Tweets of 4-10 Oct 2011

Oct 10 23:54:08
Okay, Now I Get It: Here's Why Apple Launched The iPhone 4S Instead Of The iPhone 5 http://t.co/WDlMg7KN
Choypw

Oct 10 23:49:59
How Your Sales Force Can Fight for Maximum Profit http://t.co/7dlX5PbD
Choypw

Oct 10 16:58:46
Pictures (of Creativity) Are Worth a 1,000 Words http://t.co/1f91eVnv via @Brainzooming #creative #innovative
Choypw

Oct 10 16:56:00
Steve Jobs: The Greatest Marketer of the Age http://t.co/Rhw1iDOR via @thecustomerblog
Choypw

Oct 10 15:32:16
Why Customer Experience? Why Now? http://t.co/ECgTMsa9 via @thecustomerblog #cem
Choypw

Oct 10 10:09:30
5 Things to Do Every Day for Success http://t.co/n2HrM4RS via @fastcompany
Choypw

Oct 09 17:39:48
@Choypw I want a strategy that creates value for ME! If others need to get value so that I can then that is a quid quo pro #showmethemoney
GrahamHill

Oct 09 13:37:06
@wimrampen That's why invisible is the most important. :)
Choypw

Oct 09 13:08:18
@Choypw that would be the entire experience imho
wimrampen

Oct 09 12:14:30
@wimrampen Invisible touchpoints are those that exist only in user's mind. #cem #ux
Choypw

Oct 09 06:46:08
Esko Kilpi on Interactive Value Creation http://t.co/TxuuUYBg via @summify @EskoKilpi @ValdisKrebs @petervan @GrahamHill
Choypw

Oct 09 06:42:49
What is "The Customer Expectation Paradox?" http://t.co/hpnogHVd via @rbacal #custserv #cem
Choypw

Oct 08 20:05:46
@Choypw hmmm.. What do you consider to be invisible touchpoints?
wimrampen

Oct 08 19:35:03
Invisible touchpoint is more powerful than visible #touchpoint. #cem #ux
Choypw

Oct 08 13:53:34
Michael Mouboussin on It’s All about Managing for Value http://t.co/3FuffTgV via @GrahamHill
Choypw

Oct 08 01:06:49
The Worst Question a Salesperson Can Ask http://t.co/vjkujNXW via @wimrampen
Choypw

Oct 07 16:35:28
Steve Jobs and the user experience http://t.co/x4pQGL8V via @thecustomerblog #cem #ux
Choypw

Oct 07 14:16:46
Breaking the Barriers in Total Customer Experience by @joepine http://t.co/XCa8CRJS via @gostonemantel #cem
Choypw

Oct 07 06:06:19
Improving Customer Experience – Where to Start http://t.co/OerrngkG via @thecustomerblog #cem
Choypw

Oct 07 03:37:06
An open letter from a CEO to customer experience practitioners http://ow.ly/6Pgkz via @wimrampen @neilcdavey #CEM
Choypw

Oct 06 17:56:38
Guy Kawasaki on Steve Jobs: http://t.co/3VkqHQVD via @TheForumCorp
Choypw

Oct 06 14:33:53
Why does buying experiences make us happier than buying material goods? http://ht.ly/6L4Qb via @bakadesuyo @erikposthuma #cem
Choypw

Oct 06 11:17:27
The Art and Skill of Customer Listening http://t.co/EbmmU4p9 via @OnionInsights #cem #custserv
Choypw

Oct 06 11:14:29
Inspired by an Egg Carton http://t.co/9awNWovE via @janetcallaway @tedcoine
Choypw

Oct 05 15:09:39
A new concept: B2ME #marketing http://t.co/bQ2sWsl5 via @retexperience #cem
Choypw

Oct 05 14:21:28
Why Marketing 3.0 Puts the Customer in Charge http://t.co/3SYLCS02 via @thecustomerblog
Choypw

Oct 05 08:54:32
#customerexperience is about RoE = return on emotions. How? Show you care: http://t.co/BPNE1T6w via @envisionCRM @geert_martens #cem
Choypw

Oct 05 01:56:13
Why Interaction Design is the most important design practice you've never heard of. http://t.co/Uf0nFhMS via @fastcodesign #ux
Choypw

Oct 05 01:52:05
How much is #Employee Disengagement Costing You? http://t.co/HbWo36Yb via @LindaIreland @PeopleMetrics #EmpEng #VoE
Choypw

Oct 04 18:31:14
Google launches Trusted Stores to rank customer experience http://ow.ly/6MR7l via @MichaelHinshaw @bizwriter #cem #ux
Choypw

Oct 04 16:28:03
The declining need for, and escalating value of, human service http://t.co/2YziymEO via @retexperience #cem
Choypw

Oct 04 16:24:49
CRM technology: Is it killing customer experience management? http://t.co/Bz48UbCK via @jvdt #CEM #CustServ
Choypw

Oct 04 14:32:00
"The Experience is the Marketing" http://t.co/MugaOvQY by @glcuccureddu via @joepine @MarkOrlan #cem
Choypw

Oct 04 14:29:01
Reaching online consumers: The right ad at the right moment http://t.co/7xwc9t0o via @ariegoldshlager #cem
Choypw

Oct 04 14:24:29
Why improving customer experience improves economic efficiency overall http://t.co/2qcmM6vH via @apmcinnes @1to1media @DonPeppers #cem
Choypw

Oct 04 08:51:00
Getting Emotional With… Joe Pine http://t.co/sd5SYKZX cc @joepine
Choypw

Oct 04 07:29:57 Michael Mauboussin on What Shareholder Value is Really About http://t.co/EwzoYAbZ via @GrahamHill
Choypw

Oct 04 03:20:09
Creative Street Art http://ow.ly/6LR2I via @JenKuhnPR @KenKaminesky #ux
Choypw

Oct 04 01:42:16
"Replace either/or thinking with plus thinking." Craig Hickman via @MichaelHinshaw
Choypw