14 Aug
A Tufte-inspired app that visualizes the twittersphere http://bit.ly/QxSDrl via @FastCoDesign
@Choypw
14 Aug
Now on sale: The Little Printer by @BergLondon: http://bit.ly/RKQ6Ou via @FastCoDesign
@Choypw
14 Aug
Why Customer Experience Is The Only Thing That Matters http://is.gd/2nafzG What is the role for #servicedesign in #cem via @GrahamHill
@Choypw
14 Aug
It's Not Who Your Customers Are, It's How They Behave http://ow.ly/cWkDc via @MichaelHinshaw #cem
@Choypw
14 Aug
How to Engage Your Customers and Employees http://bit.ly/LSTPZK via @TPDashboard @rwang0 #cem
@Choypw
14 Aug
A clever font hack allows you to build stunning infographics without spreadsheets. http://bit.ly/Peeusv via @FastCoDesign #ux
@Choypw
14 Aug
Customer Journey Mapping Game http://bit.ly/xR4jkH via @TPDashboard #ux #servicedesign #cem
@Choypw
13 Aug
Designing a Great Customer Experience in the Age of Irrational Customers
Forrester Blogs http://bit.ly/Pdxcz4 #cem
@Choypw
13 Aug
7 Customer Experience Words You Must Know How To Explain http://bit.ly/MNHs2X via @michelfalcon @TPDashboard #cem #custserv #nps
@Choypw
12 Aug
The Changing Role of Marketing in the Customer Experience Era http://hbcemcollection.tumblr.com/post/28864432374/the-changing-role-of-marketing-in-the-customer
@Choypw
10 Aug
8 Surprising Characteristics Of Winners At The London Olympics http://onforb.es/MGVYJw via @Jon_Ferrara
@Choypw
10 Aug
Ad agency creates a flipbook with ‘bad breath’ http://ow.ly/cShY0 via @designtaxi #cem #ux
@Choypw
10 Aug
Why The Price Doesn't Always Matter http://bit.ly/MERRxA via @bernadettejiwa @TPDashboard #cem
@Choypw
10 Aug
12 Most Expendable Phrases in Business Writing http://goo.gl/qogTI via @12Most @jeanniecw
@Choypw
10 Aug
"Information is cheap, but meaning is expensive." George Dyson via @JoeGinese
@Choypw
10 Aug
The Great #Marketing #Sales Disconnect: Industry Study Reveals 36% of Leads Never Called http://onforb.es/OOAYfD via @Jon_Ferrara #CRM #sCRM
@Choypw
10 Aug
Avoid Customer Experience 'Fails': 9 Tips from Generation Z http://shar.es/vyJvQ via @MichaelHinshaw #cem
@Choypw
10 Aug
The Future of Customer Centricity: Insights from Top CEOs http://bit.ly/ufHDca via @CXJourney #cem
@Choypw
9 Aug
Here’re the collaboratively collected ‘Mapping Service Experiences’ results of #ServiceDesign Drinks http://www.slideshare.net/ServiceDesignBerlin/mapping-service-experiences-service-design-drinks-berlin via @SD_Berlin
@Choypw
8 Aug
50 definitions of employee engagement http://bit.ly/OGVAJG via @CXJourney #hr #culture
@Choypw
18 August 2012
11 August 2012
Tweets of 1-7 Aug 2012
7 Aug
Three Things Your Company Can Learn from a Bottle of Water http://blogs.hbr.org/cs/2012/08/three_things_your_company_can_learn.html #cem
@Choypw
7 Aug
#secretservice @johndijulius http://instagr.am/p/OAbUOcsaAL/ via @AMMDean
Which book is it?
