3 Jul
Growth strategies and trends http://www.forbes.com/sites/christinemoorman/2012/07/02/how-does-your-company-grow/?ss=innovation-science via @thecustomerblog
@Choypw
3 Jul
10 ways Walmart has changed the world
http://ti.me/MNknI8 via @TIME
@Choypw
3 Jul
10 Ways To Turn Word-Of-Mouth #Advertising Into #Sales http://www.openforum.com/idea-hub/topics/marketing/article/10-ways-to-turn-word-of-mouth-advertising-into-sales #cem
@Choypw
3 Jul
How should companies co-create their future with customers? http://qr.ae/RvzUL via @ariegoldshlager #cocreation #cem
@Choypw
3 Jul
#Apple may be testing out a new Genius Bar layout http://lat.ms/MNShwz via @latimes #cem #ux #custserv
@Choypw
3 Jul
Leadership + Culture + Service = Profit. http://po.st/3kgyZS via @meannie @tedcoine @ValaAfshar #custserv #cem #business
@Choypw
2 Jul
Customer Experience Investigation: Mapping The Touchpoints http://nblo.gs/zrZPy via @jeanniecw #cem
@Choypw
2 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #brand #culture #cem
@Choypw
2 Jul
How To Map The Emotional Customer Experience http://bit.ly/qaavRR via @marcireynolds12 @TPDashboard #cem
@Choypw
2 Jul
Create a cust experience map (Examples: @LEGO_Group @Starbucks @zynga) http://bit.ly/LNM6Nr @TPDashboard @DnBUS #cem
@Choypw
2 Jul
The Anatomy of an Experience Map - Adaptive Path http://bit.ly/s268Ta via @TPDashboard #cem
@Choypw
1 Jul
A 'disappearing' book that encourages people to read from new authors http://ow.ly/bVSZj via @designtaxi #ux
@Choypw
1 Jul
The eternal battle between Procter & Gamble and Unilever is intensifying in the developing world http://econ.st/OKc1qB via @TheEconomist
@Choypw
1 Jul
Brownwashing: why green consumers buy brown things http://ow.ly/bVrne via @GOOD #ux #cem
@Choypw
1 Jul
'Leap second' to be added to the clock http://soc.li/Kx2s4Ik
@Choypw
1 Jul
The planning of Brand Experiences http://buff.ly/LCN1dc via @FredZimny #custsrv #ux #cem
@Choypw
1 Jul
How to use if-this-then-that (IFTTT) to achieve social media zen http://goo.gl/RlVQm via @leaderswest @ShellyKramer
@Choypw
29 Jun
"You cannot live a positive life with a negative mind." @kimgarst via @KnowledgeBishop #wisdom
@Choypw
29 Jun
#Marketing Is NOT About Relationships http://goo.gl/GEF4U via @wittlake @meannie @chiefmartec
@Choypw
29 Jun
The Secret To Improving Your Touchpoints? Map 'Em http://ow.ly/bTQXG via @MichaelHinshaw #cem
@Choypw
29 Jun
We Need A Fundamentally Different Way To Create A Brand http://bit.ly/Qj4Jab via @CXJourney #brand #cem #strategy
@Choypw
29 Jun
Apple Analysis: How It Promises a Better User Experience http://ti.me/NKFqix via @TIME @Desk #cem #custserv
@Choypw
28 Jun
5 questions for whether you are trusted by customers http://tinyurl.com/76nreu3 by @DonPeppers on @FastCompany @meannie
@Choypw
28 Jun
The Sherlock Holmes guide to creating buyer personas http://www.pixelsandclicks.net/sherlock-holmes-guide-buyer-personas/ via @bhas @jeanniecw @ginidietrich
@Choypw
28 Jun
Defining the customer experience online and offline http://bit.ly/Lf9Zcf via @MarlaBace @CXJourney #cem
@Choypw
28 Jun
Forrester Customer Experience Forum, Day 1 Takeaways http://bit.ly/LBtXAq via @CventSurvey @TPDashboard #cem
@Choypw
28 Jun
Walking in Your Customer's Footsteps: An Outside In Approach to #cem http://smg.io/NN7u3M via @CXMWorld
@Choypw
28 Jun
Want to know the secret to effective employee engagement? http://bit.ly/MptpP5 via @TheForumCorp @HRZone
@Choypw
28 Jun
4 companies on a journey to transform customer experience http://ow.ly/bQB2N via @peoplemetrics @LindaIreland #cem
@Choypw
27 Jun
Take this simple marketing quiz http://bit.ly/Ov8mMZ via @ThisIsSethsBlog
@Choypw
27 Jun
Great Brands Are About Fusing Product And Service. How Do You Do It? http://is.gd/ePi2Fq via @GrahamHill #servicedesign
@Choypw
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