Tweets of 20-26 Sep 2011

Sep 26 16:20:31
Who should customer experience report to? | Customer experience reports to the user!!! #cxo
Choypw

Sep 26 16:12:56
CX chain http://t.co/Lhyf8fhN via @sanchezjb #cem
Choypw

Sep 26 16:07:10
According to #Google, there is #zmot. But still experience happens basically everywhere. #cxo
Choypw

Sep 26 16:04:47
When does the customer experience begin? | It begins in the mind. #cxo
Choypw

Sep 26 15:24:15
Customer Experience more powerful than the Supply Chain? http://t.co/RkFbQo6p via @business901 #cem
Choypw

Sep 26 15:22:13
Biggest customer mistake: design same experience for first time vs repeat customers. Think Like a Customer. via @mrhoffman #crm #cem
Choypw

Sep 26 11:39:21
Want salesmen to use new tools. Don't focus on their needs, but co-workers and management support http://t.co/g7qNUIK1 via @GrahamHill #crm
Choypw

Sep 26 11:37:04
Customers who complain and are recovered purchase more than those whose service was satisfactory? http://t.co/18pVOW5s via @GrahamHill #crm
Choypw

Sep 26 11:35:53
Business Strategy | What Motivates Us? http://t.co/nzm2rnJ6 by @knealemann via @jeanniecw
Choypw

Sep 26 11:34:17
How do front-line staff get to know what customers really want? http://t.co/UWWMpaFn via @GrahamHill #crm #cem
Choypw

Sep 26 06:06:14
Research shows functional features delight new customers, but hedonic features delight experienced ones http://t.co/3bePubm6 via @GrahamHill
Choypw

Sep 26 04:40:19
The Strength of Weak Ties http://t.co/RdqT73FP via @ariegoldshlager
Choypw

Sep 26 01:12:58
Net Promoter Score Versus The Customer Experience http://t.co/oRMjQ73f via @wimrampen #cem
Choypw

Sep 25 08:24:04
6 DISCIPLINES FOR REACHING CUSTOMER EXPERIENCE MATURITY http://t.co/osBZV90o via @uxmag @OnionInsights #cem
Choypw

Sep 25 08:22:52
"Do not pray for easy lives. Pray to be stronger men." John F Kennedy via @timgrable
Choypw

Sep 25 08:22:05
Don't worry so much about how you should "be" and focus on what you should "achieve." via @Brainzooming
Choypw

Sep 24 20:57:18
Kindness costs you NOTHING and buys you EVERYTHING! http://t.co/nl9GoM8g via @KnowledgeBishop
Choypw

Sep 24 20:54:01
The Ikea Effect http://t.co/f8YbWobY via @wimrampen @ariegoldshlager #cocreation
Choypw

Sep 24 09:52:11
VERITAS http://t.co/Mw3N3jTk via @tedcoine
Choypw

Sep 24 02:11:16
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
Choypw

Sep 24 02:10:23
Good and Great: Choices that Shape Customer Experience | http://t.co/yj0EmpWd via @OnionInsights @Vivisimo_Inc #cem
Choypw

Sep 23 21:26:27
The Customer Experience Disconnect http://t.co/5afaPsut via @OnionInsights #cem
Choypw

Sep 23 15:35:29
What Steve Jobs Taught Me About Growth http://t.co/Tr1Qptfj via @HarvardBiz
Choypw

Sep 23 15:29:58
Customer engagement is employee engagement http://t.co/6M2DPCCe via @thecustomerblog #cem
Choypw

Sep 23 09:59:59
@Choypw done correctly it can enhance customer experience and brand - done wrong and its detrimental
sinclair300584

Sep 23 00:46:22
How to Create Compelling #Brand Experiences http://t.co/l9KwLGTt #cem
Choypw

Sep 22 16:36:17
Do it with feeling http://t.co/RvdyQnnt #cem #rak
Choypw

Sep 22 15:55:38
Coke vs. Pepsi: Branded Acts of Kindness http://t.co/L9RxNHSB via @9INCHmarketing #cem #rak
Choypw

