Tweets of 11-17 Apr 2012

17 Apr
4 Steps to Engage Employees and the Customer Experience http://bit.ly/IqzxQp via @themanagr @TPDashboard #cem #employeeengagement #culture
@Choypw

17 Apr
The Bad Breakups in Customer Experience http://nblo.gs/wuija via @jeanniecw
@Choypw

17 Apr
Great B2B experience w/ #FusedRealms http://bit.ly/HOjPVr done by @polinchock for @at&T AdWorks Lab via @joepine #cem
@Choypw

16 Apr
An article on User Experience http://is.gd/75wbWu shows how success is a mixture of market-responsive and market-driving via @GrahamHill
@Choypw

16 Apr
You can't satisfy customers if your brand is deaf, dumb and blind http://ow.ly/aiWtO via @thecustomerblog
@Choypw

16 Apr
Do you design all customer touchpoints or do you fall into the Service Design Trap? http://bit.ly/If9Q7w via @GrahamHill #servicedesign #cem
@Choypw

16 Apr
Growth versus Profitability http://lnkd.in/YzhWmP
@Choypw

16 Apr
Over-delivering the wrong service can be as dangerous as under-delivering the right service via @GrahamHill #servicedesign
@Choypw

16 Apr
Tom Fishburne: #gamification can’t make an unengaging brand engaging. http://tomfishburne.com/2012/04/gamify.html via @HemdMans
@Choypw

15 Apr
Job-to-be-done? http://wisdomboom.blogspot.com/2012/04/job-to-be-done.html?spref=tw cc @wimrampen #jtbd #ux
@Choypw

15 Apr
"Love is of all passions the strongest, for it attacks simultaneously the head, the heart and the senses." Lao Zi via @bookofwisdom
@Choypw

15 Apr
Buyer Experience Innovation: Why B2B CEO’s Must Make It Their Top Priority http://bit.ly/bjdFbl via @TonyZambito #cem
@Choypw

15 Apr
@wimrampen Then jtbd is nothing. Do we know how many roles user plays in life?
@Choypw

15 Apr
@wimrampen What does user want? If not seek pleasure avoid pain, what's it? Seriously, are we making things more complicated for user?
@Choypw

15 Apr
@wimrampen And what's more important? Pleasure? Or jtbd? Pleasure is result of positive outcome. 2/2
@Choypw

15 Apr
@wimrampen Sorry but I don't really think jtbd really solves everything. jtbd is not result. If jtbd is not done, where is pleasure? 1/2
@Choypw

15 Apr
Customers want you to do one thing really well - reliably, predictably, and hassle-free http://bit.ly/HJnW59 via @ValaAfshar @inc #jtbd ?
@Choypw

15 Apr
There's life beyond customer jobs http://is.gd/CWg6nZ via @GrahamHill
@Choypw

14 Apr
Train Consumers To Make The Right Decision http://feedly.com/k/HKykVN via @wimrampen #cem
@Choypw

14 Apr
"The spaces between your fingers were created so that another's could fill them in." @RevRunWisdom via @KnowledgeBishop #wisdom
@Choypw

14 Apr
Love/Hate: Why Disliked Brands Prosper http://bit.ly/IAGvFn via @FutureLabFeed #cem
@Choypw

14 Apr
35 Beautiful Landing Page #Design Examples to Drool Over [With Critiques]
Unbounce http://bit.ly/IwA9s8 via @DorleeM #blogging #cem
@Choypw

14 Apr
Customer Experience: Every Move We Make, Every Vow We Break. http://ow.ly/afF2C via @BruceCappelli @KateNasser #cem
@Choypw

14 Apr
The emotional component of customer experience: Interview with Qaalfa Dibeehi http://bit.ly/J7tHmL via @QaalfaDibeehi @adrianswinscoe #cem
@Choypw

14 Apr
Best Buy Should Concentrate on Store Experience Instead of Store Count, #Retail Experts Say http://bit.ly/IBFD47 via @TPDashboard #cem
@Choypw

