15 May 2010

Tweets of Mar 2010

2010-03-31 22:15:04
Reading: "Fall From Grace: How Brands Can Avoid Losing Status, Respect, and Prestige" http://ow.ly/1tdrg

2010-03-31 08:46:20
What is an Experience Strategy? http://bit.ly/cyv2DE

2010-03-30 13:36:50
Do you really trust what you experience?

2010-03-30 00:29:09
Why do most change programs in organizations fail? Ten principles to get change right http://bit.ly/aeHfi3 http://bit.ly/azodYo

2010-03-26 02:09:56
@TIME Why not?

2010-03-25 08:12:42
@GrahamHill Great Graham. What's the link? I'll definitely visit your own blog daily.

2010-03-25 07:51:39
@Choypw [GrahamHill] Am getting round to writing again. Probably on my own Ning blog. Work in progress.

2010-03-25 07:49:12
@GrahamHill So where do you write now? Or I just follow you here at Twitter? Honestly, I like most of your tweets! I learn so much there.

2010-03-25 07:48:23
@GrahamHill Couldn't agree more Graham. I was thinking to write there again, but since you ain't there, I just dismiss the idea.

2010-03-25 07:24:41
@Choypw [GrahamHill] I have so much project, study and development work to do I don't really find time. And CustomerThink is not what it was.

2010-03-25 07:20:50
@GrahamHill You don't write for CustomerThink now, Graham?

2010-03-25 03:25:01
Success is the sweetest revenge.

2010-03-25 01:44:20
doesn't understand why people always want to think China likes to fight? Is it because those people who want to fight in the first place?

2010-03-25 01:18:24
@armano China doesn't fight. Just that people want China to fight.

2010-03-24 08:19:14
Interesting. Building and Leading Customer-Centric Organisations, HBS in Paris, June 2010 http://tinyurl.com/y94xzqy @masscustom

2010-03-24 10:56:18
RT @GrahamHill: Interesting. Building and Leading Customer-Centric Organisations, HBS in Paris, June 2010 http://tinyurl.com/y94xzqy @ma ...

2010-03-24 07:23:28
gam ngo bong ng doh nei ga woh...

2010-03-23 16:09:25
Successful Service Design: Turning Innovation into Practice http://tinyurl.com/y9wos2r

2010-03-23 04:55:37
Discussion on touchpoint and MOT-http://bit.ly/9aEUUo

2010-03-23 03:08:37
has just changed the password... and unfollow a few people. Suddenly, the world is a lot more peaceful and quieter... :)

2010-03-22 13:31:05
@Choypw [CustomerMgmtIQ] My apologies-I think my account was hacked...

2010-03-22 07:04:41
@CustomerMgmtIQ You are sending out virus with this link!!! http://twt.tl/JPkBi3k

2010-03-22 07:01:05
Shit!!! Blake Landau of CustomerMgmtIQ is sending out virus through Twitter!!! I just clicked on the stupid link!!! http://twt.tl/JPkBi3k

2010-03-19 05:52:00
is depressed...

2010-03-18 12:06:23
@Choypw [AlanSee] Agreed! thanks for the note.

2010-03-18 11:09:12
@AlanSee That's a good one Alan! Always look into the future. Doing the best at present will only feed you now.

2010-03-18 11:04:31
RT @AlanSee Don't just focus on what biz comes your way; go after biz that will position U & ur organization 4 expanded future opportunities

2010-03-16 09:07:37
RT @GrahamHill: The Guardian has a 10 page supplement on Service Design. 10 Pages, 350.000 copies.Great stories! Download http://bit.ly/ ...

2010-03-16 05:23:49
The Guardian has a 10 page supplement on Service Design. 10 Pages, 350.000 copies.Great stories! Download http://bit.ly/9dNOAo (via @BiSDN)

2010-03-16 03:25:47
Waht do you thnik? "A smpile fololw up fromlua." Is it effcetvie? http://bit.ly/bYcNl7

2010-03-16 02:16:48
My rihgt ear got stnug by a moqsiuto!!!

2010-03-15 07:24:23
finally kowns waht litlte tnihgs are!!!

2010-03-15 07:23:39
is hvanig geart fun wtih ltitle tihngs!!!

2010-03-15 07:23:03
is larennig to wirte in "lttile tghins" way...

2010-03-15 03:48:50
is mnkeaig lttile tginhs cuont!

2010-03-14 15:38:51
Since “society cares for the individual only so far as he is profitable,” why feel bad when you are being ignored? (Simone de Beauvoir)

2010-03-12 03:29:12
is having a long vacation... not physically but mentally... and that's important... because that's pom, or peace of mind...

