Tweets of 6-12 Sep 2011

Sep 12 18:50:40
Innovating with services - http://t.co/bnWQ47T via @GrowthStories #service #innovation #servicedesign
Choypw

Sep 12 18:25:49
Don't forget 2 log into special CEO Panel at AMA Rsrch & Strategy Summit LIVE, today, 3 CST http://t.co/irKNeE5 #amaresearch
marketing_power

Sep 12 16:47:10
Self-service offers access, but face-to-face builds relationships. via @briandshelton #cem #ux
Choypw

Sep 12 16:39:05
Focusing on competition/other industries is reactive. Customer focus is proactive. via @samfiorella #cem #cxo
Choypw

Sep 12 16:38:04
@sanchezjb Without touchpoint, there is no experience. Service is part of experience. #cxo
Choypw

Sep 12 16:36:23
Respect your limits, own your niche, don't mislead your customers via @amoyal #cxo
Choypw

Sep 12 16:34:15
Successful companies keep up with changing customer preferences, while consistently providing a satisfying experience via @jimsmiller #cxo
Choypw

Sep 12 16:33:55
@choypw The customer's experience requires a service. W/o that service, there is no customer experience. #cxo
sanchezjb

Sep 12 16:23:37
The Evolution of CRM http://t.co/52fvmCQ via @GrahamHill @funnelholic @mikeboysen @mjayliebs #scrm #crm
Choypw

Sep 12 16:22:01
@sanchezjb The service does not define the experience. experience is in the eye of beholder, and thus is defined by user. #cxo
Choypw

Sep 12 16:15:24
A2: Trust is everything. Say what you mean; mean what you say. #cxo
Choypw

Sep 12 16:13:23
And human engagement becomes more critical! RT @Choypw: A1: In service industries, people are product. #cxo
DianaSefkow

Sep 12 16:12:12
A1: In both product and service industries, experience matters! #cxo
Choypw

Sep 12 16:10:31
A1: In service industries, people are product. #cxo
Choypw

Sep 12 16:08:26
A1: There are only 4Ps in product but 7Ps in service. That's one of the differences between service and product. #cxo
Choypw

Sep 12 16:03:17
But even when they spend time, capturing attention not so easy as they bring along their attention-deficit devices via @joepine 2/2
Choypw

Sep 12 16:03:05
In today's Experience Economy, companies compete for the time, attention, & money of individual consumers. via @joepine ½
Choypw

Sep 12 15:20:07
Creating Customer Value on the Digital Frontier http://t.co/Qt3n4pK via @GrowthStories @joepine #ux #cem
Choypw

Sep 12 15:17:21
Steve Jobs on customer experience: http://t.co/uKw5rDJ via @Assistly #cem #ux
Choypw

Sep 12 14:22:34
An insight into culture at Method - http://t.co/YkHg5oi via @fastcompany @thecustomerblog
Choypw

Sep 12 13:32:06
The Trust Funnel http://t.co/OIyws9h via @dougricehdtmyb @tedcoine #cem
Choypw

Sep 12 09:18:34
Are You Building The Right Product? - TechCrunch http://t.co/GHaxs4v
Choypw

Sep 12 09:14:56
Ten Principles To Live By In Fiercely Complex Times http://t.co/j2fTrRj
Choypw

Sep 12 09:11:46
Six Keys to Being Excellent at Anything http://t.co/iutgqj9
Choypw

Sep 11 15:13:25
Designing a Differentiated Customer Experience – Where to Begin? http://t.co/uQu1W5N via @thecustomerblog #cem
Choypw

Sep 11 09:19:01
Upmarket customers most likely to switch if customer experience not to their liking. via @rbacal http://t.co/2aiOOgl #custserv
Choypw

Sep 10 16:30:53
Effects of positive & negative Word of Mouth: http://t.co/0re3SMW via @ariegoldshlager @VernetteE #cem #ux
Choypw

