Tweets of 1-7 Feb 2012

7 Feb
"Content isn't king. People ARE king" @elsua via @tdebaillon #e20s #ux #cem
@Choypw

7 Feb
Putting social media to work http://bit.ly/rgocZ2 via @DonPeppers
@Choypw

7 Feb
Steve Jobs' original voice-over on the Apple "Think Different" campaign launch http://youtu.be/8rwsuXHA7RA via @DonPeppers
@Choypw

7 Feb
"You cannot improve one thing by 1000% but you can improve 1000 little things by 1%." Jan Carlzon via @OnionInsights @billquiseng #cem
Choypw

7 Feb
Does your brand have extreme trust? http://bit.ly/wBRmp0 via @nherbw @DonPeppers #cem
Choypw

7 Feb
Customers who interact with companies on social media spend 20-40% more, on average http://bit.ly/w1aKjc via @1to1media @DonPeppers #cem
Choypw

7 Feb
An #Innovation Roadmap http://shar.es/fwLeA via @annettefranz
Choypw

7 Feb
Engage employees, at all levels, to help design optimal customer experience. Engaged=Committed. via @ValaAfshar @TPDashboard #cem
Choypw

7 Feb
Customer expectations are influenced by competitors. Important to benchmark against competitors. via @ValaAfshar @jeanniecw #cem
Choypw

7 Feb
touchpoint is interaction. cc @TPDashboard @Vivisimo_Inc @morrismichellek #cxo
Choypw

6 Feb
Authenticity is perhaps one of most over-used buzzwords in marketing. What does it mean? http://bit.ly/x9W2R1 via @joepine @tiffabrown #cem
Choypw

6 Feb
Apple had just one customer. He passed away last year. http://bit.ly/zpYFFD via @ThisIsSethsBlog | Not true at all. Apple is a consumer co.
Choypw

6 Feb
A Powerful (Mission) Statement http://lnkd.in/mtV6hk
Choypw

6 Feb
10 Workplace Trends to Watch in 2012 http://lnkd.in/Yc38Rv
Choypw

5 Feb
Nancy Duarte on presentations http://bit.ly/xm4ZMH via @GrahamHill @mkrigsman
Choypw

5 Feb
Perspective Counts. http://wp.me/p13uyv-gM via @meannie
Choypw

5 Feb
Why More of Your Facebook Fans are Seeing Fewer of Your Messages http://bit.ly/wfXYA2 #cem
Choypw

5 Feb
Understanding Reach and Frequency http://bit.ly/yqWj29
Choypw

5 Feb
Service Design or Design for Service http://bit.ly/dTDahO via @wimrampen #cem #custserv
Choypw

5 Feb
Share of wallet isn't enough http://wp.me/pCNj-8y via @ProfByron #cem
Choypw

5 Feb
Share of wallet, share of wall, share of voice http://bit.ly/yvkFy7 via @ThisIsSethsBlog #cem
Choypw

5 Feb
Brands are, in essence, the sum total of the connections formed. http://bit.ly/zroder via @Digitaltonto
Choypw

5 Feb
It's usually hard to exceed expectation without solving the problem via @mich8elwu cc @LindaIreland #cem
Choypw

4 Feb
When a Design Gets Ignored - Lessons From a Parking Lot http://wp.me/pkQcg-PK via @thecustomerblog @plish #cem #ux
Choypw

4 Feb
3 Types of Human #Communication http://twrt.me/cszzol via @Biebert @jeanniecw
Choypw

4 Feb
Exceeding expectations or solving customer problems: What’s more important? http://bit.ly/AvGNMy via @LindaIreland #cem
Choypw

4 Feb
Overview of the Practice of #CEM http://tinyurl.com/8y8vetp via @TPDashboard @bobehayes
Choypw

3 Feb
3 lessons from Zappos - Becoming Irresistible to Customers http://zite.to/ySqmXT via @efileno #servicedesign #innovation #ux #cem
Choypw

3 Feb
John Hagel on Trust http://edgeperspectives.typepad.com/edge_perspectives/2011/06/resolving-the-trust-paradox.html via @thecustomerblog
Choypw

3 Feb
Here Are Five Things Brands Should Keep In Mind When Using Pinterest http://lnkd.in/7Ju7Bc
Choypw

3 Feb
Another Hashtag Gone Bad http://lnkd.in/pEyAkh
Choypw

3 Feb
The 8 Things Your Employees Need Most http://lnkd.in/Z_uMVk
Choypw

3 Feb
Customer journey mapping vs process design: Do you know the difference? http://www.mycustomer.com/topic/customer-experience/customer-journey-mapping-and-process-design-do-you-know-difference/136609 via @thecustomerblog #cem
Choypw

3 Feb
3 Actions You Can Take Now to Shift Your Emotional State | Michael Hyatt http://ht.ly/8Py2W via @Cogiva
Choypw

2 Feb
Strangers become online shopping advisers http://shar.es/fh22p #cem
Choypw

2 Feb
Fast Company shows that Innovation CAN be managed. http://is.gd/S8 via @GrahamHill #servicedesign #innochat
Choypw

2 Feb
Customer experience management framework http://bit.ly/zOpalA by @customerinput #cem
Choypw

2 Feb
The Emotion of Service Recovery http://bit.ly/ylyWI7 via @customerinput #cem
Choypw

2 Feb
On the Utility of Thinking in Terms of Jobs-to-Be-Done http://ow.ly/8P6G2 via @wimrampen @SameerPatel @bhc3 #cem
Choypw

2 Feb
8 Reasons Why Your Business Should Give a Great Customer Experience http://bit.ly/Ap82gF via @OnionInsights @GreatCX #cem
Choypw

2 Feb
The 4 Pillars of Trust - Building Trust at Work http://bit.ly/Awtbbc via @workshifting
Choypw

2 Feb
Two Words Made Him A Millionaire http://j.mp/zwxfy9 #cem
Choypw

2 Feb
Customer Experience Metrics Every Business Should Track http://www.tec-canada.com/Customer-Experience-Metrics-Every-Business-Should-Track via @TPDashboard #cem
Choypw

2 Feb
Making loyalty actionable - Engaging the Enterprise | Walker Information http://shar.es/f638w
Choypw

2 Feb
Experience Step 1 The Triggering Need plus links to other 5 Experience Steps http://bit.ly/zK5fKu via @LindaIreland #cem
Choypw

2 Feb
"One-to-One" Marketing is Dead! http://bit.ly/zXiAKf via @LindaIreland cc @DonPeppers #cem
Choypw

2 Feb
HAPPY customers find FUTURE customers better than you do. H/T @rmowen via @KnowledgeBishop #custserv #NetPromoter #cem
Choypw

2 Feb
Inside the Mind of Your Buyers http://lnkd.in/E6rK3e
Choypw

1 Feb
The average consumer mentions specific brands in conversation over 90 times a week. Is yours one of them? http://ht.ly/1FhKrd via @Cogiva
Choypw

1 Feb
Focus on minimizing customer effort and get big returns http://bit.ly/xpQmvh via @GrowthStories #cem
Choypw

1 Feb
Be customer's cup of tea by delivering CUP experience: consistent unique positive! #cem #ux
Choypw

1 Feb
The difference between customers and users http://bit.ly/x1AVqM
Choypw

1 Feb
Balancing Your Buyer's Two Fundamental Needs http://twrt.me/9y6eu4 via @iannarino @jeanniecw #cem #crm
Choypw

1 Feb
McKinsey on Using behavioral science to improve the customer experience http://is.gd/rOKZe4 via @GrahamHill #scrm #crm #servicedesign #cem
Choypw