Tweets of 15-21 Mar 2011

Mar 21 16:57:54
@MatthewLiberty That's a lovely article. :)
Choypw

Mar 21 16:48:53
@Choypw @ArveyColumbus #Thanks for the RT, I really appreciate it!! :-)
MatthewLiberty

Mar 21 16:20:41
Shut Up and Create http://bit.ly/gmxU6a via @MatthewLiberty @ArveyColumbus
Choypw

Mar 21 16:08:05
Position the customer, not the #brand http://bit.ly/dYvRz7 via @tdebaillon #SDlogic
Choypw

Mar 21 15:48:46
Thanks a million for your RTs:-) @freespiritjain @sniukas @HNBD @cineandreea @EngesethsBlog @Choypw
thinktank_

Mar 21 14:53:54
The Age of Customer Capitalism by Roger Martin http://goo.gl/FNYRv via @GrahamHill @nedkumar #designthinking #scrmsummit
Choypw

Mar 21 12:57:23
RT @Choypw: The Perception Gap - Stop being a marketeer, start being your own customer. http://post.ly/1mZuf via @ErikPosthuma
LindaIreland

Mar 21 12:10:01
The Perception Gap - Stop being a marketeer, start being your own customer. http://post.ly/1mZuf via @ErikPosthuma
Choypw

Mar 21 10:57:43
I can feel the peace after I have unfollowed 10 more tweeps... :) #ff
Choypw

Mar 21 10:40:13
Stefan Moritz on Service Design: Practical Access to an Evolving Field http://is.gd/Ks0eyc via @GrahamHill
Choypw

Mar 21 09:44:09
Can employee experience have positive impact on your customer experience and bottom line? http://bit.ly/fabgrU via @LindaIreland #cem
Choypw

Mar 21 07:35:42
IDEO CEO Tim Brown: T-Shaped Stars: The Backbone of IDEO’s Collaborative Culture http://bit.ly/azqIhr via @openinnovation3
Choypw

Mar 21 03:50:37
It’s not the magic that makes it work: It's the work that makes it magic. - @DisneyInstitute via @Choypw #leadbiz
KnowledgeBishop

Mar 21 01:43:23
3 fundamental human values - Joy, Growth and Choice http://bit.ly/f7vTxT via @bengoertzel @VenessaMiemis
Choypw

Mar 21 01:20:39
Service Design In 90 Seconds http://t.co/cPnvgSp via @thinkdsignchnge @wimrampen
Choypw

Mar 21 01:18:15
The long-term leader values the "strength to finish" more than the "minutes between mile markers." via @KnowledgeBishop #LeadChange
Choypw

Mar 20 17:58:32
Why American Express Is Raising The Bar On Customer Service: http://bit.ly/hzfX6x via @wimrampen @ariegoldshlager #custserv #cem
Choypw

Mar 20 17:41:31
Positive out-of-expectation is more powerful than exceeding expectation. #cem
Choypw

Mar 20 12:02:25
thanks for RTs! http://bit.ly/g20nbY @dougsarr @Choypw @xupera @nedkumar @fabriciosaad @rotkapchen @cjpberry @onthewavelength @wimrampen
DonPeppers

Mar 20 04:16:28
The BeyondMorale Daily is out! http://bit.ly/gxqz5j ▸ Top stories today via @golf4beginners @choypw
BeyondMorale

Mar 20 04:13:57
"Think more, talk less, & do like crazy!" + 14 More Last Minute Proj Mgmt Ideas http://bit.ly/hsOSVw via @Brainzooming #pm
Choypw

Mar 19 19:33:26
New role for copy editors: information architects. Organizing information to make it easier for readers via @lacajag @suebb #ACES2011
Choypw

Mar 19 16:46:52
@Choypw @wimrampen @Digitaltonto @raesmaa @davidabrock LOL #Value = WIFM - WMID. There is no such thing as a free lunch. Someone always pays
GrahamHill

