Tweets of 15-21 Feb 2012

21 Feb
The benefits of letting customers lead http://gu.com/p/35tkd/tw via @thecustomerblog #cem
@Choypw

21 Feb
All the papers from the #servdes 2012 conference on #servicedesign http://is.gd/JyX4SE via @GrahamHill
@Choypw

21 Feb
"A #brand is nothing more than a combination of the promise and the experience." Kathy Heasley via @auragarrillo #marketing #cem
@Choypw

21 Feb
30 well-designed 404 error pages http://ow.ly/9b8S1 via @colourlovers #cem #ux
@Choypw

21 Feb
Dragonfly Effect: Coca Cola: "from creative excellence to content excellence." http://bit.ly/wcP0bn via @dflyeffect
@Choypw

21 Feb
Customer Journey Mapping: The New Service Blueprint http://www.scientificera.com/business/69-soft-skills/381-customer-journey-mapping-the-new-service-blueprint.html via @TPDashboard #cem
@Choypw

21 Feb
Hire people because they can do a job, they’ll work for money. Hire people who believe what you believe, they’ll work for you totally.
@LiorStrativity

20 Feb
What Are User Needs? http://bit.ly/z0P4yu #ux
@Choypw

20 Feb
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla - Forbes http://onforb.es/tP5TgS via @thecustomerblog
@Choypw

20 Feb
The science of habit, my latest WSJ column: http://on.wsj.com/yD8Eka via @ralph_ohr @jonahlehrer
@Choypw

20 Feb
#touchpoint is like water. Unless flavor (experience) is added, water has no taste. #ux #cem
@Choypw

20 Feb
Job-to-be-done is just true need. Keep asking why why why will lead to true need. Each why is then opportunity to create wow experience.
@Choypw

19 Feb
Chasing Cool Ideas vs Solving Consumer Needs by @WBendle Woody Bendle http://ow.ly/99SRh @Brainzooming #cem
@Choypw

19 Feb
Leading@Google: Tony Hsieh: http://youtu.be/jJ5k_Byd9Fs via @youtube
@Choypw

19 Feb
Nine Things Successful People Do Differently http://s.hbr.org/zpt52p via @HarvardBiz
@Choypw

19 Feb
The 5 Whys http://s.hbr.org/yspURp via @HarvardBiz
@Choypw

19 Feb
Get Your Employees Engaged http://s.hbr.org/zuNLLa via @HarvardBiz
@Choypw

19 Feb
The Social Brand Value of the World's Leading Brands http://pinterest.com/pin/89509111313916534/ via @pinterest
@Choypw

19 Feb
The History of #Advertising http://pinterest.com/pin/89509111313916534/ via @pinterest
@Choypw

19 Feb
Plutchik's emotion wheel. http://pinterest.com/pin/89509111313916534/ via @pinterest #ux
@Choypw

19 Feb
11 Game-Changing Companies Who (Successfully) Broke The Rules. http://twrt.me/dciq7u via @DanWaldo
@Choypw

19 Feb
"When you point your finger at some else, remember there's 3 more pointing right back at you." @cblalack via @tom_peters
@Choypw

19 Feb
@Choypw @vovici Serving the people who serve the customer #1 "customer loyalty" strategy! PERIOD!
@tom_peters

19 Feb
Customer Experience: The Path to Loyalty http://blog.vovici.com/blog/bid/25416/Customer-Experience-The-Path-to-Loyalty via @vovici #cem
@Choypw

19 Feb
Can experience be designed? http://adaptivepath.com/ideas/can-experience-be-designed #ux #cem
@Choypw

19 Feb
One is Enough. http://twrt.me/75butz by @DanWaldo via @tedcoine
@Choypw

18 Feb
Why most #UX is shite | disambiguity http://bit.ly/xJb04r via @thecustomerblog @leisa
@Choypw

18 Feb
Creating Amazing Customer Experiences Through "Soft" Innovation http://tinyurl.com/3ozgkuc via @fastcompany @TPDashboard #cem
@Choypw

18 Feb
Great Customer Service in One Slide http://bit.ly/z9Bn20 via @thecustomerblog #custerv #cem
@Choypw

18 Feb
Assign each touchpoint a specific objective & task to carry out http://goo.gl/16jnG via @TPDashboard @crmmetrix #cem
@Choypw

18 Feb
Decision Making is 70% Emotion, 30% Logic. http://bit.ly/w3RYAP via @MichaelHinshaw @syngro #cem
@Choypw

17 Feb
4 Essential Steps to Managing Growth http://awe.sm/5ekuk via @meannie @demandforce
@Choypw

17 Feb
FedEx Delivers to Customer Touch Points http://directmag.com/mag/marketing_fedex_delivers_customer/ via @TPDashboard #cem
@Choypw

16 Feb
All Markets Are Not Created Equal http://lnkd.in/MU6uXG
@Choypw

16 Feb
Your Friends Are Now Your Customers http://lnkd.in/E4rHZT
@Choypw

16 Feb
The Two Dimensions of Brand Success: Power and Reach - Forbes http://lnkd.in/Ewh96P
@Choypw

15 Feb
"No Straight Lines" by @alansmlxl http://bit.ly/zTgPDk via @joepine
@Choypw

15 Feb
Four elements that make for a great user experience http://is.gd/ZxTR68 via @GrahamHill #cocreation #sdlogic #ux #cem
@Choypw

15 Feb
Design for service = design the platform (which offers experience pathways & trajectories) + design the resource network (orgs & partners)
@lixindex

15 Feb
Interview w/ @Tencent_ISUX CEO Ma Huateng notes "we're about to enter a period of the experience economy" http://bit.ly/zdRHZe via @joepine
@Choypw

15 Feb
The number one reason every moment matters in customer experience http://wp.me/p8hLN-dr via @TPDashboard #cem #custserv
@Choypw

15 Feb
Five ways to improve customer experience http://www.pizzamarketplace.com/article/190145/Five-ways-to-improve-customer-experience#.TzqaQ4CnFGs.twitter via @PizzaMarktplace @TPDashboard #cem
@Choypw

15 Feb
Why User Experience Is Critical To Customer Relationships http://tinyurl.com/7koodhj via @fastcompany @briansolis @TPDashboard #cem #ux
@Choypw

15 Feb
#Brand vs. Logo http://onyxcreates.com/angel/blog/brand-vs-logo via @OnyxGroup #cem
@Choypw

15 Feb
A great #brand is like religion http://wp.me/px61M-b9 via @BrandBE #cem
@Choypw