19 Dec
Customer Experience and #Brand Touchpoints bit.ly/thYhke #cem
Choypw
19 Dec
Five Steps to Great Customer Experiences bit.ly/w1sXnm #cem
Choypw
19 Dec
Customer Versus Employee: Who is King? bit.ly/tZmm0C
Choypw
19 Dec
Aligning the employee and customer experiences bit.ly/vvvAdX
Choypw
19 Dec
Building a Brand That Matters, One Employee at a Time: The Zappos Story bit.ly/uq4ZQz
Choypw
19 Dec
Brand Experiences are for Employees and Customers http://skilfulminds.com/2009/04/06/brand-experiences-are-for-employees-and-customers/ #cem
Choypw
19 Dec
How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] lnkd.in/zpnMXt
Choypw
19 Dec
The difference between a failure and a mistake (and why you should care) zite.to/suOBGA via @vanbael
Choypw
19 Dec
Engaged Employees = Happy Employees = Happy Customers = Profit! via @tedcoine @BradBennett @MicJohnson
Choypw
18 Dec
Lessons In Risk, Reward, And Failure From 7 Brand Disasters lnkd.in/mPsZEf
Choypw
18 Dec
Brilliant & Creative Poster Designs You Can’t Miss lnkd.in/PAne2K
Choypw
18 Dec
The Three "Ds" of Customer Experience http://hbswk.hbs.edu/archive/5075.html #cem
Choypw
17 Dec
Why every manager should think and act like a CEO lnkd.in/Sxze9v
Choypw
17 Dec
Improve Sales by Boosting Collaboration lnkd.in/y8NRyd
Choypw
17 Dec
Why The Best Brands Eventually Leave Their Names Behind lnkd.in/neEuQk
Choypw
17 Dec
Buyerology Trend: Humanize the Buyer Experience by @tonyzambito soc.li/ezWdkmD via @YourCustomers
Choypw
17 Dec
It’s about human experience, and beyond, to co-creation http://rethinkingmarketing.wordpress.com/2011/12/15/its-about-human-experiences-and-beyond-to-co-creation/ via @wimrampen
Choypw
17 Dec
We think it's the little "wow's" that exceed expectations! via @DisneyInstitute #DThink
Choypw
17 Dec
"Four Innovation Insights From Customers" bit.ly/ttykIi via @eYeka @VernetteE
Choypw
16 Dec
The Brand Keys 12 for 12: Brand and Marketing Trends for 2012: Part 2 - Forbes lnkd.in/rUGM7b
Choypw
16 Dec
10 Commandments Of A Great Culture twrt.me/07ohf0 via @LeadrshpAdvisor @jeanniecw
Choypw
16 Dec
The right way for companies to apologize, 3 step program bit.ly/rMxOOn via @DeliverBliss
Choypw
16 Dec
Embedding Design tinyurl.com/co5ancq via @InformaatXD
Choypw
16 Dec
4 Critical Traits of an Entrepreneur lnkd.in/cm9g3i
Choypw
16 Dec
Jim Collins, Meet Michael Porter lnkd.in/xM_NXP
Choypw
16 Dec
Decision fatigue. Are you complicating the #brand experience and losing customers? ow.ly/80GEK via @MichaelHinshaw #cem
Choypw
16 Dec
Not sure how to lose a valuable customer? Here are half a dozen ways... ow.ly/80FMb via @MichaelHinshaw @LiorStrativity #cem
Choypw
16 Dec
"Bigger, better, more." v "Easier, cheaper, faster." ow.ly/7ZD2i via @MichaelHinshaw #cem
Choypw
16 Dec
4 #tips to fluster your #competition bit.ly/sy1utp via @FastCompany @TheForumCorp
Choypw
15 Dec
Chinese luxury labels challenge Western counterparts lnkd.in/nWbYMz
Choypw
15 Dec
12 consumer trends for 2012 ow.ly/80nKD via @method_inc
Choypw
15 Dec
What Great Companies Know About Culture lnkd.in/nT--tv
Choypw
15 Dec
Consistency and the Customer Experience: Wise or Foolish? shar.es/oVhgm via @OnionInsights #cem
Choypw
15 Dec
Any experience is shaped by factors & beliefs that are not visible bit.ly/uUQ8PK via @jonahlehrer @ralph_ohr
Choypw
15 Dec
#Marketing’s Role In The Customer Experience Ecosystem w/ @ClickFox CEO Marco Pacelli bit.ly/svCkLc via @WriteTheCompany #CEM
Choypw
14 Dec
Learn About Selling to Your Customers by Buying by @stevensreeves goo.gl/fb/ohZHB via @YourCustomers #cem
Choypw
14 Dec
"Creativity consists largely of rearranging what we know in order to find out what we do not know." George Kneller via @MichaelHinshaw
Choypw
13 Dec
#Brand Experience versus Customer Experience community.forrester.com/thread/5519 via @kerrybodine #cem
Choypw
13 Dec
6 Disciplines for Reaching Customer Experience Maturity bit.ly/vdRhaW via @OnionInsights #ux #cem
Choypw
13 Dec
The Obvious, the Easy, and the Possible - (37signals) lnkd.in/4T94Ei
Choypw
13 Dec
Forget destinations. Your brand is everywhere and nowhere. feedly.com/k/swkV1I via @wimrampen #cem
Choypw
13 Dec
"Redefining Customer Experience : Innovation Series : Part -1" on Bank Innovation: ning.it/sXnHhI via @joepine @CustomerCharged #cem
Choypw
13 Dec
Smart #touchpoints are going to change your industry. Learn how... ow.ly/7WHB4 via @MichaelHinshaw #cem
Choypw
22 December 2011
16 December 2011
Tweets of 6-12 Dec 2011
12 Dec
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Tweets of 29 Nov-5 Dec 2011
5 Dec
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
Tweets of 22-28 Nov 2011
28 Nov
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Tweets of 15-21 Nov 2011
21 Nov
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Tweets of 8-14 Nov 2011
14 Nov
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
Tweets of 1-7 Nov 2011
7 Nov
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
Tweets of 25-31 Oct 2011
31 Oct
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw
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