Tweets of 4-10 Apr 2012

10 Apr
Sephora Gives Its Shopping Experience a Makeover http://lnkd.in/HDViVa
@Choypw

10 Apr
Why Every Monday Matters http://lnkd.in/uUVqBh
@Choypw

10 Apr
BRAND NEW WORLD...NOW FREE! http://wp.me/p1sPsE-9S via @joepine @maxlenderman
@Choypw

10 Apr
What Customers Want http://designmind.frogdesign.com/blog/what-customers-want-except-when-they-dont.html by @richardsona via @wimrampen
@Choypw

9 Apr
Jeff Bezos's Top 10 #Leadership Lessons - Forbes http://onforb.es/HnunI9 via @CRM_Speak
@Choypw

9 Apr
The New Rules of Customer Engagement http://bit.ly/HU3g6d via @Inc @joepine @alistairtoffoli #cem
@Choypw

9 Apr
Positive Customer Experience Drives Loyalty, Revenues http://bit.ly/HWlELR via @marketingcharts @OnionInsights #CEM #ROI
@Choypw

9 Apr
How to map a Customer Journey mapping that improves customer retention. http://bit.ly/IcUuiO via @rodbutcher #cem
@Choypw

9 Apr
The Profit Paradox http://www.digitaltonto.com/2012/the-profit-paradox/ via @wimrampen
@Choypw

8 Apr
If output can overcome obstacle, output is outcome with value. Else, output is nothing. #ux #cem
@Choypw

8 Apr
Output is not outcome. Outcome has no value if #experience is negative. #ux #cem
@Choypw

8 Apr
The Mad Men Guide to Overcoming #Creative Block. http://bit.ly/wL3Tcv via @CopywriterTO
@Choypw

8 Apr
What Really Replaces #Marketing (Madness)..: http://wp.me/ptqv0-mq via @wimrampen
@Choypw

7 Apr
The Meaning(s) of Happiness http://bit.ly/IkqeRx #cem #ux #crm
@Choypw

7 Apr
5 Proven Ways To Improve Your Happiness http://bit.ly/HghIVl #cem #ux
@Choypw

7 Apr
Can segmenting by channel improve the customer journey? http://bit.ly/HcRwei via @bsdalton @annettefranz #cem #crm
@Choypw

6 Apr
New book by @profhamel, WHAT MATTERS NOW, recognizes the Experience Economy http://onforb.es/HibCHU via @stevedenning @joepine
@Choypw

6 Apr
The New Rules of Customer Engagement http://www.inc.com/wendy-lea/new-rules-of-customer-engagement.html via @Inc
@Choypw

6 Apr
Make sure your #sales team is avoiding these 5 #toxic #behaviors http://bit.ly/HgmGoX via @Sales_Source @TheForumCorp
@Choypw

6 Apr
Inside Amazons Idea Machine: How Bezos Decodes The Customer http://bit.ly/HVXxfo via @TPDashboard #leadership #culture #custserv
@Choypw

5 Apr
A #brand isn't a logo. It's answers to: Who are you? What makes you unique? And why should I care?" John Jay via @johnmaeda
@Choypw

5 Apr
The Power of Nine Minutes http://goo.gl/ggyE8 via @jeanniecw
@Choypw

5 Apr
If you cant hear the voice of employees, you wont be able to hear the voice of customers http://bit.ly/HeuNSO via @TPDashboard @ValaAfshar
@Choypw

5 Apr
SELLER BEWARE! 5 Newest #Brand Leadership Tactics You Must Implement Now - Forbes http://onforb.es/HgzLLm via @bcarroll7
@Choypw

5 Apr
Using the customer lifecycle to improve your Voice of the Customer program http://bit.ly/HjzCZE via @TPDashboard #voc #cem
@Choypw

5 Apr
Lincoln Transforms Customer Experience At Each #Touchpoint http://bit.ly/HjzcCs via @TPDashboard #cem
@Choypw

5 Apr
The Cost of a Disengaged Employee http://bit.ly/GQa08p via @adrianswinscoe
@Choypw

5 Apr
How to argue...productively! http://ow.ly/a4Utq via RT @method_inc @FastCoDesign
@Choypw

4 Apr
The Most Powerful Leadership Equation Ever http://ow.ly/a3PlQ via @stevekayser @Cincom
@Choypw

4 Apr
At London bus stop, interactive ad shows different content to men and women http://bit.ly/HUzBqL via @trendwatching #INTERACTVERTISING
@Choypw

4 Apr
Power of the Quiet #Entrepreneur http://www.inc.com/geil-browning/power-of-the-quiet-entrepreneur.html via @Inc @TPDashboard
@Choypw

4 Apr
Business Model Canvas Explained: http://youtu.be/QoAOzMTLP5s via @kimkorn
@Choypw

4 Apr
How NOT To Do Customer Experience – Case Study In Sales Incompetence http://twrt.me/kw801i via @donfperkins @meannie @golamrumman @osakasaul
@Choypw

4 Apr
Experience as Strategy http://www.slideshare.net/jaminhegeman/experience-as-strategy via @wimrampen
@Choypw

4 Apr
Why A Firm Has Only One Bottom Line - Forbes http://onforb.es/vQmJbt by @stevedenning via @kimkorn
@Choypw