Tweets of 17-23 May 2011

May 23 18:12:17
@Vivisimo_Inc Great synthesis of Tweetchat! “Trust in the eye of the beholder" tweet originated w/me, not @choypw. #CXO http://bit.ly/mjrTbi
stephaniethum

May 23 17:31:06
Over-Branding Kills Profits And Scares Off Consumers http://is.gd/q5STLj via @GrahamHill
Choypw

May 23 16:42:41
Rick Nash on The CXO: Why the time is now for customer experience officers http://bit.ly/mmQZ8q via @joepine #cem
Choypw

May 23 14:23:20
Go Sony! New store format focuses on Customer Experience http://ow.ly/4YwPg via @joepine @TheXPDesigner #cem
Choypw

May 23 13:37:36
The Marketing Power of Advocates http://bit.ly/i0IfBd via @MoJoBella @zuberance
Choypw

May 23 13:33:57
Cooperation is never perfect http://bit.ly/joKqwz via @tdebaillon
Choypw

May 23 09:31:30
The "character" and "personality" of 3,000+ brands have been mapped online as #brand toys http://tumblr.com/xdu2go4y3z via @jasonknight06
Choypw

May 23 06:57:13
"We're in the people business, serving coffee not in the coffee business serving people." Former Starbucks CEO via @_robin_sharma
Choypw

May 23 02:20:15
Commandments 11, 12, and 13 http://bit.ly/jFOkOm via @Brainzooming #advice
Choypw

May 22 16:50:23
All changes come from the same origin. What's the origin?
Choypw

May 21 13:11:29
Richard Branson on Letting Go http://lnkd.in/SChUSe
Choypw

May 21 13:02:34
The iPad success: what it means for an entrepreneur http://lnkd.in/KNafCV
Choypw

May 21 09:49:42
What & How of #ServiceDesign by @RoscamAbbing http://slidesha.re/j9ZvC5 via @wimrampen @hoogleerling
Choypw

May 21 03:41:21
The impact of 10 Key new media phenomena on Customer relationships http://bit.ly/lSaEIx via @wimrampen #scrm #crm
Choypw

May 21 03:38:22
Four Seasons always great experience! http://bit.ly/iWf4Zf via @elraidor @ThomasMarzano @joepine #cem
Choypw

May 21 03:35:37
@joepine @mrhoffman Where can I learm more about CxC Matrix?
Choypw

May 20 16:14:52
Defining The Customer Experience Starting Line http://bit.ly/kKlFGs via @jeanniecw #cem
Choypw

May 20 12:28:21
RT @Choypw: Every day is happy day if it's lived fully. /That's how I operate, too. Good man!
tedcoine

May 20 09:55:29
Every day is happy day if it's lived fully. cc @tedcoine
Choypw

May 20 09:53:10
"Some of us are living in the future. But it’s the wrong future" http://bit.ly/ixBsOq via @tdebaillon
Choypw

May 20 09:49:49
The relationship between brands and religion http://bit.ly/jPMCde via @tdebaillon
Choypw

May 19 17:47:09
If expectation is key determinant of experience, then simply manage it to deliver positive experience. However, is it that simple? #cem
Choypw

May 19 13:53:44
Captivate the Customer http://plzretwt.me/y1yf via @westfallonline @jeanniecw
Choypw

May 19 13:51:31
You are response-able! http://wp.me/prvep-3d via @Cogiva
Choypw

May 19 13:32:16
Secrets of success in three minutes! http://wp.me/prvep-2S via @Cogiva
Choypw

May 19 05:07:14
The pursuit of customer insight http://bit.ly/mJfciW via @ChipRBell @SybilQSM @Reaburn #research
Choypw

May 18 23:44:41
The Total Customer Experience http://twrt.me/7lgu via @danielnewmanUV @jeanniecw #cem
Choypw

May 18 23:43:30
Challenges and the value of co-creation http://t.co/NyUSeC8 via @wimrampen @ariegoldshlager #cocreation
Choypw

May 18 23:40:08
Consistency in a brand’s messaging is paramount, but let the customer decide the what, when, and how of their experience. http://ow.ly/4Xy24
Choypw

May 18 23:38:12
The Importance of Positive Customer Service Experiences http://j.mp/iMjQRW via @mjayliebs #cem #custserv
Choypw

May 18 00:42:44
"Customer First, Team Always." @DisneyInstitute #leadfromwith
Choypw

May 18 00:37:28
"Giving up something now for something better later is not a sacrifice. It is an investment." @AndyStanley #leadbiz
Choypw

May 18 00:36:37
Customer Experience: When Details Derail http://zite.to/kzG6w4 via @katenasser @Cogiva @Aimee_Lucas #cem
Choypw

May 17 17:53:47
User first, employee second, brand last. #ux
Choypw

May 17 17:53:07
Brand is nothing. It's just a platform for user and employee to interact. #ux #cem
Choypw

May 17 17:52:01
Employee is queen! Accountable employee makes advocate. #cem
Choypw

May 17 17:50:25
User is king! Brand and employee exist simply to make user happy. #cem
Choypw

May 17 15:07:35
Consumer at the Bottom of the Pyramid http://s.hbr.org/mJUsKf via @tdebaillon @HarvardBiz
Choypw

May 17 13:48:58
22% of consumers feel that companies take their business for granted http://bit.ly/kvcLjT via @jimsmiller #custserv #cem
Choypw

May 17 13:01:22
Have a POWER mindset - Passion, Optimism, Wit, Empathy, Resilience via @saltpeppergroup @tedcoine #custserv #leadbiz
Choypw

May 17 13:00:05
BMW's "Dream it-Drive it" program strengthens #cem before & after purchase. http://bit.ly/ksl1P8 via @paul_a_barsch @LindaIreland
Choypw

May 17 08:07:48
The future trend is mobile? It's not what they say but what users want that matters. http://bit.ly/jp84T7 cc @GrahamHill
Choypw

May 17 07:27:05
10 Things You Need to Know about Touchpoints http://bit.ly/kaXapt #cem
Choypw

May 17 07:25:06
Manage Your Brand in the Channel http://bit.ly/iBBbA1 #cem
Choypw

May 17 06:32:51
22 Questions for Utilizing #Touchpoint Analysis in #Marketing http://bit.ly/jL5dUW #cem
Choypw

May 17 06:31:48
touchpoint Tracking http://bit.ly/lj99r7 #cem
Choypw