Sep 22 15:52:36
Proactive random acts of kindness improve customer experience http://t.co/PLZDPjrc #cem #rak #ux
Choypw

Sep 22 15:49:50
Random Acts of Retail Kindness http://t.co/NZWFbE9E #cem #rak
Choypw

Sep 22 15:06:06
The Best Length for an Idea Proposal http://t.co/FzFr0c0Z
Choypw

Sep 22 13:59:35
Moments of Truth http://t.co/me1EJrL1 #cem #mot #crm
Choypw

Sep 22 13:40:21
Random Acts of Kindness Strike Again… A #Marketing Tool To Consider http://t.co/vqBrHz4a #cem #rak
Choypw

Sep 22 13:38:44
I’m Not Banking on Random Acts of Kindness http://t.co/Dc87EfMs #cem
Choypw

Sep 22 13:17:48
The 5 Cs of Community: Content, context, connectivity, continuity & collaboration via @bcarroll7 @Armano
Choypw

Sep 22 12:33:39
Benefits of Establishing a Customer Lens http://t.co/G5zqGkuq via @thecustomerblog #cem
Choypw

Sep 22 12:14:42
6 Disciplines for Reaching Customer Experience Maturity http://t.co/D7JbTqK0 via @UXMag @GrowthStories #CEM #UX #Strategy
Choypw

Sep 22 10:39:33
Draw a #stickman http://t.co/AxIMfVte via @hitcents @GrahamHill #ux
Choypw

Sep 22 07:06:04
@Choypw I think biggest impact is customer engagement around core brand values. Let me know if you want to discuss more.
ksarda

Sep 22 04:07:49
We do not want people to remember interactions with our brand; we want them to experience connections with each other. http://j.mp/omiQfa
Choypw

Sep 21 13:29:21
How #gamification is making #CRM more engaging http://t.co/hOh4wyjA #cem #ux
Choypw

Sep 21 13:27:43
#Gamification: another buzz word or a real game changer? http://t.co/xkoOENm9 via @sinclair300584 #cem #ux
Choypw

Sep 21 13:24:29
#Gamification 101 http://t.co/IAbmI0i5 #cem #ux
Choypw

Sep 21 13:20:39
The Principles of Gamification http://t.co/kWSbD9GC #cem #ux
Choypw

Sep 21 13:18:46
5 brands using #gamification well http://t.co/hoFjIiHm #cem #ux
Choypw

Sep 21 13:14:08
Ten Principles of Effective Collaboration http://t.co/c9omHjEK via @GrahamHill
Choypw

Sep 21 11:32:04
How to Build A Magnetic Employer Brand http://t.co/D2p5z1Me
Choypw

Sep 21 09:58:37
Great trend report from @OgilvyAsia http://t.co/DHk88sTU via @nedkumar @Competia
Choypw

Sep 21 09:55:59
What's the biggest myth/misconception about communication? Meharabian, Mehrabian http://t.co/m0tuhZY5 via @rbacal #commtips
Choypw

Sep 21 08:17:47
Dan Arielly on why making things TOO SIMPLE for customers leads to problems http://t.co/kF402MnQ via @Yannigroth @GrahamHill
Choypw

Sep 21 07:40:04
A wow experience motivates satisfied customers to step over the advocacy line in order to become your brand champion. via @jvdt #cem #ux
Choypw

Sep 20 14:44:42
9 Facebook Marketing Success Stories You Should Model http://t.co/L5A3R7gN via @Assistly #scrm #cem
Choypw

Sep 20 07:34:49
The Top Ten Lessons Steve Jobs Can Teach Us - If We'll Listen http://t.co/mw8ML9Te
Choypw

Sep 20 07:28:44
The Three-Box Approach to Business Model Reinvention: Putting the Idea into Practice http://t.co/N5QEfwcJ
Choypw

Sep 20 01:43:53
Why Interaction Design is the most important design practice http://t.co/Uf0nFhMS by @fabtweet via @fastcodesign @frogdesign
Choypw