Sep 10 16:29:00
Positive Effect of Negative Information: http://t.co/ko92CcO via @ariegoldshlager #cem #ux
Choypw

Sep 10 07:47:46
15 Truths About Great Customer Service http://t.co/dzyoqcn via @TheLadyD @thecustomerblog @GrahamHill #custserv #crm #cem
Choypw

Sep 09 19:54:10
Planning for Customers, Not Channels http://t.co/rgthkSs via @wimrampen @adrianswinscoe | That's just #IMC. #cem
Choypw

Sep 09 17:54:50
Proving ROI on Customer Experience http://t.co/sbIM3fe via @MichaelHinshaw #cem
Choypw

Sep 09 11:23:28
"Design For Yourself, Not For Your Customer?" http://t.co/nXJo1UN via @rbacal #cem | Still #cocreation ? cc @GrahamHill
Choypw

Sep 09 08:38:57
"Why large companies cannot cultivate customer intimacy & customer relationship theory is misguided http://t.co/XXEUuV2 via @thecustomerblog"
Choypw

Sep 08 23:54:16
Issue-centric versus customer-centric customer service http://t.co/zn9hP8x via @GrowthStories @Polledemaagt #cem #custserv
Choypw

Sep 08 16:36:54
There’s efficiency and there’s experience... http://t.co/PZgeSIa via @MichaelHinshaw #cem #ux
Choypw

Sep 08 16:19:29
Little Things Make Big Differences in Customer Experience: http://t.co/vdQYuuN via @thecustomerblog #cem
Choypw

Sep 08 16:18:28
The Value of Customer Journey Maps: A #UX Designer’s Personal Journey - http://t.co/x288yc5 via @thecustomerblog #cem
Choypw

Sep 08 03:48:28
Will Brand Journalism Replace Public Relations? via @tedcoine @TomMartin
Choypw

Sep 07 18:26:12
@Choypw The eye of the beholder is valuable:-) cc @WimRampen
GrahamHill

Sep 07 15:00:43
The Four Elements of Delivering Customer Satisfaction http://t.co/wpVEiSY via @Assistly #cem
Choypw

Sep 07 13:13:53
@Choypw Yes, tell HK Institute of Marketing that in today's Experience Economy the experience IS the marketing! #TEE2
joepine

Sep 07 11:43:15
@joepine Is there any message you'd like me to pass to them? Would you like to write something so I can share with them? 2/2
Choypw

Sep 07 11:42:36
@joepine I'm going to talk about CE development for HK Institute of Marketing this Dec, and I'll introduce your book. ½
Choypw

Sep 07 01:47:38
Those who jump in will move with it and succeed, or be exhausted from swimming upstream. via @DisneyInstitute 2/2
Choypw

Sep 07 01:47:22
Culture is a current that flows through a business. via @DisneyInstitute 1/x
Choypw

Sep 07 01:44:08
"Being Predictable: The First Essential of a Customer Centric Business" http://ow.ly/6mJbj via @MichaelHinshaw #ux #cem
Choypw

Sep 06 16:38:51
Survey of #Gamification & Behavioral Economics Resources http://t.co/TapbvkK via @GrahamHill @elmook #ux #psychology #economics
Choypw

Sep 06 13:51:21
10 principles for effective collaboration http://t.co/OXLKHkc via @GrahamHill @mkrigsman #df11 #socbiz #CIO #EnSW
Choypw

Sep 06 09:46:34
How the AA excels at delivering the perfect service experience - 11 lessons (Part II) http://t.co/5NstAwo via @thecustomerblog #cem
Choypw

Sep 06 03:46:52
@stephenanderson on Seductive Interactions (Idea 09 Version) http://t.co/XCDwgeS via @GrahamHill #gamification
Choypw

Sep 06 03:35:29
Steve Jobs in 1997: start with the Customer Experience, not the technology via @jonaspersson @robvanvlokhoven @geert_martens #cem
Choypw