@Choypw
7 Aug
To Be Your Best, Try Being "Uncomfortable" http://onforb.es/OAUsY1 via @Jon_Ferrara
@Choypw
7 Aug
A nice example of sexy, well-laid type. http://lovelypackage.com/a24-silence-water/#more-24925 via @thefoxisblack #ux
@Choypw
7 Aug
The Power of Negative Thinking http://www.nytimes.com/2012/08/05/opinion/sunday/the-positive-power-of-negative-thinking.html via @thefoxisblack
@Choypw
7 Aug
Quality is not strategy http://lnkd.in/P5Arpe
@Choypw
6 Aug
Let's Get Real-Real via @speakinggump @joepine http://bit.ly/MdAVrT
@Choypw
6 Aug
Personalization goal: "interactive experiences tailored to optimally satisfy individual needs" by @Baynote http://bit.ly/T6I8Pv via @joepine
@Choypw
5 Aug
5 Principles of Peak Performance http://p.ost.im/p/deh5hJ via @wimrampen
@Choypw
5 Aug
Better, Simpler, Cheaper: The Formula That Makes Tesco Great http://bit.ly/OxIPy9 via @TPDashboard #leadership #culture #cem
@Choypw
4 Aug
Can the world’s largest companies incorporate sustainability & responsibility into their DNA? http://bit.ly/Rh2KpL via @FastCoExist #CSR
@Choypw
3 Aug
Turning complainers into brand advocates - 5 steps http://tinyurl.com/ccayoxm via @DonPeppers #custserv #cem
@Choypw
3 Aug
So, how smart are your #touchpoints? http://ow.ly/cGKLK via @MichaelHinshaw #cem
@Choypw
2 Aug
These cutting-edge maps don't present physical space, but how people live in it instead. http://bit.ly/T32rxe via @FastCoExist #ux
@Choypw
2 Aug
5 Things Potential Customers Want to Hear http://www.inc.com/tom-searcy/how-to-sell-5-things-prospects-want-to-hear.html via @Inc @TPDashboard #sales #crm
@Choypw
2 Aug
Ten Reasons Winners Keep Winning, Aside from Skill - Rosabeth Moss Kanter http://ow.ly/1lN6do via @InnovationDaily
@Choypw
2 Aug
Minimum requirement is always the most critical. That's the basic key need of user. If it is not met, everything else has 0 value! #cem #ux
@Choypw
2 Aug
9 Ways To Be More Customer-Centric http://ow.ly/cFYXu via @MichaelHinshaw #cem
@Choypw
2 Aug
Infographic: Visualizing Prime Numbers, For People Who Suck At Math http://bit.ly/Mz1IQQ via @FastCoDesign #ux
@Choypw
2 Aug
Thinking is a process of getting past ignorance and into solutions and ideas. http://ow.ly/cFhCt via @designtaxi
@Choypw
2 Aug
How to Win Trust: 3 Rules http://bit.ly/LKW0Kb via @TPDashboard cc @DonPeppers
@Choypw
2 Aug
HOW TO create a customer journey map by @skewitt http://is.gd/0R6goz and service blueprint http://is.gd/YlAF4I via @GrahamHill #cem
@Choypw
2 Aug
Great customer journey map (and blog) from @skewitt http://is.gd/Dtdd0N via @GrahamHill #servicedesign #cem
@Choypw
1 Aug
Rethinking the concepts of Email http://www.thefoxisblack.com/2012/08/01/mail-rethinking-the-concepts-of-email/ via @thefoxisblack #ux
@Choypw
1 Aug
Watch: A Peek Inside The Apple Recruiting Process http://bit.ly/OBqJPI via @FastCoDesign #hr #culture
@Choypw
1 Aug
5 Customer Experience competencies your organization needs. http://bit.ly/M1LNOd via @IBMVivisimo @JeanneBliss #cem
@Choypw
1 Aug
The best companies are people centric - there is nothing more important than employees and customers. via @ValaAfshar #leadfromwithin
@Choypw
1 Aug
Confusing Customer Experience With Customer Experiences http://bit.ly/Om8xIO by @apmcinnes via @frontreport #cem
@Choypw
1 Aug
1 + 1 = 3: Ken Burns on what makes a great story http://j.mp/JJftN0 via @brainpicker
@Choypw
Three Things Your Company Can Learn from a Bottle of Water http://blogs.hbr.org/cs/2012/08/three_things_your_company_can_learn.html #cem
@Choypw
7 Aug
#secretservice @johndijulius http://instagr.am/p/OAbUOcsaAL/ via @AMMDean
Which book is it?
