Tweets of 18-24 Apr 2012

24 Apr
"How does Influence, Experience, Value (aka Marketing, Magic, Money) intersect to deliver profit?" @avinash via @jeanniecw
@Choypw

24 Apr
New buzzterm: "Shopping Tourism" by @GreenyatForbes on @Forbes http://onforb.es/I5UDd5 via @retexperience @joepine
@Choypw

24 Apr
What is your THEME for customer experience? http://bit.ly/HUkku3 via @TotalCustomer @joepine @themanagr #cem
@Choypw

24 Apr
Geeks cash out in the experience economy http://tnw.to/1E7cg by @harrymylo @joepine #cem #ux
@Choypw

24 Apr
How to Create an Extra Hour in Your Day http://goo.gl/JcntR via @ilyaNeverSleeps @tedcoine
@Choypw

24 Apr
Needs and wants are often confused http://bit.ly/JtAMVc via @ThisIsSethsBlog
@Choypw

24 Apr
Customers don't want to be Acquired and Managed! via @Jon_Ferrara #crm #cem
@Choypw

24 Apr
The 8 Signs That You Have an Extraordinary Boss http://lnkd.in/QsAZSH
@Choypw

24 Apr
The Steve Jobs Way http://lnkd.in/DAHiN3
@Choypw

24 Apr
The Lost Steve Jobs Tapes http://bit.ly/I5ifv9 via @FastCompany
@Choypw

23 Apr
Darryl Kuhn of @Skinit on how Customization becoming essential to #cem http://bit.ly/JiSqJ5 via @retexperience @jgownder @joepine
@Choypw

23 Apr
Are You On The Path to a Great Customer Experience? http://bit.ly/IbLrxk @joepine @themanagr #cem
@Choypw

22 Apr
If you think that's what we want, why don't you give it to us? http://bit.ly/Ijy8wT via @ThisIsSethsBlog
@Choypw

22 Apr
Customer centricity is dead, long live profit centricity! http://bit.ly/I0YwPu via @thecustomerblog
@Choypw

22 Apr
John Cleese's notion that #creativity is two parts *time*, the rest confidence and humor. http://risd.cc/IHKCy7 via @swissmiss @johnmaeda
@Choypw

22 Apr
The Secret To Successful Networking Is A Four Letter Word - Forbes http://lnkd.in/HmpNq4
@Choypw

21 Apr
How: give a man a fish and you feed him for a day. Why: teach a man to fish and you feed him for a lifetime. cc @wimrampen
@Choypw

21 Apr
@wimrampen @ekolsky I guess we are aligned? With strong why they will figure how. :)
@Choypw

21 Apr
@Choypw understanding is different from knowing how to.. and caring something else then doing.. We need ppl that know how to do! @ekolsky
@wimrampen

21 Apr
@wimrampen @ekolsky Firm needs CXO when nobody cares about #cem. Firm doesn't need one when everyone knows why delighting user is everything
@Choypw

21 Apr
Does your company need a Chief eXperience Officer? http://bit.ly/kkKlGE via @wimrampen
Yes and no.
@Choypw

21 Apr
Deloitte's "Entanglement" Model For B2B Digital Marketing http://lnkd.in/dexW9W
@Choypw

21 Apr
The Top 10 Global Beauty Brands - Forbes http://lnkd.in/zEHusP
@Choypw

21 Apr
How premium brands like Lexus, AmEx, and Apple are making profits by making love http://bit.ly/HYFGJP via @nateriggs #cem
@Choypw

21 Apr
American Express: We serve customers, not transactions. http://feedly.com/k/HObqMS via @wimrampen #cem
@Choypw

21 Apr
Brand Lovers Build #Brand #Culture http://bit.ly/HW2VR3 via @1to1media @TPDashboard #cem
@Choypw

21 Apr
How the Five Senses Build Trust and Loyalty in Your Brand http://bit.ly/HW2xSk via @SDdenver @TPDashboard #loyalty #brand #cem
@Choypw

21 Apr
Mass Customization at the heart of the "Third Industrial Revolution" says @TheEconomist http://econ.st/J7HsYX via @kimkorn @joepine
@Choypw

21 Apr
Perfecting the #brand promise in the location http://bit.ly/HW2qGw via @empathicaCEM @TPDashboard #cem
@Choypw

21 Apr
"Experiences should be rooted in your story" - 1st of 5 points in POV from @deluxeknows http://bit.ly/HX5Psn via @joepine
@Choypw

20 Apr
A social journey http://bit.ly/HLk2Tj via @joepine @davidedelman @michaelbaskin @McKinsey #scrm #cem #ux
@Choypw

20 Apr
How interaction #design creates a more meaningful brand experience: http://bit.ly/HVzE8V by @method_inc @fastcodesign
@Choypw

