Tweets of 3-9 Jan 2012

9 Jan
Networking for Survival on @HarvardBiz by @dscofield via @joepine http://bit.ly/wH2JzS
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9 Jan
With a "Freemium" offer, non-paying customers often make more demands and cause more problems http://bit.ly/yDFEtW via @DonPeppers #cem
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9 Jan
EVERY employee influences customer experience, from product design to accounts receivable. via @KnowledgeBishop #cem #custserv
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9 Jan
Thoughtful preso on pointification, #gamification and gameful design by @stefanomizzella http://is.gd/T7SusO via @GrahamHill
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9 Jan
20 Inspiring Minimalist Web Designs http://lnkd.in/XWTi3W
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9 Jan
Store ambience influences foot traffic http://bit.ly/x8MUs9 #cem #ux
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9 Jan
Experience radar 2011: Insights for the US retail industry http://pwc.to/zER52a #cem
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8 Jan
#Gamification is a social way to improve your life http://bit.ly/vkP6rp and boost your healthiness http://is.gd/ZzbMI1 via @DonPeppers
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8 Jan
How to Ask Better Questions in UX http://lnkd.in/wU7cXz
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8 Jan
25 Awesome Business Card Designs http://lnkd.in/7_7k4c
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7 Jan
What is the most potent way of creating an unforgettable customer experience? http://wp.me/p13YWP-Rs via @thecustomerblog #cem
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7 Jan
Shifting the Loyalty Curve http://is.gd/ziCuvW via @GrahamHill #scrm #servicedesign
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7 Jan
@wimrampen @BrianSJ3 @elkedenouden on Designing Added Value http://is.gd/HmuYEW via @GrahamHill #sdlogic
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7 Jan
@wimrampen @BrianSJ3 @elkedenouden on Valuable Innovation http://is.gd/xM19X9 via @GrahamHill #sdlogic
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7 Jan
experience is everywhere. Relevant one will be remembered. Unique one will never be forgotten. #ux #cem
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7 Jan
Does poor user experience drive product returns? http://bit.ly/y4X4Ny w/ link to @elkedenouden work via @GrahamHill @wimrampen #ux #cem
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7 Jan
The Key to Customer Loyalty: The Total Shopping Experience - Forbes http://lnkd.in/STU4-z
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7 Jan
Making Customer Segmentation Deliver http://www.strategy-business.com/media/file/sb65_11401.pdf #cem #crm
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7 Jan
Coca-Cola Wants To Tell You A Story http://twrt.me/pk6xnj via @tedcoine @SeanClark
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7 Jan
Employee First http://soc.li/0OmJYeN via @tedcoine #sustbiz #tchat | Customer First, Employee Always, Brand Last.
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7 Jan
Managing the connected Consumer http://bit.ly/yNi5td via @ariegoldshlager #brand #cem
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7 Jan
Service anticipation gap http://www.adaptivepath.com/ideas/serious-service-sag via @mcordell @brandonschauer @ChrisRisdon #cem #custserv
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7 Jan
Do not focus on social, focus on business goals & means of achieving them. social is just a piece of a puzzle via @mjayliebs @glfceo #scrm
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7 Jan
Tools connect people. But with what ? http://flpbd.it/Aqvh via @wimrampen
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6 Jan
Winning teams avoid short-cuts that win a lap but lose a race. via @KnowledgeBishop #leadbiz
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5 Jan
Designing design thinking driven operations on @scoopit http://bit.ly/nCg5PV via @FredZimny #servicedesign #custserv #scrm #ux #cem
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5 Jan
The Top Thirteen Customer Management Trends for 2012 | Forrester Blogs http://bit.ly/xuJmFL via @thecustomerblog #cem
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5 Jan
The Experience Economy at the Mall by @davidcummings http://bit.ly/x0SxTC via @joepine #cem
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5 Jan
Why Prototype? Customer Interactivity is the Most Meaningful Part of Design http://bit.ly/vrfUD7 via @GrahamHill @agjs #cocreation #cem
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5 Jan
The One Customer Experience Resolution For 2012 http://bit.ly/wlhI4G via @marc_c_mandel #cem
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5 Jan
The FT's John Kay on Avoiding fluff is surest route to success http://is.gd/2InvTU via @GrahamHill
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5 Jan
Customer Experience is all about thinking of your customers first (short term) and yourself last (longterm) via @custexp_ba #cem
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5 Jan
10 Brand-Building Steps For Beginners http://lnkd.in/yytqA8
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5 Jan
10 Easy Customer Engagement Ideas for Small Business http://lnkd.in/CP8C5b
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4 Jan
Experience will be positive after you establish trust and credibility http://j.mp/ztCE5f via @dalewolf @DeliverBliss #cem #custserv
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4 Jan
Every 60 Seconds On the Chinese Internet... [INFOGRAPHIC] http://goo.gl/ztW7F via @joepine @tar1na
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4 Jan
On humanizing the buyer experience by @TonyZambito http://bit.ly/wljrcP via @LindaIreland #cem
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3 Jan
Meaningful Experiences Make You Happier than Stuff via @MindfulnessMuse @joepine @gostonemantel http://bit.ly/tbI6Vt #cem
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3 Jan
A Brand New Playground! by @BartHufen http://bit.ly/uehCLq via @joepine #gamification
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3 Jan
What’s the biggest obstacle to implementing customer experience successfully? http://is.gd/dlCYGs via @ShaunSmith_CEM
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3 Jan
Four attributes of customer obsession http://www.cio.co.uk/article/3327385/four-attributes-of-customer-obsession/ via @thecustomerblog
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3 Jan
Vision Must Come First http://twrt.me/li90xu via @tedcoine @danielnewmanUV
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