@Choypw
7 Aug
To Be Your Best, Try Being "Uncomfortable" http://onforb.es/OAUsY1 via @Jon_Ferrara
@Choypw
7 Aug
A nice example of sexy, well-laid type. http://lovelypackage.com/a24-silence-water/#more-24925 via @thefoxisblack #ux
@Choypw
7 Aug
The Power of Negative Thinking http://www.nytimes.com/2012/08/05/opinion/sunday/the-positive-power-of-negative-thinking.html via @thefoxisblack
@Choypw
7 Aug
Quality is not strategy http://lnkd.in/P5Arpe
@Choypw
6 Aug
Let's Get Real-Real via @speakinggump @joepine http://bit.ly/MdAVrT
@Choypw
6 Aug
Personalization goal: "interactive experiences tailored to optimally satisfy individual needs" by @Baynote http://bit.ly/T6I8Pv via @joepine
@Choypw
5 Aug
5 Principles of Peak Performance http://p.ost.im/p/deh5hJ via @wimrampen
@Choypw
5 Aug
Better, Simpler, Cheaper: The Formula That Makes Tesco Great http://bit.ly/OxIPy9 via @TPDashboard #leadership #culture #cem
@Choypw
4 Aug
Can the world’s largest companies incorporate sustainability & responsibility into their DNA? http://bit.ly/Rh2KpL via @FastCoExist #CSR
@Choypw
3 Aug
Turning complainers into brand advocates - 5 steps http://tinyurl.com/ccayoxm via @DonPeppers #custserv #cem
@Choypw
3 Aug
So, how smart are your #touchpoints? http://ow.ly/cGKLK via @MichaelHinshaw #cem
@Choypw
2 Aug
These cutting-edge maps don't present physical space, but how people live in it instead. http://bit.ly/T32rxe via @FastCoExist #ux
@Choypw
2 Aug
5 Things Potential Customers Want to Hear http://www.inc.com/tom-searcy/how-to-sell-5-things-prospects-want-to-hear.html via @Inc @TPDashboard #sales #crm
@Choypw
2 Aug
Ten Reasons Winners Keep Winning, Aside from Skill - Rosabeth Moss Kanter http://ow.ly/1lN6do via @InnovationDaily
@Choypw
2 Aug
Minimum requirement is always the most critical. That's the basic key need of user. If it is not met, everything else has 0 value! #cem #ux
@Choypw
2 Aug
9 Ways To Be More Customer-Centric http://ow.ly/cFYXu via @MichaelHinshaw #cem
@Choypw
2 Aug
Infographic: Visualizing Prime Numbers, For People Who Suck At Math http://bit.ly/Mz1IQQ via @FastCoDesign #ux
@Choypw
2 Aug
Thinking is a process of getting past ignorance and into solutions and ideas. http://ow.ly/cFhCt via @designtaxi
@Choypw
2 Aug
How to Win Trust: 3 Rules http://bit.ly/LKW0Kb via @TPDashboard cc @DonPeppers
@Choypw
2 Aug
HOW TO create a customer journey map by @skewitt http://is.gd/0R6goz and service blueprint http://is.gd/YlAF4I via @GrahamHill #cem
@Choypw
2 Aug
Great customer journey map (and blog) from @skewitt http://is.gd/Dtdd0N via @GrahamHill #servicedesign #cem
@Choypw
1 Aug
Rethinking the concepts of Email http://www.thefoxisblack.com/2012/08/01/mail-rethinking-the-concepts-of-email/ via @thefoxisblack #ux
@Choypw
1 Aug
Watch: A Peek Inside The Apple Recruiting Process http://bit.ly/OBqJPI via @FastCoDesign #hr #culture
@Choypw
1 Aug
5 Customer Experience competencies your organization needs. http://bit.ly/M1LNOd via @IBMVivisimo @JeanneBliss #cem
@Choypw
1 Aug
The best companies are people centric - there is nothing more important than employees and customers. via @ValaAfshar #leadfromwithin
@Choypw
1 Aug
Confusing Customer Experience With Customer Experiences http://bit.ly/Om8xIO by @apmcinnes via @frontreport #cem
@Choypw
1 Aug
1 + 1 = 3: Ken Burns on what makes a great story http://j.mp/JJftN0 via @brainpicker
@Choypw
Tweets of 25-31 Jul 2012
31 Jul
People Will Talk http://goo.gl/t6DX1 via @RebelBrown @jeanniecw
@Choypw
31 Jul
Design: necessary and misunderstood by business folks? http://www.1to1media.com/weblog/2012/07/design_because_great_customer.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem
@Choypw
31 Jul
12 Most Absolute #Marketing Truths http://goo.gl/edz57 via @12Most @jeanniecw
@Choypw
31 Jul
Note: Putting "re," "de," or "un" before a bad action you're trying to describe w/ a generic term doesn't make it positive. @Brainzooming
@Choypw
31 Jul
What the heck is Customer Wow? Our own @grmeyer lays it all out http://bit.ly/MMSFhY via @Desk #custserv #customerwow #socialbiz #cem
@Choypw
31 Jul
Nice single question survey. Think it's going to provide the insight you need? Think again. http://ow.ly/cBfXg via @MichaelHinshaw #cem
@Choypw
31 Jul
Visualizing customer experience with journey maps http://bit.ly/OrsK0C by @joyce_hostyn via @joepine @IPhilVeryGood #cem
@Choypw
31 Jul
5 traits to look for in your next generation of leaders http://bit.ly/T0NX0X via @Inc @TheForumCorp #hr #culture
@Choypw
30 Jul
Our bodies can detect taste in as little as .0015 secs versus .0024 for touch and .013 for vision. http://risd.cc/PdfkA2 via @johnmaeda #UX
@Choypw
29 Jul
How to Train Your Creative Mind http://m.entrepreneur.com/blog/224044
@Choypw
29 Jul
