Tweets of 24-30 May 2011

May 30 17:06:27
Starbucks "Moments of Connection" http://t.co/PbYy9p9 via @adage @JeanneBliss #cem
Choypw

May 30 15:11:25
“Gamification” from the perspective of service marketing http://is.gd/2bGmLS via @stevevargo @designthinkers @GrahamHill
Choypw

May 30 14:15:36
Reducing your #customer defection rate by 5% can increase your profitability by 25 to 125% via @Houthum #custserv #marketing #strategy
Choypw

May 30 11:53:28
#Gamification of Business by IdeaEconomy.net http://bit.ly/evKnr2 via @GrahamHill @Paul4innovating @Competia #cem
Choypw

May 29 06:07:34
High-End Customers are First to Flee http://is.gd/0eOpa9 via @lindegaard @GrahamHill
Choypw

May 29 06:05:00
The early bird might get the worm, but the second mouse gets the cheese. via @tedcoine @DHLasker @ivalnaz
Choypw

May 28 13:36:54
Are you creating CONsumers or PROsumers? http://t.co/8MAZhKh via @tedcoine | I'm just a user.
Choypw

May 28 08:45:13
9 Ways to Rule Your Facebook Experience by Understanding EdgeRank http://ow.ly/4JTDE via @nateriggs
Choypw

May 28 05:48:40
Great Twitter cheat sheets http://ow.ly/54XR5 via @pramitjnathan @AnnTran_
Choypw

May 28 05:46:22
"No consumer ever buys a product. Consumers buy what products provide." Peter Drucker #cem #crm #scrm
Choypw

May 28 05:45:22
"You can't experience the experience until you experience it." @billmoggridge, founder of IDEO #ux #cem
Choypw

May 27 12:33:28
Value Management Using Outcome-driven Innovation http://is.gd/DwN0Tj via @MikeBoysen @GrahamHill
Choypw

May 27 10:50:23
Apple Store 2.0: Why Customer Experience Leaders Should Care http://j.mp/jmOhRH via @retailgeek @TheXPDesigner #cem
Choypw

May 27 09:15:05
The Importance Of Great Customer Experiences... http://buswk.co/mK1rEk #cem
Choypw

May 27 08:44:04
Don't be like a box of chocolates. Customers need to know what they are going to get! #custserv
Choypw

May 27 07:22:31
The Customer Experience Golden Rule for Employers: http://soc.li/80J5XhT
Choypw

May 27 05:20:00
Step 1 of Experience Innovation: uncover the needs via @btemkin 1/3 #cem
Choypw

May 27 05:18:41
Step 3 of Experience Innovation: evaluate the opportunity based on the R-W-W (real-win-worth it) screen via @btemkin 3/3 #cem
Choypw

May 27 05:18:02
Step 2 of Experience Innovation: design a disruptive strategy via @btemkin 2/3 #cem
Choypw

May 27 05:13:31
We designers can no longer define our roles as makers of artifacts. We need to become improvers of situations. via @MARTYneumeier
Choypw

May 27 04:35:07
The Internet Changes Everything — Except Four Things http://bit.ly/mHNFcR via @HarvardBiz
Choypw

May 26 17:52:59
It's All About Experience http://buswk.co/jXydCs #cem
Choypw

May 26 17:47:58
The New Frontier of Experience Innovation http://socialmediaclub.pbworks.com/f/cocreation.pdf #cem
Choypw

May 26 10:51:45
"The big wows are not sustainable, let's look at doing the small wows well." Nicole Lauria, Disney Institute. via @DocNicola #ECEW
Choypw

May 26 10:49:32
#ECEW http://tinyurl.com/tgecew via @btemkin #cem
Choypw

May 26 09:21:15
Don't know what the heck a touchpoint is in customer experience talk? http://bit.ly/lSAb37 via @custexp_ba #cem
Choypw

May 25 00:50:55
http://bit.ly/mrPkfq via @custexp_ba #cem
Choypw

May 24 22:51:36
35 Useful Free Fonts for Graphic Designers http://bit.ly/kBdRKF via @bkmacdaddy @jeanniecw @ShellyKramer
Choypw

May 24 13:26:08
@Choypw "Experience Innovation" was one article in the book Redesign the World from @wwwabcnl 's Espresso Book Machine http://bit.ly/lbcnEF
joepine

May 24 11:06:06
Managing the Double-Edged Sword of Collaboration http://s.hbr.org/mrnBk6 via @HarvardBiz
Choypw

May 24 11:03:57
85% of consumer to pay 5-25% more to ensure gr8 cust exp. 24% of consumer quit biz due to bad exp via @mich8elwu #ECEW
Choypw

May 24 11:00:57
People don't notice incremental changes. challenge is to create high contrast experience to force cust to pay attention via @mich8elwu #ecew
Choypw

May 24 11:00:18
People can only pay attention to about 7 thing among all the hundred of things we are experiencing. via @mich8elwu #ecew
Choypw

May 24 10:59:50
Customer retention prediction: C4 indicator: contentment, commitment, constancy, confidence via @mich8elwu #ecew
Choypw

May 24 06:02:55
Driving User Behavior with Game Dynamics and Behavioural Economics via @GrahamHill
Choypw