14 Apr
When Trying To Attract Customers, Consider The Habits Of The Honeybee http://bit.ly/Ihvrcn by @DonPeppers via @FastCoLead #cem
@Choypw

14 Apr
The Customer Loyalty/Customer Experience Conundrum http://www.gfkinsights4u.com/the_customer_loyaltycustomer_experience_conundrum.html #cem
@Choypw

14 Apr
Customer Experience Correlates to Customer Loyalty http://ow.ly/aglZb via @MichaelHinshaw #cem
@Choypw

14 Apr
What exactly is the job-to-be-done? Just max pleasure and min pain. That's what every user needs and wants. #jtbd #cem #ux
@Choypw

13 Apr
Quantitative information builds confidence. Qualitative information builds commitment. So choose the combo platter. via @johnmaeda
@Choypw
13 Apr

There’s only one boss, the customer, & he can fire everybody in the company by spending his money somewhere else via @JohnDiJulius
@Choypw

13 Apr
Our goal is for every employee to regard their choice of being part of company as one of the best decisions they ever made via @JohnDiJulius
@Choypw

13 Apr
Forget about job-to-be-done. Just get the job done! #cem #ux #jtbd
@Choypw

13 Apr
In #NPS I trust...? http://wisdomboom.blogspot.com/2012/04/in-nps-i-trust.html?spref=tw #cem #crm #scrm
@Choypw

13 Apr
The Real Leadership Lessons of Steve Jobs http://lnkd.in/dkv3Zd
@Choypw

13 Apr
Compete on Know-Why, Not Know-How http://lnkd.in/YAJPKH
@Choypw

13 Apr
Better than everyone http://bit.ly/IeT99g via @ThisIsSethsBlog
@Choypw

13 Apr
Engagement ain't nothin' but a number http://onforb.es/IAaKgo via @briansolis @ValaAfshar #cem
@Choypw

13 Apr
Want To Be More Creative? Get Bored http://lnkd.in/PuJ9_z
@Choypw

13 Apr
Ten Routes to a Successful Brand Extension http://lnkd.in/46zuMJ
@Choypw

13 Apr
The partner role in improving customer experience http://bit.ly/Hytbkf via @paulhagen @TPDashboard #cem
@Choypw

13 Apr
The only difference between ordinary and extraordinary is the little extra. via @JohnDiJulius
@Choypw

13 Apr
Customer Experience Blog http://bit.ly/ICz2aJ via @TPDashboard @JohnDiJulius #cem
@Choypw

12 Apr
Why employee engagement alone isn’t enough http://bit.ly/IxGhgn By @Leaderchat @LollyDaskal
Great! This confirms my belief!
@Choypw

12 Apr
Customer Effort Score vs #NPS http://ow.ly/aejlX via @thecustomerblog
@Choypw

12 Apr
Friends Have More Credibility Than Brands http://www.mediapost.com/publications/article/172180/friends-have-more-credibility-than-brands.html via @mediapost @ServiceDesigner #servicedesign
@Choypw

11 Apr
Customer Journey Mapping Part I - the basics http://wp.me/p1qyXw-dx via @paulcep @OnionInsights @FRuiter3 #cem
@Choypw

11 Apr
Manage or Lead? Do Both. - Forbes http://lnkd.in/x8sZW9
@Choypw

11 Apr
STOP AT NEVER http://lnkd.in/irABAY
@Choypw

11 Apr
Great customer service and customer experience requires emotional intelligence (EQ) http://bit.ly/HrzLMd via @adrianswinscoe #cem
@Choypw

11 Apr
7 Customer Loyalty Programs That Actually Add Value http://zite.to/HJ3Ilj via @bsdalton #gamification #scrm
@Choypw

11 Apr
Moving Beyond the Gamification Hype http://zite.to/Hij8Qb via @bsdalton #scrm
@Choypw

11 Apr
5 ways Apple Store builds customer loyalty Ritz-Carlton way http://ow.ly/abZHD via RT @Hyken @Forbes #cem
@Choypw