Tweets of 3-9 May 2011

May 09 19:28:11
The Actions, Motivations and Influence of Brand Advocates http://bit.ly/m0U1Wr via @Assistly
Choypw

May 09 19:26:23
Huge gap: what customers want and what brands think customers want. via @briansolis @jeanniecw #womma
Choypw

May 09 19:25:51
The Root Of Most Customer Experience Problems http://bit.ly/lY2ZP0 via @jimsmiller @TarahHartzler #CEM
Choypw

May 09 17:00:38
#cxo Takeaway: Experience is individual. Demographics useful for analysis, but not for design @Choypw
Marcio_Saito

May 09 16:45:04
A6 - recognizing individuals. @choypw perhaps not so much an age factor but SM forces companies to realize WOM and better service? #cxo
RdLessTkn

May 09 16:41:57
RT @placesfirst: Yes, as @Choypw, experience is individual, age or generation is just an average indicator #cxo
Marcio_Saito

May 09 16:39:07
“@Choypw: Focus on the individual... not age of individual. #cxo” focus on there needs and wants.
berkshire_ideas

May 09 16:37:52
@Choypw Xers had dotcombust, Prez impeachment, religious scandal, no jobs, etc...skeptics. Ys grew w/opps, Social...opportunists. #CXO
samfiorella

May 09 16:37:13
Exactly - I tweet from my rocking chair RT @Choypw: Don't get distracted! Age is not the only factor in experience design! #cxo
PlacesFirst

May 09 16:35:14
Get comfortable getting uncomfortable http://ow.ly/4PNjx via @imaginibbles
Choypw

May 09 16:33:57
@Choypw Age reps a major demographic. You have to focus on it. It isn't everything, but it cannot be ignored either. #CXO
danielnewmanUV

May 09 16:33:15
Focus on the individual... not age of individual. #cxo
Choypw

May 09 16:32:05
@Choypw Agreed, but the problem is that age defines what is expected - a huge variable with too many influences #cxo
RdLessTkn

May 09 16:32:04
@samfiorella Gen X were younger once but their influences were much different than Gen Ys | Please elaborate more? :) #cxo
Choypw

May 09 16:30:58
@Choypw Age strictly provides guidelines. You can be more or less progressive as well. But cos. need a road map. Gen's help that. #CXO
danielnewmanUV

May 09 16:30:47
"@samfiorella @Choypw sam, i know they say that.. but do you find that true?
#cxo"
LearnGrow

May 09 16:30:02
Don't get distracted! Age is not the only factor in experience design! #cxo
Choypw

May 09 16:29:56
@Choypw Not sure they do? Xers and Ys think & collaborate diff based on culture/environment they were raised in. #CXO
samfiorella

May 09 16:27:50
What if GenX behaves like GenY and vice versa...? cc @samfiorella @danielnewmanUV #cxo
Choypw

May 09 16:24:57
@Choypw But GenY grew up with ubiquitous internet. GenX didn't get internet until college. #cxo
ErikaLAndersen

May 09 16:24:18
@Choypw Gen X were younger once but their influences were much different than Gen Ys #CXO
samfiorella

May 09 16:23:18
GenX were once GenY! It's just a recurring cycle. #cxo
Choypw

May 09 16:21:59
GenX and GenY are just human. Delightful experience is all they need! #cxo
Choypw

May 09 16:20:36
Regardless of age! RT @Choypw: Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
clearaction

May 09 16:19:40
Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
Choypw

May 09 16:17:04
How to evaluate your #company #culture http://su.pr/2qJKSE via @talentculture @DisneyInstitute
Choypw

May 09 07:49:51
Brand is not logo nor color scheme, it’s how people think about you http://t.co/e3e9hKO via @csavage @jorgebarba
Choypw

May 09 06:04:39
Your decisions reveal who you are and what you value. http://tinyurl.com/yjst2ru via @JeanneBliss
Choypw

May 09 01:42:36
7 sins in customer service http://bit.ly/iQ4hfn by @ConversationAge via @LindaIreland #custserv #cem
Choypw

May 09 01:40:50
Color Wheel, Classifications, Emotional Effects and Color Theory http://ow.ly/4NLMm via @colourlovers
Choypw

May 08 17:59:47
Apple’s Little Known Facts http://is.gd/SFruRb via @kencooperusa @Competia | DRI, or directly responsible individual!
Choypw

May 08 09:24:44
@Choypw LOL Indeed, man is not an island... more like an archipeligo :-)
GrahamHill

May 08 09:10:38
We're already in the world of 3D, so think different. Think mutli-dimensional! :)
Choypw

May 08 09:08:16
Value is in the eye of beholder, but it is greatly influenced by community. cc @GrahamHill @wimrampen
Choypw

May 08 08:57:43
Value can only be defined by its beneficiary. via @wimrampen
Choypw

May 08 08:54:35
Maz Iqbal on The 5 Components of Customer Value http://is.gd/WAxJC2 via @GrahamHill #cem
Choypw

