Tweets of 25-31 Jan 2012

31 Jan
Reverse Logic: The Path to Profitability through Relationship Marketing http://is.gd/Qd4KQ5 via @GrahamHill #crm #scrm
Choypw

31 Jan
"For every action, there's an equal and opposite reaction. Plus a social media overreaction." via @SIXSTRINGcpa @badbanana @pulpstrategy
Choypw

31 Jan
"Point-know-buy" http://ow.ly/8Mz1b via @method_inc
Choypw

31 Jan
Identifying your best talent http://bit.ly/yPSQ5X
Choypw

31 Jan
The Customer Experience Journey Continues by @MerrimanMzinga http://goo.gl/fb/CNdCp via @YourCustomers #cem
Choypw

31 Jan
The wide divide from what consumers want from social http://is.gd/o0JnnY versus what brands have to offer via @GrahamHill #scrm #crm #cem
Choypw

31 Jan
The Client Loyalty Continuum http://twrt.me/tgoshe via @tedcoine @iannarino #cem
Choypw

31 Jan
The interface is the #brand http://bit.ly/z3CMg2 via @GrowthStories #cem
Choypw

31 Jan
Customer Experience Reading List For Senior Execs http://bit.ly/wkCRje via @GrowthStories #cem
Choypw

31 Jan
3 Rules You Need to Follow Now to be Happy at Work http://lnkd.in/vt-VVF
Choypw

31 Jan
P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook And Google http://lnkd.in/5ryN_b
Choypw

31 Jan
#Gamification will extend beyond #marketing to improve loyalty http://bit.ly/wFLiJO via @KnowledgeBishop #scrm #crm #cem
Choypw

31 Jan
Deliver on Your Customer Service Brand Promises http://bit.ly/whoDGQ via @CRM @OnionInsights #custserv #cem
Choypw

31 Jan
Dressing rooms offering customized experience http://bit.ly/yL78nC via @retexperience #cem #cocreation
Choypw

31 Jan
5 Signs of a Great User Experience: http://rww.to/yy1A43 via @responsetek @RWW #ux
Choypw

31 Jan
Steve Jobs speaks out http://cnnmon.ie/A1dLFq #cem
Choypw

31 Jan
Products are no longer finished when offered for sale; they’re just a set of possibilities http://bit.ly/A1iIAE via @joepine @SheBlah #cem

30 Jan
A #brand is a promise of #experience http://bit.ly/ydUj4A via @joepine @tobiasdahlberg @KimKorn #cem
Choypw

30 Jan
A #brand is a promise http://bit.ly/yxZVw3 #cem
Choypw

30 Jan
Content Evolution "Know-Flow-Grow" learn about the power of intention http://bit.ly/zWTihR via @joepine @kevince
Choypw

30 Jan
Alan Mitchell on The Great Brand Engagement Myth http://is.gd/73QaAh via @GrahamHill #scrm #servicedesign #cem
Choypw

30 Jan
(What you're hoping for) - (What you get) http://bit.ly/xWPZAV via @ThisIsSethsBlog #cem #custserv
Choypw

30 Jan
Forget Networking. How to Be a Connector http://lnkd.in/CMEWFp
Choypw

30 Jan
Brand in the brain http://p.ost.im/p/eufJRN by @digitaltonto via @wimrampen #marketing
Choypw

29 Jan
How to create future brands http://bit.ly/whNCyi
Choypw

29 Jan
Influence is reach and trust. via @KnowledgeBishop @ValaAfshar
Choypw

29 Jan
"Marketing" Is the Wrong Term, It's "Branding" That We Do http://adage.com/u/y0H7vb
Choypw

29 Jan
What is a #brand? http://www.wikibranding.net/2010/05/what-is-brand.html via @wikibranding
Choypw

29 Jan
#Brand Success – Applying Theoretical Frameworks & Models http://www.jamesbarber.me/2011/08/theoretical-frameworks-models-do-they-work/
Choypw

29 Jan
Goodbye Kodak, Hello FujiFilm http://www.zdnet.com/blog/projectfailures/goodbye-kodak-hello-fujifilm/15336 via @wimrampen