2010-03-11 07:15:07
Are loyal customers really more profitable. Not always http://tinyurl.com/yg42qsm It's time for fact-based management

2010-03-11 04:02:14
There is a BIG difference in "we've tried hard but failed" and "we never try but failed!"

2010-03-11 03:37:29
Silence is not GOLDEN when communication is the key to SUCCESS!

2010-03-11 03:06:11
Every Contact is Golden http://is.gd/a2H0v

2010-03-10 09:50:57
is "impressed" with www.careers.jnj.com. Try apply Requisition Number 0758100302, and it takes forever to complete the online applicaton!

2010-03-09 09:54:09
touchpoint creates experience and forms relationships.

2010-03-09 07:03:43
is reviewing articles on engagement.

2010-03-09 06:55:26
There is something wrong with Twitter and LinkedIn again. Twitter won't show up on LinkedIn. Is it the problem of Twitter, or LinkedIn?

2010-03-09 05:24:22
Is MSO2007 creating convenience or trouble for users since 10 years ago!?

2010-03-09 05:23:18
MSO2007 is really stupid! Why removing page number from first page is "different first page?!" I need to spend 10 mins to figure that out!

2010-03-09 04:47:29
has to conclude again that MSO2007 sucks! Give me back the old toolbars!!!

2010-03-08 10:26:10
RT @roscamabbing: Successful service innovation is brand-driven, say Wolff Olins http://bit.ly/UBtyk, full report here: http://bit.ly/aiBWd7

2010-03-08 01:50:05
RT @AlanSee: We can do more to affect the quality of our lives by controlling our expectations than we can by doing anything else ~ The ...

2010-03-05 07:23:38
What's the Next Big Thing after the experience economy? It's still experience... because humans are always emotional creatures.

2010-03-05 07:53:35
Believing is not seeing. Is there a relationship between CEx and performance? http://tinyurl.com/ydo6593 (see the comments)

2010-03-05 06:37:46
Is Social Media a new communication platform, or is it a tool?

2010-03-05 04:35:00
RT @SocBizOne Marketing on Twitter – Four styles compared http://bt.io/Eblf

2010-03-04 11:47:10
@GrahamHill Nice 5w1h application

2010-03-04 11:45:42
@Winnieciw Wow!!! Your first RT!!!

2010-03-04 02:39:14
16 Facebook Applications to Boost Popularity of Facebook Fan Page ... http://bit.ly/9sHv9l

2010-03-03 20:23:18
Social Customer Case Study: OK Labs Hits 150% of Customer Community Target http://goo.gl/fb/zEgz #customerservice

2010-03-03 19:23:31
Amazing Customer Service Resource: WBSOnline.com: http://bit.ly/bv0zgI

2010-03-03 19:22:10
Managing Customer Value: One Stage at a Time. Sample of a new book (pdf) http://bit.ly/dp4DU2 (via @johannabragge)

2010-03-03 09:54:45
The relationship between Value Chain by Porter and Service Profit Chain by Heskett et al is...

2010-03-03 09:44:26
The peak-end rule is irrelevant in determining customer experience.

2010-03-03 09:36:43
experience is not just about expectations. It is definitely more than that!

2010-03-03 09:36:12
If touchpoint is any interaction any time any way any place, understanding relationship from employee to customer to brand is a must.

2010-03-03 09:31:39
To understand customer experience, we have to understand its relationship with touchpoint.

2010-03-03 07:44:11
A marketer’s guide to behavioral economics -- Good stuff http://tinyurl.com/ygxde5s (via @ericfletcher @andressilvaa) (via @futurescape)

2010-03-03 01:42:42
is looking for someone who is really good at creating PowerPoint presentation. Any referral?

2010-03-02 13:37:02
Gartner's key predictions: "..by the end of 2010 Facebook will be #1 social networking site in all but 25 countries." http://is.gd/9t0FC #in

2010-03-02 03:45:08
Is your #brand a one night stand or keeper? RT@simonmainwaring http://bit.ly/cEdY24 #crm #cmo #engagement #sme

2010-03-01 12:40:15
What if your front-line staff are salesmen when you want problem solvers? Service models of frontline employees http://tinyurl.com/y9ffgot

2010-03-01 12:37:30
Driving Profitability by Encouraging Customer Referrals: Who, When and How http://tinyurl.com/yztpvmf

2010-03-01 10:33:03
Interesting list of companies (websites) actively using co-creation http://value-co-creation.blogspot.com/

2010-03-01 09:00:22
"Experience is not what happens to a man; it is what a man does with what happens to him." Aldous Huxley

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