10 Ways You Can Really Motivate Employees – Without Using Money http://bit.ly/PSZL5x via @TPDashboard #management #culture
@Choypw
27 Jul
Pixar’s rules of storytelling gets ‘Legofied’ http://ow.ly/cxi5m via @designtaxi
@Choypw
27 Jul
Quicksilver: great example of checkout #UX? http://econsultancy.com/uk/blog/10415-quiksilver-s-new-website-offers-shining-example-of-checkout-ux?utm_medium=email&utm_source=daily_pulse via @thecustomerblog #cem
@Choypw
27 Jul
Brands are not delivering promisea http://is.gd/KKYb5g How to succeed by delivering value to customers http://is.gd/Zok6UK @GrahamHill
@Choypw
27 Jul
Marissa Mayer's 9 Principles of #Innovation Fast Company http://bit.ly/Ltl1hz via @CXJourney
@Choypw
27 Jul
Remove the 7 Inhibitors to Customer Experience Success Guest post from @jeannebliss http://bit.ly/N5NJjZ via @Desk #cem
@Choypw
26 Jul
Implementation Challenges for #Gamification http://amex.co/MEq93O via @Seriosity #ux
@Choypw
26 Jul
Nice collection of #CustomerJourney by Jamie Thomson http://pinterest.com/uxjam/journeys/ via @GrahamHill #servicedesign #cem
@Choypw
25 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #cem
@Choypw
25 Jul
Pixar Rules for Narration http://www.andfaraway.net/blog/2012/06/11/pixar-rules-for-narration/ via @robaassi
@Choypw
25 Jul
Why you should focus on products rather than brands http://is.gd/PfGyTu And there's more! http://is.gd/cLSxvV @GrahamHill @arthurascii
@Choypw
25 Jul
The circles of marketing http://bit.ly/PjdzVY via @ThisIsSethsBlog
Sigh... Another non-sense?
@Choypw
25 Jul
Customer experience is a collection of memories. Make every engagement, memorable. via @ValaAfshar #cem | Unforgettable better.
@Choypw
25 Jul
A young Steve Jobs, upon returning to Apple describes crucial customer experience ideas in 1997. http://www.youtube.com/watch?v=1SIeTmORl0E&feature=related @marc_c_mandel #cem
@Choypw
25 Jul
An ad meant to be all things to all people rarely means anything to the people who really matter. @leeclowsbeard
@Choypw
@Choypw
31 Jul
Design: necessary and misunderstood by business folks? http://www.1to1media.com/weblog/2012/07/design_because_great_customer.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem
@Choypw
31 Jul
12 Most Absolute #Marketing Truths http://goo.gl/edz57 via @12Most @jeanniecw
@Choypw
31 Jul
Note: Putting "re," "de," or "un" before a bad action you're trying to describe w/ a generic term doesn't make it positive. @Brainzooming
@Choypw
31 Jul
What the heck is Customer Wow? Our own @grmeyer lays it all out http://bit.ly/MMSFhY via @Desk #custserv #customerwow #socialbiz #cem
@Choypw
31 Jul
Nice single question survey. Think it's going to provide the insight you need? Think again. http://ow.ly/cBfXg via @MichaelHinshaw #cem
@Choypw
31 Jul
Visualizing customer experience with journey maps http://bit.ly/OrsK0C by @joyce_hostyn via @joepine @IPhilVeryGood #cem
@Choypw
31 Jul
5 traits to look for in your next generation of leaders http://bit.ly/T0NX0X via @Inc @TheForumCorp #hr #culture
@Choypw
30 Jul
Our bodies can detect taste in as little as .0015 secs versus .0024 for touch and .013 for vision. http://risd.cc/PdfkA2 via @johnmaeda #UX
@Choypw
29 Jul
How to Train Your Creative Mind http://m.entrepreneur.com/blog/224044
@Choypw
29 Jul
10 Ways You Can Really Motivate Employees – Without Using Money http://bit.ly/PSZL5x via @TPDashboard #management #culture
@Choypw
27 Jul
Pixar’s rules of storytelling gets ‘Legofied’ http://ow.ly/cxi5m via @designtaxi
@Choypw
27 Jul
Quicksilver: great example of checkout #UX? http://econsultancy.com/uk/blog/10415-quiksilver-s-new-website-offers-shining-example-of-checkout-ux?utm_medium=email&utm_source=daily_pulse via @thecustomerblog #cem
@Choypw
27 Jul
Brands are not delivering promisea http://is.gd/KKYb5g How to succeed by delivering value to customers http://is.gd/Zok6UK @GrahamHill
@Choypw
27 Jul
Marissa Mayer's 9 Principles of #Innovation Fast Company http://bit.ly/Ltl1hz via @CXJourney
@Choypw
27 Jul
Remove the 7 Inhibitors to Customer Experience Success Guest post from @jeannebliss http://bit.ly/N5NJjZ via @Desk #cem
@Choypw
26 Jul
Implementation Challenges for #Gamification http://amex.co/MEq93O via @Seriosity #ux
@Choypw
26 Jul
Nice collection of #CustomerJourney by Jamie Thomson http://pinterest.com/uxjam/journeys/ via @GrahamHill #servicedesign #cem
@Choypw
25 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #cem
@Choypw
25 Jul
Pixar Rules for Narration http://www.andfaraway.net/blog/2012/06/11/pixar-rules-for-narration/ via @robaassi
@Choypw
25 Jul
Why you should focus on products rather than brands http://is.gd/PfGyTu And there's more! http://is.gd/cLSxvV @GrahamHill @arthurascii
@Choypw
25 Jul
The circles of marketing http://bit.ly/PjdzVY via @ThisIsSethsBlog
Sigh... Another non-sense?