Mar 19 16:10:45
“@Choypw: What is successful co-creation made of? http://t.co/IBRWSSU via @vpsingh #vcc”
warrenng

Mar 19 15:44:14
Is 1:1 marketing dead? http://bit.ly/gVTZk7 via @DonPeppers
Choypw

Mar 19 14:17:48
@wimrampen @GrahamHill @Choypw @Digitaltonto @davidabrock Thank you for your abbreviation rich convo, I have nothing to add :)
raesmaa

Mar 19 12:20:38
@wimrampen @GrahamHill @Digitaltonto @raesmaa @davidabrock #WIIFM #WMID #WMIKURD I surrender... Never-ending jargons from consultants... :p
Choypw

Mar 19 12:17:52
@GrahamHill @wimrampen @Digitaltonto @raesmaa @davidabrock WIIFM is the most important first step, or mindset. WMID is the 2nd.
Choypw

Mar 19 12:00:42
@GrahamHill @Choypw @Digitaltonto @raesmaa @davidabrock and what must I know/understand/receive to be capable of doing it #WMIKURD ;)
wimrampen

Mar 19 11:55:32
@Choypw @wimrampen @Digitaltonto @raesmaa @davidabrock WIFM isn't the whole picture. You also have to ask What Must I Do too #WMID
GrahamHill

Mar 19 11:43:59
RT @Choypw: The World's 1st Dis-Loyalty Cards http://bit.ly/gXnahm via @thinktank_ @cafegusto #cem #scrm... http://bit.ly/etsf6l
superstarch

Mar 19 11:11:02
@tdebaillon Because value is co-created, WIIFM becomes more important. :) #vcc
Choypw

Mar 19 09:59:22
@Choypw Isn't value co-creation rather about WIIFY ?
tdebaillon

Mar 19 09:54:10
Value is in eye of beholder. Answer is question. Use WIIFM to define value. cc @GrahamHill @wimrampen @Digitaltonto @raesmaa @davidabrock
Choypw

Mar 19 08:43:01
Appreciate your kind RTs:-) @jabaldaia @Choypw @SabineBrunswick @dotpeople @idanezg @ChristianHughes @Orienteered @thinklongrange @LuSe87
thinktank_

Mar 19 08:17:09
RT @Choypw: What is successful co-creation made of? http://goo.gl/TyM9t via @vpsingh #vcc: http://bit.ly/dJedMA
tipsstartups

Mar 19 08:14:46
@Choypw @vpsingh This isn't real co-creation, but co-creation lite
GrahamHill

Mar 19 07:42:37
What is successful co-creation made of? http://goo.gl/TyM9t via @vpsingh #vcc
Choypw

Mar 19 06:16:04
RT @Choypw: The World's 1st Dis-Loyalty Cards http://bit.ly/gXnahm via @thinktank_ @cafegusto #cem #scrm #community... http://bit.ly/fXM78p
superstarch

Mar 19 04:06:15
RT @Choypw: The World's 1st Dis-Loyalty Cards http://bit.ly/gXnahm via @thinktank_ @cafegusto #cem #scrm #community #currency #p2 #wiunion
dotpeople

Mar 19 04:04:41
The art of #relationships is being able to distinguish truthful from tactful. via @wisdomalive
Choypw

Mar 19 04:04:11
Customer Service in B2B - 15 Ideas That Work | Dot Connector http://bit.ly/frgRSl via @Assistly #custserv
Choypw

Mar 19 03:30:16
It’s not the magic that makes it work, it’s the work that makes it magic. via @DisneyInstitute
Choypw

Mar 19 03:29:14
Engagement data are not business metrics. Fans and followers are not business goals. But what you do *with* them is via @mich8elwu @jowyang
Choypw

Mar 19 03:27:20
The World's 1st Dis-Loyalty Cards http://fb.me/NqaytLLR via @thinktank_ @cafegusto #cem #scrm
Choypw

