Tweets of 10-17 Jan 2012

17 Jan
What's Your Influencing Style? http://bit.ly/zvUo4t via @Assistly
Choypw

17 Jan
Platform business is all about the co-creation of value with customers via @GrahamHill 6/6 #cem
Choypw

17 Jan
You can provide a platform to help them do all this much better via @GrahamHill 5/6 #cem
Choypw

17 Jan
And what resources, what data, they need to make the right decisions via @GrahamHill 4/6 #cem
Choypw

17 Jan
You can work out what capabilities customers need to do them better via @GrahamHill 3/6 #cem
Choypw

17 Jan
And the touchoints in the customer journey they hire to do them via @GrahamHill 2/6 #cem
Choypw

17 Jan
If you know what jobs (to be done) customers are trying to do via @GrahamHill 1/6 #cem
Choypw

17 Jan
How to measure #brand awareness, brand image, brand equity and brand value http://faculty.insead.edu/chandon/personal_page/documents/case-note_brand%20audit-inspection%20copy.pdf
Choypw

17 Jan
Understanding the Employee Experience http://bit.ly/zSXSkH
Choypw

17 Jan
Join the Meaningful Experiences Tour to kickstart your ideas http://bit.ly/yAdmp0 via @joepine @gostonemantel #experience #strategy
Choypw

17 Jan
You cannot assume that "best practices" are best practiced. via @LollyDaskal @JenKuhnPR #leadfromwithin #leadership | True!!!
Choypw

17 Jan
What's your influencing style? http://bit.ly/zhlZ1j via @BradBennett @ValaAfshar #leadership #management
Choypw

16 Jan
Be & Perform Like a Ferrari with 8 Style Points http://bit.ly/yJopT2 via @KateNasser #leadership #cem
Choypw

16 Jan
One of the best blogs on marketing: Alan Mitchell's Reinventing #Marketing at Brand Republic http://is.gd/ZX9bfW via @GrahamHill
Choypw

16 Jan
Do loyalty schemes result in loyal customers? http://bit.ly/A8z8nC @MASelby suggests experience improvements are more effective. #cem
Choyp

16 Jan
Chinese food focuses on color, aroma, and taste. Same applies to #cem. Visual goes first, senses second, interaction last.
Choypw

16 Jan
The Ikea effect: When Labor leads to love http://bit.ly/Aku3Mp via @GrahamHill @ariegoldshlager @wimrampen #cocreation
Choypw

15 Jan
"What is an #Experience #Strategy?" http://johnnyholland.org/2009/06/what-is-an-experience-strategy/ via @johnnyholland @amktdev #cem
Choypw

15 Jan
Comparativity http://twrt.me/ui3gqw via @DanWaldo @tedcoine
Choypw

15 Jan
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
Choypw

14 Jan
To Find Happiness, Forget About Passion http://lnkd.in/gtcZp6
Choypw

14 Jan
Here’s the catch: caring about the customer is a mindset, not a tactic. via @garyvee #custerv #cem
Choypw

14 Jan
Six #Marketing Mistakes by @alexgoldfayn http://feedly.com/k/zYac48 @wimrampen
Choypw

14 Jan
The #Innovation Genome Project http://bit.ly/ApMbci @frogdesign
Choypw

13 Jan
Is D&G Dust & Garbage? http://www.huffingtonpost.com/2012/01/09/dolce-gabbana-hong-kong_n_1194367.html#s597909 #scrm #cem #fail
Choypw

13 Jan
Dolce & Gabbana Accused Of Racism In Hong Kong http://www.styleite.com/media/hong-kong-protest-dolce-gabbana/ #cem #fail
Choypw

13 Jan
Chinese Paintings Photography http://lnkd.in/zSQB3G
Choypw

13 Jan
Eight Design Principles for Waiting Lines: http://bit.ly/4uGblX via @DonPeppers @ariegoldshlager #custserv #cem
Choypw

13 Jan
The great @tom_peters is sharing "everything he knows." http://ow.ly/8rbWD via @practicallyrad
Choypw

12 Jan
Infographic Of The Day: The Magic And Madness Of The Creative Process | Co.Design http://www.fastcodesign.com/1665802/infographic-of-the-day-the-magic-and-madness-of-the-creative-process
Choypw

12 Jan
How I Became a Customer for Life http://www.inc.com/damian-bazadona/customer-service-make-customer-for-life.html?utm_source=twitter&utm_medium=socialmedia&utm_campaign=button via @IncMagazine #cem
Choypw

12 Jan
Even Though It’s Called B2B, There’s Still A “C” On The Other End http://twrt.me/uhb5we via @JamieCrager @tedcoine
Choypw

12 Jan
"The purpose of forecasting is not to predict the future... but to make better decisions in the present." (Johansen) via @justinpickard
Choypw

12 Jan
Don't Think Different, Think About Different Things http://lnkd.in/aXZfmP
Choypw

12 Jan
Walk through your customer experience http://goo.gl/Hzw3M via @MichaelHinshaw @joannaclark5 #cem
Choypw

11 Jan
Customer's customer is key influencer of customer. #crm #cem
Choypw

11 Jan
THE CUSTOMER-VALUE CANVAS V.0.8 http://is.gd/Whl4Rz via @GrahamHill #scrm #servicedesign #crm #cem
Choypw

11 Jan
4 Steps to Knock Out Work-Place Stress http://lnkd.in/zpXvb5
Choypw

11 Jan
Ten 100-year predictions that came true http://lnkd.in/WBivdq
Choypw

11 Jan
IBM Focuses HR on Change http://lnkd.in/b3SRGN
Choypw

11 Jan
Under-Promise. Over-Deliver. And Your Brand's Fans Will Talk http://lnkd.in/MTST7z
Choypw

11 Jan
"Collective accuracy = average accuracy + diversity" - Scott E. Page on the impact of #Diversity - http://www.nytimes.com/2008/01/08/science/08conv.html via @ralph_ohr
Choypw

11 Jan
Simplifying the choice = allowing you to make the choice easier = help you make decision. via @mich8elwu
Choypw

11 Jan
The world of what-I-want-when-I-want leads to a complex set of challenges for brands. http://ow.ly/8oIfB via @MichaelHinshaw
Choypw

11 Jan
The 5 Basic Building Blocks For Branding Your Startup http://lnkd.in/hj_HGE
Choypw

10 Jan
3 Ways to Build Customers' Trust http://lnkd.in/v586qR
Choypw

10 Jan
How to Pitch: 6 Things You Must Know http://lnkd.in/-vxYBa
Choypw

10 Jan
How to Win Customers Without Lowering Prices http://lnkd.in/qAuNfT
Choypw

10 Jan
Don’t Buy the Book What’s Your Purple Goldfish?… Let Jeff Bezos http://bit.ly/Aufrhi #custserv via @KetelboeterPR @9INCHmarketing #cem
Choypw

10 Jan
3 ways to build customers’ #trust http://bit.ly/zD0l0C via @IncMagazine @TheForumCorp #marketing #sales
Choypw

10 Jan
Customer Value Chain Analysis http://is.gd/sEz7Cn via @GrahamHill #servicedesign #crm #scrm
Choypw