@Choypw
25 Jul
Customer experience is a collection of memories. Make every engagement, memorable. via @ValaAfshar #cem | Unforgettable better.
@Choypw
25 Jul
A young Steve Jobs, upon returning to Apple describes crucial customer experience ideas in 1997. http://www.youtube.com/watch?v=1SIeTmORl0E&feature=related @marc_c_mandel #cem
@Choypw
25 Jul
An ad meant to be all things to all people rarely means anything to the people who really matter. @leeclowsbeard
@Choypw
Tweets of 18-24 Jul 2012
24 Jul
hey students out there. this look like a fun little competition put on by SMITH & TED http://www.smithmag.net/sixwordbook/2012/05/21/call-for-submissions-a-new-book-of-six-word-illustrations-by-students/ @smithmag @TheBlackHarbor
@Choypw
24 Jul
Customer Understanding: Do You Really Know What Your Customers Want And Need? http://shar.es/tBqS0 via @thecustomerblog #cem
@Choypw
24 Jul
Ogilvy’s Jeffrey Bowman Discusses New Generation of #Marketing and #Advertising http://bit.ly/M6fMWv via @Desk
@Choypw
24 Jul
How Apple recruits: http://bit.ly/MKjEqT via @FastCoDesign #hr
@Choypw
24 Jul
13 ways to avoid distractions http://ti.me/P2Dn8u via @TIMEHealthland @TIME
@Choypw
23 Jul
Universal wrapping paper and greeting card for any occasion http://ow.ly/cpicT via @designtaxi #ux
@Choypw
23 Jul
This typography series of faces will make you look at fonts in a whole new way: http://ow.ly/cosDn via @designmilk #ux
@Choypw
23 Jul
A billboard that advertises nothing http://ow.ly/cpiqD via @designtaxi #ux #marketing
@Choypw
23 Jul
All Customers Are Not Created Equal http://bit.ly/LFCjIo via @CXJourney #cem #loyalty #retention
@Choypw
23 Jul
People don't want "better" http://feedly.com/k/OeCjL9 via @wimrampen
@Choypw
22 Jul
Stop lying about how important your customers are....Does the customer come really first? http://ht.ly/1Ol3Hq via @Cogiva #cem
@Choypw
22 Jul
Experience is prevention. Recovery is care. Prevention is better than cure. #cem #ux
@Choypw
22 Jul
Expand your mind: At a restaurant, order a food you normally can't stand, and eat it. http://tinyurl.com/7hxyzh5 via @DonPeppers
@Choypw
21 Jul
Action is the only reaction that matters. @leeclowsbeard
@Choypw
20 Jul
#Nordstrom The One (and only) Rule in its Employee Handbook http://bit.ly/OJL80h via @CXJourney #culture #tchat #cem #hr
@Choypw
20 Jul
Are you Pleasing or DELIGHTING your customers?