Mar 18 23:31:48
Thanks so much for the RTs @jimsmiller @serve4impact @choypw - have a fabulous weekend!
dawnamaclean

Mar 18 20:35:29
Customer Experience Driving Purpose & Profits http://ow.ly/4hlpO via @LindaIreland @jedlangdon @dawnamaclean #cem
Choypw

Mar 18 20:32:19
Inspiration Points: The Steve Ballmer Guide to Keepin’ It Real http://bit.ly/hg3HoL via @Assistly
Choypw

Mar 18 19:55:01
TY Daryl! RT @Choypw: Can best practices be a trap? http://bit.ly/fZBEuq via @LindaIreland #cem
LindaIreland

Mar 18 16:27:45
Gen Y consumers crave a good experience: http://bit.ly/hGZVdH via @MediaPost #cem
Choypw

Mar 18 14:55:45
LUV the LUV! RT @ty_sullivan: #FF PPLU Must Know CookieCentral @jillmcfarland @Choypw @learngrow @barrypeters @steveolenski @bradspy @KaryD
CookieCentral

Mar 18 14:32:08
@ty_sullivan Appreciate the mention.
Choypw

Mar 18 13:56:33
I'm smiling :) RT @ty_sullivan @CookieCentral @jillmcfarland @Choypw @learngrow @barrypeters @steveolenski @KaryD @SMSJOE @rockandrollguru
bradspy

Mar 18 13:41:07
#FF PPLU Must Know! @CookieCentral @jillmcfarland @Choypw @learngrow @barrypeters @steveolenski @bradspy @KaryD @SMSJOE @rockandrollguru
ty_sullivan

Mar 18 13:27:07
Rethinking Value http://goo.gl/fb/EW3uK via @YourCustomers #custserv
Choypw

Mar 18 05:15:14
@Choypw Daryl, thanks for the RT
AssistlySupport

Mar 18 01:33:20
Want People to Connect With Your Brand? Learn how to Engage them. http://ow.ly/4gOD0 via @kabbenbock #cem (via @Choypw)
marc_c_mandel

Mar 18 01:28:55
Want People to Connect With Your Brand? Learn how to Engage them. http://ow.ly/4gOD0 via @kabbenbock #cem
Choypw

Mar 17 23:34:49
Loyal customers have "least effort experience" so make it easy for them & you. http://bit.ly/fXCYz1 via @jimsmiller @KateNasser #CEM
Choypw

Mar 17 23:32:44
What’s Holding You Back? | Maximum Customer Experience Blog http://bit.ly/h2hlqU via @Assistly #custserv #cem
Choypw

Mar 17 23:30:25
What 66,000 people can teach us about the #customerexperience. http://bit.ly/hrvE8M via @MichaelHinshaw @andy_mcf #cem
Choypw

Mar 17 23:26:43
What It Means When “Customer Experience” Appears In Marketing And Advertising http://ow.ly/4g3Gq via @MichaelHinshaw #cem
Choypw

Mar 17 21:50:55
Thanks for the RTs! @SOCAPiE @socioinnovation @marioayalab @Choypw
DonPeppers

Mar 17 15:10:06
TY Daryl! RT @Choypw: Can best practices be a trap? http://bit.ly/fZBEuq via @LindaIreland #cem
LindaIreland

Mar 17 14:49:39
TY much Kelly RT @KRCraft: Love the 'cover the logo' test. And Prasad Setty quote RT @Choypw: Can best practic… (cont) http://deck.ly/~R8Rlq
LindaIreland

Mar 17 12:29:09
The Customers' Role in the Customer Experience: http://dlvr.it/KZ9VV via @DonPeppers #custserv #CEM
Choypw

Mar 17 12:24:14
More than 40% of US consumers say they've had a negative experience with a cust loyalty program http://bit.ly/hBXiVf via @DonPeppers
Choypw

Mar 17 09:14:56
Here are all 892 ways to lay out a 3x4 grid http://bit.ly/fndI47 via @nancyduarte
Choypw

