Tweets of 21-27 Mar 2012

27 Mar

A very good presentation on #ServiceDesign done in 2007 by Nick Harsh from @hereatEngine http://www.slideshare.net/servicedesign/designing-services via @GrahamHill @marttamo
@Choypw

27 Mar
How to map a customer journey that improves customer #retention http://www.mycustomer.com/topic/customer-experience/how-map-customer-journey-improves-customer-retention/139775 via @TPDashboard #loyalty #cem
@Choypw

27 Mar
Amazon vs. Apple: Competing Ecosystem Strategies - Ron Adner - Harvard Business Review http://bit.ly/za8Axy
@Choypw

27 Mar
"Delivering great products is no longer sufficient for success. Rather, what matters is delivering great solutions." @MichaelHinshaw #cem
@Choypw

27 Mar
5 Questions Every #CEO Needs to Ask About Their Customer Experience http://informationoptimized.com/blog/2012/03/26/five-questions-every-ceo-needs-to-ask-about-their-customer-experience/ via @TPDashboard #cem
@Choypw

26 Mar
A 10 step program to mastering the customer service experience http://bit.ly/GZj9Xu via @OnionInsights @ValaAfshar @forrester #cem
@Choypw

25 Mar
People Buy on Emotion, Justify with Logic & Make Decisions in Silence http://www.business2community.com/customer-experience/people-buy-on-emotion-justify-with-logic-make-decisions-in-silence-0149512 via @B2Community
@Choypw

25 Mar
How a Tiny Supermarket Chain Became the Anti-Walmart http://lnkd.in/rPFQiC
@Choypw

25 Mar
Experience is the next Corporate Battleground http://brandexperiencematters.blogspot.com/2012/03/experience-is-next-corporate.html #cem #ux
@Choypw

25 Mar
#Marketing Leadership in the Age of Service http://www.slideshare.net/wimrampen/marketing-leadership-university-groningen-web-version-12139490 via @wimrampen
@Choypw

25 Mar
5 Ways to Make a Negative Experience More Positive http://is.gd/VS21sD
@Choypw

25 Mar
Mapping out customer experience excellence: 10 steps to customer journey mapping http://www.mycustomer.com/topic/customer-intelligence/customer-journey-mapping/105167 via @rodbutcher #cem
@Choypw

25 Mar
Emotional Branding http://lnkd.in/HNRi3v
@Choypw

25 Mar
Is Advertising Better Today Than During The 'Mad Men' Era? http://lnkd.in/8JYHQn
@Choypw

25 Mar
We think about events rather than touchpoints because a touchpoint doesn't have the dimension of time - @sorenmuus on experience mapping
@Choypw

25 Mar
Best Smile Quotes http://goo.gl/8iCLe via @RaisingSkaters @AngelaMaiers
@Choypw

24 Mar
"If you don't have a roadmap, you should at least have a compass." via @johnmaeda
@Choypw

24 Mar
A strong brand just means people know who you are & what you do. I know who Dodge is but I've never bought one. via @ronaldskelton
@Choypw

24 Mar
The Experience Map http://tylertate.com/blog/2012/03/19/the-experience-map.html via @TPDashboard #ux #cem
@Choypw

24 Mar
Magic http://wisdomboom.blogspot.com/2012/03/magic.html?spref=tw #cem #ux
@Choypw

24 Mar
Going Beyond “Why” http://lnkd.in/bcQZVj
@Choypw

24 Mar
Even though not all customers are created equally, they all have high expectations and strong opinions. via @MichaelHinshaw
@Choypw

24 Mar
Web Design Trends You Should Adopt in 2012 - CrazyLeaf Design Blog http://bit.ly/GWFWoH via @Desk
@Choypw

24 Mar
The results of allowing employees Autonomy, Mastery & Purpose to what they do “@Choypw: Successful Customer Outcomes http://lnkd.in/CR4sG3”.
@ConstantCrowd

23 Mar
Successful Customer Outcomes http://lnkd.in/CR4sG3
@Choypw

23 Mar
Success Starts With A Question
Fast Company http://lnkd.in/uiY3XE
@Choypw

23 Mar
Collaborating With Customer Communities: Lessons From the Lego Group http://bit.ly/GHRgHC via @ariegoldshlager #cem
@Choypw

23 Mar
P&G marketing chief urges 'do and learn' experimental culture - http://bit.ly/GFm07q via @thecustomerblog #cem
@Choypw

23 Mar
Customer experience happens with or without your preparedness http://bit.ly/AvNRgU via @sirpowell @briansolis #cem
@Choypw

23 Mar
5 Worst Things You Can Say to a Customer http://www.inc.com/ron-burley/5-worst-things-to-say-to-a-customer.html via @Inc @consumerrebel @TPDashboard #cem
@Choypw

23 Mar
Put some #cem in your #CRM http://awe.sm/5hUY9 via @MichaelHinshaw @benrigby
@Choypw

23 Mar
What’s the difference between wisdom and knowledge? http://bit.ly/GHVSgg via @DisneyInstitute
@Choypw

23 Mar
Customer Do's and Don'ts http://ow.ly/9OSOq via @abhishekshah @MichaelHinshaw #cem
@Choypw

23 Mar
Why Zeus beats Janus... http://ow.ly/9OSvK via @MichaelHinshaw #cem
@Choypw

22 Mar
Don't Try to Make Your Employees Happy http://bit.ly/GGlB4j via @KetelboeterPR @Zealeap #leadership #management
@Choypw

22 Mar
"ROI doesn't matter. Relationships do" doesn't cut it. Relationships need to create value or what's the point? via @bsdalton @wimrampen
@Choypw

22 Mar
Confidence without guts http://bit.ly/GNV73w via @ThisIsSethsBlog
@Choypw

22 Mar
On Falling in Love http://goo.gl/K6Hy5 via @jeanniecw @douglaserice
@Choypw

22 Mar
"THE OPPORTUNITY IS IN THE SPACE BETWEEN." PaddyHarrington via @ecodecoARORA #magic #intuition #passion
@Choypw

22 Mar
Why Mindshare Matters More Than Market Share http://www.inc.com/vanessa-nornberg/why-mindshare-matters-more-than-market-share.html via @Inc @TPDashboard #brand #cem #custserv
@Choypw

22 Mar
3 Words That Guarantee Failure http://www.inc.com/geoffrey-james/3-words-that-guarantee-failure.html via @Inc @TPDashboard #sales
@Choypw

22 Mar
Leaders, THE Threat to Superior Customer Experience http://ow.ly/9MU0Q via @KateNasser @fonolo #cem
@Choypw

22 Mar
"Happiness is when what you think, what you say, and what you do are in harmony." Gandhi via @GaryLoper @thecustomerblog
@Choypw

21 Mar
Esculturas 3D em parede http://p.ost.im/p/e4LQaM via @haznos
@Choypw

21 Mar
Getting confused about causation and correlation http://bit.ly/GH6QCR via @ThisIsSethsBlog
@Choypw

21 Mar
Out of Sight, Top of Mind http://lnkd.in/5iXpSV
@Choypw

21 Mar
The 6 Habits of Strategic Thinkers http://lnkd.in/MdJRag
@Choypw

21 Mar
Apple’s 4 Principles of Product Design http://pulse.me/s/7aDiE via @DeliverBliss #ux
@Choypw

21 Mar
Customer expectations of experience are based on their perceptions of what experience should be. via @MichaelHinshaw #cem
@Choypw

21 Mar
Often a great experience doesn't mean reinventing the wheel; just putting it on the right vehicle. http://ow.ly/9LF6s via @MichaelHinshaw
@Choypw