Teresa Allen :: http://www.allenspeaks.com/news/are-you-pleasing-or-delighting-your-customers-/#.UAibO9RdzTw.twitter #custserv #cem
@Choypw
20 Jul
Your Best Brand Asset Is Understanding Yourself - first step on the path to #authenticity http://buff.ly/NGCA9e via @joepine @jody_lentz
@Choypw
20 Jul
Are Your Touchpoints Pushing Customers Out The Door? http://shar.es/tzkgp via @MichaelHinshaw #cem
@Choypw
19 Jul
It's about the relationship, not the transaction http://bit.ly/Lu2ay2 via @GrahamHill @mjayliebs #cem
@Choypw
19 Jul
The Secret To Improving Your Touchpoints? Map ‘Em http://bit.ly/MPucdd via @Desk @b2community #cem
@Choypw
19 Jul
Michael Schrage recommends thinking about how proposed innovations make your #customers more valuable http://bit.ly/MFC4rT via @TheForumCorp
@Choypw
19 Jul
Enhancing Relationships With Customers Through Online #Brand Communities: http://bit.ly/NhYaXJ via @ariegoldshlager
@Choypw
19 Jul
How to Boost Creativity & Innovation in 10 Minutes http://bit.ly/LryDoC via @Desk @inc
@Choypw
19 Jul
Just because it’s added doesn’t mean it has value. @leeclowsbeard
@Choypw
18 Jul
New Ways of Visualizing the Customer Journey Map http://ow.ly/cjHNd via @GrahamHill @useeds #cem #servicedesign
@Choypw
18 Jul
If 91% businesses say #cem is a differentiator, why do only 18% define it and 0% deliver it http://is.gd/cn7jly @GrahamHill #servicedesign
@Choypw
18 Jul
The huge gap between brand promises and service delivery http://is.gd/x4VYnZ via @GrahamHill #servicedesign #cem
@Choypw
18 Jul
Why Marketers must fix disconnect between brand promise and experience http://is.gd/H0W3DC via @rkbake @GrahamHill #servicedesign #cem
@Choypw
18 Jul
The experience economy meets the mall http://nyti.ms/Oe0nkx via @avreese @randydeutsch @joepine #cem #UX
@Choypw
18 Jul
In Pursuit of #cem Excellence http://bit.ly/ODjdhz via @TPDashboard @juliebhunt #custserv
@Choypw
hey students out there. this look like a fun little competition put on by SMITH & TED http://www.smithmag.net/sixwordbook/2012/05/21/call-for-submissions-a-new-book-of-six-word-illustrations-by-students/ @smithmag @TheBlackHarbor
@Choypw
24 Jul
Customer Understanding: Do You Really Know What Your Customers Want And Need? http://shar.es/tBqS0 via @thecustomerblog #cem
@Choypw
24 Jul
Ogilvy’s Jeffrey Bowman Discusses New Generation of #Marketing and #Advertising http://bit.ly/M6fMWv via @Desk
@Choypw
24 Jul
How Apple recruits: http://bit.ly/MKjEqT via @FastCoDesign #hr
@Choypw
24 Jul
13 ways to avoid distractions http://ti.me/P2Dn8u via @TIMEHealthland @TIME
@Choypw
23 Jul
Universal wrapping paper and greeting card for any occasion http://ow.ly/cpicT via @designtaxi #ux
@Choypw
23 Jul
This typography series of faces will make you look at fonts in a whole new way: http://ow.ly/cosDn via @designmilk #ux
@Choypw
23 Jul
A billboard that advertises nothing http://ow.ly/cpiqD via @designtaxi #ux #marketing
@Choypw
23 Jul
All Customers Are Not Created Equal http://bit.ly/LFCjIo via @CXJourney #cem #loyalty #retention
@Choypw
23 Jul
People don't want "better" http://feedly.com/k/OeCjL9 via @wimrampen
@Choypw
22 Jul
Stop lying about how important your customers are....Does the customer come really first? http://ht.ly/1Ol3Hq via @Cogiva #cem
@Choypw
22 Jul
Experience is prevention. Recovery is care. Prevention is better than cure. #cem #ux
@Choypw
22 Jul
Expand your mind: At a restaurant, order a food you normally can't stand, and eat it. http://tinyurl.com/7hxyzh5 via @DonPeppers
@Choypw
21 Jul
Action is the only reaction that matters. @leeclowsbeard
@Choypw
20 Jul
#Nordstrom The One (and only) Rule in its Employee Handbook http://bit.ly/OJL80h via @CXJourney #culture #tchat #cem #hr
@Choypw
20 Jul
Are you Pleasing or DELIGHTING your customers?