Mar 17 07:42:09
@KRCraft @Choypw @LindaIreland Develop your own with the "end in mind." Be the best practice and who cares what the others do? Good stuff.
Versalytics

Mar 17 06:44:44
Love the 'cover the logo' test. And Prasad Setty quote RT @Choypw: Can best practices be a trap? http://bit.ly/fZBEuq via @LindaIreland #cem
KRCraft

Mar 17 05:40:40
Can best practices be a trap? http://bit.ly/fZBEuq via @LindaIreland #cem
Choypw

Mar 16 22:38:36
RT @choypw: Renewable Service in Disposable Industries http://t.co/j6eRTor /via @retexperience @knowledgebishop #cem #custserv
MichaelHinshaw

Mar 16 16:58:28
@Choypw: Thanks for the RT on Customer Experience with Bank Teller Transactions http://bit.ly/huG6om via @jimsmiller #cem
jimsmiller

Mar 16 14:51:54
Customer Experience Defined http://bit.ly/iig9Ig via @Assistly #cem
Choypw

Mar 16 14:14:10
Thx @Choypw 4 RT: The practice of customer blacklists http://bit.ly/eLxVC2 #custserv #cem #crm #cctr
GuyWinch

Mar 16 12:36:16
RT @Choypw: The big 3 questions: 1) what user needs 2) how to deliver what user needs 3) how to deliver what user needs right. #cem
LindaIreland

Mar 16 12:16:02
@choypw Hey thanks for RT.
Cogiva

Mar 16 11:51:28
Customer Experience Journal - How Consumers Give Feedback http://ow.ly/4fxlY via @Cogiva #cem
Choypw

Mar 16 11:34:35
RT @choypw: Brand Preference vs. Brand Relevance—Two Ways to Compete http://feedly.com/k/hcjs6K via @wimrampen
Twistan_Shout

Mar 16 09:55:16
Differentiating on customer experience | Forrester Blogs http://bit.ly/fw7lhX #cem
Choypw

Mar 16 06:27:28
The big 3 questions: 1) what user needs 2) how to deliver what user needs 3) how to deliver what user needs right. #cem
Choypw

Mar 16 06:23:02
Customers don't need you to be different. They just need you to give what they want. #cem
Choypw

Mar 16 02:52:27
The practice of customer blacklists http://bit.ly/eLxVC2 via @GuyWinch #custserv #cem
Choypw

Mar 16 02:49:57
@KnowledgeBishop I like that post much. Inspiring! :)
Choypw

Mar 16 02:42:23
@choypw Hello, Daryl! Thank you so much for sharing that post. I'm glad we share a common care for customer experience and loyalty. :)
KnowledgeBishop

Mar 16 02:16:43
Fanatical loyalty via positive brand experience. http://ow.ly/4fbXu via @MichaelHinshaw
Choypw

Mar 16 02:15:06
Renewable Service in Disposable Industries http://t.co/j6eRTor via @retexperience @knowledgebishop #cem #custserv
Choypw

Mar 16 02:12:07
Customer Experience with Bank Teller Transactions http://bit.ly/huG6om via @jimsmiller #cem
Choypw

Mar 15 15:02:03
RT @Choypw: Are Your Employees the Chicken or the Egg? http://bit.ly/hfmrUd via @Assistly #custserv
Reaburn

Mar 15 15:01:28
Are Your Employees the Chicken or the Egg? http://bit.ly/hfmrUd via @Assistly #custserv
Choypw

Mar 15 08:03:29
May forgiveness for today, hope for tomorrow, and joy for the moment bring delight to your heart as you find sleep. via @sethsimonds
Choypw

Mar 15 00:21:18
Is simplicity at the heart of your customer experience? http://bit.ly/hZE7m6 via @adrianswinscoe #cem
Choypw

Mar 15 00:18:08
Product needs to be 9x better than existing products to disrupt. via @jeanniecw #criticalUX #sxsw
Choypw