20 Apr
White paper on the future of learning by Lego folks http://risd.cc/HXf3B9 via @johnmaeda
@Choypw

20 Apr
10 Communication Secrets of Great Leaders http://lnkd.in/cCwwRM
@Choypw

20 Apr
How to Make the Best Business Impression in 8 seconds or Less - Forbes http://lnkd.in/kzeGv8
@Choypw

20 Apr
9 Principles For Great Branding By Design http://lnkd.in/ez2ui5
@Choypw

20 Apr
10 Lessons in Transforming Customer Experience http://shar.es/rKU6z via @LiorStrativity #cem
@Choypw

20 Apr
Retail Contrarian: Reading and exceeding the customer's expectations - http://www.retailcontrarian.com/2012/04/reading-and-exceeding-the-customers-expectations.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+RetailContrarian+%28Retail+Contrarian%29
@Choypw

20 Apr
Consultative #selling may no longer be considered http://bit.ly/JHCqfI but POV Selling is taking hold http://bit.ly/xjtojY via @TheForumCorp
@Choypw

19 Apr
Strategic Questions for an Accelerating World: http://bit.ly/HRLnUd via @joepine @IDEO @colincolin #cem
@Choypw

19 Apr
Firm wants to deliver great service. User wants to get great experience! That's the difference between #custserv and #cem
@Choypw

19 Apr
New Coca-Cola Vending Machine Dispenses Coke In Exchange For Hugs http://lnkd.in/4zdz8r
@Choypw

19 Apr
The Secret to Selling Your Company's Message - Forbes http://lnkd.in/p_W7GE
@Choypw

19 Apr
Customer Experience Innovation http://bit.ly/HSH4YE via @jvdt #CEM
@Choypw

19 Apr
Positive Intelligence http://lnkd.in/dRW8tt
@Choypw

19 Apr
Choosing Between Making Money and Doing What You Love http://lnkd.in/zrar-M
@Choypw

19 Apr
A Guide to 21st Century #Brand Building http://bit.ly/ILXWzl via @BradBennett
@Choypw

19 Apr
2012: The Year of Online to Offline? http://technode.com/2011/12/23/2012-the-year-of-online-to-offline/ #o2o #cem
@Choypw

19 Apr
Cool experience http://www.youtube.com/watch?v=316AzLYfAzw via @LiorStrativity #cem #ux
@Choypw

19 Apr
12 Most Genius Ways Leonardo da Vinci Promoted Himself http://bit.ly/J8aC4D via @12most @TPDashboard
@Choypw

18 Apr
What's so funny about innovation? http://ow.ly/amm9C via @method_inc @GetTheFive
@Choypw

18 Apr
Entrepreneur, visionary, and world changer http://nblo.gs/wzVUI via @JohnDiJulius
@Choypw

18 Apr
Steve Jobs and MTV: Nine Steps to All the Power You'll Ever Need http://lnkd.in/NUMusR
@Choypw

18 Apr
Forget B2B or B2C; Focus on O2O - http://ducttapemarketingconsultant.com/forget-b2b-or-b2c-focus-on-o2o/ via #sociablesite #scrm #crm #cem
@Choypw

18 Apr
Why Online2Offline Commerce Is A Trillion Dollar Opportunity http://techcrunch.com/2010/08/07/why-online2offline-commerce-is-a-trillion-dollar-opportunity/ via @TechCrunch #scrm #crm #cem #o2o
@Choypw

18 Apr
Sync Your Online and Offline Marketing Campaigns http://mashable.com/2011/04/05/sync-online-offline-marketing/ #scrm #crm #cem
@Choypw

18 Apr
Behavioural economics toolkit http://is.gd/SNsQKu Perfect for use in #servicedesign via @GrahamHill #gamification
@Choypw

18 Apr
Are you market-driven or do you drive markets? http://bit.ly/JDQuqB A critical question for #scrm #crm #servicedesign via @GrahamHill
@Choypw

18 Apr
Usability is the intersection between effectiveness, efficiency and satisfaction http://ow.ly/a8XoC via @MsrUsability
@Choypw

18 Apr
Understanding Customer Experience Management http://ow.ly/alyZp via @Hyken #cem
@Choypw

18 Apr
Toothpaste, toilet paper, white matter, and jam: Clues for better decision making http://goo.gl/2fNe7 via @BrianVellmure #scrm #cem
@Choypw

18 Apr
@Choypw Observation isn't better than asking customers what they want. It is IN ADDITION TO http://www.fastcodesign.com/1669503/user-experience-is-the-heart-of-any-company-how-do-you-make-it-top-priority #servicedesign
@GrahamHill

18 Apr
Making #UX top priority - observation better than asking consumer what they need http://www.fastcodesign.com/1669503/user-experience-is-the-heart-of-any-company-how-do-you-make-it-top-priority via @gbrunett1 #servicedesign
@Choypw

18 Apr
Great piece by @nickbilton on innovation http://nyti.ms/HPtTwQ via @joepine
@Choypw

18 Apr
How to map a Customer Journey map that improves customer #retention. http://bit.ly/IjULSp via @BeyondP @TPDashboard #cem
@Choypw