28 Jan
Trust: It matters http://feedly.com/k/yjyZY2 via @wimrampen
Choypw

28 Jan
Transform Your Employees into Passionate Advocates http://s.hbr.org/A4iZte via @thecustomerblog
Choypw

28 Jan
A “Wow” Experience Is Not Enough http://ow.ly/8HTub via @jimsmiller #cem #custserv
Choypw

28 Jan
Do your customers really trust you? Read about "the man with the folding chair" http://bit.ly/AoZ61A via @DonPeppers #custserv #CRM #cem
Choypw

27 Jan
The Customer Experience | Idea Engineers http://ideaengineers.sapient.com/strategy/the-customer-experience/ via @thecustomerblog #cem
Choypw

27 Jan
Common misconceptions squander the power of the modern #brand http://bit.ly/w3hlXh #cem
Choypw

27 Jan
FB Like guarantees anything - they may never even become a customer. NOT a good metric to use alone. via @bcarroll7 cc @bsdalton #cem
Choypw

27 Jan
@bsdalton @bcarroll7 Like doesn't guarantee purchase, but purchase should come from either like or love.
Choypw

27 Jan
We tend to think of trad touchpoints - adv, website, mobile - but anything within reach consumer is a #touchpoint via @JimJosephExp
Choypw

27 Jan
Amazement is the consistent outcome of expecting and getting the right thing. via @Hyken | Not true. That's loyalty! cc @TPDashboard 2/2
Choypw

27 Jan
Amazement isn't a single experience. via @Hyken | Not true. Amazement is only short term. cc @TPDashboard 1/2
Choypw

27 Jan
What is a #brand experience? http://www.brandexperience.info/definitions/ #cem
Choypw

27 Jan
Customer Journey Mapping Resources On The Web http://bit.ly/wLcjxw via @JamesKalbach #cem
Choypw

27 Jan
Segments of One: Smarter Targeting for Your Customers http://bit.ly/wgOtWO #cem
Choypw

26 Jan
How VOC Systems Can Help http://www.business2community.com/loyalty-marketing/conversational-marketing-how-voice-of-the-customer-voc-systems-can-help-037810 via @B2Community #cem
Choypw

26 Jan
3 Types of Space and Their Impact on #Creativity http://bit.ly/xJFDXy via @Brainzooming
Choypw

26 Jan
66 Things You Need to Know About Your Customer http://pulse.me/s/5kTwj via @DeliverBliss #custserv #cem
Choypw

26 Jan
The Battle For Customer Attention http://twrt.me/yk078x via @BrennerMichael @tedcoine
Choypw

26 Jan
People's online behavior very rarely reflects their offline behavior. Online "like" is not equal to buy. via @bcarroll7 #scrm #cem
Choypw

26 Jan
Why Your Culture is Way More Important Than Your Strategy http://lnkd.in/GX2f5W
Choypw

25 Jan
The Biggest Myth in Time Management http://s.hbr.org/wSaUEN via @HarvardBiz
Choypw

25 Jan
Delight requires surprise AND overdelivery http://is.gd/QtrcZL via @GrahamHill #crm #scrm #servicedesign #cem
Choypw

25 Jan
Six Things Customers Want http://feedly.com/k/wWZELQ by @brianvellmure via @wimrampen #cem
Choypw

25 Jan
@Choypw 80% of business success is from choosing the right market to compete in. Only 20% from how you compete in it.
GrahamHill

25 Jan
Why Customer Experience Management Needs To Be Personalized http://ow.ly/8EJeP via @cmswire @MichaelHinshaw @leoditri #cem
Choypw

25 Jan
Jason Goldberg: 21 Things We're Learning At http://Fab.com http://www.businessinsider.com/jason-goldberg-fab-2011-10?utm_source=twbutton&utm_medium=social&utm_campaign=sai-contributor via @bi_contributors
Choypw

25 Jan
@Choypw Mary Queen of Shops offers strategies for reinventing the Retail Business Model http://is.gd/eHa4RN Business Model THEN Experience
GrahamHill

25 Jan
Ideo Offers 4 Strategies For Reinventing The #Retail Experience http://bit.ly/Ahd8aI via @GrowthStories #servicedesign #cem #innovation
Choypw