeppers #customertrust #extremetrust
‏@Choypw

10 Jul
I vs WE as one of two actions: » Speaking (I)LL of others. » Speaking (WE)LL of others. via @johnmaeda
‏@Choypw

10 Jul
Soc network = wider reach, but shallow relevance. Community = narrow (reach) deep (relev) http://ow.ly/c6yeF via @mich8elwu
‏@Choypw

10 Jul
Are You On The Path to a Great Customer Experience? http://bit.ly/LSIc5r via @MichaelHinshaw @themanagr #cem
‏@Choypw

9 Jul
Differences between experience design and #servicedesign by @hereatEngine http://vimeo.com/23582440 via @stefdirusso @GrahamHill #cem
‏@Choypw

8 Jul
Use Pricing Strategy to Boost Sales http://s.hbr.org/PcIIgA via @HarvardBiz
‏@Choypw

7 Jul
Wurman's 5 ways to organize information: LATCH = Location, Alphabet, Time, Category, Hierarchy. http://risd.cc/NF9PJU via @johnmaeda
‏@Choypw

7 Jul
Seven Signs of a Customer-Focused CEO http://bit.ly/OxAc9t via @CXJourney #cem #custserv #ceo #leadership
‏@Choypw

6 Jul
The Steve Jobs Pivot http://bit.ly/N9wlKY via @CXJourney
‏@Choypw

6 Jul
How to Type Symbols Using the ALT Key http://www.wikihow.com/Type-Symbols-Using-the-ALT-Key via @wikiHow #ux
‏@Choypw

5 Jul
Value always beats values when it comes to consumers http://is.gd/9PQoZF via @GrahamHill
‏@Choypw

5 Jul
@CXJourney @tedcoine @wimrampen @grahamhill So "happy employee happy customer" does not apply to b2b?
‏@Choypw

5 Jul
@CXJourney @tedcoine @wimrampen @grahamhill Who's Foxconn's customer? Apple. I'm actually talking about b2b not b2c here. 1/2
‏@Choypw

5 Jul
The Burden of the #Brand http://nblo.gs/zzLyN via @JohnDiJulius
‏@Choypw

5 Jul
The Psychology of Engagement: Building an #EmployeeEngagement #Culture http://bit.ly/Ol1v6x via @CXJourney
‏@Choypw

5 Jul
Practical advice for any entrepreneur looking to grow a business built on values. http://bit.ly/P1EPcX via @FastCoExist
‏@Choypw

4 Jul
How to reinvent #marketing and make it noble again http://is.gd/NeWg0B via @GrahamHill #servicedesign
‏@Choypw

4 Jul
Why do Foxconn employees keep committing suicide? http://www.quora.com/Why-do-Foxconn-employees-keep-committing-suicide #hr #culture
‏@Choypw

4 Jul
Why Foxconn is still growing strong when employee experience is "not positive?" @CXJourney @GrahamHill @wimrampen @tedcoine #hr #culture
‏@Choypw

4 Jul
Marketers Have It Wrong: Forget Engagement, Consumers Want Simplicity http://onforb.es/P2y0rv via @Jon_Ferrara @Forbes #cem
‏@Choypw