Tweets of 18-24 Jan 2012

24 Jan
Stop Trying to Delight Your Customers: The Idea in Practice http://s.hbr.org/yTf0Zb via @HarvardBiz #cem
Choypw

24 Jan
@Choypw It is not worth the money. You can get most of what you want from e.g. http://is.gd/aBruUa and http://is.gd/Ubyl6e See p303
GrahamHill

24 Jan
IxDA Interaction12 Preview: State of Interaction Design by @daveixd @Core77 http://www.core77.com/blog/conferences/ixda_interaction12_preview_state_of_interaction_design_diverging_by_david_malouf_21597.asp via @ChrisRisdon
Choypw

24 Jan
"Good design is about an emotional resonance. It defies logic." @doreenl http://ow.ly/8CYgQ via @frogdesign #Curiosity #cem
Choypw

24 Jan
You've said you want it, but what are you doing to get it? http://ow.ly/8DdUY via @MichaelHinshaw #cem
Choypw

24 Jan
The Origins of Envy http://is.gd/bfu5UT via @JimSpohrer @GrahamHill
Choypw

24 Jan
The Employee Experience: Motivate, Empower, Invest - http://www.impactlearning.com/the-employee-experience-motivate-empower-invest/
Choypw

24 Jan
The psychology of the customer experience economy http://goo.gl/19nTB via @thecustomerblog #cem
Choypw

24 Jan
"Positioning is not what you do to the product. Positioning is what you do the mind of the prospect." Al Ries & Jack Trout via @jvdt
Choypw

24 Jan
Why you should treat your #workers like a #family http://bit.ly/waR3zR via @TheForumCorp
Choypw

24 Jan
Design for Services & Consumer Experiences, slideshare by @HumanCentered http://slidesha.re/yjUgNl via @joepine #cem
Choypw

24 Jan
Four Simple Ways to Create WOW Customer Experiences from @BusinessGenome http://bit.ly/yuhtRU via @joepine #cem
Choypw

24 Jan
A5: Practice the Platinum Rule: "Do unto others as they want done unto them." #cxo
Choypw

24 Jan
A5: CARE! Be consistent, authentic, relevant, and empathetic. Employee could feel it! #cxo
Choypw

24 Jan
As Warren Buffet said "price is what you pay. Value is what you get." Customer experience is a result of both. via @DelphiUSA #cxo
Choypw

24 Jan
Q3: Assumption is another major obstacle too. #cxo
Choypw

24 Jan
Common sense is another obstacle to great customer experience. #cxo
Choypw

24 Jan
A3: Management is the major obstacle to employees' delivery of excellent customer service. :( #cxo
Choypw

24 Jan
It's important to identify behavioral indicators that deliver the right experience. 2/2 #cxo
Choypw

24 Jan
What gets measured gets managed. People skills are critical but difficult to measure. 1/2 #cxo
Choypw

24 Jan
A2: Customer experience is all about people! Without the right people skills, experience is doomed to fail! #cxo
Choypw

24 Jan
Customer facing employee is just another customer. #cxo
Choypw

24 Jan
The #Brand Payoff - Forbes http://onforb.es/wZ64mu #cem
Choypw

23 Jan
American Marketing Association quote of the day collection http://www.biscomarketing.it/citazioni/ #cem
Choypw

23 Jan
Customer Experience versus Employee Experience http://wp.me/pyz2Q-jW via @GrahamHill @mjayliebs #cem
Choypw

22 Jan
You Can Win Customers for Life http://pulse.me/s/5bEPv via @DeliverBliss #cem
Choypw

22 Jan
The Only Lasting Competitive Advantage Is Extreme Trust http://om.ly/BkffW via @DonPeppers @marccusters
Choypw

22 Jan
"Action expresses priorities." Mohandas Gandhi via @tedcoine @MarshaCollier
Choypw

22 Jan
The difference between ignorance and indifference is, I don't know and I don't care. via @brandexpression
Choypw

21 Jan
In the absence of #brand experience, focus on customer experience. If it is done right, it will produce brand experience eventually. #cem
Choypw

21 Jan
"When your WHY is strong enough, you'll overcome any HOW." @KevinEikenberry via @KnowledgeBishop #LeadChange
Choypw

21 Jan
"Customers don't expect perfection, but they do expect corrections." @ValaAfshar via @KnowledgeBishop #custserv #cem
Choypw

21 Jan
Success via customer experience: building trust in every interaction http://bit.ly/zRDmM0 via @beyondthearc @geert_martens #cem
Choypw

20 Jan
Simply Great Choices Create Super Customer Experience http://bit.ly/wgLwCB via @katenasser @OnionInsights #CEM
Choypw

20 Jan
#Google fixes my mistake! http://www.googl.com = http://www.google.com A very thoughtful touchpoint! #cem #ux
Choypw

20 Jan
Four W's of #Branding http://bit.ly/xafY3Q via @smallbizbee
Choypw

19 Jan
First…Forget the Competition http://twrt.me/dcau78 via @danielnewmanUV @tedcoine | True wisdom!
Choypw

19 Jan
#Gamification: Motivation and Engagement http://twrt.me/5gkldk via @osakasaul @tedcoine
Choypw

19 Jan
#InfinitePossibility: first in our imaginations, then with our technology, and finally through our direct experience. via @joepine
Choypw

19 Jan
"If you do not plan on thriving indefinitely, you plan on failing eventually." via @joepine @KimKorn

19 Jan
Making Connections – The Mercedes Benz Presentation http://twrt.me/cvpd8x via @westfallonline @tedcoine
Choypw

19 Jan
Everything is just a matter of when. Never give up!
Choypw

18 Jan
Touchpoints are pivotal to brand success. Are you analyzing them effectively? http://bit.ly/wshZRl via @GrowthStories #servicedesign #cem
Choypw

18 Jan
The power of social media: D&G apologizes for photo spat http://blogs.wsj.com/scene/2012/01/18/dolce-gabbana-apologizes-for-photo-spat/# #scrm
Choypw