Teresa Allen :: http://www.allenspeaks.com/news/are-you-pleasing-or-delighting-your-customers-/#.UAibO9RdzTw.twitter #custserv #cem
@Choypw
20 Jul
Your Best Brand Asset Is Understanding Yourself - first step on the path to #authenticity http://buff.ly/NGCA9e via @joepine @jody_lentz
@Choypw
20 Jul
Are Your Touchpoints Pushing Customers Out The Door? http://shar.es/tzkgp via @MichaelHinshaw #cem
@Choypw
19 Jul
It's about the relationship, not the transaction http://bit.ly/Lu2ay2 via @GrahamHill @mjayliebs #cem
@Choypw
19 Jul
The Secret To Improving Your Touchpoints? Map ‘Em http://bit.ly/MPucdd via @Desk @b2community #cem
@Choypw
19 Jul
Michael Schrage recommends thinking about how proposed innovations make your #customers more valuable http://bit.ly/MFC4rT via @TheForumCorp
@Choypw
19 Jul
Enhancing Relationships With Customers Through Online #Brand Communities: http://bit.ly/NhYaXJ via @ariegoldshlager
@Choypw
19 Jul
How to Boost Creativity & Innovation in 10 Minutes http://bit.ly/LryDoC via @Desk @inc
@Choypw
19 Jul
Just because it’s added doesn’t mean it has value. @leeclowsbeard
@Choypw
18 Jul
New Ways of Visualizing the Customer Journey Map http://ow.ly/cjHNd via @GrahamHill @useeds #cem #servicedesign
@Choypw
18 Jul
If 91% businesses say #cem is a differentiator, why do only 18% define it and 0% deliver it http://is.gd/cn7jly @GrahamHill #servicedesign
@Choypw
18 Jul
The huge gap between brand promises and service delivery http://is.gd/x4VYnZ via @GrahamHill #servicedesign #cem
@Choypw
18 Jul
Why Marketers must fix disconnect between brand promise and experience http://is.gd/H0W3DC via @rkbake @GrahamHill #servicedesign #cem
@Choypw
18 Jul
The experience economy meets the mall http://nyti.ms/Oe0nkx via @avreese @randydeutsch @joepine #cem #UX
@Choypw
18 Jul
In Pursuit of #cem Excellence http://bit.ly/ODjdhz via @TPDashboard @juliebhunt #custserv
@Choypw
Tweets of 11-17 Jul 2012
17 Jul
Is this the first step in transforming the customer experience? http://www.1to1media.com/weblog/2012/07/the_first_step_in_creating_a_g.html via @thecustomerblog #cem
@Choypw
17 Jul
When 150 designers were asked what is impt? 64% customers, 11% social resp, 8% shareholders, 7% employees @GrahamHill
What's the problem?
@Choypw
17 Jul
"Innovation = Addition (new), Need (relevance), Opposite (surprise), Subtraction (focus), Epiphany (aha)" R.S. Wurman via @johnmaeda
@Choypw
17 Jul
IDEO's Tim Brown on The Merits of an Evolutionary Approach to Design http://is.gd/lMl2ew via @dhashc @GrahamHill
@Choypw
17 Jul
@Choypw Hmmm. Works for me: http://workplayexperience.blogspot.de/2007/03/timing-is-everything.html
@joepine
16 Jul
Coffee progression
Cmdty: growing & trading
Gds: roasting & grinding
Svcs: brewing & serving
Exps: enjoying & being @joepine #cem
@Choypw
16 Jul
Customer Experience Killers http://goo.gl/zjYnF via @shawmu @tedcoine #cem
@Choypw
16 Jul
What is Experience based Segmentation? It's not demographics! http://ow.ly/buXB8 via @joepine @BeyondP #cem
@Choypw
16 Jul
Experience Innovation: Co-Creating Value with Users by @VTTFinland http://bit.ly/MyNX2G via @joepine #cem
@Choypw
16 Jul
"Bad is Stronger than Good:" Lessons for Customer Loyalty & Experience http://www.gfkinsights4u.com/insights4u.cfm?articleID=528 #cem
@Choypw
16 Jul
Commitments enhance buy-in; buy-in enhances happiness. http://bit.ly/OHJ493 via @CXJourney @Leadershipfreak
@Choypw
15 Jul
Life happens when you stop trying. @HillaryHopper
@Choypw
15 Jul
Scientists invent new type of window conceived to improve concentration, regulate sleep -- & even make you happier http://www.fastcodesign.com/1670273/scientists-invent-glass-that-ll-make-you-happier
@Choypw
15 Jul
Continuum's @Craiglarosa discusses why retailers must embrace customer-centered service innovation http://www.fastcodesign.com/node/1670285 #cem #ux
@Choypw
14 Jul
Every first moment is moment of truth. #cem #ux
@Choypw
13 Jul
Excellence 2012: The Search Continues! http://ow.ly/cdB2A via @tom_peters @joepine
@Choypw
13 Jul
Leader is accountable for happiness of employee; employee is accountable for happiness of customer. #cem #culture #leadership
@Choypw
13 Jul
Customer Experience - infographic http://bit.ly/Oz5Bot via @TPDashboard #cem
@Choypw
13 Jul
4 New #Marketing Paradigms http://goo.gl/7SSX7 via @meannie #cem
@Choypw
13 Jul
In times of adversity and change, we really discover who we are and what we're made of. @JohnDiJulius
@Choypw
12 Jul
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia
@Choypw
12 Jul
The easier it gets for customers to seek revenge, the more trustworthy businesses will HAVE to be, for their own survival. @DonPeppers
@Choypw
12 Jul
7 Traits of Truly Inspiring Leaders http://bit.ly/Nf6FjC via @CXJourney #leadership
@Choypw
12 Jul
To build trust, show trust. http://goo.gl/SsEdz via @meannie
@Choypw
12 Jul
14 questions to ask when building a service culture http://bit.ly/P03AFo via @upyourservice @CXJourney #custserv #culture
@Choypw
12 Jul
5 best practices for #loyalty programs http://bit.ly/NluIKf via @DonPeppers #cem
@Choypw
12 Jul
Perspectives in Experience Design http://buff.ly/NeWSKw via @uxisthepoint @jerrylieveld #UX #CEM #design #servicedesign
@Choypw
11 Jul
The customer loyalty/customer experience conundrum http://bit.ly/NnA7nB via @retexperience #cem
@Choypw
11 Jul
It takes 12 positive service experiences to make up for 1 negative experience - R. Legner, "Understanding Customers" via @Desk #cem
@Choypw
Is this the first step in transforming the customer experience? http://www.1to1media.com/weblog/2012/07/the_first_step_in_creating_a_g.html via @thecustomerblog #cem
@Choypw
17 Jul
When 150 designers were asked what is impt? 64% customers, 11% social resp, 8% shareholders, 7% employees @GrahamHill
What's the problem?
