Tweets of 26 Apr-2 May 2011

May 02 23:40:38
Do you: Do the right thing? Do things Right? via @DisneyInstitute | It's right to do right things right. :)
Choypw

May 02 22:27:37
HR is not an agent of change http://ow.ly/4LxWm via @lucgaloppin @grahamhill @cmooreforrester #hrm
Choypw

May 02 22:20:14
Building a Cust Experience that Creates Value for Customers... And for Companies http://t.co/g9Q7Esb via @grahamhill @MarkTamis #cem #scrm
Choypw

May 02 16:23:59
Listen for emotional needs http://conta.cc/dREUjL via @toister #custserv
Choypw

May 02 12:51:38
Leveraging Social Media to Transform the Customer Experience http://ow.ly/4KW1b via @SellingPowerMag #CRM #cem
Choypw

May 02 12:45:29
Loyalty vs. Engagement: A Case of the Chicken and the Egg? http://t.co/go013Cf via @thecustomerblog
Choypw

May 02 08:51:08
#InfinitePossibility Short intro here: http://bit.ly/mEGSQG via @joepine
Choypw

May 02 06:29:17
Some great resources on Customer Experience from #Adobe http://is.gd/k3RsvA via @GrahamHill #cem
Choypw

May 01 12:43:46
@wimrampen Please put your 9 myths in a blog? :)
Choypw

May 01 12:05:21
The 4 Service Marketing Myths http://bit.ly/jeTuwr (pdf) via @wimrampen #classic #marketing
Choypw

May 01 11:59:55
Better together; the practice of successful creative collaboration http://is.gd/7vMzuV via @cooper_journal @GrahamHill
Choypw

May 01 09:30:25
“That’s the way we do things around here” http://bit.ly/kbep9F via @wimrampen @raesmaa #strategy #organization #innovation
Choypw

May 01 04:13:42
Encouraging the Purchase Tunnel http://feedly.com/k/jKZbj9 via @Reaburn @wimrampen
Choypw

Apr 30 19:34:47
Because: Customer Service | Falcon Strategies http://bit.ly/fyPvGf via @tedcoine #leadbiz #custserv
Choypw

Apr 30 13:51:38
Turning Customer Service into a Sustainable Advantage http://bit.ly/cB5BpM via @wimrampen @ariegoldshlager #custserv
Choypw

Apr 30 10:06:15
Focus on Your Customer's Customer http://s.hbr.org/ebJV8J via @HarvardBiz #cem
Choypw

Apr 30 02:14:01
Driving Loyalty By Managing The Total Customer Experience http://zite.to/ix0pBk via @bsdalton #cem
Choypw

Apr 30 02:05:28
25 creativity tips http://bit.ly/jDbdvy via @Brainzooming
Choypw

Apr 30 02:00:52
How far will you go? Customer experience observations from @TabithaDunn http://bit.ly/iZBJeo via @WriteTheCompany #CustServ #CEM
Choypw

Apr 29 23:05:06
When one can manage oneself, everything else becomes easily manageable! - @Choypw #leadbiz #follow
KnowledgeBishop

Apr 29 15:54:06
The 40/20/40 Rule & how learning experiences can be supported before & after training. http://ow.ly/1sJvNz via @TheForumCorp @stevefarber
Choypw

Apr 29 15:48:59
Remember: your customers don’t just buy a product or service; they buy an experience. via @JenKuhnPR @emyth #cem #CustServ
Choypw

Apr 29 15:47:13
When your "WHY" is strong enough, you'll overcome any "HOW." via @KevinEikenberry @KnowledgeBishop #xbm
Choypw

Apr 29 14:03:32
Think like a child to boost your creativity http://ow.ly/4FTUu via @BrainBoltz
Choypw

Apr 29 11:47:52
Exceeding expectations is only possible if you understand what they are via @wimrampen | It's equally important to know the what and how.
Choypw

Apr 29 11:43:51
Doing stuff customers do not expect is often just waste via @wimrampen #justsaying | The classic KANO model.
Choypw

Apr 29 05:53:52
Richard Thaler on Mental Accounting and Consumer Choice http://is.gd/IgpBZG via @nedkumar
Choypw

Apr 29 05:44:57
Improve Customer Culture - 10 Questions - Customer Experience Quiz http://t.co/02WWSiS via @JeanneBliss #cem
Choypw

Apr 29 05:44:21
Customer Experience Audit - Customer Culture Analysis - 50 Questions http://t.co/3yjmFn1 via @JeanneBliss #cem
Choypw

Apr 29 03:51:50
The science of creativity http://ow.ly/4FTTk via @BrainBoltz
Choypw

Apr 28 22:36:11
"Provide an experience, not just service." http://t.co/WO9GEoz via @responsetek @customerworld #custserv #cem
Choypw

Apr 28 16:21:20
iPhone 4 in white? So what? How amazing could it be!? #stupid #fail
Choypw

Apr 28 15:54:06
Before use, it's brand experience. During use, it's customer experience with employee. After use, it's customer experience with community.
Choypw

Apr 28 13:25:07
Is time money? http://bit.ly/gyr364 via @Assistly
Choypw

Apr 28 12:18:40
I'm not here to convince you. I'm here to help you accept me because of the values I'm going to bring to you. #ux #sales
Choypw

Apr 28 11:58:00
Behaviour Change & Effective Behavioural Change Programmes http://bit.ly/m6z9eN via @tdebaillon
Choypw

Apr 28 11:54:57
How and why we break up with brands http://bit.ly/km8LDN via @JimJosephExp
Choypw

Apr 28 11:52:22
How to deal with customer controlled media http://is.gd/Qhxa6O via @GrahamHill @DavidAaker
Choypw

Apr 27 23:30:08
The Four "I's" of Talent Management. http://ow.ly/4Ik9K via @AMAnet @stevescott #HR #Management #Leadership
Choypw

Apr 27 16:03:48
THE F-FACTOR: the new ways in which friends, fans and followers influence consumer behaviour http://is.gd/bgLMsY via @GrahamHill
Choypw

Apr 27 16:02:14
Co-creation: New pathways to value. http://is.gd/jWW3of via @GrahamHill
Choypw

Apr 27 03:23:27
Exceptional Customer Service Differentiates you from the Competition http://bit.ly/dYESzF #custserv
Choypw

Apr 27 03:23:00
The Co-Creative Consumer http://bit.ly/hiCwBf via @Yannigroth #CoCreation
Choypw

Apr 26 14:49:48
Customer Service, Serious Business? http://is.gd/sdIeTB via @wimrampen #custserv
Choypw