May 08 08:52:21
The future of value cocreation http://ow.ly/1sRvuL by @ireneclng via @GrahamHill @BeGamechanger #vcc
Choypw

May 08 08:46:00
Customer Experience and Loyalty, Disney Style http://zite.to/jJ1XYa via @wimrampen @DesignThinkers #cem
Choypw

May 07 07:29:09
In Connection We Trust http://feedly.com/k/ma4gq1 via @tdebaillon
Choypw

May 07 04:58:03
Smile. It'll make a difference! :)
Choypw

May 07 03:23:21
"A #brand is a promise. A good brand is a promise kept." Muhtar Kent via @tedcoine @groupthrive @Chickfila #leadbiz #marketing
Choypw

May 07 02:21:30
Pick Up Lines and Customer Experience http://ow.ly/4OTww via @MichaelHinshaw #cem
Choypw

May 07 02:20:50
"We don't see things as they are, we see them as we are." Anaïs Nin via @P10S @JenKuhnPR
Choypw

May 07 02:15:15
"The customer doesn't need another solution promise, but a solution guaranteed deliverer." http://ow.ly/4ORyH via @MichaelHinshaw #cem
Choypw

May 06 16:44:02
The importance of Customer Segmentation from @vovici http://bit.ly/lfyf31 via @MichaelHinshaw @retaincustomers #voc #cem
Choypw

May 06 06:20:59
Using Mobile Phones to Capture Customer Experiences http://ow.ly/4O4eO via @AMAnet #Marketing #Management #cem
Choypw

May 06 06:12:56
Customer Engagement and Efficiency- Are these conflicting priorities? http://t.co/0G9YLFs via @bobchampagne #CustServ #LeadChange #cem
Choypw

May 06 06:10:51
What kind of leader are you: Do what you're told? Do what you think? via @DisneyInstitute
Choypw

May 06 06:02:39
Stories Die When There Is No Experience With It http://j.mp/k7jIDL via @mitchjoel @DeliverBliss #cem
Choypw

May 06 00:07:36
Beyond Mass Customization http://bit.ly/k8zVHL via @joepine
Choypw

May 05 12:56:40
Not all touchpoints are created equal. Invest wisely to create positive experience for users. #ux #cem
Choypw

May 05 01:51:04
definitely assess bang 4 buck “@Choypw: Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem”
maldyj

May 05 01:46:23
Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem
Choypw

May 04 15:14:20
Key Behaviors that Help Create a Great Client Experience http://goo.gl/fb/vUWGo via @jimsmiller @PrimePerformanc #custserv #cem
Choypw

May 04 12:21:43
Purpose vs Goal http://j.mp/koZ7Tm cc @LizKislik @jenkuhnpr @HeatherEColeman
Choypw

May 04 11:38:27
@jenkuhnpr @HeatherEColeman @Choypw We need both purpose and goals: Big aims with meaning set context for accomplishments and milestones.
LizKislik

May 04 11:15:18
It'd be fun if must-have and nice-to-have are mixed with function and emotion. cc @SallyHogshead @thinktank_
Choypw

May 04 10:19:58
Go for purpose, not just goals http://t.co/EvwezJg via @heatherecoleman @LizKislik @JenKuhnPR | What's difference between purpose and goal?
Choypw

May 04 10:07:03
Forget CRM – Long Live the Customer! http://bit.ly/j49A9D #cem
Choypw

May 04 08:16:31
"If you're not a must-have, you're a nice-to-have. And if you're a nice-to-have, you're vulnerable." @SallyHogshead via @thinktank_
Choypw

May 04 01:25:55
Joy is not the absence of pain, joy is what helps us persevere. via @zodot @bsdalton #symp11
Choypw

May 03 23:17:45
Success Is the Choice between the Power of Positive and Negative Thinking http://ow.ly/4KURI via @SellingPowerMag @gerhard20
Choypw

May 03 23:15:36
Innovation of products and services requires trust in interactions http://bit.ly/ggRFci via @Jabaldaia @raesmaa
Choypw

May 03 16:20:00
Customer satisfaction does not predict loyalty http://bit.ly/iBoZzv via @jimsmiller @nporte @JHenning #custserv #cem
Choypw

May 03 12:02:50
Do you have any examples of brands placing their brand identity guidelines online? http://qr.ae/6lAL via @ErikPosthuma
Choypw

May 03 08:29:14
Hate is NOT the opposite of Love. Apathy is. cc @GrahamHill :)
Choypw

May 03 08:06:48
I'd put my employees first, customers second and shareholders third, but if you do that… customers and shareholders benefit. @richardbranson
Choypw

May 03 08:04:56
Customer Experience Management in Retailing http://bit.ly/j9dAt8 #cem
Choypw

May 03 07:47:59
From Touchpoints to Touchline http://bit.ly/jEZv3x #cem
Choypw

May 03 01:19:40
We Can't Agree to Disagree (@HBR) http://t.co/Qi3yT2W via @DeliverBliss @RoyAtkinson
Choypw