@Choypw
17 Jul
"Innovation = Addition (new), Need (relevance), Opposite (surprise), Subtraction (focus), Epiphany (aha)" R.S. Wurman via @johnmaeda
@Choypw
17 Jul
IDEO's Tim Brown on The Merits of an Evolutionary Approach to Design http://is.gd/lMl2ew via @dhashc @GrahamHill
@Choypw
17 Jul
@Choypw Hmmm. Works for me: http://workplayexperience.blogspot.de/2007/03/timing-is-everything.html
@joepine
16 Jul
Coffee progression
Cmdty: growing & trading
Gds: roasting & grinding
Svcs: brewing & serving
Exps: enjoying & being @joepine #cem
@Choypw
16 Jul
Customer Experience Killers http://goo.gl/zjYnF via @shawmu @tedcoine #cem
@Choypw
16 Jul
What is Experience based Segmentation? It's not demographics! http://ow.ly/buXB8 via @joepine @BeyondP #cem
@Choypw
16 Jul
Experience Innovation: Co-Creating Value with Users by @VTTFinland http://bit.ly/MyNX2G via @joepine #cem
@Choypw
16 Jul
"Bad is Stronger than Good:" Lessons for Customer Loyalty & Experience http://www.gfkinsights4u.com/insights4u.cfm?articleID=528 #cem
@Choypw
16 Jul
Commitments enhance buy-in; buy-in enhances happiness. http://bit.ly/OHJ493 via @CXJourney @Leadershipfreak
@Choypw
15 Jul
Life happens when you stop trying. @HillaryHopper
@Choypw
15 Jul
Scientists invent new type of window conceived to improve concentration, regulate sleep -- & even make you happier http://www.fastcodesign.com/1670273/scientists-invent-glass-that-ll-make-you-happier
@Choypw
15 Jul
Continuum's @Craiglarosa discusses why retailers must embrace customer-centered service innovation http://www.fastcodesign.com/node/1670285 #cem #ux
@Choypw
14 Jul
Every first moment is moment of truth. #cem #ux
@Choypw
13 Jul
Excellence 2012: The Search Continues! http://ow.ly/cdB2A via @tom_peters @joepine
@Choypw
13 Jul
Leader is accountable for happiness of employee; employee is accountable for happiness of customer. #cem #culture #leadership
@Choypw
13 Jul
Customer Experience - infographic http://bit.ly/Oz5Bot via @TPDashboard #cem
@Choypw
13 Jul
4 New #Marketing Paradigms http://goo.gl/7SSX7 via @meannie #cem
@Choypw
13 Jul
In times of adversity and change, we really discover who we are and what we're made of. @JohnDiJulius
@Choypw
12 Jul
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia
@Choypw
12 Jul
The easier it gets for customers to seek revenge, the more trustworthy businesses will HAVE to be, for their own survival. @DonPeppers
@Choypw
12 Jul
7 Traits of Truly Inspiring Leaders http://bit.ly/Nf6FjC via @CXJourney #leadership
@Choypw
12 Jul
To build trust, show trust. http://goo.gl/SsEdz via @meannie
@Choypw
12 Jul
14 questions to ask when building a service culture http://bit.ly/P03AFo via @upyourservice @CXJourney #custserv #culture
@Choypw
12 Jul
5 best practices for #loyalty programs http://bit.ly/NluIKf via @DonPeppers #cem
@Choypw
12 Jul
Perspectives in Experience Design http://buff.ly/NeWSKw via @uxisthepoint @jerrylieveld #UX #CEM #design #servicedesign
@Choypw
11 Jul
The customer loyalty/customer experience conundrum http://bit.ly/NnA7nB via @retexperience #cem
@Choypw
11 Jul
It takes 12 positive service experiences to make up for 1 negative experience - R. Legner, "Understanding Customers" via @Desk #cem
@Choypw
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