Tweets of 13-19 Sep 2011

Sep 19 17:16:56
Corporate customer experiences need start-up mojo to make the most of small customer touchpoints: http://t.co/oOl6Gj08 via @forrester #cem
Choypw

Sep 19 11:56:17
Brand values and the customer experience - a perfect match? http://t.co/dHyTY8Ds via @thecustomerblog #cem
Choypw

Sep 18 03:18:17
What is the impact of Word-of-Mouth (WOM) on brand purchase probability ? http://t.co/pcbVXu2w via @VernetteE #cem
Choypw

Sep 17 17:34:44
Gamification by @mich8elwu http://t.co/Yiy8IoU3 & http://t.co/5pZMFEwb #gsummit
Choypw

Sep 17 15:16:45
Does Your Company Have a Culture of Trust? - Dorie Clark - Harvard Business Review http://t.co/zaXXrBxu
Choypw

Sep 17 12:38:22
Positive brand experience only encourages propensity to buy but not actual purchase unless user can afford. #cem #ux
Choypw

Sep 17 08:33:39
A lesson experienced is a lesson learned via @OnionInsights @jvdt
Choypw

Sep 17 08:33:20
Don't waste #CustServ experiences. Every interaction can empower an employee to do better. via @OnionInsights @jvdt | #custserv is not #cem.
Choypw

Sep 17 08:32:38
The Magic Behavior Formula in #Gamification http://t.co/TEsFrUjw via @GrahamHill @webtechman
Choypw

Sep 16 18:02:21
8 Checkpoints for Customer Engagement http://t.co/iUB792rR via @Assistly #cem
Choypw

Sep 16 16:47:53
Understanding the customer experience competition http://t.co/fuwX7JgE via @Assistly #cem
Choypw

Sep 16 12:09:28
The 4 components of customer relationship & how to influence them http://ow.ly/6waZ0 on @MyCustomer via @mich8elwu #crm #scrm #custserv #cem
Choypw

Sep 16 12:00:34
Voice of the Customer (#VOC) that’s Meaningful and Actionable http://t.co/UyzLfmWC via @thecustomerblog #cem
Choypw

Sep 16 10:42:24
Design Thinking Through Empathy http://t.co/HZbHhfyL via @tdebaillon #cem #ux
Choypw

Sep 16 10:39:33
Customer Interaction: who leads the delivery? http://t.co/KOXxoHP0 via @Mjpfeekes #cem
Choypw

Sep 16 06:27:41
What do you think of our new #TiSDT online touchpoint? http://t.co/LyAoE7od via @wimrampen @MrStickdorn #servicedesign #designthinking
Choypw

Sep 16 00:24:52
Memories of emotional experiences are a source of creativity http://t.co/Fmf7xw1Q via @nedkumar @Jabaldaia #cem #ux
Choypw

Sep 16 00:20:40
@Choypw Those that are born 'instantly' out of pain points or an experience as opposed to a structured ideation
nedkumar

Sep 15 17:55:28
Five ways to create a dramatic user experience http://t.co/HG2gauae via @thecustomerblog #cem
Choypw

Sep 15 17:52:53
Eight pillars of #innovation from Google http://t.co/FOJ9zRN3 via @thecustomerblog
Choypw

Sep 15 17:51:19
What young Chinese are thinking: http://t.co/wtP4JMUC (@chinasmack) and http://t.co/MFlQxMB6 (@janchip) via @frogdesign
Choypw

Sep 15 17:01:03
Communities are good to capture feedback but firm should have process set up to listen to 'moments of truths' ideas via @nedkumar #innochat
Choypw

Sep 15 16:25:50
Review of "Gamification by Design" by @dingstweets http://t.co/njxbt3b4 via @joepine @amyjokim #gsummit #gamification
Choypw

Sep 15 08:53:54
Building Customer-Centric processes for Positive Customer Experience http://t.co/jisoMW9m via @OnionInsights @CC_Subhro #cem #ux
Choypw

Sep 15 00:51:00
Defining the right target consumer doesn’t automatically mean they will engage with your brand. http://ow.ly/6uo0e via @MichaelHinshaw #cem
Choypw

Sep 15 00:41:08
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw

Sep 14 17:43:35
@Choypw WIFM is only a part of the #value equation. What do I have to do for it and how risky is that are the other parts. cc @mich8elwu
GrahamHill

Sep 14 17:24:49
Interacting in real life is a good way to learn #servicedesign #CEM #CRM via @ron_verweij cc @wimrampen
Choypw

Sep 14 17:22:15
The value equation: what's in it for me and what do I have to do for it? via @GrahamHill | Is WIIFM the value equation? cc @mich8elwu
Choypw

Sep 14 16:44:47
Positive experience turns want into need. #ux #cem
Choypw

Sep 14 09:48:38
The missing piece of the customer experience puzzle http://t.co/KH0ZThp via @thecustomerblog #cem
Choypw

Sep 14 09:42:38
Creating TouchPoints at Campbell Soup Company - Forbes http://t.co/uUAxrr6
Choypw

Sep 14 09:40:20
The Most Successful Companies Embrace the Promise of their Culture - Forbes http://t.co/mXXMUP8
Choypw

Sep 14 09:36:57
Being Different and Better http://t.co/hPKOVga #cem
Choypw

Sep 14 04:13:44
How to Fix a Fragmented Customer Experience http://t.co/dG3AVgG via @OnionInsights #CEM
Choypw

Sep 14 04:11:44
A Great Customer Experience Depends on Customer Understanding http://t.co/75ty8wa via @1to1media #cem #ux
Choypw

Sep 14 00:14:48
"Customer experience is based on serving customers better than competitors care to." http://ow.ly/6te3d via @MichaelHinshaw #cem
Choypw

Sep 14 00:11:33
How Porsche applies social media to build their #customerexperience http://t.co/Qwncsky via @MichaelHinshaw @geert_martens #CEM
Choypw

Sep 13 17:37:13
A Guide To Customer Expectations http://t.co/Z4RHA5H via @rbacal #custserv #cem
Choypw

Sep 13 04:22:02
8 Reasons Your Employees Don’t Care | BNET http://t.co/5RwF8QM
Choypw

Sep 13 03:26:54
The biggest enemy of top-line growth is analysis; its best friend is appreciation. http://t.co/C9CTNrJ via @harvardbiz @johnsonwhitney
Choypw

Sep 13 02:07:04
Don't Play Games With Me! Promises and Pitfalls of Gameful Design http://t.co/34fueW5 via @GrahamHill @dingstweets
Choypw